Terrace/patio
Check availability

Reviews of Homewood Suites by Hilton Oklahoma City-West

3 out of 5
Homewood Suites by Hilton Oklahoma City-West
6920 W Reno Ave, Oklahoma City, OK

Reviews

9.4

Exceptional

Rating 10 - Excellent. 362 out of 482 reviews" "
Rating 8 - Good. 88 out of 482 reviews" "
Rating 6 - Okay. 13 out of 482 reviews" "
Rating 4 - Poor. 5 out of 482 reviews" "
Rating 2 - Terrible. 14 out of 482 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anne, Lincoln

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean and comfortable. Staff were amazing!!
Stayed 1 night in May 2024
Response from Sebastian on May 6, 2024
Thank you for staying with us! Happy to hear that you enjoyed your stay!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel lobby was nice. Couch in the room seemed dirty and old.
Stayed 1 night in Apr 2024
Response from Sebastian on Apr 23, 2024
Thank you very much for staying with us!

6/10 Okay

Bora

Traveled with pets
Good one night stay. Furniture was worn and stained. Breakfast was pretty standard. Hotel conveniently located and mostly quiet.
Stayed 1 night in Apr 2024
Response from Sebastian on Apr 23, 2024
Thank you very much for staying with us!

10/10 Excellent

Mykola

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Sebastian on Apr 23, 2024
Thank you very much for staying with us!

10/10 Excellent

Theo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from sebastian on Apr 23, 2024
Thank you very much for staying with us!

10/10 Excellent

Michael, Seabrook

Stayed 1 night in Apr 2024
Response from Sebastian on May 2, 2024
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Kenneth

Liked: Staff & service, property conditions & facilities, room comfort
Disappointed Stay
Disappointed! Stayed here number of times the past few years and no problems. This last the toilet had urine in it and it did not flush. The desk clerk who checked us in did not know how to handle the situation. I use a plunger to get the toilet to flush.
Stayed 1 night in Jan 2024

10/10 Excellent

Doug

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, cleanliness of the hotel and room.
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Jan 2024

6/10 Okay

Chau, Monett

Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thorin’s first trip
Very nice but the (both) sinks did not drain well
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lauren Butler - GM on Dec 12, 2023
Thank you so much for your feedback. We are glad you had a great stay and look forward to welcoming you back again soon! Unitl then, Safe Travels!

8/10 Good

Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lauren Butler - GM on Dec 12, 2023
Thank you so much for your feedback. We are glad you had a great stay and look forward to welcoming you back again soon! Unitl then, Safe Travels!

10/10 Excellent

Twila, Apple Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 12 nights in Oct 2023
Response from Cesar Reyes on Oct 18, 2023
We are glad you had an excellent stay! Safe travels, Twila.

10/10 Excellent

BELINDA, Joshua

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cesar Reyes on Oct 10, 2023
Thank you for the awesome review, Belinda! We appreciate your feedback and choosing our hotel.

10/10 Excellent

JOE

Stayed 1 night in Sep 2023
Response from Cesar Reyes on Oct 3, 2023
Thank you for the great review! See you in the near future.

4/10 Poor

Eugene

Disliked: Room comfort
Very noisy! The person or persons in the room over us was stomping all night! Got very litte sleep because of the walking around
Stayed 1 night in Aug 2023
Response from Cesar Reyes on Aug 14, 2023
Thank you for your your feedback, Eugene. We are so sorry you had a very noisy stay. We look forward to see you in the near future.

8/10 Good

Tammi

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Awesome Hotel
Homewood has always been an awesome hotel to stay at. This trip the room was comfortable and clean. Staff was welcoming and friendly. The only - was what looked like mold in the shower. But I would definitely stay here again
Stayed 1 night in Aug 2023
Response from Cesar Reyes on Aug 8, 2023
Thank you for the great feedback Tammi. I help us prevent it from happening again. See you in the near future!

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Cesar Reyes on Aug 8, 2023
We appreciate you giving us a high review, Jessica! See you when you are back to Oklahoma City.

