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Reviews of Comfort Inn Philadelphia International Airport West

2.5 out of 5
Comfort Inn Philadelphia International Airport West
1300 Providence Ave, Chester, PA

Reviews

6.8
Rating 10 - Excellent. 21 out of 62 reviews" "
Rating 8 - Good. 13 out of 62 reviews" "
Rating 6 - Okay. 10 out of 62 reviews" "
Rating 4 - Poor. 4 out of 62 reviews" "
Rating 2 - Terrible. 14 out of 62 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Johnfer

Stayed 1 night in May 2024
Response from Hotel Manager on May 8, 2024
Dear Guest,Thank you so much for your fantastic 5-star review! We're delighted to hear that you thoroughly enjoyed your stay with us. It's our goal to provide exceptional service and amenities to all our guests, and we're thrilled that we met your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful experience.Sincerely, Hotel Manager

6/10 Okay

Nakya

My overall stay was great just wish I had hotter water and higher water pressure
Stayed 2 nights in May 2024
Response from Hotel Manager on May 8, 2024
Dear Nakya,Thank you for sharing your feedback about your recent stay. We're glad to hear that your overall experience was great. We apologize for any inconvenience caused by the water temperature and pressure. Your comments are valuable to us, and we will look into ways to improve these aspects for a more comfortable stay in the future. If there's anything else we can do to enhance your next visit, please let us know. We appreciate your input and hope to welcome you back for an even better experience.Sincerely,Hotel Manager

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nuce place to stay
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 4, 2024
Dear Tonya,Thank you for your perfect 5 out of 5 rating on Expedia! We're delighted to hear that you had a nice stay with us. Your feedback is appreciated, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Cashmere

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most disgusting place to stay, the staff was incorrigible, I had the most disrespectful encounter I’ve ever experienced while traveling for work.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 2, 2024
Dear Cashmere,We are sincerely sorry to hear about your disappointing experience. This is not the standard of service we aim to provide, and we apologize for any disrespect or discomfort you encountered during your stay. Your feedback is valuable, and we will address these issues to ensure they do not happen again. We hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Robert

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
was very dishurting
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 30, 2024
Dear Guest,We're truly sorry to hear that your experience with us was disappointing. Your satisfaction is our priority, and we'd like to understand more about your concerns so we can address them. Please reach out to us directly so we can discuss your experience further and work to make things right. Your feedback is valuable to us, and we hope to have the opportunity to improve your perception of our hotel.Sincerely, Hotel Manager

6/10 Okay

Raymone, arnold

Traveled with partner
Disliked: Amenities, property conditions & facilities
Outdated
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 28, 2024
Dear Raymone,Thank you for your feedback. We're sorry to hear that you found our hotel outdated during your stay. We are continuously working on improvements and updates to enhance the guest experience. Your input is valuable to us, and we will use it to guide our renovation efforts. We hope you will consider staying with us again in the future to experience our updated accommodations.Sincerely,Hotel Manager

10/10 Excellent

neyver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 27, 2024
Dear Guest,Thank you for your review! We're glad to hear that you found our hotel to be a good place to stay. We hope to have the pleasure of welcoming you back again in the future!Sincerely, Hotel Manager

8/10 Good

Kecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like they are trying to renovate and do some updates which is good. The staff was excellent.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Dear Guest,Thank you for your feedback! We're glad you noticed our efforts to improve, and we're delighted that you found our staff excellent. Your satisfaction is our priority, and we look forward to providing you with an even better experience in the future.Sincerely, Hotel Manager

8/10 Good

Candace

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Comfort Inn Management on Apr 21, 2024
Thank you for staying with us. We really appreciate your kind feedback

2/10 Terrible

Karen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely filthy.When we got there the front door was locked. We drove around back to find a filthy parking lot with trash strewn around. The first room hadn't even been cleaned, dirty linens, trash and towels everywhere. The second room had burn holes in the comforter and blood smeared on the lamp shade. The hotel itself was disgusting. Breakfast was a joke. Flimsy paper plates and cups from Walmart. I chose an apple but then put it back bc it felt slimy and dirty. I'm actually considering reporting them to the Health dept. I would like to include pics but I dont see an option here
Stayed 1 night in Apr 2024
Response from Comfort Inn Management on Apr 16, 2024
Thank you for staying with us. Our staff does thorough cleaning of all the rooms. Our our rooms go through inspection after they are cleaned. we have other guests stay at the property and no one complained about the parking lot or the breakfast. All of our guest enjoy breakfast. We work really hard to make all the guest stay pleasant and comfortable.

