Ratings based on 96 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.1 Hotel condition
They paid and stayed.
for Familiesby Jobe from Surrey
Hotel convenient for Disneyland ParisPosted Nov 16, 2013
Cons: unblock the drains
Location: Disneyland parks
We spent 2 nights in the Hotel as part of our Disneyland trip. The only meals we had there was the continental breakfast - it was adequate. There was an smell of 'blocked drains' not far from the entrance to the restaurant, which was not good.
for Familiesby A verified traveler from Windhoek
Great locationPosted Sep 5, 2013 on Hotels.com
The hotel is situated close to the Disney Parks and hotel peronnel was friendly and bi-lingual. The hotel is however very big and you have to stand in line to check-inn, check-out, eat breakfast etc...
for Everyoneby A verified traveler
Newport Bay Hotel - in need of refurbishment.Posted Aug 27, 2013
Pros: Close to Disneyland Paris with pleasant walk around Lake Disney! From the outside, the hotel looks lovely and well-maintained. Friendly staff.
Cons: The room could do with a refurb as seemed to be original fixtures and fittings. Also, ground floor corridor seemed to have a funny smell.
Location: Great location with excellent access to the Disney Parks and also accessible to the train station for a trip to Paris.
I am a big Disney fan so was excited about the prospect of staying close to the Disney Parks and in what looked to be a lovely hotel which was not classed as the cheapest out of the Disney properties. On arrival at the hotel, the staff were friendly and very helpful; the Reception area was busy but well organised so avoiding too much queuing (we had enough of that in the Park!). My room was located in the basement area of the hotel which looked as though it had not been refurbished or painted since the hotel was opened - marks on the walls and doors and a strange smell of sweaty socks. The room itself was clean and tidy however again it looked in need of refurbishment. Breakfast wasn't really anything to be excited about - cereal, croissants and cold meats - but staff seemed polite and able to manage the amount of people well and I only had a short wait for a table. This is my 3rd visit to Disneyland Paris but 1st stay at the Newport Bay - if I was to return I would probably stay at the New York as seemed a little calmer and also better maintained (I called in for a drink at the bar & it was much nicer than the Newport Bay Bar). Not at all a bad hotel but not quite true Disney Magic!
for Familiesby Tommy from Glasgow, Glasgow City, UK
possible not what you would expect from DisneyPosted Aug 2, 2013
Cons: Room required updating and smell was bad.
Location: Great. Easy walking distance to Disney and the Village.
The room was VERY tired with regards to decor, including peeling paper, tiles requiring to be replaced and regrouted etc. Beds were decent, still firms and bedding was good too, clean. Television was ok albeit it dated but channels were good for kids. The internet wifi was good view was good strength and no drop off. Worst thing (for me) was a smell in the room when you first went in. After showerng etc the smell seemed to dissapear until we had been out for the full day, when it returned, so perhaps the drains need cleaning? Overall ok and not what i would expect from a real brand name. One plus point, Breakfast was great.
for Couplesby James from Oxford
Posted Jul 4, 2013 on Hotels.com
Checking in was hectic although they had a good system and multi lingual staff to make things easier. The rooms were clean, spacious and comfortable. We had breakfast buffet at the hotel each morning, food was good but you have to get in early otherwise it gets really busy and difficult to get to anything or anywhere quickly, also the queue is quite long. We also had the buffet dinner one night and we were pleasantly surprised by the variety and quality of food, although felt it still a little overpriced (a common theme when staying at Disney) and same applies about getting in early. The hotel was a great location for the parks which are a short 5 min walk from the back of the hotel. Don't take the bus if you can help it, it takes a lot longer and is generally packed, only made that mistake once. Overall, it was great place to stay for convenience, not the best Disney hotel we've ever stayed in, but I would recommend it if coming to Disneyland Paris.
for Familiesby A verified traveler
Decent base for a Paris visitPosted Jun 27, 2013
The hotel is a decent place for a family to stay in one room in Paris. We used it mostly as an effective base for us for visiting Paris, and with the Park open until 11 during the summer, gave our kids a bit of release time in the evenings. The property is not comparable to the resorts in Orlando if that is what you are expecting, but a comfortable, clean, and well maintained hotel next to a train station is exactly what it is. And not bad if you are looking for some time for your kids beyond the normal cultural touring of Paris.
for Familiesby Vicky from Essex
Nice but needs a bit of maintenancePosted Jun 26, 2013
Pros: Close to park, nice bar and staff, nice indoor and outdoor pool
Cons: Breakfast queues
Location: Lovely setting and walking distance to park
Hotel looked great as we approached it, walking 10 minutes from the station and was clearly lovely in it's day but needs a bit of tlc now. Bit shabby but still nice. The staff were always very helpful and it is walking distance to the park so that's a massive plus. You also get the extra 2 magic hours in the parks with all Disney hotels which is handy as some of the queues have over an hour wait lunchtime. However the queues for breakfast were just as bad as the park queue! The first morning I came downstairs to a scrum of people crowding to join an already massive queue. Waited half hour to get in the breakfast room for a continental breakfast of croissants, ham rolls and cereal. Not worth the wait but then again the food in Disney is so expensive you would be crazy to go elsewhere and pay a tenner each for a coffee and croissant.
for Everyoneby A verified traveler
Family HotelPosted Jun 23, 2013
Cons: Rude French people
The hotel is nicely situated, as for same floor as reception (2) and a lake view room, we had a balcony, the hotel needs updating in places, we were going to upgrade to Admirals floor but they said it wasn't worth it, very busy when characters are there and they certainly do not know how to queue, some people very rude!!
for Everyoneby A verified traveler
Excellent accomadationsPosted Jun 22, 2013
The staff were extremely friendly and helpful. The food buffets were high in quality, choices and preparation. We found out the last day there is no need to ride the bus to Disney. There is a walk way,5 minutes, to a private hotel entrance to Disney .
for Familiesby Smudge from Plymouth
Ok but save your money and stay at the Santa FePosted Jun 6, 2013
Pros: The location and theme
Cons: Tv's and plug sockets
Location: Views arnt very good unless you upgrade to admirals suite
Overall the experiance at this hotel was ok. But to be quite honest there is no difference between this and the budget hotels (Santa fe etc) however we got a good deal so thought we'd try this out. For a disney Hotel it needs abit of an update e.g old style tv's and plug sockets not working. 1hr 1/2 to check in due to lack of staff and it being half term - but it was a day when all the electric was off so everything had to be done manually. If travel by plane then I really recommended Interservice prestige for airport transfer. Great service - car seats and DVD for kids! Really helpful driver.