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Reviews of Avid Hotels Odessa Northwest, an IHG Hotel

2.5 out of 5
Avid Hotels Odessa Northwest, an IHG Hotel
8200 DR EMMITT HEADLEE ST, Odessa, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 31 out of 50 reviews" "
Rating 8 - Good. 7 out of 50 reviews" "
Rating 6 - Okay. 4 out of 50 reviews" "
Rating 4 - Poor. 4 out of 50 reviews" "
Rating 2 - Terrible. 4 out of 50 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tim, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Bianca L. on Apr 10, 2024
Thank you for rating the avid Odessa Northwest 5 stars. We are overjoyed we were able to accommodate you. We look forward to all your future stays with us. See you soon.

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bianca L. on Apr 4, 2024
Thank you for taking the time out of your day to rate the avid Odessa Northwest. We hope to see you in the near future.

10/10 Excellent

Landon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and did not have any issue with the hotel itself. Had EXCELLENT breakfast options, I was skeptical the first day when I seen it was a little different than the traditional breakfast area. However it was good. The room was clean and comfortable. I did go outside at night to get some items from my car and there was a coyote very close to the vehicles. I was still in the grass area but it was a little startling. However, it did not bother me and I didn't bother it. The hotel is located within walking distance to Cinergy which I did enjoy while being there. A great entertainment center for all ages!
Stayed 2 nights in Mar 2024
Response from Bianca L. on Mar 12, 2024
Thank you for taking the time out of your busy day to rate the avid Odessa Northwest 5 stars. We value your business. We look forward to seeing you in the near future.

10/10 Excellent

Vanessa

Stayed 1 night in Mar 2024
Response from Bianca L. on Apr 4, 2024
Thank you for rating the avid Odessa Northwest 5 Stars. We pride ourselves in providing exceptional service to all our guests. We look forward to seeing you soon.

6/10 Okay

Shannon

Traveled with partner
Liked: Cleanliness, amenities
Room was clean and property was pleasant however I booked a room with a king bed and was told there was none available because Expedia doesn’t have the correct information. Disappointed in both Expedia and the service at the hotel.
Response from Bianca L. on Feb 7, 2024
Thank you for staying with us. We value your opinion and your business. We look forward to all your future visits with us.

6/10 Okay

Clayton

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024
Response from Bianca L. on Feb 4, 2024
Thank you for staying at the avid Odessa Northwest hotel. We look forward to all your future stays with us.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very clean and very comfortable bed would stay again in a heartbeat!!
Stayed 1 night in Jan 2024
Response from Bianca L. on Jan 29, 2024
Thank you for taking the time out of your busy day to rate the avid Odessa Northwest 10 stars. We value your business. We look forward to seeing you in the near future.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
quit new
Stayed 1 night in Jan 2024
Response from Bianca L. on Jan 10, 2024
Thank you for going above and beyond responding to our review site. avid Odessa Northwest appreciates your 5-star review and your continued business with our property. We look forward to seeing you in the near future.

10/10 Excellent

Yuridia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Bianca L. on Jan 8, 2024
Thank you for rating the avid Odessa Northwest 10 stars. We hope to see you in the near future.

8/10 Good

Joshua, Estevan

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Cleaning was bad in my room as well as a friend who was staying at the same time. Floor was dirty, hair in the shower, etc. Everything was clean on my previous stay though, so maybe just an off day for the cleaning staff.
Stayed 4 nights in Dec 2023
Response from Bianca L. on Jan 4, 2024
Thank you for rating our hotel 4 stars. We value your business. We look forward to seeing you again.

10/10 Excellent

JORGE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bianca L. on Dec 27, 2023
Thank you for rating the avid Odessa Northwest 10 stars. We value your business. We look forward to seeing you in the near future.

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Bianca L. on Feb 9, 2024
Thank you for rating the avid Odessa Northwest 5 Stars. We value your business. We look forward to seeing you in the near future.

10/10 Excellent

Samantha

Stayed 1 night in Dec 2023
Response from Bianca L. on Jan 8, 2024
Thank you for rating the avid Odessa Northwest 5 Stars. We value your business. We look forward on seeing you in the near future.

