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Reviews of Embassy Suites Oklahoma City Downtown/Medical Center

3.5 out of 5
Embassy Suites Oklahoma City Downtown/Medical Center
741 North Phillips Avenue, Oklahoma City, OK

Reviews

9.2

Wonderful

Rating 10 - Excellent. 709 out of 1000 reviews" "
Rating 8 - Good. 214 out of 1000 reviews" "
Rating 6 - Okay. 47 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing great staff and the rooms were very clean and comfortable I will be back in August thank you very much
Stayed 1 night in May 2024
Response from Thouck on May 14, 2024
Thank you for the 5 out of 5 rating. We appreciate your business and taking the time to leave a positive review.

6/10 Okay

Diamond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't wait to come back
Stayed 2 nights in May 2024
Response from Thouck on May 14, 2024
Thank you for taking the time to leave the review. Is there something we could have done differently to earn a higher rating?

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in May 2024
Response from Thouck on May 6, 2024
Thank you for the 5 out of 5 rating.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Apr 2024
Response from Thouck on May 6, 2024
Thank you for the 5 out of 5 rating.

10/10 Excellent

Trey

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff. Great breakfast
Stayed 1 night in Apr 2024
Response from Thouck on Apr 29, 2024
Thank you for the 5 out of 5 rating.

8/10 Good

Richard

Stayed 1 night in Apr 2024
Response from Thouck on May 14, 2024
Thank you for the 4 out of 5 rating.

10/10 Excellent

lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was visiting a friend in the hospital, and the amenities and hospitality made an emotionally difficult time stress free.
Stayed 2 nights in Apr 2024
Response from Thouck on Apr 16, 2024
We are glad you enjoyed your stay with us and are happy to hear that the hotel made a difficult time a bit easier for you. Thank you for your review.

8/10 Good

Sydney

Nice hotel
Stayed 1 night in Mar 2024
Response from Thouck on Apr 8, 2024
Thank you for the 4 out of 5 rating.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Happy Hour was nice and the breakfast was great. So close to Bricktown and all it has to offer. Uber was cheap to downtown!
Stayed 1 night in Mar 2024
Response from Thouck on Apr 1, 2024
Thank you for the 5 out of 5 review.

6/10 Okay

Brandy

Stayed 1 night in Mar 2024
Response from Thouck on Apr 26, 2024
We would love more information on your rating of 3 out of 5. We strive to provide a perfect experience for our customers.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from THouck on Mar 28, 2024
Thank you for the 5 out of 5 review.

10/10 Excellent

John, Cumming

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, very happy
Stayed 1 night in Mar 2024
Response from Thouck on Mar 28, 2024
Thank you for the 5 out of 5 rating.

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and quiet. The breakfast was very good and the staff was friendly.
Stayed 1 night in Mar 2024
Response from Thouck on Mar 28, 2024
Thank you for the 4 out of 5 rating.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and cleanliness. Food was great, room was great
Stayed 1 night in Mar 2024
Response from Thouck on Mar 19, 2024
Thank you for the 5 out of 5 review.

10/10 Excellent

Mandish

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my children had a one night stay and everything was great. The hotel was clean and the staff were friendly and very helpful. We stayed in a suite and it was up to date. The complimentary breakfast was good with a variety of foods, like bacon eggs, potatoes, cereal, sausage, muffins, coffee, juice and soda. They also had an indoor pool. It was busy but it was spring break. The only thing I can complain about was the $20 parking fee. Other than that the stay was great. We will definitely stay again when we come back to the area.
Stayed 1 night in Mar 2024
Response from Thouck on Mar 18, 2024
Thank you for the 5 out of 5 rating.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thouck on Mar 18, 2024
Thank you for the 5 out of 5 review.

10/10 Excellent

Alaga

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out very quick and easy. Staff was very hospitable and helpful. Suites spacious and comfortable. Clean and modern hotel. Complimentary breakfast and happy hour was awesome! Highly recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Thouck on Mar 18, 2024
Thank you for the 5 out of 5 rating.

8/10 Good

Jennifer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The managers reception was nice. There’s a nice seating area outside.
Stayed 2 nights in Mar 2024
Response from Thouck on Mar 18, 2024
Thank you for the 4 out of 5 review.

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated, and clean. Plenty of room, good breakfast. Conveniently located too
Stayed 1 night in Mar 2024
Response from Thouck on Mar 12, 2024
Thank you for the 5 out of 5 review

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience when staying
Stayed 3 nights in Mar 2024
Response from Thouck on Mar 18, 2024
Thank you for the 5 out of 5 rating.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great at this location
Stayed 2 nights in Feb 2024
Response from Thouck on Feb 26, 2024
5 out of 5

6/10 Okay

Aldo, Sedona

Stayed 1 night in Feb 2024
Response from Thouck on Mar 22, 2024
Thank you for taking the time to provide a rating. Can you share with us how we could improve?

10/10 Excellent

Cara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful toom was quiet and clean. Just a few blocks from ou medical
Stayed 1 night in Feb 2024
Response from Thouck on Feb 21, 2024
Thank you for the 5 out of 5 rating.

10/10 Excellent

Michele S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay at an Embassy Suites and enjoy the happy hour! Room was very comfortable and clean with all the necessary amenities. Check-in staff was very friendly- I didn’t get his name but really appreciated his welcome. Breakfast omelettes are good.
Stayed 1 night in Feb 2024
Response from Thouck on Feb 21, 2024
Thank you for the 10 out of 10 rating

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Thouck on Feb 20, 2024
Thank you for the 8 out of 10 rating.

