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Reviews of Holiday Inn Express & Suites Paris, Texas, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Paris, Texas, an IHG Hotel
3025 NE Loop 286, Paris, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 234 out of 449 reviews" "
Rating 8 - Good. 124 out of 449 reviews" "
Rating 6 - Okay. 45 out of 449 reviews" "
Rating 4 - Poor. 25 out of 449 reviews" "
Rating 2 - Terrible. 21 out of 449 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in May 2024

10/10 Excellent

Montana

Stayed 1 night in Mar 2024

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 1 night in May 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities
Very nice, polite staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean
Stayed 1 night in Mar 2024

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in very late due to flight delays and the woman at the desk greeted me with a smile and offered a late checkout for my trouble. Very friendly and welcoming.
Stayed 1 night in Feb 2024

10/10 Excellent

Logan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was seamless, room was in amazing condition, and the area was surprisingly very peaceful and quiet for being off the highway. I drive to Paris quite often for work and would definitely recommend this as a top pick to others!
Stayed 1 night in Feb 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Sawyer

Traveled with family
Disliked: Room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Janice

Traveled with family
Disliked: Property conditions & facilities
Crappy bed and pillows
Stayed 1 night in Dec 2023

10/10 Excellent

Debby

Stayed 1 night in Jan 2024

2/10 Terrible

Anna

Stayed 3 nights in Dec 2023

8/10 Good

Kristin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Amy

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room
The room was very dusty and sheets were not fresh, carpet was stained. Overall the room was not very clean.
Stayed 3 nights in Dec 2023

10/10 Excellent

Timothy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luisa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome great for family to stay thank you all I enjoy my stay
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Aggie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet
Stayed 1 night in Dec 2023

10/10 Excellent

Jambrecia

Stayed 1 night in Nov 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
All areas were nice. Loud vehicles on the Loop were the only nuisance.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff super nice. Hotel just needs to be remodeled. Wallpaper falling off and some paint and grout in bathrooms would do wonders.
Stayed 1 night in Nov 2023

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Stayed 1 night in Oct 2023

10/10 Excellent

Roy

Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
There was no stay , this hotel canceled my room . Terrible experience and will not stay again
Stayed 1 night in Sep 2023

10/10 Excellent

Dennis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Jennifer

Stayed 2 nights in Jul 2023

6/10 Okay

Clarke

Business traveler
Liked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Lynn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Billy

Stayed 2 nights in Jul 2023

10/10 Excellent

Jarod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff was very accomodating to us and all of our parents for the baseball tournament.
Stayed 3 nights in Jun 2023

4/10 Poor

SHERIDAN

Traveled with family
Liked: Cleanliness, property conditions & facilities
First didn’t get the room I asked for so had to load up everything and check in again the next day. Secondly the computers have 10 plus year old internet explorer. Son wasn’t able to do homework at hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Diana

Stayed 1 night in May 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Roberto

Stayed 1 night in Apr 2023

10/10 Excellent

savannah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was great would stay there again!
Stayed 2 nights in Mar 2023

8/10 Good

Arturo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plain no frills hotel.
No frills. Just passing through so it was ok.
Stayed 1 night in Mar 2023

2/10 Terrible

Margaret

Traveled with family
Liked: Cleanliness, room comfort
Don't waste your money.
It was horrible. Pool closed even though I called ahead before booking to ask. We had to walk the grandsons to a nearby Comfort Inn so they could swim. The 13th at 9am I reported that I flushed the toilet and the plastic handle broke off and cut my hand and asked for maintenance to fix it so my grandsons didn't get hurt trying to flush as the remaining piece was jagged at 2pm I went back to the desk and asked when it was gonna be fixed. The lady at the desk you could tell had forgotten. She did call maintenance and got it fixed finally. We had to ask for towels because they gave us three for four of us. The maid left hazelnut coffee. Ummm? Instead of regular coffee. We are night people and to get coffee we went to Comfort Inn to get coffee because they kept a pot on over night. When we arrived there was a smell when we walked in maybe mold? Smell. In the time we were there the carpets needed vacuumed in the halls and no signs of the elevators being cleaned. It was our first and our last stay there.
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible bed!
Despite pictures it's an older hotel. The bed was awful, badly worn, sunk in the middle, legs on bed frame folded in twice! Totally unsatisfactory! No USB plugs for electronics.
Stayed 1 night in Feb 2023