Beach/ocean view
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Reviews of The Front Hotel and Apartment

3 out of 5
The Front Hotel and Apartment
30 - 38 Thaveewong Rd, Patong Beach, Patong, Phuket

Reviews

7.0

Good

Rating 10 - Excellent. 26 out of 119 reviews" "
Rating 8 - Good. 42 out of 119 reviews" "
Rating 6 - Okay. 25 out of 119 reviews" "
Rating 4 - Poor. 17 out of 119 reviews" "
Rating 2 - Terrible. 9 out of 119 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic
Stayed 19 nights in Apr 2024

10/10 Excellent

Marahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Apr 2024

8/10 Good

George, Indianapolis

Traveled with family
Liked: Cleanliness, staff & service
Nice hotel and staff but no elevator
Stayed 6 nights in Feb 2024

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities
This property is just far enough out from Bangla Road to be able to enjoy a bit of quiet. The staff are friendly, beds comfortable and the room clean.
Stayed 3 nights in Oct 2023

8/10 Good

shareen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was nice, small and modern. The receptionist was friendly and helpful. The location was good - right on the beach but was down at the south end somewhat away from the noise and crowds. It was a little noisy still - could hear talking and doors banging all night long. Appreciate the fridge, the complimentary beach bag and beach mats to use. Only bad point - terrible balcony and ‘city view’ was just a wall. No view at all. Still a good choice of place to stay in patong.
Stayed 3 nights in Feb 2023

6/10 Okay

Kevin

Traveled with partner
Liked: Cleanliness, staff & service
Staff excellent but can be a little bit noisy late at night
Stayed 23 nights in Dec 2022

8/10 Good

Lorna, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely apartment and staff very pleasant. Quite hard for for parking .Pool small and outside the building. Lifts worked great and understamd only there for apartments. Very security conscious place. Counted every teaspoon and glass daily.
Stayed 13 nights in Feb 2020
Response from gio on Mar 28, 2020
thanks

2/10 Terrible

Dilantha, Singapore

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad customer support from the hotel, no proper reply for the messages. poor English.
Stayed 1 night in Oct 2019
Response from Giorgio on Feb 16, 2020
Maybe sometimes just be kind with staff and get much more than arrogance, by the way, we are, not an English colony and the English language is not as mother language, just patient sometimes...

8/10 Good

Jada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, Clean and Cute
Due to language barrier check in had a couple miscommunications about the rooms, but there were 9 of us and only one check in computer. Lady at the desk was very patient and accommodating! We got the 2bedroom suite. It was spacious and very clean. Only stayed for 1 night but would definitely come back
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Customer service was very bad! Got fined for two things and the reasons were ridiculous! Admin stuff were very rude when it came to trying to solve problems. Wifi connection was not very good. The room I stayed was very poorly lit. My toliet tap was faulty and shower couldn't maintain hot or cold water kept switching while bathing. Didn't have a good experience here after hearing how nice the hotels are in the patong area are
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I had a very terrible experience!!! The staff there were not welcoming everyone was so freaking rude. The rooms were too dim the aircon were leaking! They had no lift we had to climb up and down the stairs for our entire 5 days stay. They even fined us for a missing cup 100 bhat - which was in the room but the cleaner didn’t check properly. Dirty towel due to lip stick 450 bhatt - used to clean my make up(Towels are meant to be dirty right?) lastly , smoking fine 30,000 convert to sg ($1400) - they didn’t caught us smoking or holding the cigg but assume we smoked in the room... after further explanation and with no evidence made us pay 3000 batt if not hold back our passport . they had make our vacation a terrible one!!!! I do not recommend this hotel!!
Stayed 4 nights in Oct 2019
Response from Giorgio on Oct 14, 2019
This customer made so much damages in the room and not want to take responsibility...Lipstick and make up everywhere... towels bedsheets etc. smoke in the room when they know is prohibited... very arrogant and unpolite... she made the review as anonymous because scared other hotels do not want her as a customer. Very rude and unpolite with staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Conveniently beside two 24 hours convinence store, ATM and money exchange. Not forgetting the superb Ayatana Massage next door. Komma Bar Thai foods was great. Will definitely book this hotel again.
Stayed 3 nights in Sep 2019

