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Reviews of The Ellison, Oklahoma City, a Tribute Portfolio Hotel

3 out of 5
The Ellison, Oklahoma City, a Tribute Portfolio Hotel
6201 North Western Avenue, Oklahoma City, OK

Reviews

9.6

Exceptional

Rating 10 - Excellent. 92 out of 113 reviews" "
Rating 8 - Good. 17 out of 113 reviews" "
Rating 6 - Okay. 2 out of 113 reviews" "
Rating 4 - Poor. 1 out of 113 reviews" "
Rating 2 - Terrible. 1 out of 113 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem in the city . Clean . Upscale, fun bar. Quiet .
Stayed 1 night in May 2024

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Nice hotel and location. Check in staff in morning helpful, person next morning less so.
Stayed 1 night in Apr 2024
Response from Jasmyn on Apr 29, 2024
Thank you for your feedback! Our apologies that you didn't have the experience you were hoping for with the other agent. We hope you will give us another try!

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from JB on May 15, 2024
Thank you! We appreciate your positive feedback and hope you stay with us on future visits.

10/10 Excellent

YUGARSI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JB on May 15, 2024
Thank you! We appreciate your positive feedback and hope you stay with us on future visits.

10/10 Excellent

Elaine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!! Staff is top notch! The rooms are beautiful! We will be back! Beautiful area!
Stayed 3 nights in Apr 2024
Response from JB on May 15, 2024
Thank you! We appreciate your positive feedback and hope you stay with us on future visits.

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at the Ellison and as usual it was lovely! The staff is by far the friendliest I have encountered I travel for work often and they this is my favorite hotel. I have stayed here twice now after a surgery so to say it is the beds are fantastic is saying a lot. It really is extremely comfortable, amazing food at the Milo, will back to stay again and continue to recommend to others.
Stayed 2 nights in Feb 2024
Response from Steven Mclemore - Front Office Manager on Mar 11, 2024
Thank you so much for the compliments Kelly. We love hosting you and cannot wait to see you again!

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, wonderful staff, great area
Stayed 3 nights in Feb 2024
Response from Steven Mclemore - Front Office Manager on Mar 11, 2024
Thank you, Kevin. We look forwarding to hosting you again in the future!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Steven Mclemore - Front Office Manager on Feb 21, 2024
Thanks for staying with us!

10/10 Excellent

Jeffrey, Yorkville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Steven Mclemore - Front Office Manager on Feb 21, 2024
We appreciate the feedback!

2/10 Terrible

Devan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Steven Mclemore - Front Office Manager on Feb 21, 2024
It is clear that your stay fell well below the service we strive to offer. I would be happy to hear what issues you had during your visit so that I may address the team and try to improve our level of service.

10/10 Excellent

Ana

Stayed 1 night in Feb 2024
Response from Jasmyn on Mar 28, 2024
We're so glad that you enjoyed your stay! We look forward to seeing you on your future visits!

10/10 Excellent

bobby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Steven Mclemore - Front Office Manager on Mar 11, 2024
Thank you! We strive to be the best!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay comfortable shower amazing right in the middle of everything you will need and I say try scramble”d the restaurant it’s very nice
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the Bed was very comfortable. The water pressure in the shower could have been a bit stronger
Stayed 3 nights in Dec 2023

10/10 Excellent

Phillip

Stayed 5 nights in Dec 2023

8/10 Good

Brendan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for breakfast but wasn’t notified that it applied to brunch only
Stayed 1 night in Dec 2023

8/10 Good

Adrianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Loved all the new amenities and they were pet friendly!
Stayed 1 night in Nov 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were very nice. My only concern is that they said they were not able to give me a copy of my bill at check out and I still have not received a copy of my bill from Expedia. I’ve never had that experience before I’ve always been able to get a copy of my bill at check out.
Stayed 5 nights in Nov 2023

8/10 Good

Paola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE STAFF MADE THE STAY WONDERFUL!!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Joe

Liked: Staff & service, property conditions & facilities
Lovely place.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hospitality!
Third time staying here and as always I had a great experience all around. Thank you for your fantastic hospitality!
Stayed 1 night in Nov 2023

10/10 Excellent

Travis

Stayed 3 nights in Oct 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ellison Hotel on Nov 2, 2023
Thank you so much for the ratings! Hope all is well with you and we look forward to seeing you again.