10/10 Excellent

Mary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Bianca L. on Dec 13, 2023
Mary thank you for rating the avid Odessa Northwest 10 stars. We look forward to all your visits.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bianca L. on Dec 13, 2023
Thank you for our 10 star review.

6/10 Okay

Juan

Stayed 5 nights in Dec 2023
Response from Bianca L. on Dec 13, 2023
Juan thank you for sharing your review with us. we look forward to all your future stays.

8/10 Good

Alejandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Business trip stay, and the Hotel is above average at a great rate.
Stayed 4 nights in Nov 2023
Response from Bianca L. on Dec 13, 2023
Alejandro thank you for taking time out of your busy day to rate our property. We look forward to seeing you in the near future.

10/10 Excellent

luis

Stayed 1 night in Nov 2023
Response from Bianca L. on Dec 13, 2023
Luis thank you for taking the time to rate the avid Odessa Northwest 5 Stars. We look forward to seeing you in the future.

2/10 Terrible

Allison

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Bianca L. on Nov 20, 2023
Thank you for choosing to stay at the avid Odessa Northwest.

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adeqautely Sufficient
Great for a 1-night stay. The free breakfast left much to be desired and had minimal selection. The price was reasonable and the the rour oom and hotel was clean. We just missed a waide arrangement of breakfast options.
Stayed 1 night in Nov 2023
Response from Bianca L. on Nov 20, 2023
Thank you for taking time out of your busy day to rate the avid Odessa Northwest. We look forward to all your future stays with us.

10/10 Excellent

Hugo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bianca L. on Nov 20, 2023
Thank you for taking time out of your busy schedule to rate the avid Odessa Northwest 10 stars. We value your business.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay 100 %
Stayed 1 night in Nov 2023
Response from Bianca L. on Nov 20, 2023
We are extremely excited you enjoyed your stay 100%. We look forward to all your future visits with us.

8/10 Good

Candice

Traveled with family
Clean, simple, and staff was friendly
Stayed 1 night in Nov 2023
Response from Bianca L. on Nov 20, 2023
Thank you for acknowledging the cleanliness of our property and our friendly staff. We hope in the near future you will allow us to accommodate you and your family.

10/10 Excellent

Trey

Stayed 1 night in Oct 2023
Response from Bianca L. on Nov 20, 2023
Thank you for rating the avid Odessa Northwest 5 Stars. We value your business. We hope to see you in the near future.

10/10 Excellent

Jacolebree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The stay was amazing, the hotel employees are very nice and welcoming
Stayed 1 night in Oct 2023
Response from Bianca L. on Nov 20, 2023
Thank you for taking time out of your busy day to rate the avid Odessa Northwest 10 stars. Our staff prides ourselves in making every stay amazing.

10/10 Excellent

Ashley

Stayed 1 night in Sep 2023
Response from Bianca L. on Nov 20, 2023
Thank you for your 10 star review. We value your business.

10/10 Excellent

Igancio Jr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Bianca L. on Sep 19, 2023
Thank you for rating the avid Odessa Northwest 10 Stars. We value your business. We look forward to seeing you in the near future.

10/10 Excellent

Adriana

Stayed 2 nights in Sep 2023
Response from Bianca L. on Nov 20, 2023
Thank you for rating the avid Odessa Northwest 5 stars. We look forward to all your future visits with us.

8/10 Good

Chet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean. The bed and pillows were some of the better ones that I have had to sleep on. The only thing I was a little disappointed in was the lack of breakfast option, but it is not a deal breaker. I would stay here again.
Stayed 1 night in Jul 2023
Response from Bianca L. on Aug 2, 2023
Thank you for taking the time out of your busy day to rate our avid Odessa property. We are pleased you enjoyed your stay. We have since addressed the breakfast items with IHG. Hopefully we will see more variety in the near future.

10/10 Excellent

Nick

Stayed 1 night in Jul 2023
Response from Bianca L. on Aug 2, 2023
Thank you for rating the hotel 10 Stars. Our entire staff jumped for joy to see we made your stay extremely enjoyable. We look forward to all your future reservations with us.

