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Reviews of Campanile Paris Est - Porte de Bagnolet

3 out of 5
Campanile Paris Est - Porte de Bagnolet
28 Avenue du Général de Gaulle BP 311, Bagnolet, Seine-Saint-Denis

Reviews

7.4

Good

Rating 10 - Excellent. 242 out of 1002 reviews" "
Rating 8 - Good. 402 out of 1002 reviews" "
Rating 6 - Okay. 191 out of 1002 reviews" "
Rating 4 - Poor. 101 out of 1002 reviews" "
Rating 2 - Terrible. 66 out of 1002 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

MICHAEL

Stayed 1 night in Apr 2024
Response from MAGALI on Apr 23, 2024
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

4/10 Poor

Murilo

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
very bad room, weird stains on the carpet floor. Shower has no curtain so bathrrom floods easy, and there is a sign in the bathroom asking guests to not flood the bathroom. Only good thing is that the hotel is located steps away from a metro station.
Stayed 3 nights in Apr 2024
Response from NIKOS on Apr 17, 2024
Good morning,Thank you for taking the time to leave a review about your experience at our hotel. We do our best to satisfy customers. We are therefore sorry that this was not the case for you.

2/10 Terrible

Gregory

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from MAGALI on Apr 30, 2024
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Monsieur, nos salutations distinguées.

6/10 Okay

Akilan

Somke smell throughout property
Stayed 4 nights in Apr 2024
Response from MAGALI on Apr 23, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Ian

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from NIKOS on Apr 17, 2024
Toute l'équipe vous remercie pour votre commentaire. Nous sommes heureux de voir que vous êtes satisfait de notre établissement. Nous avons hâte de vous revoir !

6/10 Okay

Marie-Christine

Traveled with partner
Disliked: Amenities
The carpet in the room was dirty, the first night we didn't had any hot water and the kettle wasn't working at all. The good thing was the location of the hotel very convenient to take the metro and reach Paris in no time. The shopping center was also very convenient.
Stayed 5 nights in Mar 2024
Response from MAGALI on Apr 8, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Dexter

Liked: Cleanliness, staff & service
Good location. Hotel is in front of the bus stop and train station.
Stayed 3 nights in Mar 2024
Response from MAGALI on Apr 4, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from MAGALI on Mar 28, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Navjot

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The carpet was unclean. The bathtub had some issues. There was noise at night so couldn’t sleep well. However, the hotel staff was friendly and welcoming.
Response from MAGALI on Mar 26, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in Mar 2024
Response from MAGALI on Mar 18, 2024
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

6/10 Okay

Nikita

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from MAGALI on Mar 6, 2024
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily reachable by bus to/from CDG, steps away from Metro station. Competitively priced.
Stayed 4 nights in Feb 2024
Response from MAGALI on Mar 6, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Rubén

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from MAGALI on Mar 6, 2024
Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 Excellent

Ji Rong

Liked: Cleanliness, staff & service, property conditions & facilities
The area is convinent for taking trams and shopping. the breakfast hotel offered is very good.
Stayed 3 nights in Feb 2024
Response from MAGALI on Mar 6, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Luke

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The property is conveniently located at a train station, which was great as we were carrying a fair bit of luggage. However, I was disappointed at being charged more tourist tax than we’d expected. As for the room, it was bland and basic. The bed wasn’t overly comfortable, nor were the pillows. The toilet clogged easily and the shower screen was unsatisfactory, causing the bathroom to flood after each use. The staff however were helpful in the event that we needed anything during our stay.
Stayed 6 nights in Jan 2024
Response from MAGALI on Mar 6, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Joseph

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the great service. The staff from the upper management to the housekeeper were all serviable. Good price and very clean. Highly recommend this place
Stayed 3 nights in Jan 2024
Response from MAGALI on Feb 6, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and close to the train station very convenient
Stayed 6 nights in Dec 2023
Response from MAGALI on Feb 6, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Geneva

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from MAGALI on Feb 6, 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

2/10 Terrible

Melika

Traveled with family
Hotel doesn’t have a road to get to
The hotel is situated through a car parking , we drove 1 hour trying to get to it, we could see it but there was no road only a bridge next to it, we had to enter a parking lot which we did but where we had to press a button on an entry phone saying campanile hotel , the entry phone was broken so we couldn’t speak to anybody to help us , we had a very hard time and at the end we had to go and give up our booking and book elsewhere , I appreciate it was a non refundable booking but surely as we struggled trying to get to the hotel we should be able to get a refund or a free night elsewhere, it was no fault of mine but the hotel. I am furious , it never happened before and I had to pay another night in another hotel. NOT FAIR
Stayed 1 night in Jan 2024
Response from MAGALI on Feb 6, 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 Poor