2/10 Terrible

Ciara

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place smelled bad like cigarettes there was bugs in room all over the desk where my belongings was so I discontinued my stay. I booked for nights and only stayed one night. The owner charged me full price for the one night and refunded me money for the other three nights. I would highly recommend you to never book here
Stayed 4 nights in Apr 2024
Response from Comfort Inn Management on Apr 15, 2024
Thank you for staying with us. We did not get any complain from other guests staying at the property about the bad smell. We have a robust exterminator service at the property. Our rooms are cleaned thoroughly by our staff. We make sure all the guest stay is pleasant and comfortable. Yes, the management was able to refund the nights that you did not stay.

6/10 Okay

Patrick

Traveled with group
Liked: Cleanliness, staff & service
First, the staff was super friendly and helpful. But the organization was subpar at best. Our first room was dirty and being worked on. The second room was okay, but they didn’t come in to remove trash, or leave clean towels. Also our key card didn’t work on our return. So we had to go to the office and have it recoded every right. We stayed six nights. The stairs were off limits, for no good reason, so the elevator was over worked when we simply just needed to go down a level for the ice machine. If it wasn’t for the staff and their friendliness, we wouldn’t want to go back again.
Stayed 1 night in Apr 2024
Response from Comfort Inn Management on Apr 11, 2024
Thank you for staying with us. We really appreciate your kind feedback. We do not allow guest in the stairways for their safety. The keys get de-activated if it is close to a credit card or mobile phone. Our Housekeeping staff does a thorough cleaning of the rooms to make sure the guests have the best room to stay in. The house keeping service is on-demand. Our staff does not clean the room unless requested for the service. But we do hope you visit us again and see the new changes to the hotel.

10/10 Excellent

Wilfred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was great. From the front desk, to the cleaning crew, and the lovely lady who ran the breakfast every morning. The shuttle service to the hotel was also great to save money an Uber to the airport.
Stayed 6 nights in Apr 2024
Response from Comfort Inn Management on Apr 10, 2024
Thank you for staying with us. We really appreciate your kind feedback

10/10 Excellent

Shirece

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the excellent customer service that the people had
Stayed 3 nights in Apr 2024
Response from Comfort Inn Management on Apr 10, 2024
Thank you for staying with us. We really appreciate your kind review

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Comfort Inn Management on Apr 11, 2024
Thank you for staying with us. We really appreciate your kind feedback

10/10 Excellent

Moustapha

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 30, 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific you particularly enjoyed or if you have any feedback for us, please feel free to share. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Moustapha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moheet was amazing as well as all the staff! Thanks for the stay and I will definitely be coming back!
Stayed 2 nights in Apr 2024
Response from Comfort Inn Management on Apr 10, 2024
Thank you for staying with us. We really appreciate your kind feedback.

2/10 Terrible

Grant

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff was rude and said no food allowed in rooms. Door was broke and peep hole had paper towel stuffed in it. Most of the walls in the hallways and room had plaster spots as if the hotel was still being redone.
Stayed 1 night in Apr 2024
Response from Comfort Inn Management on Apr 10, 2024
Thank you for staying with us. The policy clearly says that no food must be taken out of the breakfast area specially to the rooms. The hotel is in facelift phase and all the rooms are being re-done to make all the guests stay more comfortable and pleasant. We wish you stay us in the future and see the changes to the entire property.

