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Reviews of Okay Boutique Hotel

4 out of 5
Okay Boutique Hotel
House # 174, street 19Z, Sangkat Chey Chumnas, Khan Daun Pen, Phnom Penh

Reviews

8.4

Very Good

Rating 10 - Excellent. 267 out of 623 reviews" "
Rating 8 - Good. 246 out of 623 reviews" "
Rating 6 - Okay. 67 out of 623 reviews" "
Rating 4 - Poor. 28 out of 623 reviews" "
Rating 2 - Terrible. 15 out of 623 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Michael O

The only negative were slow elevators. The roof top restaurant and pool were superb.
Stayed 4 nights in Jan 2024

6/10 Okay

Hironori

Traveled with family
Stayed 2 nights in Dec 2023

4/10 Poor

Mark

Traveled with group
Disliked: Property conditions & facilities
A fire risk hotel.
This hotel may look lovely, Now just think if there was a fire. No fire alarm system in this hotel, So no smoke detectors anywhere in this hotel, No fire sprinkler system anywhere in this hotel. No red break glass to raise the alarm of a fire in this hotel. No thing was a single fire extinguisher on each level of this 14 floor building. Room, lobby and hallways are full of wood and clutter. Now, Just think before booking. If, god forbid, there was a fire how would you escape? With no audible fire alarm system and the hotel is narrow and tall. Not even a fire escape plan in any room. This dated hotel is in despirate need of a safety review and is not in good condition anymore. Just look at any photos of this place. Nothing to protect life in the event of a fire. People will give this place 8/10 or 10/10 but they have not taken the safety into account. If you have no problem staying in accommodation without fire safety, then go ahead and book. And download the pass app for cheaper taxis. Breakfast is very poor as its all mix and match. Better off eating out. Ive stayed in some real bad places and never left a review but this place is the worst so far.
Stayed 3 nights in Nov 2023

8/10 Good

Karen, Fair Oaks

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here for years but this is my first trip back since Covid. The place is the same but the neighborhood has changed a bit.
Stayed 1 night in Oct 2023

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Phrixos

Stayed 1 night in Oct 2023

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phnom Pehn stay.
Very comfortable double room with small balcony. Beautiful foyer, with very ornate furnishings. Staff very welcoming. Great location, across road from school, close to many food outlets, bars & shops. All around very nice, no complaints.
Stayed 2 nights in Jul 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday. In Cambodia
Hotel was in a good location. Nice clean rooms. Tho only problem I had was that there was no hot water they moved me from my first room to another room on a different. Floor but it was still the same no hot water. Was told to leave it running for 10 minuets. But it was to no avail. But apart from that it’s a great hotel. Would stay there again.
Stayed 14 nights in Jun 2023

10/10 Excellent

Dany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was beautiful and right in the heart of the city.
Stayed 1 night in May 2023

2/10 Terrible

Samantha

Disliked: Staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
Hotel was average for the price, nice pool and views but could have been cleaner and I was prepared to give a half decent review. However, the issue came when money was stolen from our room. The attitude of the staff was disgusting, suggesting we had spent the money ourselves, and refusing to call the police because they "didn't know the number". We were allowed to see security footage... At approximately 5 times real time, this would have taken hours. It felt like the staff were laughing at us rather than showing any sympathy and I felt totally unsafe that the room could be accessed like that as I was travelling alone for the start of my stay. All staff we spoke too kept repeating the line "this has never happened before" which makes me in pretty sure that is not the case.
Stayed 4 nights in Mar 2023

8/10 Good

Ayra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location as it is close to the riverside and palace. Kind and helpful staff. Breakfast buffet had many options and our kids loved it. Reasonably priced. Unfortunately the pool caused most of us to get very itchy. We would stay there again if we don’t plan on swimming.
Stayed 2 nights in Mar 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with nice rooms. The woodwork everywhere in the hotel is amazing. Ask for a room on the 6th floor or higher for better light. My only complaint was the air condition blew cold air directly on the beds instead of an indirect flow.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the traditional woodwork everywhere. The rooftaop bar and pool were lovely. The breakfast area above the pool was beautiful.
Stayed 3 nights in Mar 2020
Response from Roth on Mar 20, 2020
Dear Valued Guests, Greetings from Okay Boutique Hotel, Thank you for your accommodation and take time to review with our property. we are appreciate with your Lovely feedback .We hope you will come back and share to your friend about our Hotel. We hope to see you again in the future . Best regards, Sreyroth Management team.