10/10 Excellent

Alvin, Allen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to busy movie theatre and nice family Mexican restaurant. Clean property, nice room. Only small problem was that the soap dispenser did not work at the sink.
Stayed 1 night in Jul 2023
Response from GM on Jul 17, 2023
Thank you for taking time out of your busy day to rate the avid Odessa 5 stars. We value your business.

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Bianca L. on Aug 2, 2023
Thank you for rating the avid Odessa 5 Stars. We attempt to accommodate each and every guest we come in contact with. We look forward to all your future stays with us.

2/10 Terrible

Kevin

Stayed 1 night in Jul 2023
Response from Bianca L. on Aug 2, 2023
Thank you for staying with us.

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Road trip
Got to the hotel at 12 am, no hot water!!! The next morning still no hot water, had to take a cold shower and get back on the road.
Stayed 1 night in Jun 2023
Response from GM on Jul 17, 2023
Thank you for sharing your experience with us. We apologize for any inconvenience having no hot water caused. It was an isolated incident that unfortunately happened during your stay. We hope you will allow us another opportunity to serve you in the near future.

4/10 Poor

Christina

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 17, 2023
Thank you.

10/10 Excellent

ed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised how wonderful it was
I had never heard of Avid, so I read the reviews. One said it looked like a bunch of Ikea cubes... I thought, I like Ikea. The other review said there wasn't a fridge etc... It sounded like they stayed right after it was opened, surely that is completely fixed. My room was clean, comfortable, the location was perfect near my job, food and gas. I will make this my home base everytime I am in the area.
Stayed 1 night in Jun 2023
Response from GM on Jul 17, 2023
Thank you for rating the avid Odessa Northwest 10 out of 10. We strive every day to make our guests feel at home. We were extremely excited you choose to give us the opportunity to accommodate you. We look forward to all your future stays with us.

10/10 Excellent

Yeraidyn

Stayed 2 nights in Jun 2023
Response from GM on Jul 17, 2023
Thank you for staying at the avid Odessa Northwest.

4/10 Poor

joseph

Business traveler
Disliked: Property conditions & facilities
Hot water didn’t work
Stayed 2 nights in May 2023
Response from GM on Jun 3, 2023
Thank you for taking the time out of your busy day to rate our hotel. We apologize you experienced an issue with your hot water during your stay. Once the issue was reported to the front desk we immediately responded by checking our boiler systems. This was an isolated incident we look forward to you giving us another chance in the near future.

4/10 Poor

Chuck

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Like walking into an Ikea show room - very small room, lots of 'cute' cubes and hooks, no dresser, no closet, no microwave and no refrigerator---the hotel is "new" and the mirco and refer were "on order", but the room was not discounted. Breakfast not quite bearable, toilet malfunctioned, sound system in all the common areas annoying...it could not be turned off in the gym. A posted notice said complementary ear plugs...but they did not have any. on the plus side - the staff was very friendly. I will not be staying at any other "Ikea" Avid hotels.
Stayed 3 nights in Apr 2023
Response from Bianca on Apr 24, 2023
Thank you for taking the time out of your busy day to rate our hotel. We appreciate your business. All of your concerns have been addressed. Thank you again.

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Bianca L. on Jan 22, 2024
Thank you for submitting a review. It is unfortunate that we were unable to cancel your reservation without a penalty the day of arrival. We look forward to all your future stays with us.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Bianca L. on Dec 13, 2023
Luis thank you for a 5 star review. We value your business and look forward to seeing you again.

10/10 Excellent

Arleth

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Bianca L. on Dec 13, 2023
Thank you for taking the time out of your day to rate the avid Odessa Northwest 5 Stars. We appreciate your business.

10/10 Excellent

Isbel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel bonito limpio y tranquilo pero me hicieron un cobro q no debían a mi tarjeta suerte q al otro día se resolvió por suerte y rápido por lo demás excelente
Stayed 1 night in May 2023
Response from GM on Jun 3, 2023
Thank you for rating the avid Odessa Northwest 5 Stars. We value your business. We look forward to all your future stays with us.