Nandani

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from MAGALI on Jan 22, 2024
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Lorenz adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MAGALI on Jan 22, 2024
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Metro station. Shops nearby. Clean rooms.
Stayed 1 night in Nov 2023
Response from MAGALI on Jan 16, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
I wouldn’t suggest anyone to stay there.
They took €30 from me just because of an adapter while giving me no receipt of the payment. They said, “Give us the adapter back when u leave the Hotel, and we will give your €30 back.” During the check out time, when I asked them about the money, they replied “show us the receipt”. They talked about their hotel policy and blah blah that really made me annoyed as I was about to miss my flight to London. The Manager took my number and email address ensuring that he will let me know what he can do for me. And unfortunately, he did nothing for me despite taking my contact details. Besides, they had no room service, which is not good at all with the price they usually take.
Stayed 3 nights in Dec 2023
Response from MAGALI on Jan 16, 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 Poor

Rafid ur

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place is dirty and noisy. The rooms don’t look like the images provided in the platform. But the staff were good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jamil, Jounieh

Stayed 1 night in Dec 2023

6/10 Okay

estela

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
sounded like they were doing construction in the mornings, you can hear everything
Stayed 2 nights in Dec 2023

6/10 Okay

Manuel

Traveled with family
Liked: Cleanliness, staff & service
The hotel is just outside a metro station, but in a not so nice part of town. It is right next to a shopping center with a supermarket, pharmacy and several dinning options, including a McDonalds. It was very convenient as base for our Paris travels, but did not like the area outside. Would probably choose a different location in the future.
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Usual phenomenon
I don't understand it, but Everytime and takes two events together... There are empty rooms, but will put everyone together. I don't understand it, have 50 empty rooms, but will put next person right next to me. For housekeeping? You mean the ones that go up and down the halls anyway? Never mind the customers. Next part is that people are rude and unaware, as they talk (can hear through walls) and slam doors, always ruin the doors and slam them. Management seems to like that. Never again.
Stayed 5 nights in Dec 2023

8/10 Good

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
If you need a clean place to stay, then this hotel may work. The price was reasonable. The location is fantastic. Very close to the Metro station, the supermarket, the restaurants, and the mall. The room was on the small side but it was clean and has everything we needed. The staff was nice, friendly, and very helpful. We showed up at 12 pm and they were able to give us a room.
Stayed 2 nights in Dec 2023

6/10 Okay

Brenda

Stayed 4 nights in Dec 2023

8/10 Good

Jessica

Traveled with family
Liked: Staff & service
Response from MAGALI on Feb 6, 2024
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

10/10 Excellent

Miguel

Traveled with partner
What I like The staff is helpful and place near easy transportation.What didn’t like is carpentry room it really needs to be replaced.Other than that we’re good.
Stayed 4 nights in Nov 2023

8/10 Good

Naomi

Stayed 5 nights in Nov 2023

4/10 Poor

Sandra

Stayed 3 nights in Nov 2023

6/10 Okay

Jagjiwanjot

Traveled with family
Disliked: Amenities, property conditions & facilities
We paid about 45euros/night for this price this was a fair deal for this price. Right in front of Galleini train station, so it was worth it. Property itself has bad and dirty carpet. Staff were great with check-in. The area around the hotel is not the nicest, this is why I mention the price I paid. For that price I think it was a great stay. You should not expect a wonderful stay for that price point, for our budget it met our expectations.
Stayed 3 nights in Nov 2023

6/10 Okay

Francisco

Liked: Staff & service
Disliked: Cleanliness
Not
Stayed 5 nights in Oct 2023
Response from MAGALI on Nov 17, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

4/10 Poor

Alain, Yokohama

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Très compliqué d’accès en voiture…
Stayed 1 night in Oct 2023
Response from MAGALI on Nov 17, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Tyler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Rock hard beds And no AC
Stayed 3 nights in Oct 2023
Response from MAGALI on Nov 17, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Ousama

Stayed 6 nights in Oct 2023
Response from MAGALI on Oct 16, 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