8/10 Good

Bernard

Liked: Room comfort
Disliked: Staff & service
Water pressure on the high floor is low, breakfast is a bit too oily for me personally. Otherwise the place is good for its value.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Okay hotel is an older hotel that features Khmer woodwork and carvings throughout. Our 1st room was spacious with a great view of the Palace. Unfortunately, we were woken up at 1:00 AM by a loud screeching noise from the wall mounted air conditioner and a large pool of water on the floor underneath it. Staff promptly changed our room to a comparable room. Pool is small and loungers get occupied quickly. Temperature is great! Towels at the pool and rooms are thin and have seen better days. When they say slippers, they mean rubber flip flops, not house slippers. Breakfast is okay. Coffee could be better. Best thing is the staff and the central location close to all the tourist sites.
Stayed 3 nights in Feb 2020

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a respite from the city
Staying at the hotel is like living in a jewellery box, all the ornate gleaming wood and old world charm. The rooftop pool is a wonderful respite from the business of the city but it is difficult to get a space. Some reception staff were quite brusque at times and there seemed to be a sense of inflexibility and that they didn’t enjoy their job. Apart from that, the hotel was lovely.
Stayed 3 nights in Feb 2020
Response from Vichet on Feb 25, 2020
Dear Dawn, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. It is very helpful and we apologize for any inconvenience during your stayed. Your comment is highly appreciated. we will improve our new staff accordingly. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sewer smell in bathroom, yucky towels were like rags, sink backed up every time we used it, and no response to our request to fix it. Bathroom was untidy. Garbage in street across from hotel was piled up and picked through and left an awful smell. We saw several other hotels in area that were much nicer. Expedia - how could you have a 4-star rating ?
Stayed 1 night in Feb 2020
Response from V on Feb 19, 2020
Dear Value Guest, Thank you very much for your choosing our hotel to your accommodation. We are apologize for any inconvenience occurred during your staying. We will improve it accordingly with housekeeping staff. We wish you have only good luck and happiness. Best Wishes, Management Team

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
The location is probably the best thing about this place. Everything else was a huge disappointment for me. First of all, my questions in e-mails were never answered prior to my arrival. I arrived at 9pm to check-in, tired after a long day and I was told that I had to wait 15 min because my room wasn't ready. At 9pm!! I said this is unacceptable as checking in opens at 2pm. I got some lame excuse but I insisted that I needed my room. The lady said OK, I could go soon. As I finally entered the room, a handful of mosquitoes surrounded me and got 5 bits in about 3 minutes. I went down to reception to complain. Instead of offering a different room, maintenance arrived with a Raid! spray and sprayed my room full so I had to leave for a while. When I finally got into bed, I noticed that one of the pillows had patches on. I checked the others that had short, black hair on them. I was shocked but too tired to go down again to complain. Let's not forget that it's coronavirus period and it's highly likely that I was given a bed with dirty bedsheet!!! I just threw all the pillows on the floor, got my towel under my head and had a broken night's sleep. I complained in the morning and instead of an explanation, they thanked me for my concerns. The mosquitoes stayed for the whole time, bothering and biting me while trying to sleep. Adding to that, the reception had zero control over noisy, drunk guests returning in the middle of the night that kept me awake between 1-2am.Not recommended.
Stayed 3 nights in Feb 2020
Response from V on Feb 17, 2020
Dear Value Guest, Thank you very much for your choosing our hotel to your accommodation. We are apologize for any inconvenience occurred during your staying. We will improve it accordingly with housekeeping and receptionist staff. We wish you have only good luck and happiness. Best Wishes, Management Team

8/10 Good

PF, Kobe, Japan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Everything was great except the air conditioner in my room wasn’t good and really noisy.
Stayed 6 nights in Feb 2020
Response from V on Feb 17, 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. It is very helpful and we apologize for any inconvenience during your stayed. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Food is good especially the banana bread. However, breakfast was always served late. Breakfast starts at 6:30 am but when I went there at 6:30, no food ready ...they were just starting putting the food and sweeping the floor and arranging the tables. If it is 6:30, food must be ready because other customers go out early. The personnel should at least give a SMILE to the customers. They were too serious.
Stayed 4 nights in Feb 2020
Response from V on Feb 14, 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. It is very helpful and we apologize for any inconvenience during your stayed. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Location and quite , close to the Palace, Roof Pool / bar very nice, good view. Our room: plenty of Space. I would stay there next time too.
Stayed 2 nights in Jan 2020
Response from Vichet on Feb 13, 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is wonderful with a view of the Royal Palace. Always use Grab or PassApp don’t use the TukTuks in front of the hotel. They charge twice or three times the price.
Stayed 5 nights in Feb 2020
Response from Vichet on Feb 13, 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

