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Reviews of Benton Inn

2 out of 5
Benton Inn
806 Main St., Benton, KY

Reviews

6.8
Rating 10 - Excellent. 31 out of 123 reviews" "
Rating 8 - Good. 35 out of 123 reviews" "
Rating 6 - Okay. 23 out of 123 reviews" "
Rating 4 - Poor. 11 out of 123 reviews" "
Rating 2 - Terrible. 23 out of 123 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is great. I stayed here a couple of years ago when I had a house fire they were so awesome and understanding i had my 2 dogs then. I couldn't ask for better care ❤️ love these people as if they were my family.
Stayed 3 nights in Apr 2024

6/10 Okay

Philip

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is VERY old, with a vaguely Bates Motel vibe on the outside. Our room had a fridge and a TV, both worked fine (no coffee pot or hair dryer). Although most things were old (as well as the decor), they were clean and everything worked - plenty of nice hot water with good pressure. It was a quick one-night stop on the way to view the eclipse that I booked at the last minute, so I couldn't too choosy. Nick, the Property Manager, was very friendly and competent and seemed to run the place well.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jerry K

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This property has improvements every year! The owner and his family are super friendly and I enjoy spending money with these people I consider a friend every year!
Stayed 5 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Always friendly and cl
Stayed 2 nights in Mar 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service and very affordable
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, amenities
They were really nice and the rooms were clean
Stayed 1 night in Aug 2023

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was pretty clean, minus all the dead bugs around the window and floor. But my bathroom was nothing like what was advertised. The shower was a literal hole in the wall with a lowered floor to prevent water 'leakage'. Online pictures showed full tub bath. But the bed was comfortable and the staff was super friendly. The electric outlets were all very loose and my cords kept falling out.
Stayed 2 nights in Jun 2023

2/10 Terrible

John

Traveled with partner, Traveled with pets
Disliked: Staff & service, property conditions & facilities
Asked for a 1st floor room. 3 cars in the lot but no rooms available. Made 70&80 year old guests climb 2 flights of stairs with luggage. Web site said "pet friendly" No mention of charge of $15.95 until check in. Don't stay here unless you want to pay extra for your pets. Questioned the charge and the answer was "we don't put that on the website".
Stayed 1 night in Jun 2023

8/10 Good

William Gray

Liked: Cleanliness
Stayed 1 night in Jun 2023

2/10 Terrible

Michael

Stayed 3 nights in May 2023

8/10 Good

James

Stayed 1 night in May 2023

6/10 Okay

Marsha

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The people are trying hard. No amenities..communication is a problem. The room is clean.
Stayed 1 night in Apr 2023

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service
About what you would expect for a very budget friendly motel. Room was clean, but looked a bit rough (patched holes, flat pillows, etc.). We used this as a sleeping area while visiting family and that is why it worked for us!
Stayed 1 night in Apr 2023

10/10 Excellent

Jerry K

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new owners have really made great improvements. Very comfortable mattress.

8/10 Good

Bradley

Stayed 2 nights in Mar 2023

10/10 Excellent

Daundra

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love always coming here there great place great people and great rooms
Stayed 2 nights in Mar 2023

10/10 Excellent

Ruth

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good price
Stayed 1 night in Feb 2023

2/10 Terrible

Jenna

Disliked: Cleanliness, amenities, property conditions & facilities
They have bed bugs and sewage issues, sewage came up in the drains and into the carpet all he said was someone will come to fix it tomorrow. It smelled terrible. Was not clean, could not use plug ins because it would pop the breaker the breaker box was in another room. So the person staying in the room has to go to another's customers room wake them up to fix it. Hours with out power.
Stayed 1 night in Feb 2023

10/10 Excellent

Andrew

8/10 Good

Richard

Stayed 1 night in Nov 2022

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was amazing. Quiet, clean and the bed was super comfortable. Staff is very friendly and accommodating.
Stayed 9 nights in Nov 2022

10/10 Excellent

Brecken

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The few times my boyfriend and I have stayed they’ve been more than welcoming and very responsive!! The rooms are actually rlly proper clean wise! The new management couple are so cute & nice, they rlly just try to accommodate. You can tell they’re leveling it up!
Stayed 1 night in Oct 2022