10/10 Excellent

SF

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and amazing price. Quiet area away from the centre. The room was on 5 floor and no complaints with going up these steps everyday for the amazing view from our room. The only downside which was smell (every time we flushed the loo but soon went away) from the toilets which was down to the plumbing rather than cleanliness of the bathroom.
Stayed 2 nights in Aug 2019
Response from Giorgio on Sep 24, 2019
Thanks

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Let me start with the good Great location, make sure to take sea view room People are nice but they don’t speak English You have to leave 1,000 per person as a deposit (NO Elevator) so get ready to lose some weight Room is okay, the bed is not that comfortable Good luck
Stayed 7 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The deal was paid for the front view but then they leave for us on the back of apartment. Not even on the hotel. When we asked why and they asked for more money. The apartment was smelling really bad from sowers. I informed the hotel but never been fixed. Do not recommend any one staying on thi hotel.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was on the beach front, say no more. Though while I'm here this needs to be said about the ocean view rooms I went to Patong Beach 8yrs ago. We stayed at the other on the beach form the Front hotel & apartments. It was quit nice & about 100 metres from the beach. We looked at so many places on line for a week to do 10 nights, some in the back roads that looked good only 1 block back. It's not that nice back there & goes forever. Why not go for great accom with the best view & a great small pool shaded right on the foot path . Im talking the ocean view room, we had a balcony on the 5th floor. Ok no lift, though there are more floors to suit most. Quite at night, great staff, Beach just 10 meters across the road. 2 or three local food carts across the road every night with a couple of local taxi guys to go anywhere. Ask the guy with the cowboy hat & cart out front, also he sorts your washing & folding perfect. Its locals 24/7,like security also, so safe for sure. I'm an Aussie from Queensland, I want what's close to us, lol, We like the Ocean View room with the balcony, the price was great. I say book early.
Stayed 9 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have best time from this place. The view are stunning. Good price too.
Stayed 4 nights in May 2019

8/10 Good

FA6161, Klcc

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Seaview apartment overlooking patong beach
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Pier and right in front of Patong beach. But breakfast is not so good.
Stayed 1 night in Apr 2019

6/10 Okay

Selvarani

Big no for me.
The place is quite, receptionist friendly but issuing bill before we check out is something unacceptable. Our coke can was outside and the house keeping issue bill and places it on table full of out things. We saw the bill when we were packing n refuse to pay bill. Since it issue we must pay and we already put back the coke. After arguing the receptionist said he will pay since housekeeping keep saying the same. What is the management doing? A traveler n never come across for hotel to bill us before we check out. They need to check and charge us upon check out. I won’t stay and won’t recommend this place to any of my frnds. So many better hotels surrounding.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location on the beachfront; easy walk to restaurants and shops
Stayed 3 nights in Mar 2019

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

OCTAVIO

Liked: Cleanliness, staff & service
Nice room in front of the beach...
Excellent location at the end of Patong Beach. Very nice room but hotel is two doors down from where you check in. There is no elevator so I had to go up four levels up using the stairs. I have a bad back and this would not have been good if I had been sore. Great service too.
Stayed 2 nights in Dec 2018

8/10 Good

Yuen Ehh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There’s a squeaking sound of the air-cond. better to fix it ASAP. Room 304. Other than that, everything’s good. Location near to everywhere.
Stayed 5 nights in Nov 2018

10/10 Excellent

Bud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
I've read the reviews before my trip so I was prepared from expecting the front desk to be rude and all the negatives that I saw..But from the moment I checked in the front desk(Jennifer) was very helpful in letting us check in early..The apartment we had was 3B(11th Oct till 15th Oct) was perfect from the view to housekeeping..Evryone was friendly..So I guess it really depends on how you treat others..And guys if you want the lifts to your rooms book the apartment ya...Lastly to all the staff at The Front Hotel and Apartments thank you for making my trip memorable.I will be back.
Stayed 4 nights in Oct 2018

