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Reviews of Quality Inn Mt. Vernon

2.5 out of 5
Quality Inn Mt. Vernon
7212 Richmond Hwy, Groveton, Alexandria, VA

Reviews

7.8

Good

Rating 10 - Excellent. 303 out of 1003 reviews" "
Rating 8 - Good. 379 out of 1003 reviews" "
Rating 6 - Okay. 193 out of 1003 reviews" "
Rating 4 - Poor. 76 out of 1003 reviews" "
Rating 2 - Terrible. 52 out of 1003 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Vatsal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The Amana Air condition was very noisy. So, unable to sleep well at night. The air conditioner did not had “fan only” option and you had to select heat or cool. The breakfast time was untill 9:30 only. You should have 10:00 or 10:30 because it was too congested during peak time between 8 to 9:30. The Room bed and bathroom were clean. But I had to take 2 star out due to two issues I mentioned.
Stayed 1 night in Apr 2024

2/10 Terrible

Arwen

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old, bathroom has several leakage(the front still gave us the room even they were aware of the leakage), smelly, would never return
Stayed 3 nights in Apr 2024
Response from Christy on Apr 22, 2024
Thank you for your feedback. We apologize for the conditions you mentioned, not what we want you to remember of your stay with us. When bought to us we immediately moved your room when one became clean. Your comments have been submitted to the department heads in charge and we do hope you will return to see we can do better.

8/10 Good

Abdul

Traveled with family
Liked: Cleanliness, staff & service
Good property for short stays. Not great for long-term stays.
Stayed 1 night in Apr 2024
Response from Christy on Apr 22, 2024
Thank you for your feedback which is very important to us; it helps us to understand what you expect in your lodging needs.

10/10 Excellent

ALLEN, LOCUST GROVE

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
all
Stayed 2 nights in Mar 2024
Response from Christy on Apr 16, 2024
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon.

4/10 Poor

Chris

Keys dod not work to room.
Stayed 1 night in Apr 2024
Response from Christy on Apr 16, 2024
Thank you for your feedback. We apologize for the conditions you mentioned such as the keys not working, not what we want you to remember of your stay with us. Your comments have been submitted to the department heads in charge and we do hope you will return to see we can do better.

8/10 Good

Joan

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked it's cleanliness, quiet neighborhood, friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from Christy on Apr 14, 2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

8/10 Good

Aswin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough for a night. Old but Tidy place.
Stayed 1 night in Apr 2024
Response from christy on Apr 6, 2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, the staff was polite and friendly
Stayed 1 night in Apr 2024
Response from Christy on Apr 6, 2024
Thank you for the rating that you gave us we appreciate you as our guest

8/10 Good

Alexis

Liked: Cleanliness, staff & service
Good hotel for a quick stay over. Don’t go with high expectations but it did meet the need for my visit and overall I was pleased.
Stayed 1 night in Mar 2024
Response from Christy on Apr 5, 2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

6/10 Okay

AMRISH

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christy on Apr 5, 2024
Thank you for the rating that you gave us we appreciate you as our guest

4/10 Poor

Prathamesh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christy on Mar 26, 2024
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

6/10 Okay

roshan

Disliked: Staff & service, property conditions & facilities
Card kept not working
Stayed 1 night in Mar 2024
Response from Christy on Mar 24, 2024
Thank you for your feedback. We apologize for the conditions you mentioned, not what we want you to remember of your stay with us. Your comments have been submitted to the department heads in charge and we do hope you will return to see we can do better.

8/10 Good

Clay

Traveled with family
Liked: Cleanliness, staff & service, amenities
Facilities are a little run down, but still working well. Great price and nice staff in an area where you will either pay significantly more for slightly better, or slightly less for horrible.
Stayed 1 night in Mar 2024
Response from Christy on Mar 23, 2024
Thank you for your feedback which is very important to us; it helps us to understand what you expect in your lodging needs.

