2 outdoor pools, open 7:00 AM to 5:00 PM, pool umbrellas, sun loungers
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Reviews of Hotel Galería

3 out of 5
Hotel Galería
Vía Interamericana Santiago, Km 232.88, Nuevo Santiago

Reviews

8.4

Very Good

Rating 10 - Excellent. 62 out of 164 reviews" "
Rating 8 - Good. 73 out of 164 reviews" "
Rating 6 - Okay. 17 out of 164 reviews" "
Rating 4 - Poor. 8 out of 164 reviews" "
Rating 2 - Terrible. 4 out of 164 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aida, Panama

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice beds
Stayed 1 night in Apr 2024

8/10 Good

Polina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in the shower. Strong smell of cleaning products in the room and even stronger in the bathroom. Very comfortable bed which is not that easy to find in Panama.
Stayed 1 night in Feb 2024

8/10 Good

Pierre

Stayed 1 night in Feb 2024

8/10 Good

Edward

Traveled with family
Very clean and easy access to the main road. Good for a good night sleep.
Stayed 1 night in Feb 2024

8/10 Good

Kimarie

Traveled with partner
Liked: Cleanliness, staff & service
Hotel was nice and quiet, except for one guest above us. They were working on updates to the property.
Stayed 1 night in Sep 2023

8/10 Good

Yenifer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fine
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

10/10 Excellent

Yenis

Stayed 2 nights in Jul 2023

10/10 Excellent

monique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area
Food, drinks and rooms all good!
Stayed 1 night in Jun 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Monique

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Spot Best piñacolada
Great location, very clean, food was great, the picada from the bar near the poil was amaizing. Ive travelled to over 8 countires and they had the best piñacolada ive every tasted thanks to bar man Miguel! Breakfast was good but *Breakfast service* was really bad. Took 1hr to get breakfast on both days, the second day we arrived and they prioritized a large political group that arrived after us.
Stayed 2 nights in Jun 2023

4/10 Poor

Sebastian

Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff, good food at the restaurant, clean pool
Stayed 2 nights in May 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and the complimentary breakfast was tasty
Stayed 1 night in May 2023

8/10 Good

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 1 night in Mar 2023

8/10 Good

tim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great value and conveniently located, right off the main highway. We were only passing through on our way back to Panama City, so for our needs it fit perfectly. The room is very basic, but we were not looking for anything more than that. The most convenient dining option is their restaurant, which had good food. We would recommend for a quick one or two night stay
Stayed 1 night in Mar 2023

4/10 Poor

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Noris

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is no in condition everting is so old the phone in rooms is no working, no working the security box, only one person doings every in from Desk no able to help with Taxi or anything. Restaurant wait for a cup of cooffe 2 hours ! End no coffee
Stayed 3 nights in Feb 2023

10/10 Excellent

cynthia l

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

James

Traveled with partner
Disliked: Staff & service
Staff at the hotel lack any skills in hospitality. The restaurant staff make you feel like serving you is getting in the way of their job when it is their job. Plates are dumped on the table and making requests is difficult. The whole hotel is more like a motel crossed with a clinic. It is very expensive for the quality offtered and breakfast is a poor choice of three basic options when a combination would be nicer. Rooms are a bit austere, dated and characterless although the beds are comfortable. Cleaning of the room could be better, also sheets and towels had some small stains and the lamps were dirty. Our room was full of flies when we arrived. The window lock did not work. We had to stay twice to suit our plans and if we hadn't already booked the second we would have gone elsewhere. The only good things were the proximity to the bus stop and the reasonably priced meals in the restaurant (despite the harsh surroundings and poor service). Overall i would expect much better for the price.

