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Reviews of ibis Paris Gare De L'est Tgv

3 out of 5
ibis Paris Gare De L'est Tgv
6 Rue Saint Laurent, Paris, Paris

Reviews

8.0

Very Good

Rating 10 - Excellent. 100 out of 274 reviews" "
Rating 8 - Good. 97 out of 274 reviews" "
Rating 6 - Okay. 44 out of 274 reviews" "
Rating 4 - Poor. 21 out of 274 reviews" "
Rating 2 - Terrible. 12 out of 274 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Stephen, Swansea

Traveled with group
Disliked: Property conditions & facilities
Interesting feature was water coming out of the light fitting over the sink in the bathroom. Didn’t happen all the time so disappointing.
Stayed 2 nights in Apr 2024

6/10 Okay

COLIN

Liked: Staff & service
Disliked: Amenities
The area doesn’t feel so safe as others in Paris but the hotel is good value for the price
Stayed 1 night in Mar 2024

2/10 Terrible

Bailey

Stayed 3 nights in Jan 2024

8/10 Good

Mitchell

Stayed 1 night in Dec 2023
Response from Priscille - Front Office Supervisor on Dec 25, 2023
Dear Sir Hillman,We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team.We hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Bernardo

Stayed 4 nights in Dec 2023
Response from Priscille - Front Office Supervisor on Dec 25, 2023
Dear Sir Queiroga,We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team.We hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Priscille - Front Office Supervisor on Dec 25, 2023
Dear Sir Heilig,We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team.We hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Aurelien

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Literie très inconfortable et usagée
Très mauvaise literie. Il semble urgent d’en changer. Surtout pour les tarifs pratiques et par conséquent le standing attendu. Si une personne de l’établissement prenait la peines de s’y associer au moins une foi, elle s’en rendrait compte
Stayed 2 nights in Dec 2023

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything the twin share room was way too small for 2 people. The breakfast was inconsistent and it states for laundry service but doesn’t. The elevator took so long to move between 3 floors and the service at the drinks counter was extremely poor.
Stayed 3 nights in Nov 2023

8/10 Good

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mari on Nov 17, 2023
Merci Valérie :)

4/10 Poor

Michael

Traveled with family
Rooms are poorly laid out extremely small and the door card is always playing up. The breakfast service is rubbish always having to wait for items to be replenished.
Stayed 4 nights in Nov 2023
Response from Mari on Nov 17, 2023
Hello Michael,Feel free to contact our teams, they can help 24/7 ;)See you soon !

10/10 Excellent

GO

Stayed 1 night in Nov 2023
Response from Mari on Nov 6, 2023
Thank you :)

2/10 Terrible

Jazmyne

Disliked: Staff & service, amenities, property conditions & facilities
Check in was easy however I tried to call the property multiple times before my stay to check with them if they were experiencing any bed bug problems. They would answer the phone and then hang up on you. I called about 7 times in a row and got hung up on every time. After arriving a lovely maintenance man helped me tape my luggage back together and really took his time and that helped ALOT. However after arriving to my room and inspecting the bed I was met with a bed bug on the bed. I took a photo straight away and went downstairs to change my room. They tried to say the bug was not a bed bug and that the cleaner would change the sheets. I let them know that I would need a whole new room. They maid followed me to the old room while I was collecting my things and she looked at the bed and said “it’s all good” I let her know that a bed that had a bug on it would never be all good. Later the next day she barged into my room at 6am and did not leave my room until I asked her to leave. This was terrifying because I had no idea who it was and disturbing that she didn’t leave on her own after noticing I was sleep in the bed.
Stayed 1 night in Oct 2023
Response from Mari / Directrice adjointe on Nov 3, 2023
Dear Jazmyne,I can understand that the information you may see online or on TV can be scary, however, we DON'T have any bed bugs in the hotel as we check everyday every room.Yours included.This is why you didn't have any change of rooms, because it was not a bed bug you saw.Moreover, our maids begin their days at 9AM. They certainly don't go up in the rooms before that time.It is bad to give a bad false review.

8/10 Good

elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Mari on Nov 3, 2023
Merci Elena

4/10 Poor

Cheung Yu

Stayed 1 night in Oct 2023
Response from Mari on Nov 17, 2023
Thks Cheung, feel free next time to comment your grade, we'll know what to improve then,Best regards

8/10 Good

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was painless
Stayed 5 nights in Sep 2023
Response from Mari on Nov 6, 2023
Thanks Catherine :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great, staff was amazingly helpful when id made a booking mistake. Djibril sorted it no problem
Stayed 3 nights in Oct 2023
Response from Mari on Nov 3, 2023
Thank you very much :)Hope to see you soon !