10/10 Excellent

Herb

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place but falls down a bit on a few things: 1. Cheap stuff & scratchy toilet tissue and facial tissue 2. Inexpensive sheets - low thread count and they don't feel smooth 3. Badly laid out cramped room:. In a double Queen room, there's only 6" clear on each bed side that's by the window or wall. The bed by the window has no room to get by b/c the drapes take up the space. Designers needed to find a less wide chest between the beds. We asked to be moved and the front desk said all the rooms are the same way! 4. No mirror in the room to get ready while partner is occupying the bathroom. 5. The barn door closure is kind of dangerous b/c it's heavy & auto-closes the last few inches! Easy to get pinched or fingers smashed. it's very hard to start opening even for those of us that work out 3x/week!! 6. We do not care for a sheet with a heavy comforter on top. Traditional blankets and bedspreads are easier to manage for the right amount of warmth. Pros: 1. plenty of outlets and USB ports 2. Blackout drapes 3. Keurig coffee set up 4. Cold drawer is interesting idea but not very helpful? Was told would not be suitable for milk. 5. Appreciated having the Safe for valuables 6. Free coffee service in the lobby is nice (but no decaf) 7. Appreciated having one of the bathroom lights on a dimmer. Ditto for uplights behind the headboard
Stayed 2 nights in Oct 2023
Response from Ellison Hotel on Nov 2, 2023
Thank you for your feedback, being a boutique property we strive to bring a snug and cozy feel to the experience. We duly apologize for falling short of your expectations. Please know that our team is working diligently on making improvements.

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Patti T
Excellent hotel, great location
Stayed 2 nights in Sep 2023
Response from Ellison Hotel on Nov 2, 2023
Thank you for the review, we appreciate you choosing the Ellison Hotel for your home away from home, and we look forward to seeing you again!

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Ellison go above & beyond, their compassion, kindness and understanding completely saved a horrendous situation. I had a VRBO booked & when I had arrived the house was trashed, the host had said the location was double booked & I had lugged groceries all the way from Dallas to host a dinner party which was due to arrive in one hour. The Ellison was the only solution for a place for us to stay… when I checked in with Jasmyn I was literally shaking from stress & frustration, nearly on the verge of tears about the situation and she handled my drama like an absolute PRO. She was kind and listened and helped me check into my room with ten minutes to spare before my friends arrived. When I was bringing our bags up to the room the manager Aaron stepped in to say he could offer a mini fridge to help salvage some of my groceries & I could not be more thankful for his empathy. His quick thinking to solve a problem that was something he “needed” to do but felt compelled to help a guest stuck in a tricky situation & his thoughtfulness is such a rare trait to find these days… I cannot thank both Jasmyn & Aaron enough for all they did. As for the hotel itself! The only room they had available as a standard king, it was on the smaller side but they packed it full of all the amenities to make it comfortable. I loved the modern feel of the hotel, plenty of sitting areas for me and my friends to visit. The entire property was clean, well lit, modern, and safe.
Stayed 1 night in Sep 2023
Response from Ellison Hotel on Nov 2, 2023
Thank you for your feedback! We're glad we were able to make accommodations for you and your party, and everyone enjoyed it.

10/10 Excellent

monica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast service could improve. Staff didn't seem to what to do with to go iced coffee. I had find a straw and napkins. Other than that stay was terrific!
Stayed 2 nights in Aug 2023
Response from Aaron Williams Front office manager. on Sep 13, 2023
We value your feed back , and we are thrilled to hear your stay was all in all pleasant , we hope to see you again and make your stay worth while.

10/10 Excellent

Kelly, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They helped me with a nice surprise for my husband … Aaron at the reception was exceptional!! Plus the property is amazing… food is awesome and coffee even better ♥️
Stayed 1 night in Sep 2023
Response from Aaron Williams Front office manager. on Sep 4, 2023
It was a pleasure making your stay worth while, I hope you all choose to stay with us again!!

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Aaron Williams Front office manager. on Sep 3, 2023
we are thrilled to hear of your stay with us!! please come again!!

