Outdoor pool, sun loungers

Reviews of Hotel Riu Plaza Panama

5 out of 5
Hotel Riu Plaza Panama
Calle 50, Urb. Marbella, Panama City, Panama

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1639 out of 2445 reviews" "
Rating 8 - Good. 534 out of 2445 reviews" "
Rating 6 - Okay. 138 out of 2445 reviews" "
Rating 4 - Poor. 56 out of 2445 reviews" "
Rating 2 - Terrible. 78 out of 2445 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

E. Mathias

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in May 2024

4/10 Poor

Juanita

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very nice staff but room ugly and dirty
Stayed 1 night in May 2024

10/10 Excellent

brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very pleasant helpful staff
Stayed 2 nights in May 2024

10/10 Excellent

Roxene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this property. I went there for my birthday for five days and every day seems like it’s my first day there me my girlfriend we have a blast and all the workers there were so welcome in and everything especially James, Ricardo and Samantha they’re my favorite.
Stayed 5 nights in May 2024

10/10 Excellent

Ben

Traveled with family
Liked: Amenities
I absolutely love this place. We’ve stayed here twice and each time they went above and beyond for us. It was my sons birthday and they put a cake and fruit plate in our room for him! For free! The breakfast feels like your at a fancy buffet in Las Vegas. Overall, it’s a great place to hang out. The pool is wonderful and the staff is really attentive. Centrally located and an easy Uber anywhere. Nicest staff I have experienced.
Stayed 2 nights in May 2024

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Judith Wilson From

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Terry, Douglasville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Rashma

Liked: Cleanliness
Very nice hotel and people

8/10 Good

Renee, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean. There are three restaurants in it. The food was excellent. I had to call the housekeeping staff several times to get a laundry bag. I had to call Reception to get the hand soap and shower gel replaced when both obviously needed a refill.
Stayed 10 nights in May 2024

10/10 Excellent

SONIA

Liked: Property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Barrington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 4 nights in May 2024

10/10 Excellent

Maria, BAYAMON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, willing to help always….breakfast was really good… lots to do

10/10 Excellent

Maria, BAYAMON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good was fantastic in all there restaurants

10/10 Excellent

Maria, BAYAMON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience and their service, breakfast super delicious… they had everything you can think … it was available
Stayed 9 nights in May 2024

10/10 Excellent

Latoya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 7 nights in May 2024

8/10 Good

Ifrendely

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Breakfast was amazing. Rooms could use a little upgrade but still very nice. Staff super friendly. Would definitely stay here again.
Stayed 5 nights in May 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel and great location … everybody was so kind too
Stayed 2 nights in May 2024

10/10 Excellent

Jean Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Frontdesk Carolina S and restaurant Didier, Juan personnel excellent hosts - breakfast was phenomenal
Stayed 3 nights in May 2024

10/10 Excellent

OMAR, WOODHAVEN

Liked: Amenities
, beautiful hotel
Stayed 3 nights in May 2024

6/10 Okay

Anthony

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
One of the staff members gave me problems with having a guest even though I booked the room for 2 people. Other than that I would have given it 5 stars. After that experience I would not stay here again. The little food spot below is legit though. Amazing desserts and reasonable prices. To bad the staff or hotel policy is to gouge you for more money.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on May 16, 2024
Dear Anthony,Thank you for your review. We really appreciate that you took the time to evaluate your stay. Since we make every effort to meet our guests’ expectations and to provide a wonderful experience, we are disappointed to read that you may have experienced some challenges with us. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Keyonda

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the property
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on May 23, 2024
Dear Keyonda,We look forward to your next visit. We are delighted to hear how you felt during your stay, it was a real pleasure to give you a truly luxurious experience.Thank you very much for sharing your feedback with other guests.Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Greta

Traveled with partner
Liked: Amenities, property conditions & facilities
The hotel was excellent in many ways but it lacked entertainment on most evenings and there were very few shopping facilities. The pool is small. The staff are friendly and very helpful.
Stayed 5 nights in May 2024
Response from Online Reputation Manager on May 22, 2024
Dear Greta,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Alicia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and enjoyed our stay
Stayed 2 nights in May 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was soooo smooth. No anoying holds placed on my credit car. The included breakfast was absolutely amazing, and a very good deal for the price. Rooms and hotel ares were super clean. Very nice bar and dining options in the lobby. I'm already planning my return stay at the Riu Plaza. Absolutely amazing stress free experience!
Stayed 4 nights in May 2024

8/10 Good

michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Well kept hotel. Awesome breakfast buffet. Friendly, helpful staff. Cons: Room keys easily demagnetize, so stop working in doors/elevators. Have to replace at least once a day. Property aware of this problem. Room was short towels daily so would have to call housekeeping daily to get towels completely replaced.
Stayed 2 nights in May 2024
Response from Online Reputation Manager on May 20, 2024
Dear michelle,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We assure you that we have carefully recorded your comments and will pass them on to the appropriate departments for handling. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Mishka, Junction

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my second time staying at Riu Plaza and I would go again. I love the cleanliness and ambiance. 10/10 recommended.
Stayed 5 nights in May 2024

8/10 Good

JIMMY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I was not happy with was the parking not being free for people that are staying at a 5 star hotel
Stayed 5 nights in May 2024
Response from Hotel Riu Plaza Panamá on May 17, 2024
Dear Jimmy,We definitely have the best guests. Thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. We hope to see you again! Kindest Greetings, Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Jacyntha, Belton