8/10 Good

Cindy

Liked: Cleanliness, staff & service, room comfort
Was a quick overnight trip. Very affordable. The man in the office was very friendly. Room was clean and comfortable; could use a bit of paint on the woodwork trim. Only complaint was the very strong scented plug-in air freshener. Unplugged it and placed it in a ziplock bag for the night.
Stayed 1 night in Sep 2022

10/10 Excellent

Greg

Stayed 2 nights in Sep 2022

8/10 Good

Stephanie

Stayed 2 nights in Sep 2022

6/10 Okay

LC

Not enough lighting in bathroom
Stayed 1 night in Sep 2022

10/10 Excellent

Margaret

Stayed 2 nights in Aug 2022

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding customer service
This hotel did the job for an affordable stop to sleep on a family road trip. Clean enough and comfortable enough, and we'd definitely stay again for a quick stopover. Where this place really stuck out was their customer service! My son left his earbuds in the room, and we didn't remember till 90 minutes after we left. We could not turn around, so I called the desk; they found the earbuds, and put them in the mail almost immediately! They acted like this was no big deal, and told us don't worry about paying them back, although I did send them money to pay for the shipping. I am so impressed with their efforts and highly recommend this place!
Stayed 1 night in Jul 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a simple, inexpensive place with helpful staff.
Stayed 1 night in Jul 2022

10/10 Excellent

Nikkole

Stayed 1 night in Jul 2022

8/10 Good

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I made the reservation I forgot to request a downstairs room. When I got to the Inn I asked the gentleman if he had a downstairs room he replied to me that he had 1 but it was smaller and has a full bed. He offered me to look at it, I said thank you for the offer it would be alright for us. When we went to the room, it was a little warm but after turning the AC on it was fine. There was no roaches or bedbugs. The room was clean. The bathroom was clean. Only thing I would recommend is that the owners maybe put a small coffee makers in the rooms. There's a microwave and small refrigerator in the rooms. The refrigerator was cold. We don't know about the microwave because we didn't use it. We will stay here again. Thank you for having us.
Stayed 1 night in Apr 2022
Response from arother on May 3, 2022
Thanks to give your opinion.

10/10 Excellent

Jeffrey

Stayed 1 night in Apr 2022
Response from arother on Apr 30, 2022
THANKS FOR GIVE A TIME

6/10 Okay

Audrey

Disliked: Amenities
I didn't like that I couldn't get any fresh towels the next day, and there was no ice machine. The fridge in the room wasn't cold either.
Stayed 2 nights in Mar 2022
Response from arother on Mar 27, 2022
so sorry for Not getting service,realy its miss understanding. but after covid we not enter in guest room until guest not set sign on door. as well we don't have ice machine on premises. thanks we can do to take care as possible to help as great cust.. thanks

2/10 Terrible

Amanda

Stayed 1 night in Mar 2022
Response from Arother on Mar 10, 2022
Thanks but if you share your real opinions reson why not happy. As well you spend 2 night here.you not asking us any questions to us . so sorry to not make you feel as your aspctation.

4/10 Poor

Sherrie

Stayed 1 night in Dec 2021
Response from arother on Dec 22, 2021
how do you no about us if not stay at hotel please dont spreed wrong info. thanks

6/10 Okay

Bob

Traveled with family
Liked: Cleanliness
Dissatified
I thought it was wrong to charge for an extra person because they made a mistake on the internet and only had one person booked. I put down 2 and the room was no different for one or two. We slept in the same bed. There was no amennities as even a coffee pot or coffee. Very dissappointed. We were told there was a Sonic down the street. Won't return.
Stayed 1 night in Dec 2021
Response from Arother on Dec 6, 2021
Thanks for taking time to give a feedback I no you have filled pain to pay 2nd people. But sir we clearly mention online are priced based on occupancy. As well we not discre any where like coffee. And all we just serve only b&b As well room amenities mentions in room photo online with photo too But we really consider your suggestion for developing.so great full.

