Ratings based on 536 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by LeeAnn from Virginia

Nice hotel close to the Metro

Posted Apr 19, 2014
Location: Restaurants, shops, the Metro, D.C.
We are a family of five, so getting two rooms is a must. The rooms were clean and comfortable. My children enjoyed the pool, and I liked the fact that there was a life guard on duty. I liked the proximity of things to do, an easy Metro ride to D.C.
5 out of 5
Recommended
for Everyone
by LeeAnn from Virginia

Nice hotel close to the Metro

Posted Apr 19, 2014
Location: Restaurants, shops, the Metro, D.C.
We are a family of five, so getting two rooms is a must. The rooms were clean and comfortable. My children enjoyed the pool, and I liked the fact that there was a life guard on duty. I liked the proximity of things to do, an easy Metro ride to D.C.
3 out of 5
by A verified traveler

Good about this hotel is a short walk to the train

Posted Apr 17, 2014
Hotel staff needs some manner n customer service training. After all I am paying their salary by staying in this hotel .will not come back.
Comment from
Jan 17, 2014
I am so sorry to hear that our staff did not provide the level of service we train for and expect and I am very concerned about what you experienced. I can tell you that we will be sharing your feedback with all of the operational teams so that they may see how your stay was impacted the lack of service and work with the leaders to ensure that the standards you and I both have are upheld. Again, I am very sorry.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value in the DC area

Posted Apr 8, 2014
Aside from the initial mix up with our reservation, this was the best possible hotel choice for our vacation. Close to the DC area and a tunnel that has direct access to the Metro. PERFECT!
Comment from
Jan 14, 2014
Thank you so much for having chosen to stay with us and I am pleased to know that the team was able to help ensure you had a wonderful time at our hotel. I hope we will see you again the next time you are in the D.C. area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Apr 8, 2014
Pros: Location
Cons: Room walls too thin, can hear noise from hallway and other room.
Good location, but walls are thin. Can hear noise from other rooms and hallway.
Comment from
Jan 14, 2014
Thank you very much for having stayed with us and I am sorry to hear you were disturbed by other guests. Certainly noise is something we want to minimize and I am having our Engineers check rooms to see what could be done to better prevent this situation. Thank you again and I am sorry for the noise you encountered.
2 out of 5
by Jeff

Hotel was very close to Metro.

Posted Apr 7, 2014
Pros: The Hotel itself was great!
Cons: Fire the entire staff and start over.
Location: Great restaurants in the area.
The hotel was very clean and the rooms were comfortable. The hotel itself I give a fantastic review. The service at the hotel was terrible. The entire staff at the hotel with the exception of two of the women working behind the desk was rude and arrogant. The bartender treated us horrible and the waitress had to be flagged down to get a drink. She even watched us go to the bar because she didn't seem to have the energy to serve us. This was at 3:00 in the afternoon. There was no one else at the bar or restaurant.
Comment from
Jan 14, 2014
I am so sorry to read about your experience at our hotel. Your comments abou5t the service was shocking to me as we work very hard on providing a better stay. In fact, your comments have already been shared with our desk and restaurant team leaders so that they may properly address those involved. Again, I am very sorry and embarrassed by what you encountered and I can assure you we are taking these comments very seriously so that we may improve what we do.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Review

Posted Apr 4, 2014
Good. A bit more. Good. A bit more. Good. A bit more. Good. A bit more.
5 out of 5
Recommended
for Everyone
by W & L from Michigan

Nice get away.

Posted Apr 2, 2014
Pros: Beds were very comfy, location to metro was ideal.
Location: Shopping, local places to eat, DC monuments & museums.
Great location, easy to access things like the Metro, shopping and the sites.
Comment from
Jan 14, 2014
Thank you for staying with us and thank you for taking the time to share your feedback. I am so glad that you enjoyed your time at our hotel and hope we will see you again soon.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

overpriced with marginal service

Posted Apr 1, 2014
Pros: convenient, staff was generally ok
Cons: 1. too much emphasis on profits and cost control. ultimately such a strategy is counterproductive.
Location: nothing you don't already know,
1. i don't appreciate five day temporary authorizations. 2. paid cash for my wine, bartender did not leave my receipt. 3. room was cold, took a considerable time to get it warm. 4. no conventional blsankets
Comment from
Jan 14, 2014
I certainly want to thank you for having stayed with us and sincerely apologize to you for the challenges you encountered. Clearly there are some things that we failed you on and for that , I am truly sorry. I will make sure that all the leaders in our hotel read your comments so that they may go back and ensure they are doing all they can to provide the level of service that you and I both expect. Again, I am very sorry that we did not do a better job and I thank you for taking the time to let us know how we can improve.
4 out of 5
Recommended
for Everyone
by Gio from Weston, FL

Decent and practical hotel

Posted Mar 31, 2014
Nothing extremely good but nothing bad at all. Good stay there for fast access to airport
Comment from
Jan 14, 2014
I am thankful that you stayed with us but disappointed you did not find anything noteworthy that was good. We certainly try to do more and I hope that if you choose to stay with us again in the future you will have a better experience.