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Reviews of Candlewood Suites Odessa, an IHG Hotel

2.5 out of 5
Candlewood Suites Odessa, an IHG Hotel
750 Jbs Parkway And Jbs Pkwy, Odessa, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 174 reviews" "
Rating 8 - Good. 43 out of 174 reviews" "
Rating 6 - Okay. 19 out of 174 reviews" "
Rating 4 - Poor. 6 out of 174 reviews" "
Rating 2 - Terrible. 8 out of 174 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Chandler

Business traveler
Disliked: Cleanliness, staff & service
Not very clean
Stayed 1 night in Oct 2023

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to I-20, close to restaurants and down town area.
Stayed 1 night in Aug 2023

2/10 Terrible

Ana, Lakewood

Disliked: Staff & service, property conditions & facilities
There were smelly dirty towels in the bathroom amd the bathroom smells horrible. Looks like someone started to clean the room and just quit. Everything is dingy. This was by far the worst room of my entire trip.
Stayed 1 night in Aug 2023

10/10 Excellent

mark

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay
Stayed 1 night in Feb 2023

10/10 Excellent

Connie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Perfect!

8/10 Good

corina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was maintained and the staff was welcoming.

2/10 Terrible

nicole

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay , over charge for pets, holes in bathroom towel , ghetto falling apart , wouldn’t give a receipt, didn’t accept IHG number , uncomfortable beds , loud rooms .
Stayed 1 night in Dec 2022

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, will stay again.
Stayed 1 night in Oct 2022

10/10 Excellent

jaime

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Stayed 1 night in Oct 2022

2/10 Terrible

Sylvia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It took me an hour at check in!
Stayed 1 night in Aug 2022

6/10 Okay

karen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
I think a 75.00 pet fee is ridiculous and it was upsetting that when I booked I was not made aware of the fee. Had I asked or been informed we would not have booked this hotel. Also the property had no place to potty the dogs that wasn’t full of weeds.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very clean and nice staff
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
safe haven
I cannot say enough good about the staff here. The hotel itself was clean and in great shape. But the staff were amazing. I escaped here after being assaulted in my home. I arrived early morning before normal check-in/check-out hours. The overnight desk manager let me check in early and was so friendly and accommodating allowing me to have my name protected and not allow anyone to contact me without going through them first. They went above and beyond getting me anything I needed. Even when I needed a pick-me-up ice cream snack after spending hours in the emergency room. I felt so safe and protected there even before the police were guarding the property. My dad came without them knowing and they wouldn't let him past the desk or give my info out at all until they spoke to me even though he told them he was my dad. They called and checked on me throughout the day and asked if I needed anything to eat or anything at all. I honestly turned down the assault victim facility the OPD offered because I felt safer and more comfortable here. Needless to say, they all deserve praise and thanks for taking such great care of me. Not that I hope anyone else needs to escape as a victim, but they just treated me like family. I couldn't have asked for a better place. I wasn't sure what to expect as I was just trying to find a place that would allow my dog to be with me.
Stayed 2 nights in Jan 2022

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with everything.
Stayed 1 night in Jan 2022

10/10 Excellent

Chad

Stayed 4 nights in Jan 2022

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
I stopped in on my way home. Will look for Candlewood again. Very nice bed. No breakfast was offered. I was surprised.
Stayed 1 night in Jan 2022

4/10 Poor

Joshua

Employee stated internet was extremely sub-par. Couldn’t even connect to verify
Stayed 5 nights in Dec 2021

10/10 Excellent

Sigma Surveillance

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, friendly staff, easy check-in process, clean lobby and room
Stayed 3 nights in Sep 2021

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Highly recommended
Stayed 1 night in Jul 2021

8/10 Good

Jose

Liked: Staff & service
Stayed 4 nights in Apr 2021

6/10 Okay

Verified traveler

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

8/10 Good

Charlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Traveled with family and small children, Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No breakfast or any real options. Place was a little dirty
Stayed 1 night in Feb 2021

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Danny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Tammy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Ratawna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Not good
Why maid would bother a client if check is 11am don’t have them knock on doors before then?? Also no one was upfront at checkin had to call for someone!!
Stayed 1 night in Sep 2020

10/10 Excellent

Jones, Texas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check , which was great. Very clean and very quiet.
Stayed 1 night in Aug 2020

6/10 Okay

Armando

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2020

10/10 Excellent

Shawn, Odessa,Tx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean the staff was very friendly I would definitely return for a visit
Stayed 2 nights in Jun 2020

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
not great for wheel chairs.
For a handicap room it was tight. The bed was about two feet from the wall on the left side...not enough for my husband's wheel chair. He has to sleep on the left side because he has only one good arm to reach for water, tissue, etc. It was problematic
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and friendly check-in. Spacious rooms and clean.
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
A little bit noisy, you could hear the doors closing, and the room smelled like tabaco.
Stayed 1 night in Jun 2020

6/10 Okay

Margaret

Traveled with family
Pet Friendly???? NOT
I’m we did NOT stay! We cancelled and re-booked at a nearby hotel. The fee for the dog was exorbitant!!!
Stayed 1 night in May 2020

8/10 Good

Verified traveler

Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hotel Staff on Mar 10, 2020
Thank you for the great review!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hotel Staff on Feb 6, 2020
Thank you so much for the great review! The entire team works hard to make every guest feel at home.

6/10 Okay

Sharon

Business traveler
Liked: Cleanliness, staff & service, room comfort
Decent stay for the price!
Staff was excellent. Room was missing items from the kitchen that are normally there. I love to stay at Candlewoods for my extended stays, but this location needs to step up on maintenance issues. Simple fixes make a huge difference on the property.
Stayed 1 night in Jan 2020
Response from Hotel Staff on Jan 6, 2020
We are deeply disappointed we did not exceed your expectations. Kitchen items will be replaced and the rooms will be checked to fix these issues. Thank you for your feedback.

6/10 Okay

Brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hotel Staff on Feb 6, 2020
Your feedback is important to us. Thank you for your review.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay at this hotel
Overall bad experience front desk was rude, and when I got to the room the restroom has red stains all around . Will never stay in this hotel again.
Stayed 1 night in Dec 2019
Response from Hotel Staff on Jan 6, 2020
We are very disappointed we did not meet your expectations. We sincerely apologize. Thank you for your feedback.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Staff on Jan 6, 2020
We are very disappointed that we did not exceed your expectations. Thank you for your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hotel Staff on Jan 6, 2020
Awesome! We work hard to make our guests happy. Thank you!

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hotel Staff on Jan 6, 2020
Awesome! We work hard to make our guests happy. Thank you.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Clean. Quiet area. Non smoking was nice
Stayed 1 night in Dec 2019
Response from Hotel Staff on Jan 6, 2020
We appreciate the feedback. Thank you for the great review!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hotel Staff on Dec 19, 2019
We work hard to get a 10 out of 10 review. Thank you so much!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and not really crowded at all very nice place.. Quick access to the highway and restaurants and convenience stores.
Stayed 2 nights in Dec 2019
Response from Hotel Staff on Dec 19, 2019
We value your feedback, thank you.