10/10 Excellent

Michelle

Stayed 1 night in Aug 2023
Response from Cesar Reyes on Aug 8, 2023
Thank you for the awesome review! Come back and see us soon.

10/10 Excellent

Michael, PEORIA

A lot of outside noise during the night. Fire alarm went off at 1:45 am. Supposedly set off by a microwave in lobby. There was no fire or issue. Saw a lot of bums near property and schetchy people near property. Probably will not stay there again after 4 yrs. Straight of staying there
Stayed 1 night in Jul 2023
Response from Cesar Reyes on Jul 18, 2023
Thank you for the 5 start review, Michael! We also appreciate your feedback as it helps us improve our services. See you next time you are in OKC!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Cesar Reyes on Jul 18, 2023
Thank you for the 5 start review, Amanda! Safe travels and see you next time.

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The stay was okay. The room had some left over food particles on the floor when we arrived. The hotel is in a great location and is quite. Overall we enjoyed the stay. It could use some updating, but nothing overly bad or outdated. Just not as fresh feeling as some of the other offerings in OKC.
Stayed 3 nights in Jul 2023
Response from Cesar Reyes on Jul 12, 2023
Thank you for taking the time to share your experience with us. I am so sorry your suite was not up to your cleanliness standards. We have brought it up to the Housekeeping Executive to avoid it to happen again. We look forward to see you in the near future. Safe travels!

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the location and especially the friendly front desk staff. Caesar was very friendly and helpful. The only thing that was off putting was the used pregnancy test and dirty bathroom stall in the restroom by the pool. No telling who it belonged to but to leave it opened and sitting on the floor was not great. But overall a very pleasant place to be.
Stayed 1 night in Jul 2023
Response from Cesar Reyes on Jul 8, 2023
Hi Angela! We are sorry to hear about the dirty bathroom stall in the restroom. Thank you for the great review and your feedback. We are so glad you enjoyed your stay with us.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Cesar Reyes on Jul 8, 2023
Thank you for the great review! See you next time you are in Oklahoma City, Tracy.

10/10 Excellent

Edward

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and safe. The staff was excellent! Clean, comfy room and the breakfast was great. Good cup of coffee as well!! Would highly recommend!!
Response from Cesar Reyes on Jul 5, 2023
Thank you for the awesome review Edward! We appreciate your business and your feedback. We are also happy that you found our hotel accommodating and that breakfast was great! Safe travels!

10/10 Excellent

BOREY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Cesar Reyes on Jun 27, 2023
Thank you so much for the great review Borey! We appreciate your business and look forward on having you again as an Honor Guest in the near future. Safe travels!

8/10 Good

Connie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in, I appreciate the doors being l locked at all times so people that shouldn’t be there can’t get in.
Stayed 1 night in Jun 2023
Response from Cesar Reyes on Jun 21, 2023
Thank you for the great review Connie. We appreciate your business and hope to see you again in the near future.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Cesar Reyes on Jun 8, 2023
Thank you for the 4 star review! See you next time you are in town. Safe travels!

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Cesar Reyes on May 27, 2023
Thank you for the great review! See you next time you stay with us.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Clean, amenities, dining options nearby...but still quiet and easy to ck in/out. Would definitely stay there again.
Stayed 3 nights in May 2023
Response from Cesar Reyes on May 23, 2023
We appreciate you taking the time to give us an amazing review Amy! Our team's mission is to make each of our guest's stay amazing and I think we reached our goal. See you in the near future!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Cesar Reyes on May 23, 2023
Thank you for the 5 star review Stephanie! See you next time you are in Oklahoma City. Safe travels!

2/10 Terrible

Eduardo

Stayed 1 night in May 2023
Response from Cesar Reyes on Jun 8, 2023
We are sorry you did not have a pleasant experience with us. We would like to know how we can improve.

10/10 Excellent

Jamie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large room to accommodate our family of 5! Amazing breakfast, thank you.
Stayed 2 nights in Apr 2023
Response from Cesar Reyes on May 11, 2023
Thank you for the awesome review! We are glad you found our hotel very accommodating. See you in the near future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Cesar Reyes on May 2, 2023
Thank you for the review John! We cannot wait to see you again in the near future so we can get a 10! In the meantime, safe travels!