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 3 nights in May 2024
Response from Online Reputation Manager on May 16, 2024
Dear Samantha,It is great to know that you enjoyed your stay with us.We hope we see you soon again!All the best, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for food and market
Stayed 1 night in May 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on May 13, 2024
Dear Carl,It was a pleasure to host you.We would love to see you again soon.Thank you very much!And we wish you a lovely day.Loving Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Marisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable. No complaints at all.
Stayed 3 nights in May 2024
Response from Hotel Riu Plaza Panamá on May 13, 2024
Dear Marisa,Thank you very much for your compliment, our reward is your kind review with the confirmation of a job well done.It was a pleasure to host you.We would love to see you again soon.Thank you very much!And we wish you a lovely day, Marisa.Loving Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that you had to use your room key to access your floor in the elevator. Loved the location, room, complimentary breakfast which offered a variety of options. I would like to recommend a wider selection of wines at the bar
Stayed 3 nights in May 2024
Response from Online Reputation Manager on May 15, 2024
Dear Carolyn,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Tushar

Business traveler
Excellent staff good breakfast variety . Overall good experience
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Panamá on May 15, 2024
Dear Tushar,We count ourselves lucky for our lovely guests. Thank you very much for staying with us. We are very happy to read you had a nice time.We cannot thank you enough for your positive ratings.Looking forward to welcoming you again soon!Kindest wishes,Hotel Riu Plaza PanamáOnline Reputation Manager

6/10 Okay

Evelyn

Liked: Cleanliness, property conditions & facilities
I liked the rooms
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on May 8, 2024
Dear Evelyn,Many thanks for sharing your feedback with us.We are glad to find you enjoyed your rooms comfort and we are looking forward to having the opportunity to welcome you again in the future.We remain sincerely,Hotel Riu Plaza PanamaOnline Reputation Manager

6/10 Okay

Nicolle

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Me gusta mucho el hotel por lo que me quedo seguido ahi (cada vez que voy a Panama), pero esta vez me dieron una habitacion que dejaba mucho que desear. El inodoro roto, la tina rota, sabanas manchadas, alfombra manchada, el liquido de las baterias del control remoto se estaba saliendo, en fin no son cosas que uno espera encontrar en un hotel 5 estrellas. Le doy 3 estrellas a la calificación porque el desayuno siempre es muy rico
Stayed 3 nights in May 2024
Response from Online Reputation Manager on May 6, 2024
Apreciada Nicolle,Gracias por su comentario,Nos alegra saber que disfrutó de nuestra amplia y variada oferta gastronómica presentada en nuestro desayuno.Por otro lado, nos hubiera gustado mucho asistirle y ofrecerle alguna alternativa de haber conocido su disgusto.Esperamos que pronto vuelva a visitarnos en alguna de nuestras instalaciones y poder así, ofrecerle una experiencia 100% satisfactoria.Cordialmente, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

CHERISE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! The breakfast was amazing. Its not your typical breakfast, there’s so manyyy options and different themes each day so its never boring. Also had a good experience with having dinner at tastes restaurant- good prices for a fine dining experience. Definitely recommend staying here. Felt very safe.
Stayed 9 nights in Apr 2024
Response from Hotel Riu Plaza Panamá on May 9, 2024
Dear Cherise,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience, we would love to welcome you again soon, Cherise!Thank you very much!Love you back,Hotel Riu Plaza PanamáOnline Reputation Manager

8/10 Good

Nikita

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful and I felt very safe…. The breakfast was outstanding every morning.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on May 8, 2024
Dear Emma,It is very gratifying to read you enjoyed your holiday.We will share your impression.It would be nice to be able to welcome you again soon.Wishing you a brilliant day, Emma!Kindest Greetings,Hotel Riu Plaza PanamáOnline Reputation Manager

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Natacha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on May 8, 2024
Dear Natacha,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. And it is brilliant to learn you enjoyed your stay.Wishing you a brilliant day, Natacha!Loving Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

6/10 Okay

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had two problems very quickly upon my stay (1) my keys or card keys would not work the elevators. I then had to stand in line for another 20 minutes to get new keys that only worked some of the time. (2) Air conditioning in my room was either ON or OFF. Temperature control was not working.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on May 6, 2024
Dear Peter,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Plaza PanamaOnline Reputation Manager

4/10 Poor

Lynn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, fixtures broken, poor quality food
Stayed 1 night in Apr 2024

10/10 Excellent

Fanny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel. Everyone is so nice 🙏 great experience
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on May 9, 2024
Dear Fanny,Thank you for your review! We are very happy to know that you loved your stay and we look forward to welcoming you again soon.Kind regards, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very friendly and helpful. Breakfast is best in the business.
Stayed 5 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on May 8, 2024
Dear Mark,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much for choosing us, Mark!We are very pleased to learn you liked it and we would like you to visit us again soon.Loving Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Rickita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Room was huge, breakfast buffet was amazing! Pool and pool area was very nice with great service.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Panamá on May 9, 2024
Dear Rickita,Thank you very much for choosing us and for your wonderful review.We love working for our lovely guests, our staff will feel so rewarded when they read about satisfied customers.We truly look forward to hosting you again!Kindest wishes,Hotel Riu Plaza PanamáOnline Reputation Manager

8/10 Good

Roro

Traveled with group
Liked: Cleanliness, staff & service, amenities
Bathroom needs some remodel
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on May 9, 2024
Dear Roro,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.Please be assured that we have recorded your comments and will take them up with the appropriate departments.We wish you all the best,Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

2/10 Terrible

Afesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was amazing !
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on May 8, 2024
Dear Lillian,It is very gratifying to read you enjoyed your holiday.We will share your impression.It would be nice to be able to welcome you again soon.Wishing you a brilliant day, Lilian!Kindest Greetings!Hotel Riu Plaza PanamáOnline Reputation Manager