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Reviews of OYO 288 The Minotel Hotel

3 out of 5
OYO 288 The Minotel Hotel
19 Sawasdirak Road, Patong Beach, Patong, Phuket

Reviews

6.6
Rating 10 - Excellent. 6 out of 19 reviews" "
Rating 8 - Good. 5 out of 19 reviews" "
Rating 6 - Okay. 0 out of 19 reviews" "
Rating 4 - Poor. 4 out of 19 reviews" "
Rating 2 - Terrible. 4 out of 19 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Staff & service
PLEASE DO NOT BOOK THIS HOTEL. When I reached there, the lady said we don't work with OYO anymore (Still they have a signboard of OYO there) and we don't have your booking confirmed. Moreover, we are full and cannot assign a room. I have asked EXPEDIA to refund my money back. Hope for best. There were 3 more guys there with same issue.
Stayed 2 nights in Feb 2020
Response from OYO on Feb 10, 2020
We truly regret the distress caused, We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, OYO

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Completely incompetent staff, don't stay here.
The actual hotel and location is nice but completely incompetent staff. Said credit card payment is fine but upon arrival they said I couldn't pay with a credit card. Then I tried to book additional days and after paying and receiving a guaranteed confirmation they said they were full and I had to cancel and I was still charged for an unusable night. Many other people in the lobby were having the same problems. Then when calling to get a refund they never answer, still waiting for a refund.
Stayed 7 nights in Jan 2020
Response from OYO on Feb 10, 2020
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Kevin

2/10 Terrible

Jose, Phuket

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked 5 rooms through Expedia group bookings because this place has a 24 hour check in and we were arriving late at night. Arrived at the hotel and was told they were full, and our accomodations would be at a different hotel in the Oyo chain. Which wasn't at the beach, and much further away than where we wanted to be. This was inconvenient. Also, cockroaches were running all over the floor in the lobby bathroom.
Stayed 1 night in Jan 2020
Response from Team OYO on Jan 29, 2020
Hi, Jose! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Team OYO

8/10 Good

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday getaway.
Overall, my stay was nice. The owner is very helpful. The location is great, 5 min to the beach, and 10 minutes to the shopping center, and Bangla Road.
Stayed 11 nights in Dec 2019
Response from Team OYO on Jan 6, 2020
Hey, Thanks for making our day by your charming words. Glad you liked our services. Regards, Team OYO

4/10 Poor

Karl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Water smelled bad and there were to many bugs in the bathroom.
Stayed 1 night in Dec 2019
Response from Team OYO on Dec 31, 2019
Hi, Karl! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Team OYO

4/10 Poor

Verified traveler

Stayed 3 nights in Dec 2019
Response from Team OYO on Dec 28, 2019
Hi, We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Team OYO

10/10 Excellent

Boiddude, Chandler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing and the manager of the hotel and her husband were so helpful. The rooms were very nice and clean. The room was within 5 min of the beach and lots of places to eat.
Stayed 2 nights in Nov 2019
Response from OYO on Nov 15, 2019
Appreciate your positive rating, Boiddude!. We do take pride in catering to our guests needs the best way we can. Keep this love coming :) Regards, Kevin

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly staff 5 min walk to the beach and Bangla road
Stayed 2 nights in Sep 2019
Response from Kevin on Sep 27, 2019
Hi, James! Delighted to see you liked our services. Keep this love coming :) Regards, Kevin

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Kevin on Sep 17, 2019
Thanks for the positive rating ! Hope to host you soon :) Regards, Kevin

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from nata and jackie on Feb 17, 2019
thanks

10/10 Excellent

Abhinash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at The Minotel Hotel
First of all, I arrived 2 hours before check-in time and the lovely lady owner allowed me to check in early along with a free room upgrade. Moreover, the lady helped me drag my heavy luggage to the second floor room. I was filled with gratitude by this act. The hotel is a boutique family run hotel with regular interactions between the lady and her husband. Daily room cleaning along with complimentary water bottles daily. Easy access to Money Exchange, Supermarkets etc. The only small inconvenience is lack of lift but that is not an issue at all. I would highly recommend you to stay in this hotel. Satisfaction 100% guaranteed. 10/10 from my side.
Stayed 4 nights in Nov 2018
Response from nata and jackie on Dec 4, 2018
Thank you very much and waiting for you come back again . Miss you so much Best regards nata