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were particularly nice, especially Henry who checked us in and gave us tips about where to eat
Stayed 2 nights in Apr 2023
Response from Cesar Reyes on Apr 28, 2023
Thank you for your awesome feedback on Henry! It is great to know you were happy with our costumer service. See you next time you are in Oklahoma City.

10/10 Excellent

Kenneth

Stayed 1 night in Apr 2023
Response from Cesar Reyes on Apr 28, 2023
Thank you for the great review! We are so happy you had an awesome stay. See you next time you are with us!

8/10 Good

Robyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and secure! However, there were several homeless wondering around nearby. Signage out indicated that they were not responsible for cars etc. our stay was nice though and no problems.
Stayed 1 night in Apr 2023
Response from Cesar Reyes on Apr 26, 2023
Hello Robyn! Thank you for the great review. We are so happy you enjoyed your stay. See you next time you are in town.

10/10 Excellent

Keri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. Amazing front desk. Amazing rooms. Place was so spotless you could eat off the floors.
Stayed 1 night in Apr 2023
Response from Cesar Reyes on Apr 6, 2023
Thank you for the great review Keri! We are so excited you enjoyed every aspect of your stay. We look forward to see you in the future. Safe travels!

10/10 Excellent

Andrea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel.
Stayed 1 night in Mar 2023
Response from Cesar Reyes on Apr 1, 2023
Thank you for the awesome review Andrea! We are so happy you enjoyed your stay with us and that you found our hotel nice. Safe travels!

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very unique clean, quiet location and well-kept property. The staff beginning with the front desk, housekeeping, and kitchen are superb. I love it !!
Stayed 1 night in Mar 2023
Response from Cesar Reyes on Mar 21, 2023
Thank you for the wonderful review Kenneth! We look forward to keep being your favorite hotel in OKC. See you next time you visit!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Needs new furniture
Rooms could use updated furniture. Furniture seems to pretty worn for such a nice hotel.
Stayed 1 night in Mar 2023
Response from Cesar Reyes on Mar 13, 2023
Thank you for your great review Linda! We are currently in the process to get our furniture fixed/replace. See you in the near future.

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff worked well with the customers. Breakfast was so so, nothing fantastic. But, we would return if the occasion presented itself.
Stayed 2 nights in Feb 2023
Response from Cesar Reyes on Feb 18, 2023
Thank you for the 4 star review Donna. See you next time you are in the city.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip home
Great night’s sleep!
Stayed 1 night in Feb 2023
Response from Cesar Reyes on Feb 7, 2023
Thank you for the great review Kenneth! We are so happy you had a comfortable stay. Safe travels!

10/10 Excellent

Carissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!
We loved it and will definitely stay again! We were in town for an event and the location was convenient to not only the event itself, but also many other points of interest. The staff were so friendly and the room was exactly what we needed. The breakfast was delicious and there were so many options. Our kids had a great time and we couldn’t have asked for more. My husband said this place will be our new staple hotel when we visit the area.
Stayed 2 nights in Jan 2023
Response from Lauren Butler on Feb 2, 2023
Thank you so much for you feedback. We cannot wait to see you again next time. Until then Safe Travels!

10/10 Excellent

Bethany

Stayed 1 night in Jan 2023
Response from Cesar Reyes on Mar 11, 2023
Thank you for the awesome review Bethany! See you next time.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it it was good to stay there
Response from Cesar Reyes on Jan 25, 2023
Thank you for the awesome review Claudia. See you next time.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stand
Thank you!!
Stayed 1 night in Dec 2022
Response from Cesar Reyes on Jan 2, 2023
Thanks for the great review Kenneth! See you in the near future.

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022
Response from Cesar Reyes on Dec 22, 2022
Thank you for the amazing review Carolyn! Happy Holidays. We cannot wait to see you in the near future. Stay warm :)