8/10 Good

Kevin

Stayed 1 night in Nov 2021
Response from arother on Nov 24, 2021
thanks to join us

2/10 Terrible

KIMBERLY

Stayed 1 night in Oct 2021

10/10 Excellent

Kevin

Stayed 1 night in Sep 2021
Response from Arother on Oct 4, 2021
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Aug 2021
Response from arother on Sep 25, 2021
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the stay
It was humid when we walked in the hotel, the fridge was not only unplugged but it was moldy inside. It took 2 hours to cool off. I was fined $75 for getting a little stain on the sheets by accident. So in total i had to pay $155 for a hotel that was worth at least $60, thats just me being nice.
Stayed 1 night in Aug 2021
Response from arother on Sep 23, 2021
We thank you for your time spent taking this survey. Your response has been very important for us. but think about you made damage is expensive for any hotelier as well new fridge newer take time 2h but if 1 things bed all of sedan ever thing bed you left Massee room that $60 worth cost me that.... but thanks for every thing. We stay behind word welcome back we nicely take and care you

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
RATS ROAXHES AND BED BUGS also GUY TRIED TO CHARGE US EXTRA MONEY LIKE A RESORT FEE LOL!!! Nice Try I KINDA ARGUED AND HE SAID FORGET ABOUT IT UHHH WONDER HOW MANY PPL WERE SCAMMED SOON AS I SEEN HOW NASTY INSTANTLY LEFT!!!!! GLAD WE DIDNT UNPACK LITERALLY KILLED A BED BUG ALMOST THREW UP SPENT THE DAY WITH ALL OUR CLOTHES IN A DRYER AT THE LAUNDROMAT JUST INCASE ALSO DEAD ROACHES IN BATHROOM AND ONE SCATTERED OUT THE DRAWER NEXT TO THE BED DESPUTED MY MONEY SHOWED PROOF AND WAS REFUNDED BY TRAVELOCITY
Stayed 4 nights in May 2019
Response from arother on Sep 25, 2021
Thank you very much for your candid review of your recent stay at our hotel Benton inn. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about Guest aspects of the room. that need updating points. It is a pleasure to share about we will be implementing many of these upgrades to the property time to time. And much more! In taking great care of BENTON INN hotel, I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [email] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved Benton inn hotel !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opry stay
Was a good stay non smoking room had been smoked in clothes smelled like smoke
Stayed 1 night in Jul 2021
Response from arother on Sep 25, 2021
Dear Guest, We are sorry for we know you not enjoyed your recent stay with us at Benton Inn. Benton, Kentucky- 42025 you guys really important for us and we care about over clientele and we take your opponent for important. I greatly appreciate your comments about Guest aspects of the room. that we take as need updating points. It is a pleasure to share about we will be implementing many of these point level upgrades to the property time to time. And much more! I hope that I can convince you to change your mind about another visit to our property.please gives other travelers , friend and family better Recommend about us. Thank you again for choosing Benton Inn, and we will defiantly welcome to you and your friends again care. thanks for your great Time.

8/10 Good

Michelle

Stayed 1 night in Jul 2021
Response from arother on Jul 24, 2021
Thanks for to join us

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from arother on Jul 24, 2021
Thanks for to join us

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty looking and not safe to stay. Left immediately.
Stayed 2 nights in May 2021
Response from Guest on May 31, 2021
Sir when you come for check inn at that time 20 rooms occupied with different states and towns if they not fill unsafe.as well if you tell us or cancel your reservations at that time when you rich hotel parking 😀 and you fill dirty looking or unsafe. DON'T Use dumb mind and just type anything Review mens about not treat you well or room and amenities bed or broken That you point 👉 to other guests and management. Buy the way thanks for your unsafe time. No need unsafe an uneducated client

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
OK. Bed and shower for road trip.
Stayed 1 night in May 2021
Response from Arother on Jun 1, 2021
Welcome back if truly comfortable your stay spread word about us

8/10 Good

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
It is a good cheap place to stay. It looks run down and not appealing to the eye, however we had a very good night's sleep on a very comfortable bed. We read a review of bedbugs but we did a thorough check of the mattress and room and saw no indications of any. Be aware that if you have a pet with you there is a $15.99 plus tax fee per pet. We were not aware of this fee until we checked in so it ended up costing more than expected but again, we had a very good night's sleep on a very comfortable bed so it was definitely worth it to us. We have stayed at some really nice hotels that did not have mattresses that gave us a good nights sleep before so i won't knock this place because that alone made up for the outward appearance.
Stayed 1 night in May 2021
Response from Arother on May 31, 2021
Thanks we truly enjoyed your business