4/10 Poor

Troy

Disliked: Staff & service, property conditions & facilities
The breakfast area was not well staffed and food was not replaced when it ran out. The walls are paper thin and you could hear detailed conversations as people walked by the room. From the room above me had a child that was running from one end of their room until the other well past 10:30 and I could hear each stomp of their feet. I was charged for towels that I allegedly took because the house keeping staff could not count the number of towels left in the room after I checked out. Spent an hour trying to get in contact with someone to have the charges reversed. At this time, they still have not been reversed.
Stayed 1 night in Mar 2024
Response from Christy on Mar 30, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. As we spoke on 03/25/2024 and made adjustments to your credit card an explained it takes 7 business days for credited back to the card is what was done I'm sorry it haven't reach you yet I'm sure it will come to you soon I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Althea L

Stayed 3 nights in Mar 2024
Response from Christy on Apr 12, 2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

2/10 Terrible

Pegah

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In the room and breakfast area had very bad smell!!!
Stayed 2 nights in Mar 2024
Response from carmen on Mar 19, 2024
We apologize that you felt here was an Oder to theses areas thankyou for your feedback.

8/10 Good

Anna

Liked: Cleanliness, staff & service
The building needs a renovation. But the hotel for a short period is ok.
Stayed 2 nights in Mar 2024
Response from carmen on Mar 19, 2024
Thank you for your suggestions to our location,and sharing; renovation is something that is constant it never sleeps.

6/10 Okay

Anita

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from carmen on Mar 19, 2024
thankyou for rating our location we sadden that you gave us a 3 out of 5and hope we can do better next time.

6/10 Okay

John

Staff was very pleasant
Stayed 3 nights in Mar 2024
Response from carmen on Mar 19, 2024
your feedback is important

8/10 Good

CUONG

Stayed 1 night in Mar 2024
Response from christy on Mar 30, 2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Lostat

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Easy to get in and out.
Stayed 3 nights in Feb 2024
Response from Christy on Mar 6, 2024
Thank you for your positive review and the recommendation of our location. We appreciate you as our guest and hope to see you again.

10/10 Excellent

Janina, WESTFIELD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay. My family was happy.
Stayed 1 night in Mar 2024
Response from Christy on Mar 4, 2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Joseph

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Christy on Mar 3, 2024
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon.

8/10 Good

Mohammad

Stayed 1 night in Feb 2024
Response from Christy on Mar 23, 2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

8/10 Good

abeba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Christy on Feb 13, 2024
Thank you for the rating that you gave us we appreciate you as our guest

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be coming back. It was exactly what we needed and I would recommend the hotel to anyone. The staff were excellent and please make sure this is relayed to the hotel’s management. Thank you.
Stayed 9 nights in Feb 2024
Response from Christy on Feb 13, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn Mount Vernon and the services we provide for our valued Customer's.. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. We cant wait to see you again.

8/10 Good

DeeAnne

Traveled with family
Liked: Amenities
Staff was friendly, and accommodations were adequate. Is quite dated.
Stayed 1 night in Feb 2024
Response from Christy on Feb 10, 2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super noce
Stayed 1 night in Feb 2024
Response from Christy on Feb 10, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Christy on Feb 7, 2024
Thank you for the rating that you gave us we appreciate you as our guest

6/10 Okay

Lyaja

Traveled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from CHRISTY on Jan 19, 2024
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

10/10 Excellent

Ivy

Liked: Property conditions & facilities
Excellent Services
Stayed 1 night in Jan 2024
Response from Christy on Jan 12, 2024
Thank you for your positive review and the recommendation of our location. We appreciate you as our guest and hope to see you again.