4/10 Poor

Ana Marie

Traveled with family
Disliked: Staff & service, room comfort
Good location but uncomfortable and poor service
The hotel had good location near train station however. The rooms were dark you can’t open the window for ventilation . There was not even one English speaking channel all in French . The food in the coffee shop for breakfast very ordinary and expensive for the range / variety . The beds were very hard . There was no direct driveway for the pick up services can park we had to walk across the train station to get in the van . Overall staff was not very helpful at all .
Stayed 3 nights in Oct 2023
Response from MAGALI on Oct 10, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from MAGALI on Oct 11, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Wilfred, Papeete

Stayed 1 night in Oct 2023
Response from MAGALI on Nov 17, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

2/10 Terrible

Bless

Business traveler
Disliked: Amenities
Get what you pay for. Arrived it’s at night had to walk a few blocks with May bags. Not a safe area. Hotel is right in a bus station and mall. At night not a great or well lit place. Got to hotel and they did. It have my reservation on file. Spent almost 2 hours trying to check in and finally they took my license hostage and double charged me and I am yet to find out if I got a refund on it. Communication was tough as I don’t speak French. Definitely never again. I learnt it’s better to pay the extra $50 for your safety and peace of mind.
Stayed 1 night in Sep 2023
Response from MAGALI on Oct 16, 2023
ear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Ashish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Proximity to metro station that takes you to the heart of Paris within a few minutes. Many eating joints and reseturants nearby. A big supermarket too along with a shopping mall that hosts McDonald's and Subway to cater to your needs. Much recommended.
Stayed 3 nights in Sep 2023
Response from MAGALI on Oct 6, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Seyma

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cant open the window, no fresh air, dusty room
Stayed 3 nights in Sep 2023
Response from admin on Sep 21, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Harvey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice stay
They dont refill the body soap on the shower despite leaving it open., they do daily housekeeping and changing of towel which is great. The hotel is just in front of station which make it accesible to everywhere. Taxi are having hard time to pick yoy up at the hotel.
Stayed 4 nights in Sep 2023
Response from admin on Sep 21, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Libbie

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from admin on Sep 21, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Iftekhar

Disliked: Property conditions & facilities
No flexibility of walrus check in or late out options aftrf3 and before 12 only
Stayed 1 night in Jul 2023
Response from MAGALI on Oct 11, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Darrell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
QQQ3838 Thanks for the services from Chermaine
QQQ3838:: First, Ms. Chermaine in the front counter is wonderful, speak great English and be able to fit us to a good room that I were enjoy very much. Thanks again. The Hotel is very convenience. Located in the end of Subway Line 3 (Gallient Station) and about a Shopping Mall with a Supermarket. When you arrived CDG, ask for the bus 351 and the bus take you directly to the Hotel (Gallient). The ticket is Euro 2.10. Take about one hour. If you plan to stay in Paris for one week. Buy the weekly pass it is cost you Euro 30, but take note it is Monday to Sunday. Not 7 days from the day you buy. The only short points for this Hotel is Aircon is central unit with no control, in the hot day, the hotel offer extra fan. The last one is NO ice machine. If you need ice, you need to go to the bar and they only give you two little paper cups of ice. You can bring your own bag and ask for more. But it is kind of Ask, you knew what I mean. If you like breakfast included, should book it when you book the hotel. It is cheaper than pay later on. **There has Juicer. You can have fresh made juice. You just need to know how to use, if they can supply a bit ice there, then it is all Prefect.
Stayed 3 nights in Jun 2023
Response from MAGALI on Oct 11, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

RANDEEP, PUCHONG

Traveled with family and small children
Liked: Cleanliness, staff & service
Overall a decent experience at this hotel due to affordability. Travelled with wife and kid, and booked 3 bed room, which was pretty small. We were early, 10am, hence didn’t allow early checkin but provided luggage storage. Room cleanliness was ok. There is a Metro (M3) right in front of the hotel, with 30 mins ride to city center. The hotel is attached to a not-so-big shopping mall, with huge supermarket, few eatery options (McD, Subway, Kebab Place, Chinese Restaurant). Bad side – they don’t provide in room iron board. This need to be fetched from reception while paying €20 deposit. Room hair drier was not working, and despite reminding them twice, it was never fixed. Room was slightly warm due to summer, as there is neither AC nor fan in the room. We can’t open windows for ventilation. Reception acknowledged the issue, but no technician available to resolve it.
Response from MAGALI on Oct 11, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,