10/10 Excellent

Nestor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Great service, nice hotel bar and staff. Had a great time with my family
Stayed 1 night in Feb 2024
Response from Thouck on Feb 19, 2024
Thank you for the 10 out of 10 rating

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service.
Stayed 2 nights in Feb 2024
Response from Thouck on Feb 19, 2024
Thank you for the 5 out of 5 rating

10/10 Excellent

Nichole

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This has been one of the best experiences we have had in a hotel. The staff was nice and accommodating, even allowing us to check in hours early. The room was clean and so nice. Bed was extra soft and comfortable. The pool was clean and warm enough that the kids had a blast. Breakfast was awesome. The only thing I didn’t like was having to pay daily to park outside. But it is what it is. Overall, we were very happy with our stay.
Response from Thouck on Feb 19, 2024
Thank you for the 5 out of 5.

10/10 Excellent

Sherrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thouck on Feb 2, 2024
Thank you for the 10 out of 10 rating!

8/10 Good

Argelia

Stayed 1 night in Jan 2024
Response from Thouck on Jan 31, 2024
Thank you for an 8 out of 10

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very good and we recommend it to anyone. Will stay there anything time.
Stayed 1 night in Jan 2024
Response from Thouck on Jan 29, 2024
Thank you for the 4 out of 5 rating.

8/10 Good

Jazmyne

Stayed 1 night in Jan 2024
Response from Thouck on Jan 23, 2024
Thank you for the 8 out of 10 review. We would love to know how we could have earned a 10 out of 10?

10/10 Excellent

Sharee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice.
Stayed 1 night in Jan 2024
Response from Thouck on Jan 9, 2024
Thank you for the 10 out of 10 rating.

8/10 Good

Rocky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need better beds
Stayed 1 night in Jan 2024
Response from Thouck on Jan 9, 2024
Thank you for the 4 out of 4 rating and the feedback.

10/10 Excellent

Shawn S, Shreveport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Thouck on Jan 9, 2024
Thank you for the 5 out of 5 rating.

8/10 Good

schontyle

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The dining area, customer service is great however the hallway wasn't clean. People staying at the hotel was putting their trash outside their doors: pizza boxes, dirty towels, and etc. There needs to be 18 hrs housekeeping.
Stayed 1 night in Dec 2023
Response from Thouck on Jan 31, 2024
Thank you for your 4 out of 5 review. We always appreciate your business and feedback.

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023
Response from Thouck on Dec 29, 2023
Thank you for the 5 out of 5 review.

10/10 Excellent

Terrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OU Graduation!
The experience was great. The hotel was great!
Stayed 3 nights in Dec 2023
Response from Thouck on Dec 22, 2023
Thank you for the 10 out of 10 review

10/10 Excellent

Scott

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Dec 2023
Response from Thouck on Dec 19, 2023
Thank you for the 5 out of 5 rating.

10/10 Excellent

Jason, Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Thouck on Dec 19, 2023
Thank you for the 5 out of 5 rating.

8/10 Good

Alonzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dan Lynch Front Office Manager on Dec 10, 2023
We are glad you stayed with us! Come back and see us.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Thouck on Dec 5, 2023
Thank you for the 5 out of 5

10/10 Excellent

Sara

Stayed 1 night in Nov 2023
Response from Thouck on Dec 5, 2023
Thank you for the 10 out of 10

10/10 Excellent

Mallorie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Wonderful breakfast with lots of options. Very clean and parking was very convenient.
Stayed 1 night in Nov 2023
Response from Thouck on Nov 28, 2023
Thank you for the 5 out of 5 review

4/10 Poor

Cheryl

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Unfortunate stay..
If you happen to like beds that sink in (A lot) but soft.. these beds are for you, unfortunately they were very bad for my family and I.. it was a terrible sleepless night for us ☹️ and a couple of ladies serving the morning breakfast could use a lesson in courtesy..! Very cold, rude and short, not friendly at all.. and the charge for parking at this hotel makes no sense, it is a bit ridiculous.. but it is a pretty hotel ..
Stayed 1 night in Nov 2023
Response from Thouck on Nov 28, 2023
Cheryl, I am so sorry that you had a sleepless night at our hotel and that the staff at breakfast didn't seem welcoming. This isn't up to our standard. Thank you for drawing these items to our attention.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful
Everything was wonderful! Staff was super friendly, food was great and it was really clean.
Stayed 3 nights in Nov 2023
Response from Thouck on Nov 19, 2023
Thank you for the 10 out of 10 review.

10/10 Excellent

Vivian

Stayed 1 night in Nov 2023
Response from Thouck on Dec 5, 2023
Thank you for the 5 out of 5 rating

10/10 Excellent

Aimee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never disappoints
We always enjoy Embassy Suites. You do not disappoint. We can always count on cleanliness, comfort, and a delicious breakfast.
Stayed 1 night in Oct 2023
Response from Thouck on Nov 10, 2023
Thank you for the 10 out of 10

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing extra
Stayed 2 nights in Sep 2023
Response from Thouck on Nov 6, 2023
Thank you for the 5 out of 5 rating.

8/10 Good

Edna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Thouck on Oct 30, 2023
Thank you for the 8 out of 10 Review