4/10 Poor

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst Quality Inn ever
Horrible experience! Worst Quality Inn i have been to and i have been to several over my many years of travels! They keep 2 towels per 2 adults and when you ask for towels, they 1st pick up the one you have, go wash and dry it and come back with the towels barely dried! The breakfast is horrible, only protein food they have is hard boiled eggs left in the refrigerator! Needless to say, I'll never visit them again!
Stayed 2 nights in Jan 2024
Response from Christy on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christy on Jan 8, 2024
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 10/10's. We do hope to see you again soon.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
good to stay.
Stayed 1 night in Dec 2023
Response from Christy on Jan 7, 2024
Thank you for your review. We are happy you enjoyed your stay. We would love to know how to change the guest survey ratings from 8 to 10's. Any suggestion for us please provide to us so we can do better. Hope to accommodate your stay needs in the future.

10/10 Excellent

Tanisha

Traveled with family
Liked: Amenities, property conditions & facilities
The property is older and run down, but surprisingly clean. The staff was amazing and there is 24-hour security.
Stayed 1 night in Dec 2023
Response from Christy on Jan 7, 2024
Thank you for the rating that you gave us we appreciate you as our guest

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn Stay
Stayed 1 night in Dec 2023
Response from Christy on Dec 31, 2023
Thank you for your positive review and the recommendation of our location. We appreciate you as our guest and hope to see you again.

2/10 Terrible

Michelle

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christy on Dec 30, 2023
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

6/10 Okay

Sayed

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Christy on Dec 29, 2023
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

10/10 Excellent

PHYLLIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christy on Dec 21, 2023
Thank you for your review. We are happy you enjoyed your stay and hope to accommodate your stay needs in the future.

6/10 Okay

Veronica

Traveled with family
Liked: Staff & service, room comfort
Twice as Nice
Checking in was super easy. At the counter, our room was switched to one slightly bigger. I stayed here once before so it was nice to return. Breakfast was okay. Want more to eat? Denny's is located right across the way!!!
Stayed 1 night in Dec 2023
Response from Christy on Dec 17, 2023
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Mikhail

Response from Christy on Feb 7, 2024
Thank you for your review. We are happy you enjoyed your stay and hope to accommodate your stay needs in the future.

10/10 Excellent

rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parade trip
It was an older hotel but very clean and comfy. Staff was great.
Stayed 1 night in Dec 2023
Response from Christy on Dec 8, 2023
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

2/10 Terrible

Steve

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not a nice property to stay
Stayed 2 nights in Nov 2023
Response from Christy on Nov 24, 2023
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, conveniently located and close to all amenities.
Stayed 1 night in Nov 2023
Response from Christy on Nov 24, 2023
Thank you for your review. We are happy you enjoyed your stay and hope to accommodate your stay needs in the future.

10/10 Excellent

Bob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We appreciated the accommodations. The staff was friendly and helpful.
Stayed 1 night in Nov 2023
Response from Christy on Nov 23, 2023
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon.Happy Holidays

10/10 Excellent

jaycion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love staying here
first semi bad room i’ve gotten in over 7 stays. but still no complaints. love staying here. multiple chairs and space in the room. beds and pillows are a 10/10 bathroom space 10/10 mirrors/lighting 10/10 tv size and channels 10/10
Stayed 1 night in Nov 2023
Response from Christy on Nov 20, 2023
Thank you for selecting to stay with us. We appreciate you as our guest; your rating of a 10 really is great and we hope to see you again soon.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good place to stay
Not a good place to stay. So dirty, different types of bugs present in the rooms.
Stayed 1 night in Nov 2023
Response from CHRISTY on Nov 19, 2023
Thank you for choosing to stay with us. We appreciate that you selected us. We apologize for the issues you discovered in your room, and we thank you for letting us know about them; we do wish you had let us know during your stay so that we could have taken care of them or moved you to a different room. We do hope to see you agai

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to shopping centres and restaurants
Stayed 1 night in Nov 2023
Response from Christy on Nov 20, 2023
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon

6/10 Okay

Oguz

Stayed 1 night in Nov 2023
Response from Christy on Nov 19, 2023
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

10/10 Excellent

TARCELO

Stayed 1 night in Nov 2023
Response from Christy on Nov 16, 2023
Thank you for selecting to stay with us. We appreciate you as our guest; your rating of a 10 really is great and we hope to see you again soon.