10/10 Excellent

Mark, Martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff were very friendly Pillows and beds were fantastic
Stayed 2 nights in Aug 2023
Response from Aaron Williams Front office manager. on Sep 3, 2023
we are thrilled to hear of your stay with us!! please come again!!

10/10 Excellent

Krista

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly excellent
One of the quietest rooms I have ever had anywhere. Calm. Amazing beds. Excellent service
Stayed 1 night in Aug 2023
Response from Aaron Williams Front office manager. on Sep 3, 2023
we are thrilled to hear of your stay with us!! please come again!!

8/10 Good

Chris

Stayed 1 night in Aug 2023

8/10 Good

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
I was taken back a bit when they charged me a $15 "hotel" fee. Parking is tight, but doable. Other then that, its a really nice hotel with a very good restaurant and bar
Stayed 1 night in Aug 2023
Response from Aaron Williams Front office manager. on Aug 20, 2023
We are pleased to hear about your stay with us! we do look forward to seeing you again. Also in the future , Booking direct with Marriott as one of our Bonvoy elite members , there wont be any "Hotel Fee", or parking charge associated with our property. Please let us know if you have any other questions!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Aaron Williams Front office manager. on Aug 16, 2023
so please to hear about your experience!!

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a great place to stay. The staff are extremely friendly and eager to make sure you have a great stay. It should be noted, the room (double Queen) was small; it was fine for two people but would be really tight with any more than that. My only complaint is the towels. They are cheap quality and many of them were stained. The staff did have fresh ones sent up, but something like that should never happen. It soured an otherwise great stay.
Stayed 3 nights in Aug 2023
Response from Aaron Williams Front Office Manager on Aug 16, 2023
we are sorry to hear about the unpleasant part of your stay, please reach out to me before future stays and we can be sure to make it worth your time.Aaron WilliamsFront Office manager.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt Quite Pampered at The Ellison
Had high expectations and were more than impressed! Parking was easy and free, lobby was beautiful and welcoming, staff was friendly and proactive. Our room was lovely and clean and had all the features we love: dimmable lights, strong water pressure in the shower, 2 chairs, and an A/C that made us forget the heat. Also loved that the tv had a useful on-screen programming guide and access to streaming services.
Stayed 1 night in Jul 2023
Response from Aaron Williams Front Office Manager on Jul 31, 2023
We are pleased to hear you had such a great experience! we look forward to you staying with us again!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Aaron Williams Front office manager. on Jul 14, 2023
Thank you so much! we are pleased to know you enjoyed your stay!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Maddie on Jul 8, 2023
Thank you so much for such a wonderful review! We look forward to seeing you again soon.

10/10 Excellent

JENNIFER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was so unique, with beautiful decorations. Lobby dining was wonderful quality.
Stayed 2 nights in Jul 2023
Response from Maddie on Jul 5, 2023
Thank you so much for the wonderful compliment we look forward to seeing you stay with us again in the future! Well wishes to you from our team here at The Ellison!

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
From check-in to check-out, our stay was comfortable and relaxed. We were in town for a concert and stay in/around OKC often. The Ellison had very cute decor, laid-back and helpful staff and nice amenities. I wish I would have made it a priority to check-in with plenty of time to enjoy the rooftop pool, but that will be for another trip
Stayed 1 night in Jun 2023
Response from Maddie on Jul 5, 2023
Thank you so much for such a gracious compliment. We look forward to seeing you back on property soon to enjoy are wonderful rooftop.

10/10 Excellent

RAUL

Business traveler
Liked: Cleanliness, staff & service
good hotel, clean and quiet
Stayed 1 night in Jun 2023
Response from Aaron Williams Front office manager. on Jun 17, 2023
Thank you so much for your feedback! we are thrilled you enjoyed your stay! please come back and see us!

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Aaron Williams Front office manager. on Jun 17, 2023
Thank you so much for your feedback! we are thrilled you enjoyed your stay! please come back and see us!

6/10 Okay

Georgia Renee

Liked: Cleanliness, staff & service
The bed was very uncomfortable, need to flip mattress or invest in new ones.
Stayed 2 nights in May 2023
Response from Aaron Williams Front office manager. on Jun 17, 2023
sorry to hear of your experience , this feed back will be shared with my leadership team. We appreciate your business and we hope you would come back to see us.