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Reviews of W Philadelphia

5 out of 5
W Philadelphia
1439 CHESTNUT ST, Philadelphia, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 331 out of 518 reviews" "
Rating 8 - Good. 68 out of 518 reviews" "
Rating 6 - Okay. 46 out of 518 reviews" "
Rating 4 - Poor. 32 out of 518 reviews" "
Rating 2 - Terrible. 41 out of 518 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Azeem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay.
Stayed 3 nights in May 2024

10/10 Excellent

Rebecca

Stayed 2 nights in Apr 2024

4/10 Poor

Robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
1) Room was never serviced by housekeeping 2) Waited 21 mins at breakfast without anyone even taking a coffee order. Needed to waive down a manager to get help
Stayed 2 nights in May 2024

10/10 Excellent

Pierre

Liked: Cleanliness, property conditions & facilities
Everything amazing! Parking Sucks!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. The suite was beautiful with amazing views
Stayed 1 night in Apr 2024

10/10 Excellent

CRAIG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect
Stayed 4 nights in Apr 2024

8/10 Good

Michelle Lee, New Castle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Excited Experience Looking ove the City of Philadelphia
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good location. We were there for an event at the convention center and the walk was only about 10-12 minutes.
Stayed 3 nights in Apr 2024

10/10 Excellent

Levinn

Traveled with partner
Liked: Amenities, property conditions & facilities
Good recommendations
Stayed 1 night in Apr 2024

10/10 Excellent

Odisley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024

6/10 Okay

Jenny

Traveled with family
The rooms are dated.
Stayed 4 nights in Apr 2024

6/10 Okay

Yuhao

Stayed 1 night in Apr 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
The staff the atmosphere the vibe, all were excellent.
Stayed 1 night in Feb 2024

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
The people here were very nice, polite and respectful, but there were a couple of deficits. The Valet Parking was impossible to use due to the traffic, while we were upgraded to a room with a fabulous view, the room was very dark (to be fair we could have asked for another lamp but we were busy. Also I'd recommend adding grab bars to the shower as the floor of the shower was very slippery.
Stayed 1 night in Apr 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, rooms were spacious and beautifully decorated! Pool was awesome for a weekend morning dip - heated!!
Stayed 1 night in Apr 2024

2/10 Terrible

eranga

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were dark, no view The valet parking was terrible, took one and a half hours to get my car in the morning, Had I known I would have parked in another place No room service on day 2 The key card stopped working about 15 minutes before check out
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely welcoming, authentic and nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Efren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Stayed 2 nights in Apr 2024

10/10 Excellent

Hugo, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is surrounded by homeless and begging people for money. It is loud at night. However the hotel is really nice with spectacular views of the city. It is clean and staff is super friendly.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our corner room had such a fantastic view. The soaking tub was exquisite.
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

Geneva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the W! I’d highly recommend it. The views from the corner room were outstanding! I love that lots of shopping places and restaurants were within walking distance.
Stayed 1 night in Mar 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Details throughout the entire place is phenomenal. Spa is amazing. Will most definitely be coming back to stay. Only thing I will say is the bathroom had water damage on the ceiling in the shower... it was starting to droop, and mold was forming. Could also work on some of the front desk ladies being more cheery and personable being that they are the first people you see when walking into the hotel. Wish I picked up the name but I didn't care to know honestly. Others at the front desk were amazingly kind and helpful. Overall a great stay that made me not want to leave!
Stayed 1 night in Mar 2024

10/10 Excellent

BOGDAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Checkin staff extremely helpful especially the Manager. Will definitely be back. Thank you!
Stayed 1 night in Mar 2024

8/10 Good

Ernst

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Etienne

Stayed 1 night in Mar 2024

10/10 Excellent

Lee Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

ß

Stayed 1 night in Mar 2024

10/10 Excellent

elif

Liked: Staff & service, property conditions & facilities
amazing
Stayed 1 night in Mar 2024

6/10 Okay

Christina

Traveled with partner
Disliked: Staff & service
We stayed for one night recently. Check in was a breeze, however the front desk person I encountered was not the least bit friendly. I had to ask her everything and she seemed annoyed for simple questions (valet, check out, etc) Very off putting. The valet situation is a nightmare because they are short staffed. It took 2 hours to just get our car valeted and we had to wait in the car instead of enjoying our hotel room… not a fault of the valet but the hotel’s incompetence for such a high traffic area. The rooms were great. Mini bar prices were astronomical so I recommend grabbing your drinks at the lobby bar. The 7th floor bar gets crowded with no room to sit much less stand. The pool was small for what it was. Overall it was okay, but not for the hefty price they charge for a room.
Stayed 1 night in Mar 2024

2/10 Terrible

Monica, Santa Monica

Business traveler, Traveled with family
Disliked: Staff & service
Disappointed they wouldn’t give me a complimentary one hour late checkout.
Stayed 1 night in Mar 2024

2/10 Terrible

Erica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I always love staying at W's and thought this would be a great chance to try the new one in Phlly. Overall, the staff was great. However, the lighting in the rooms was terrible. There were no overall lights, just a makeup mirror, as the sinks were outside the bathroom, and it was so artificial and gave us all headaches. Also we were located across the iceroom, which had a loud door that kept slamming all night. The nightstands were dusty and not clean. We felt we paid too much money for this type of experience. Again, very nice staff, including the restaurant, but we were not comfortable and wouldn't stay there again.
Stayed 3 nights in Mar 2024

10/10 Excellent

molly

Liked: Cleanliness, staff & service, property conditions & facilities
awesome
Stayed 1 night in Mar 2024

10/10 Excellent

shakira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Ramazan, Passaic

Stayed 1 night in Mar 2024

10/10 Excellent

Rori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice rooms helpful staff and walking distance from great dining.
Stayed 1 night in Feb 2024

6/10 Okay

Latakia

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were nicely designed and properly supplied with towels. View was nice
Stayed 1 night in Feb 2024

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great great hotel
Stayed 1 night in Feb 2024

2/10 Terrible

Anthony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was given keys to a room that was already occupied. Then Valet took over a hour to locate my vehicle. When my vehicle was located i had a Philadelphia Parking Authority ticket on it from Valet leaving the car doubled parked. My vehicle was also damaged by Valet in the parking lot
Stayed 1 night in Feb 2024

10/10 Excellent

Christian Gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel clea and the view is amazing
Stayed 1 night in Feb 2024

10/10 Excellent

Jamieka

Traveled with family
Beautiful environment!
Stayed 1 night in Feb 2024

10/10 Excellent

Cam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hassle free
Stayed 1 night in Feb 2024

2/10 Terrible

Sarg

Stayed 1 night in Feb 2024

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! It is so aesthetically pleasing with amazing views of the city. Service was awesome and the heated outdoor pool was very relaxing. Bed was comfortable and the room had lots of amenities and modern design.
Stayed 1 night in Feb 2024