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, hassle free checkin, checkout and breakfast
Stayed 1 night in Oct 2023
Response from Mari on Nov 3, 2023
Thks Melvin :)

6/10 Okay

Belgica

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
We had a bright light from outside shining directly into our beds the entire night. Replacing the super thin white curtains for some blackouts would easily resolve the problem. Our beds were super uncomfortable and the comforter sheets were so thin The room decor was pretty bleak. Felt like a fancier hostel in all honesty.
Stayed 2 nights in Sep 2023
Response from Mari on Oct 10, 2023
Thank you for your feedback, I hope to welcome you again soon !

10/10 Excellent

Melissa

Stayed 2 nights in Oct 2023
Response from Mari on Oct 10, 2023
Thks Mélissa :)

6/10 Okay

Robyn

Traveled with family
Disliked: Amenities
Space in room was extremely limited.
Stayed 5 nights in Sep 2023
Response from Mari on Oct 10, 2023
Thks Robyn :)

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Mari on Oct 10, 2023
Thks Julia :)

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenience. Easy to access to metro
Stayed 3 nights in Oct 2023
Response from Mari on Oct 10, 2023
Thks Joseph :)

10/10 Excellent

Juan

Stayed 4 nights in Sep 2023
Response from Mari on Nov 3, 2023
Thks Juan :)

10/10 Excellent

Irakli, Kirkwood

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bulat at front desk was very welcoming and accomodating. Thank you. Rooms were niceand beds were comfortable.
Stayed 2 nights in Sep 2023
Response from Chantal on Oct 4, 2023
Dear guest,Thanks a lot for your comments.Best regards, Chantal PECOU / MANAGER

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Chantal on Oct 4, 2023
Dear Mark,Thanks a lot for your reply.Best regards, Chantal PECOU / MANAGER

10/10 Excellent

Richard, Annandale

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent. Room was small.
Stayed 1 night in Sep 2023
Response from Chantal on Oct 4, 2023
Dear guest,Thanks a lot for your comments.Best regards, Chantal PECOU / MANAGER

4/10 Poor

FELIPE

Traveled with family
Disliked: Amenities, property conditions & facilities
Too small compared with advertising in internet. Too loud at night due to the Bar close to the hotel.
Stayed 5 nights in Aug 2023
Response from Chantal on Oct 4, 2023
Dear guest, I am sorry that your experience did not meet your expectations.Please allow me to express my sincerest apologies. Sincerely, Chantal PECOU / MANAGER

8/10 Good

Rachael

Stayed 2 nights in Sep 2023
Response from Chantal on Oct 4, 2023
Dear guest,Thanks for your reply and best regards, Chantal PECOU / MANAGER

2/10 Terrible

Akoete

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is very closed to the Gare de l’Est. However air conditioner has never worked. The room is very small and very hot. I spent two nights and can’t sleep as room was very hot.
Stayed 2 nights in Sep 2023
Response from Chantal on Oct 4, 2023
Dear guest,Sorry for your experience did not meet your expectations.Please allow me to express my sincerest apologies. Best regards, Chantal PECOU / MANAGER

6/10 Okay

Bernadette

Stayed 1 night in Sep 2023
Response from Chantal on Oct 4, 2023
Bonjour Bernadette,Nous vous remercions d'avoir pris le temps de nous noter.Meilleures salutations, Chantal PECOU / DIRECTRICE

4/10 Poor

Melissa

Stayed 2 nights in Aug 2023
Response from Chantal on Oct 4, 2023
Dear Melissa,Please allow me to express my sincerest apologies.Best regards, Chantal PECOU / MANAGER

6/10 Okay

Jose Santana

Traveled with family and small children, Traveled with family
Disliked: Amenities
Too noisy the room street
Stayed 2 nights in Aug 2023
Response from Chantal on Oct 4, 2023
Dear guest, Thank you for your comments. Please allow me to express my sincerest apologies. Best regards, Chantal PECOU / MANAGER

8/10 Good

Isabelle

Stayed 1 night in Aug 2023
Response from Chantal on Oct 4, 2023
Chère Isabelle,Merci pour votre note.Cordiales salutations. Chantal PECOU / DIRECTRICE

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 4 nights in Aug 2023
Response from Chantal on Oct 4, 2023
Dear guest,Thanks a lot for your reply.Best egards, Chantal PECOU / MANAGER

8/10 Good

Arran

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I feel this review should be in two parts as firstly the hotel is functional and for a night stopover it’s perfectly located for main rail connections, has cafe’s and bars close by, the staff are great and helpful, breakfast was typical of an Ibis and several options again close by if you wish. With that being said there are a lot and I mean a lot of men alone and in groups hanging around the area 24hr a day and could be off putting to some travelling so worth noting. The bedroom was small but expected that and with two suitcase you were climbing over them a lot, what wasn’t expected was the bed, oh my word I’ve never come across such a hard piece of foam which had a thin topper to take the edge off, couple of minutes in bed and it felt like lying on a pavement. You get what you pay for with this and we had no reason to complain but you need to watch your expectations when booking, which is a shame as I said the staff were brilliant
Stayed 3 nights in Aug 2023
Response from Mari on Aug 16, 2023
Hello arran,Thank you for your feedback, it helps us everyday !All the topper are going to be changed by the end of the year, and I hope to welcome you again soon so you can feel the change ;)Best regards