8/10 Good

James

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Was a very pleasant stay. The room was spacious, the bed was comfortable, nice big TV. Decent sized shower however on one of the days the water was cold. Very easy location for Uber and Lyft pickups and food deliveries and the free shuttle to and from the airport was very helpful. Only real flaws were wifi wasnt very strong and wouldnt always connect and the hard floor wasnt too clean, could only tell after getting out of the shower and immediately collecting dirt turning feet black again. Overall after some apprehension before arriving I was pleasantly surprised and very much enjoyed my stay. The staff were very friendly and very helpful, special shout out to Mo for his kind and smiley service :) Would definitely stay here again if ever in Philadelphia.
Stayed 6 nights in Apr 2024
Response from Comfort Inn Management on Apr 9, 2024
Thank you for staying with us. We really appreciate for your kind feedback.

10/10 Excellent

Dakota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and would definitely recommend
Stayed 6 nights in Apr 2024
Response from Comfort Inn Management on Apr 9, 2024
Thank you for staying with us. We really appreciate your kind feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 3rd time staying here and for the price you can't beat it. This place is my go-to when I visit Philly. I was there this time for Wrestlemania weekend and I'm planning on being there again in the future for the World Cup. Location south of the Stadium Complex its an easy 10 minute drive from Lincoln FInancial Field, Wells Fargo Center and Citzens Bank Park so whether your going to see a concert, basketball, hockey, baseball or football game or as in my case Wrestling event it's super convenient when all of the traffic is jockeying to get onto 95N you're going onto 95S with ease and you're back at your room 10 minutes later. The rooms are clean, the staff is friendly, breakfast is good I have no complaints at all. Rooms in the city were going for over 1K a night this weekend while I got my room here for around 100/night its a no brainer and like I said the next time I go to Philly this is my spot. Free self parking is a plus because every hotel downtown charges for parking and who knows really where they take your car to park it. Thank you Comfort Inn, I'll be seeing you again soon!
Stayed 3 nights in Apr 2024
Response from Comfort Inn Management on Apr 9, 2024
Thank you for staying with us. We really appreciate your kind feedback

8/10 Good

Gilarie

Business traveler, Traveled with partner
Liked: Staff & service, amenities
It was a nice place to stay
Stayed 1 night in Apr 2024
Response from Comfort Inn Management on Apr 6, 2024
Thank you for staying with us. We appreciate your kind feedback

10/10 Excellent

exceed

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Comfort Inn Management on Apr 2, 2024
Thank you for the kind feedback

8/10 Good

zonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall satisfied with the stay, rooms were spacious and clean, staff was nice. The only downside is there are no restaurants in walking distance.
Stayed 2 nights in Mar 2024
Response from Comfort Inn Management on Mar 28, 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
We couldn't ask for more under this price and overall service. Despite of arriving early morning at Philly Airport, their shuttle came to pick us up in 15 mins, making our journey hassle free. Check-in was a breeze, and our room exceeded expectations in terms of cleanliness and comfort. Upon checkin we got to know that they have recently upgraded the hotel and staff which we got to experiece really well. Everything was well organized.highly recommended for a seamless amd enjoyable stay in Philly!
Stayed 2 nights in Mar 2024
Response from Comfort Inn Management on Mar 29, 2024
Thank you for staying with us. We really appreciate your support and kind feedback

8/10 Good

susan

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Comfort Inn Management on Mar 28, 2024
Thank you for staying with us. We appreciate your feedback

8/10 Good

Davon

Traveled with partner
Liked: Staff & service
I’ve stayed at other Comfort Inns and this one was a little bit different than previous stays in the way that you can’t take your complimentary breakfast upstairs which was a bit annoying for me because my boyfriend was still sleeping and I wanted to bring him some food up but couldn’t. The area surrounding looks a wee bit worn down. I didn’t feel in danger or anything though. The room was decent! Clean enough. No stains or funny smells or anything. I disinfect everything anyways no matter where I stay. The team at the front desk was very warm and welcoming. I was a bit thrown off by the $100 security deposit because I’ve never had to do that before at any other Comfort Inn but I imagine that’s due to the location surrounding and sketchy individuals.
Stayed 3 nights in Mar 2024
Response from Comfort Inn Management on Mar 18, 2024
Thank you for the kind feedback. We are glad your stay was nice and comfortable.

