We're really sorry that during your stay, we couldn't meet the level of service we always strive for. At the heart of the Zostel spirit is to ensure that travellers are truly enjoying their time with us. Everyday, we are trying our best to improve the travel experience, and we hope that the next time you stay with us, we'll be able to live up to your expectations. Thank you for sending in the review, it means a lot. Much love, team Zostel \z/