4/10 Poor

Sam

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The location is great for those travelling by train into and out of city, however the rooms are very basic and in need of repair as we had a faulty air conditioning unit. The rooms come with one pillow per person and requests for additional are met with a hard no, and then a maybe but then when you seek to collect the pillow you are informed there are no more at any rate. The breakfast is very basic also. An ok place to stay overall but not one to recommend easily.
Stayed 2 nights in Aug 2023
Response from Mari on Aug 16, 2023
Hello Sam,Thank you for your feedback, we are ordering all new pillows for you to have them in the room directly next time :)See you soon !

8/10 Good

Jerzy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, just two minutes walking distance from train station Paris East. Variety of food choices around the hotel. Very small, tiny rooms. Clean and nice. Well English speaking stuff.
Stayed 1 night in Aug 2023
Response from Mari on Aug 16, 2023
Thanks Jerzy,See you soon !

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Gare de l’Est. Walked with all of our luggage. We were able to checkin early.
Stayed 1 night in Jul 2023
Response from Mari on Aug 16, 2023
We hope to welcome you again soon Michael !

10/10 Excellent

Gulmira

Liked: Cleanliness, amenities, property conditions & facilities
Удобное месторасположение. Отзывчивый персонал.
Stayed 1 night in Jul 2023
Response from Mari on Aug 16, 2023
Thank you ! See you soon !

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central location, next to vital travel facilities, nice little room, nice staff
Stayed 3 nights in Jul 2023
Response from Mari on Aug 16, 2023
Nice feedback :)See you soon Laura !

6/10 Okay

Natasha

Traveled with family
Liked: Cleanliness
Very small rooms. Beds were sub standard
Stayed 2 nights in Jul 2023
Response from Mari on Aug 16, 2023
Hello Natasha, further to your feedback, please note that we are changing all the toppers by the end of year !I hope to welcome you again soon :)

10/10 Excellent

Ruwani

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to transit, and shops
Stayed 4 nights in Jul 2023
Response from Mari on Aug 16, 2023
Thks :)

8/10 Good

Vinícius

Stayed 6 nights in Jul 2023
Response from Chantal on Oct 4, 2023
Dear guest, Thanks for your reply. Best regards, Chantal PECOU / MANAGER

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and I stayed here for first trip to Paris. Was great location, clean, and wonderful air conditioning. I’d definitely recommend and price was very reasonable.could walk or take metro everywhere needed.
Response from Mari on Aug 16, 2023
Thank you Krista, we hope to welcome you again soon, it was delightful to have you here !

8/10 Good

Victoria

Stayed 1 night in Jul 2023
Response from Chantal on Oct 4, 2023
Dear guest, Thans for your reply. Besr regards, Chantal PECOU / MANAGER

8/10 Good

Tanja

Stayed 3 nights in Jul 2023
Response from Chantal on Oct 4, 2023
Dear guest, Thks for your reply. Best regards, Chantal PECOU / MANAGER

4/10 Poor

Alex

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Find another place if possible
Nothing was possible for them. We asked months before our arrival for a room high up in the building. They gave us one at the lowest possible floor. We complained and were asked to wait an hour with the result of the second lowest. We asked for a late check out. This was not possible in any way. Lastly, the breakfast was terrible. I have traveled a lot and this was on of the worst I have ever experienced. The things that should be warm was cold. There was very few items to choose from. The items that were supposed to be available was not available. The restaurant was small and dirty. The tables were only cleaned if you asked. Even though we had bought breakfast for three person for our seven days stay, we only are there twice. The rest of the days we had to find other places to eat. There are many more things, but these were the major points.
Stayed 7 nights in Jul 2023
Response from Mari on Aug 16, 2023
Hello Alex,Further to your review, I regret your experience was not up to your expectations.We do as much as we can to provide with your requests, but they cannot be confirmed for the hotel can be fully booked the day before, and possibly the day after...Breakfast is Ibis standard continental all-you-can-eat buffet, don't hesitate to ask the waiter if you need anything :)I hope to welcome you again soon to prove you that quality is the heart of our job !

8/10 Good

Per Olaf

Stayed 6 nights in Jul 2023
Response from Chantal on Oct 4, 2023
Dear guest, Thks for your reply. Best regards, Chantal PECOU / MANAGER