6/10 Okay

James

Stayed 1 night in Jan 2023

4/10 Poor

Magaly

4/10 Poor

Jacob

Stayed 1 night in Nov 2022

10/10 Excellent

Felix

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest, dine, enjoy a super clran pool, very confortable and good.
Stayed 1 night in Oct 2022

6/10 Okay

Aly

Business traveler
Liked: Cleanliness
Stayed 2 nights in Sep 2022

10/10 Excellent

Cristhian

Stayed 1 night in Sep 2022

10/10 Excellent

Maikel Ramirez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome food at the restaurant. Nice and clean rooms
Stayed 1 night in Apr 2022

8/10 Good

Vilma

Traveled with group
Liked: Cleanliness, staff & service
Good beds and bathroom,,,but our room was too far from lobby We have a person with reduce mobility
Stayed 1 night in Apr 2022

6/10 Okay

Leysie

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is well located, however the condition of the room was disappointing. Stains on the walls, not enough water pressure and a bit noisy.
Stayed 1 night in Mar 2022

10/10 Excellent

Christina, Dillon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had read the iffy reviews about all the hotels in Santiago, but honestly, the Hotel Galería was great! We really enjoyed our stay en route from Panama City to Boquette! The woman at the check-in desk was nice, the room was super clean, the pool was wonderful! We really enjoyed it! We recommend eating at Oh-Toro (sushi and ramen) just a short walk from the hotel. And you should also stop by the El Machetazo (similar to Walmart in the strip center shopping area next door) to buy cat food and treats for the stray cats that roam around the Hotel Galería property. They are a little scared of people, but they were very grateful for the food! Also, the complimentary breakfast at the hotel was very filling, and the coffee was excellent! We were so happy with our stay! I honestly can’t understand why some people are so hard to please. You’re on vacation, people, take it easy! :)
Stayed 1 night in Feb 2022

8/10 Good

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adecuado por el precio pagado
Stayed 1 night in Nov 2021

10/10 Excellent

Arturo

Stayed 1 night in Nov 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot to stay & easy to find.
This hotel is in a pretty ideal location with plenty of delicious food in their on-site restaurant and lots of other dining choices within walking distance (watch out, only American fast food places are open on Sundays). The staff was very nice and had no problem giving us a quieter room away from the highway, lovely bonus.
Stayed 2 nights in Oct 2021

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds.
Stayed 1 night in Apr 2021
Response from Hotel Galeria on Apr 22, 2021
Thanks for your preference

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff at check in did not speak ONE word of English. I didn’t expect fluently but a few words to facilitate checkin I think should be expected along the major Hwy corridor traveling across Panama. Otherwise great.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Best option available, located right in town and close to many restaurants and shopping centers.
Stayed 1 night in Mar 2021
Response from Hotel Galeria on Mar 23, 2021
Thanks for your comments.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This was my first stay in this hotel and was extremely surprise about the installations. The room was extremely clean and comfortable!
Stayed 1 night in Mar 2021
Response from Hotel Galeria on Apr 22, 2021
Thanks for your preference.

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Either Expedia or the Hotel itself misrepresented the accommodations. We reserved and paid for a 'Deluxe' Double Room, with 2 Queen Beds. The hotel said upon check in that room does not exist even though it states it at their site and on Expedia. Additionally the room itself was dump; it had four lights only one worked, bulbs missing or inoperable, the bathroom door knob was coming completely out of the frame, the room was dirty and only had two double beds squeezed into a very small room. The elevator could only hold two people with one piece of luggage each. Total misrepresentation by both companies.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was a stopover and rest For us as we travelled across country. The staff was very helpful as we don’t speak much Spanish. The room was comfortable and clean and the pool and area was well maintained. Our breakfast was included and the options were substantial and served hot and efficiently. The hotel had a number of services in a plaza next door. The fare to the bus station was only 2$. I would recommend this hotel and would stay again under the same circumstances.
Stayed 2 nights in Jan 2020

10/10 Excellent

Kirania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

6/10 Okay

nathalie, toronto

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is well located, this building is old, not very clean and expensive for what it is. we asked to change room it got a little better. the breakfast restaurant was filthy. Coffee was excellent, the food was very so so.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great food! Love the pool. Will definitely come back!
Stayed 1 night in Aug 2019