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Reviews of Hotel y Restaurante Casa Texel

3.5 out of 5
Hotel y Restaurante Casa Texel
Segunda Avenida 5-52, Zona 2, Calle Rancho Grande, Panajachel, Sololá

Reviews

6.8
Rating 10 - Excellent. 8 out of 25 reviews" "
Rating 8 - Good. 5 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 5 out of 25 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Lizbeth

Traveled with family
Disliked: Staff & service, amenities
Limited breakfast options, they charge for the minimal items and horrible customer service.
Stayed 2 nights in Mar 2024

2/10 Terrible

Michael

Stayed 1 night in Apr 2023

10/10 Excellent

Edmundo

Stayed 2 nights in Aug 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I am immensely enjoying the spaciousness of my quarters
Stayed 1 night in Mar 2022

2/10 Terrible

Jose Q.

Liked: Cleanliness
Horrible stay
No hot water in the room. VR BO never informed the hotel of our stay. The hotel claimed they had nothing to do with VR BO. Luckily they were nice enough to accept the reservation I had paid for. Do not reserve or you could end up with no room.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about it The food was delicious, the staff friendly. I will definitely go back. Thank you
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
We came back from dancing at midnight. Gates were closed and there was nobody to let us in. Had to climb tall spiky fence and ripped a pair of $200 jeans. Got to the room- no water at all until about 2 am. Couldn’t shower after all day of activities and dancing. Bathroom very dirty. No water again ok the morning of departure for the airport. No shower again. Rental car splashed with paint since they were painting, but thanks to a kind manager it was cleaned up. Don’t recommend this place
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Hotel Texel is Overpriced
Very few amenities at this hotel. Not enough value for the price. It is $25 per night too much.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights. Office staff unfriendly and unaccomodating. Room warm and stuffy, No overhead fans. Second night no electricity, Hotel had no generator so not even a light to find our way. Electric was still out the next day when time to check out. Would not rebook. Restaurant had good breakfast and waitstaff.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great customer service. Hotel needs impovement!
Need deep cleaning, the room we got smelled really bad.
Stayed 1 night in Jun 2018

4/10 Poor

Tony, Bay Area CA USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overrated hotel near the lakeshore
While the proximity to the lakeshore, shopping and restaurants and shopping is good, Casa Texel Panajachel is marketed as a much better hotel than it really is. This is a two star hotel plain and simple and overpriced for what you get. Overall, I was very dissatisfied.
Stayed 1 night in Feb 2018

4/10 Poor

Mark, FT. LAUDERDALE

Disliked: Cleanliness, property conditions & facilities, room comfort
Wont stay here again
This was the only hotel available for the night we requested and it was the most expensive of the three we stayed at but the worst hotel. Very uncomfortable bed, toilet didn't flush, had to shower in standing water, front door was cheap like an interior closet door, The whole place was pretty bad.

8/10 Good

Lilliam, Panajachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panajachel , Guatemala
Great room (without a/c), great service. A little noisy at night since is located in a centric place.

8/10 Good

KAZUHISA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
このホテルは湖に近く、とても静かで非常に良い所です。ただし、部屋には中庭を見る窓が一つしか無く、薄暗く、風が入らないのは残念でした.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre spacieuse
Belle chambre, 2 lits queen et un lit simple très confortables, près de tout. Restaurant et café juste en bas de l'hôtel.