Ratings based on 1,084 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom charlottesville va

Mildew smell in room. Worse in bedroom than bath

Posted May 27, 2015
Pros: Location location location
Cons: Room smelled bad
Location: Old town Alexandria is a great place to visit
Cars blocking front made checking in difficult including a car just left parked so you couldn't use circle to exit and forced me to back all the way out.
Comment from Hotel Management
May 29, 2015 by Alfred, Hotel Management
Good morning, thank you for staying with us and completing a survey on Expedia. I appreciate you bringing the mildew smell to our attention so we can look into it and remedy the problem. Please accept my apologies and please give us another opportunity to demonstrate that this room was an exception and not the norm. Regards, Alfred Matter General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
Pros: The king size bed
Cons: Ofer to the weekend guest the same thing they offer the week day guest.
The hotel was alright. The only time they have specials in the restaurants is on Weekdays. It seems like they cater more to the week day guest, not the weekend guest.
Comment from Hotel Management
May 23, 2015 by Alfred, Hotel Management
Good morning, thank you for staying with us and completing a survey. I appreciate your feedback and you are right we should have weekend specials as well. Please come back to see us when your travels bring you back to Old Town Alexandria. Regards, Alfred Matter General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Alexandria, VA

Posted May 18, 2015
Pros: Location
Cons: A buffet breakfast should for convenience would be nice if included in room charge.
Location: Short walk to Metro - takes you just about anywhere you want to go in DC and surrounding areas. Easy walk downtown Old Town Alexandria.
Great location, very friendly and helpful staff.
Comment from Hotel Management
May 23, 2015 by Alfred, Hotel Management
Good morning Sue, thank you for staying with us and completing a survey. I was glad to learn that you enjoyed your stay with us and you did appreciate our great staff. Please come back and see us when your travels bring you back to Northern Virginia. Regards, Alfred Matter General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom p

In a hurry? Call a cab!

Posted May 17, 2015
Great front desk staff, convenient location. But if you are on a tight svhefule, do not rely on the inconsistent hotel shuttle.
Comment from Hotel Management
May 20, 2015 by Alfred, Hotel Management
Good morning, thank you for staying with us and completing a review on Expedia. Please accept my apology for our shuttle service not being reliable. I am glad that you enjoyed your stay otherwise and I hope you will visit again when your travels bring you back to Old Town Alexandria. Regards, Alfred Matter General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Wonderful hotel in quaint colonial town

Posted May 14, 2015
The hotel was an excellent choice for an unexpected layover due to my flight being canceled. Close to Reagan National without the hustle of big the big city. Love the shuttle service offered to old town it was an added perk. Mohammed and Abel were wonderful and went above and beyond to accommodate and provide information on the area. I will definitely stay here again on my next trip to the area. It was a pleasant surprise after a long and difficult day.
Comment from Hotel Management
May 18, 2015 by Alfred, Hotel Management
I am glad we could have you as our guest during an unexpected layover. I am happy that we could help making a bad experience a little better. Please come back to see us when your travels bring you back to Old Town Alexandria, this time hopefully a planned trip. Regards, Alfred Matter General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Close to DC

Posted Apr 20, 2015
I stayed here with my boyfriend for 3 days because it was close to Washington DC. The hotel was nice and so was evertyhing else. I was a ittle dissappointed when I went in the indoor pool that a section of it was blocked off. There was several children in the pool splashing and being kids, which I didn't mind but I wanted to be away from them and the section that was blocked off would have been perfect for me to swim and be away from them splashing. But overall our stsy was great
Comment from Hotel Management
Apr 23, 2015 by Alfred, Hotel Management
Good morning, thank you for staying with us and completing a review, I was that you and your boyfriend enjoyed your stay with us and gave us a great score. Please come back to see us when your travels bring you back to Old Town Alexandria. Regards, Alfred Matter General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel!

Posted Apr 16, 2015
Hotel was well located to fit all of our needs! Room was really nice! Parking seemed kind of high priced. Hotel staff wasn't terrible but couldn't understand what they were saying most of the time.
Comment from Hotel Management
Apr 20, 2015 by Alfred, Hotel Management
Good afternoon, thank you for staying with us and completing a survey. I was glad to find out that you enjoyed your stay overall. I can assure you that our parking is competitively priced for Old Town Alexandria, unfortunately pay parking is a necessary evil in all urban settings for owners to recover some of the high cost to build a two story underground parking structure. I hope you'll visit again when your travels bring you back to Northern Virginia. Regards, Alfred Matter General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boyds, MD

comfort stay in the heart of alexandria

Posted Apr 13, 2015
Pros: customer service and rooms
Cons: nothing that I can think of
Location: oh my, lots of stuff, this is alexandria, virginia
excellent time. exceptional customer service, excellent rooms, shuttle service to the airports, nearby parking with convenient access to elevators directly into the lobby
Comment from Hotel Management
Apr 15, 2015 by Alfred, Hotel Management
Good afternoon, thank you for staying with us and completing a survey. I was glad to learn that you enjoyed your stay with us and I trust you will visit again when your travels bring you back to Old Town Alexandria. Regards, Alfred Matter General Manager
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom New Jersey

Close to King Street., restaurants.

Posted Apr 12, 2015
Pros: The staff
Cons: Food in club room was stale. Danish.
Location: Very near everything.
The hotel is nice, but the lady in the club room was rude. She was supervisor and did nit appreciate working Easter. Swimming pool was a over crowd. the jacuzzi was full of little children and the attendant informed us they were aloud if just sitting on ledge. Most ere completely in and there was no room for an adult to get in. I called the front desk and the lady was very prompt in arriving and getting the situation taken care of.
Comment from Hotel Management
Apr 15, 2015 by Alfred, Hotel Management
Good afternoon, thank you for staying with us over Easter and completing an online survey. Please accept my apologies for not having met your requirements, Easter was a very busy weekend and I realize the pool and Jacuzzi was very crowded. I am sorry that you perceived our Club attendant to be rude. I hope you will give us another opportunity when your travels bring you back to Old Town Alexandria. Regards, Alfred Matter General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia Beach

Close to The white house

Posted Apr 10, 2015
Arrived to a room full of trash in all the trash cans felt like the room was not that clean after seeing that
Comment from Hotel Management
Apr 13, 2015 by Alfred, Hotel Management
Thank you for staying with us and completing a survey. Please accept my apology for our housekeeper having missed a trash can. We pride ourselves of very high ratings for cleanliness, however a mistake while it should not happen we are dealing with a human factor and obviously we failed in this instance. I hope you will give us another opportunity to show you that this was an exception and not the norm. Regards, Alfred Matter General Manager