4/10 Poor

Andreas

Disliked: Staff & service, property conditions & facilities, room comfort
Varning! Boka inte detta Hotel online!
Bokade online via Hotels. När vi kom dit så kunde ägaren se våran bokning, vi blev ombädda att sitta om vänta. Efter vi väntat 4 timmar och frågat ett flertal gånger när vi skulle få nyckel och vårat rum. Då fick vi reda på att hotellet inte hade reserverat något rum till oss och att det inte fanns något ledigt rum kvar och ägaren påstod att de slutat med onlinebokning och att det var hotels fel. Vi fick tillslut ett rum på ett annat hotell inom samma hotellkedja, men det hotellet låg mycket längre från stranden och vi fick släpa våra resväskor och gå dit själva utan nån kompensation från ägaren. Ägaren kunde väldigt lite engelska och det var väldigt svårt att kominusera med henne.
Stayed 2 nights in Jan 2020
Response from Team OYO on Feb 1, 2020
Hej, vi beklagar den obehagliga upplevelsen du hade med oss. Vi arbetar kontinuerligt med förbättringar. Ser fram emot att tjäna dig bättre. Hälsningar, Team OYO

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horible à fuire
HORRIBLE ! HORRIBLE ! HORRIBLE ! Pour mon premier jour à Phuket j’ai réservé cet hôtel, et à a grande surprise en arrivant on me dit que l’hôtel est complet tout en sachant que mon compte bancaire est débité de la sonne d’une nuit !!! Une surprise pareille à 2h du mat, après 15 heures de vols ça flingue la morale !! J’ai tenté de trouver une solution avec le personnelle, mais niet !!! je leurs parles et ils jouent avec leurs téléphones … ils m’ont obligé à payer une autre nuit d’hôtel à coté chez leurs voisins !!! Imaginez-vous les nefs !!! Le personnel n’est pas du tout à l’écoute. J’ai parlé avec d’autre client qui descendent de leurs chambres et tous me disent que l’hôtel est horrible
Stayed 1 night in Jan 2020
Response from Team OYO on Jan 26, 2020
Bonjour, Nous regrettons l'expérience désagréable que vous avez eue avec nous. Nous travaillons en permanence sur des améliorations. Au plaisir de mieux vous servir. Cordialement, Team OYO

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good quality price
Stayed 4 nights in Dec 2019
Response from Team OYO on Jan 4, 2020
Pleased to hear your kind words of appreciation, We will try our best to never fail in amazing you every time. Regards, Team OYO

4/10 Poor

Harald

Liked: Staff & service
Disliked: Property conditions & facilities
Mitt inntrykk!
Slitt, med dårlig lukt. Bad ikke tilfredsstillende. Mye støy iforbindelse med renovering av fortauet. Trafikkstøy. + nært til stranden.
Stayed 5 nights in Jan 2019
Response from nata and jackie on Feb 17, 2019
thanks

10/10 Excellent

murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel
Yeri konumu gerçekten çok iyi fiyatına kıyaslanırsa çok iyi
Stayed 2 nights in Mar 2018

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minotel Patong
Minotel har alt man har brug for. Meget meget venlig og hjælpsom ejer og staff. Beliggenheden er god. Jeg kommer igen. Freddy
Stayed 7 nights in Feb 2018
Response from nata on Mar 10, 2018
Thnak you so much .

8/10 Good

Tomonori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Martin, Danmark

Liked: Cleanliness, staff & service
Hyggeligt lille hotel
Dejligt lille hotel med en utrolig venlig atmosfære. Superflinkt personale. Ligger meget centralt i gå afstand til det hele. Eneste klagepunkt er mangel på ordentlig belysning på værelset. Der mangler loftbelysning og ordentlige læselamper ved sengen Kan anbefales til alle der holder af mindre steder med `sjæl´.
Stayed 5 nights in Nov 2017