4/10 Poor

chuck, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very good hotel
1.the swimming pool is outside hotel am beside the road, some more very small. 2.daily room cleaning is ok but they touch our personal stuffs,I believe that we didn’t lost anything but it makes me and my friends feel not good. 3.hotel front desk staff service very bad and not professional,keep asking me already paid for the hotel or not , breakfast voucher until I ask then they issued to me , ask for help to contact our driver , she using her phone to call and charge me one minute/ 10 THB,the most disappointing thing is their unprofessional service.
Stayed 3 nights in Sep 2018
Response from Giorgio on Oct 25, 2018
1. I think 90% of the swimming pools are outside...very small, yes is not big, but if you were concerning the pool then you should choose other Hotel... But you chose us for the price..... 2.Room maid has to move your stuff as if need to clean .... and your stuff was everywhere..... 3. Reception just did them checking Job... otherwise why they are there?? Tel. call is by Hotel Mobile not her private... you not know... and we charge only 10 bt... other places charge 1000 Bt. you should be happy... By the way thanks to coming. Regards

4/10 Poor

Mel

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bed mattress was as hard as sleeping on the floor, pool isn’t really a swimming pool. More like a spa pool right on the footpath. No lifts either do constantly walking up stairs to and from the room.
Stayed 12 nights in Apr 2018

4/10 Poor

Jeanina

Liked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t book again
The room I booked was a queen and twin bunk beds but got a room with two queens. The shower was terrible and splashed water everywhere. It looked like it was installed backwards and there was no shower curtain. The outlets sparked and the lights flickered.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

4/10 Poor

Jen, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay
The stay at this hotel was rather disappointing as basic things are not provided. The rooms didn't have hair dryer, water kettle and a chair. Room was really small and we had to climb 5 storeys up each time we go back to our room. It was tiring having to carry the luggage and things up and down. Although it was walking distance from patong beach, it was very much to the end of the stretch. I will not return to this hotel again, and I will not recommend it to anyone.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it! Excellent room. Great view. Great location.
Stayed 2 nights in Dec 2017

2/10 Terrible

Johnny, australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly polotion
The first night was not the room we had booked. We booked for a balcony view. Never got that that night. Had to wait the next day. The pictures deceive the rooms. Very small. The bathroom would have a sewerage smell come through a few times a day. The beds were too hard. Woke up everyday with sore back. Also the first 2 days the cleaners were very quick to tidy rooms but then slacked off. Then when leaving was accused of breaking an umbrella but hence we hired a harley for our whole stay. Work that one out
Stayed 7 nights in Oct 2017
Response from Giorgio on Dec 12, 2017
Hi, I am always surprise when i read something not correct by people... We gave you the room type you reserved... Balcony is not a feature of the listing, some rooms have and other not....Beds are new Hotel Bedding type. Is normal when we give items to give it back as you got it, and the umbrella was new before your check in... So could get browken alone i suppose.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT BELIEVE THE PHOTOS - NO POOL EITHER
DONT TRUST PHOTOS, this hotel misleads you completely with the description and the photos. They have one nice apartment that they show on the photos but never put you in it. We stayed twice, the first time was ok, although didn't have a pool at least it had an elevator! after discussing with the manager saying we wanted the room that was in the photos we rebooked. When we came to stay we were put in the 4th floor of a building with NO ELEVATOR. the staff did not offer to help carry the bags up. The room was very plain and although had great views out the window, it was a very noisy street which went all night. They advertise a pool but it is basically a Jacuzzi with very little privacy. We tried to cancel one of the nights but hotels,com was not very helpful, stating they could not reach the reception and therefore could not help us??? Very disappointing overall

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
End of patong's beach
This hotel is at the end of patong's beach. About 20 minutes walk to bangla road and quite far from the lively nightlife. The cleanliness is ok, the staffs were very polite and friendly.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pretty, modern
The Front is down on the south end of patong beach. A little quieter, but easy walking to whatever craziness suits you. The rooms have a modern feel with plenty of space. The front desk people are very helpful! I only had 2 nights, I wish I could have stayed longer.