2/10 Terrible

Frank

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the middle of a bad area it was dirty and nasty I demanded to not be charged and we didn’t stay there
Stayed 1 night in Mar 2024
Response from Comfort Inn Management on Mar 18, 2024
Thank you for the kind Feedback. The area is absolutely safe. We have a reputed University opposite of the hotel and another hotel and a restaurant in walking distance. There has not been any bad incident in the hotel. We could have addressed the issue if you would have come to the Reception. We always work hard to make the guest stay comfortable and pleasant.

6/10 Okay

Kelly

Stayed 2 nights in Mar 2024
Response from Comfort Inn Management on Apr 8, 2024
Thank you for staying with us. We appreciate your kind feedback

2/10 Terrible

Jean

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
There are many better choices for hotels. The hotel was quite dirty and staff was not friendly. Also, with very limited amenities, the hotel required a $100 hold for incidentals. It has been 5 days since I checked and I have still not received my $100 back yet.
Stayed 1 night in Mar 2024
Response from Comfort Inn Management on Mar 14, 2024
Sorry for the inconvenience. It usually takes 7-10 business days for the deposit to come back to you. It is not the hotel holding the funds it is the Bank so we have no control. Also, what amenities you did not find at the hotel. We have Free Hot Breakfast, Free High Speed Wi-Fi Internet, Guest Laundry, Ice Machine, Vending Machines, Microwave, Coffee Maker, Refrigerator, Hair Dryer, Iron, Premium toiletries, High End Serta Mattress, Over 100 channels on TV, Access to Gym, 24-hour Coffee Station in the lobby, Free Shuttle Service to and from Airport. The staff is very friendly. So it is still a mystery what amenities were limited. Every hotel charges for incidentals and more than 100, so we cannot figure out where the issue is. If your funds are not on your card then it is your Bank's responsibility and not the Hotels responsibility as the funds were released upon check-out. But we look forward to seeing you again and we hope to make your stay more pleasant in your next stay.

6/10 Okay

Bernita

Traveled with partner
na
Stayed 3 nights in Feb 2024
Response from Comfort Inn Management on Mar 11, 2024
Thank you for the kind feebback

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
C
Stayed 1 night in Feb 2024
Response from Comfort Inn Management on Feb 24, 2024
Sorry for the inconvenience you may have experienced at the property. We are working towards making the stay for every guest pleasant and comfortable.

10/10 Excellent

Dominick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay; convenient location and the staff was attentive
Stayed 3 nights in Feb 2024
Response from Comfort Inn Management on Feb 20, 2024
Thank you for the kind feedback. We are working hard to provide a pleasant stay for all out guests. We hope to see you again in the future.

8/10 Good

Michael

It was ok
Stayed 1 night in Feb 2024
Response from Comfort Inn Management on Feb 16, 2024
Thank you for your feedback. We are always working hard to make the stay of our guest more comfortable and pleasant. We hope you see you again in the future.

8/10 Good

Andre

Business traveler
Liked: Staff & service
Disliked: Amenities
Price and access to Route 95 is a plus. I didn't like that iron was not in the room. The microwave oven didn't work.
Stayed 2 nights in Jan 2024
Response from Prashant on Feb 3, 2024
Thank you for the kind feedback. We are always working towards making your stay very pleasant. We will address the issues with the staff and make sure the items of concern are taken care immediately. We invite you to stay with us in the future.

