Ratings based on 61 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Sep 7, 2014
Pros: The hotel staff was very friendly and welcoming.
Cons: We used Google Maps to find it. It sits back off a main road and was a little difficult to see at first, but this site also made it relaxing.
Location: Their are many restaurants - both fast food and sit down. There are also many place to go shopping, and it sits just off a major street.
This is one of the best hotels we have stayed at. The location is close to many businesses and restaurants, but also is remote enough to provide a quiet and restful place to stay.
Comment from Hotel Management
Sep 15, 2014 by Tasha, Hotel Management
We appreciate you taking the time to review the hotel. It is nice that we are set back enough off West Center Road that it blocks noise. Good point! Thank you for staying with us and we do hope to see you again.
1 out of 5
by A verified traveler

Run away

Posted Jul 11, 2014
Charged me for nights not stayed.. ridiculous.. Have filed a dispute with my Credit Card company
Comment from Hotel Management
Jul 18, 2014 by Tasha, Hotel Management
When a guest books a non-refundable rate, you may go back to Expedia and request they refund your money, but the hotels do not refund non-refundable rates. I apologize for this inconvenience.
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Great Night's Stay

Posted Jun 28, 2014 on Hotels.com
Although it was a little ways off of I-80 where we were traveling, the price was worth it and we enjoyed our stay. The staff was friendly and helpful, the pool was nice, and the breakfast was pretty good too.
Comment from Hotel Management
Sep 6, 2014 by Tasha, Hotel Management
We are 6 miles off I-80 coming in from the east. There is a shortcut from the hotel to I- 80 west as well. I am happy you enjoyed the stay. Lifetime Fitness is free of charge and they have an outdoor pool with slides! The hotel has an indoor pool as well. Thank you for reviewing us.
5 out of 5
Recommended
for Everyone
by Sue from Wisconsin

Perfect Respite!

Posted May 27, 2014
Pros: Beds were very comfortable, the room size was generous and the bathroom clean and crisp. The shower curtains were really neat and light.
Cons: I would have liked to check in earlier, we arrived just after noon and it would have been nice to get into our room at that time.
This is a great place to stay! It was a humid and hot Omaha but not in the hotel with near perfect cool comfort it was a welcome respite to our long journey ( 7+ hours). The beds were exceptionally comfortable and had an overlay mattress pad that was like nothing I have slept on in a hotel before. Wow! The staff was courteous and was expecting our arrival. The breakfast buffet selection was awesome and provided something for everyone. The coffee was really good! I will return again without hesitation!
Comment from Hotel Management
Jul 15, 2014 by Tasha, Hotel Management
What a great review fro future guest information. Thank you. Our beds were brand new in June, 2014.
4 out of 5
Recommended
by jesse from grand island

very nice

Posted May 5, 2014 on Hotels.com
Our stay was very nice. Very friendly and helpful. Very clean.
Comment from Hotel Management
Sep 6, 2014 by Tasha, Hotel Management
Thank you for the review. We hope to see you back soon. The Omaha zoo is a fantastic get away. We serve free beer and wine from 6-8 pm!
5 out of 5
Recommended
for Overnight Stay Before Destination
by barney from hawaii

Good value no problems

Posted Mar 28, 2014 on Hotels.com
Have stay here several times. It is close to our daughter's home. Clean, no odd smells, lots of hot water, AC/Heat easy to control and the window can be opened partially. Away from the road so no street noise. Lots of parking. Friendly staff. Pool, free filtered water, free breakfast, standard size room. Close to major roads, restaurants, markets, and shopping malls. Lots of families and on this trip there were several high school basketball teams. Noise was not a problem. Pet friendly. A great basic hotel with some nice amenities.
Comment from Hotel Management
Jun 7, 2014 by Tasha, Hotel Management
Barney - Thank you so much for the awesome and informational review! We are happy to be your first choice hotel when visiting your daughter and close to everything you need! Next time you are here be sure to stop by our evening reception from 6-8pm with free beer, wine, soda, and snacks!
5 out of 5
by Creighton Visit

Nice hotel with a nice staff.

Posted Mar 26, 2014
Wonderful facility for the price. Clean and as promised. The staff was very friendly and nice. The breakfast was good and the happy hour with free wine, beer and appetizers rocked!!!!
Comment from Hotel Management
Oct 4, 2014 by Tasha, Hotel Management
So happy to hear you had a great stay with us! We will have new breakfast items on our menu this Spring as well. Some of the new items will include oatmeal, turkey sausage, and greek yogurt! We hope our Holiday Inn Express Omaha West hotel is your first choice next time you visit Omaha!
4 out of 5
Recommended
for Business Travelers
by sharp from omaha, Ne

Posted Mar 17, 2014 on Hotels.com
everything was great however the elevator broke right when I was getting on and it wasn't working rest of evening.... guy at front desk was great though
Comment from Hotel Management
May 31, 2014 by Tasha, Hotel Management
Thank you for the 4 star review! We are happy to hear you had a pleasant stay in Omaha (minus the elevator)! We have since corrected the elevator issues and promise to have a functioning elevator on your next visit! Be sure to stop by for free beer, wine, soda, and snacks from 6-8 during your next stay as well.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Todd from Nebraska

Pet friendly

Posted Mar 13, 2014 on Hotels.com
If traveling with pets great place to stay!!!!!!!!!!
Comment from Hotel Management
May 31, 2014 by Tasha, Hotel Management
Todd - We love our pets at the Holiday Inn Express Omaha West! Make sure next time you and your furry friend stop by for a treat at the front desk :) Hope to see you again soon.
5 out of 5
Recommended
by A verified traveler from West Center Road, Omaha,NE

Posted Feb 18, 2014 on Hotels.com
Relaxing and accommodating!
Comment from Hotel Management
Sep 6, 2014 by Tasha, Hotel Management
Relaxing is definitely the goal! I hope you were able to enjoy the free reception from 6-8 pm.