6/10 Okay

KS

Liked: Cleanliness, room comfort
A quiet place.
We stayed at The Front for three nights. While the beach view rooms on the higher floors of this hotel might be a pull factor, having no lift means, there's a lot of climbing to be done. Our room was on the fifth floor on the first day and we had a change of room to the first floor for the 2nd and 3rd night. While we didn't have a fancy view after the change, not climbing every night after a tiring day was a blessing. We had issues with the air-conditioning not being cold enough but its just a minor issue. WIFI is terrible - connectivity is stronger in the lobbies. Otherwise, it was a pretty decent stay at The Front. Away from the busy part of patong meant its usually quiet. The beach was just across the road and there's a 24hrs family mart beside. It takes about 20 minutes walk to reach Bangla street - the more happening part of Patong - thats a rough gauge. The staff were very helpful - from helping us charge our USB battery pack to calling our tour agent when there was a delay.

8/10 Good

Ashley, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel woth great view of the bech
The front hotel is right across the street from the beach but you have to walk about 20 min if you want to swim in the designated swimming zone. Otherwise you can chill with the long boats and it is much quieter. The area itself is really expensive but there are a few street food people who park right in front of the hotel for cheap and delicious eats. The room itself is nice with a big window or balcony and a terrific view. The only problem with that is there is no privacy. You have to close the curtains to even get dressed. The shower pressure is also a little weak. Do not take a room on the 1st floor. People can see right into your room either from the pool or walking into the building and from the street. The doors are also really thin so you can hear people in the hallway. We had a bad experience with loud Russians. The hotel is a 20 min walk to the main bar area so it's considerably quieter at night. Honestly if I would go back I would probably stay in Kamala. The beach is nicer and the water is not a gray color. Overall I would recommend this hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Apartment with Close Proximity to beach
It was generally a good experience and staff was very helpful. Rooms are clean and spacious. However it is a little far from Jungceylon Mall (15-20 mins walk).

4/10 Poor

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Shaheen

Liked: Cleanliness, staff & service, property conditions & facilities
Best sea front view and levish apartments
Amazing best place to stay in phuket , best view and friendly staff . Apartment option is also facilitating .

6/10 Okay

Verified traveler

Disliked: Staff & service

4/10 Poor

lyn, australia

Disliked: Staff & service, room comfort
Close to beach
Room I booked should have been a sea view room, but was given a back facing one instead. Was told that all front rooms were booked. Impossible to sleep at night with doors being slammed at all hours and partying in the corridors as well as smokers. All the power points for electrical appliances were hidden and you had to ask where they were. Would never stay at this hotel again.

10/10 Excellent

D Brian, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Beach Location
The room was super clean. The location was perfect. It was right on the beach with a private pool. Traditional Thai shopping was right around the corner and the modern mall was only a few blocks walk away. Restaurants of every kind are in easy walking distance. The staff were very helpful.

6/10 Okay

bernice, Singapore

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Noisy and Mosquitos
The room is average, staff are friendly but what we are really annoyed are the noise and mosquitos everywhere in the room. Feedback to the staffs and nothing was done to improve the condition.

8/10 Good

jonathan, sweden

Liked: Cleanliness, staff & service, property conditions & facilities
nice and clean
We only stayed for one night. But the hotel was really nice. We got welcomed with ice tea and the staff was very friendly and helpful. Only downpart was that we got a room with the balcony facing the courtyard and not the sea view.

10/10 Excellent

Agata, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel!
The hotel is very well kept and the room was comfortable. The view of the beach from the 4th floor was amazing! Short walk to Bangla Street and just across the street from the beach. I read some of the other reviews and was worried about the internet access but it turned out great! I guess the hotel must have fixed the issue as there are 6 different wifi networks, different for each floor and the speed and connectivity are great now! You can even get wifi outside, from the pool! Plugs are hard to find, but they are there. The staff shown us where to find them upon check-in, and all worked. Cleaning services were ok, but could have been a bit better. Hotel also advertises beach lounges, which is not accurate. They provide beach mats, which are fine, but not as advertised. The staff is very friendly and accommodating. Overall, great experience!

8/10 Good

maria

Liked: Cleanliness

6/10 Okay

Leanne, Central Coast, Aus

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a bad place - friendly staff, nice little pool, nice breakfast & not far from anything. Issues with lights not working & no powerpoints for any devices unless you unplugged the fridge. Not great in the age of technology