6/10 Okay

Amanda

Traveled with family
Disliked: Staff & service, property conditions & facilities
We checked in at the property around 9pm the woman behind the counter was short with us and couldn't even look up from her computer to speak to us. When I booked the property it said extended parking was available for 5.00 per day with free airport shuttle. I asked the woman about the parking she advised that it was 10.00 per day and was annoyed that I even asked about it. She threw the white binder up on the counter for me to hand write my vehicle information in. I filled out the information and she charged my card 50.00 for 5 days. No receipt was given and nothing was given to put in or on my car. We went to our very room for the night. Room was clean but oddly/half remodeled. There was partially patched holes in the walls, no toilet paper holder on the wall, ect. We had signed up for the 7:00am airport shuttle the night before. We were in the lobby by 6:40am and waiting until 715 for the shuttle to arrive. While waiting I asked the man sitting on the counter about the extended parking, that I had paid the night before but wasn't given any sort of receipt. He handed me to slips of paper to tape on my window that said paid. I was nervous about the whole situation but left for the airport regardless. While on my trip 3 days later I received a call from another man at the hotel asking if I had a car parked there. I stated "Yes, is there a problem?" his response was "oh ok, just checking." I think better management is needed on the parking end for sure. Luckily the car was ther
Stayed 1 night in Jan 2024
Response from Prashant on Feb 1, 2024
We really apologize for the inconvenience this situation may have caused. We are constantly working with our staff to make the stay pleasant for every guest. Will will address the mentioned issues with the staff with on-going training. We hope you choose out property again in the future.

6/10 Okay

Wilkenson

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Prashant on Jan 21, 2024
Thank you for the kind feedback. We are striving to improve the guest experience.

8/10 Good

Tony

Disliked: Cleanliness, property conditions & facilities
We stayed on the 3rd floor. We were there for 1 night for a funeral so we overlooked the dirt on the floor and paint pealing off the bathroom walls. After dinner we pulled down the beds to sit back and watch TV. The one bed had something that looked like tar on the quilt, under the pillow was hair and what I'm guessing is oil from hair. Then we found bugs in the bed. I asked for a new room. I check it before moving our stuff. The toilet tank was so loose I thought it would fall off. Got another room. It was the best of the worst rooms I've seen in a hotel.
Stayed 1 night in Jan 2024
Response from Prashant on Jan 18, 2024
Thank you for the feedback. We are working hard to fix the issues in the hotel. We would invite you to stay again at our property once it is updated again.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very great service we were in the winter storm and they make everything easy for me and my wife very pleasant with the Hotel.
Response from Comfort Inn Management on Feb 20, 2024
Thank you for the kind feedback. We are really working hard to provide a pleasant stay to all our guests. We hope to see you again in the future.

4/10 Poor

Mariangely

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
My room had a broken toilet paper holder, bathtub extremely dirty, you had to play with eh door handle to make sure it latches to lock, all my towels hair in it, found stains on my bed room, and front desk seems lack hospitality manners.
Stayed 2 nights in Dec 2023
Response from Prashant on Jan 15, 2024
We really apologize for the inconvenience. We are working with out staff to address this issue.

2/10 Terrible

Zoraida

Stayed 2 nights in Jan 2024
Response from Prashant on Jan 11, 2024
We apologize for the inconvenience.

4/10 Poor

PEDRO, WHITBY

Stayed 1 night in Jan 2024
Response from Comfort Inn Management on Feb 20, 2024
We really apologize that we did not meet your expectation. We are working hard to ensure pleasant stay for all our guests. We hope to see you again in the future.

2/10 Terrible

Dechelle

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in and walked right back out I was given room 109 it was dirty on6th floor and I seen a mouse Nasty I need a refund
Stayed 1 night in Jan 2024
Response from Prashant on Jan 11, 2024
I am sorry for the bad experience. But we do not have room 109 on our property.

10/10 Excellent

Shirley

Liked: Cleanliness, amenities, property conditions & facilities
Limpio
Stayed 1 night in May 2024
Response from Hotel Manager on May 8, 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you found our hotel clean. Providing a pristine environment for our guests is a top priority for us. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

6/10 Okay

Rejean

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Plancher de la chambre pas très propre.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Dear Rejean,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the cleanliness of your room's floor. Rest assured, we have taken note of your comments and will address this issue promptly to ensure a more enjoyable experience for our future guests. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Manager