10/10 Excellent

Zarak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zarak
Staffs are very friendly. Breakfast was amazing.
Stayed 6 nights in Feb 2020
Response from Vichet on Feb 12, 2020
Dear Zarak, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

8/10 Good

Pawel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding is a bit dirty on the streets but close to Palace
Stayed 2 nights in Jan 2020
Response from Vichet on Feb 3, 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

8/10 Good

Wendy, Newcastle

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the breakfast and restaurant decor, views and lovely breeze. Pool deck was also beautiful to refresh in the afternoons. Room was OK, but there was an extremely foul sewer smell coming from the toilet they sprayed down the drain and it improved but worse the next morning. Finally they moved us to another room. Location was good and quiet and walkable to everything.
Stayed 3 nights in Jan 2020
Response from Vichet on Jan 28, 2020
Dear Sir / Madam, Greeting From Okay Boutique Hotel. We would like to say thank you for staying with us, we know frankly that there are other options to choose from when staying at Phnom Penh. In face your chosen Okay Boutique Hotel is a great honor. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. The smell came from the toilet we had been fixed and it's not happened all the time, just only once you stayed. Thank you once again for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

2/10 Terrible

HB, US

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had signs up showing how to properly accept a hooker. It was super dirty. Ceiling leaking in room. Bed sheets stained and with hair. They wouldn’t give refund and only wanted to move room. No thanks. I finally demanded refund after showing them photos and they complied. I wouldn’t stay here unless truly prepared.
Stayed 2 nights in Jan 2020
Response from Vichet on Jan 28, 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. it is very helpful and we apologize for any inconvenience during your stayed. We can do the refund to the guest if we check in the appropriated reason. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Vichet on Jan 26, 2020
Dear Value Guest, Thank you very much for your choosing our hotel to your accommodation. We are apologize for any inconvenience occurred during your staying. We will improve it accordingly with our staff. We wish you have only good luck and happiness. Best Wishes, Vichet-GM

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, great reception area, friendly helpful staff, great roof top pool. Breakfast very good Overall a very pleasant stay thank you
Stayed 3 nights in Jan 2020
Response from Vichet on Jan 24, 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. it is very helpful and we apologize for any inconvenience during your stayed. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a thoroughly enjoyable stay. The view of the City was to die for. The assets are the sky bar and pool. The room was perfectly comfortable. I loved the stone bath/shower. All in all, i would reccommend a visit.
Stayed 3 nights in Jan 2020
Response from Vichet on Jan 22, 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. it is very helpful and we apologize for any inconvenience during your stayed. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooftop with a swimming pool. Nice and clean rooms.
Stayed 2 nights in Jan 2020
Response from Vichet on Jan 20, 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

10/10 Excellent

Ira, New York, NY

Liked: Staff & service, amenities
The entrance and the reception of the hotel is beautiful. The staff are very polite and extremely helpful. The girl at the information desk helped me set up my van service to Ratanakiri. The on-site spa service was great and the restaurant had decent food. However, the room itself reflected the price I paid for, so no comments there. It did have a balcony and the view of the Royal Palace. I traveled solo and it felt safe. It was a family-friendly hotel.
Stayed 1 night in Jan 2020
Response from Vichet on Jan 20, 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms don't match pictures posted by management
We didn't even stay the night after check in. We packed our bags, found another hotel and moved ASAP. The rooms are dingy, substandard and do not match the pictures on social media posted by the hotel management. The hotel should post more real pictures to avoid tricking guests into booking and being shocked on arrival.
Stayed 1 night in Dec 2019
Response from Vichet on Jan 20, 2020
Dear Sir / Madam, Thank you for choosing to stay with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback. it is very helpful and we are apologize for any inconvenience during your trip. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

8/10 Good

DenoTraveler, Sequim Washington

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful.- one of the loveliest in which I have stayed. The rooms were spacious. It was very clean and the beds were comfortable. Pool was small but kept very clean. The cadre of tuktuk drivers were always available, friendly, and economical. The hotel staff were very gracious and helpful. The only reason I gave 4 stars instead of 5 is because the restaurant did not come up to the same level of quality as the rest of the hotel. The food was mediocre, more expensive than quality restaurants nearby, and the staff was less than welcoming. The hotel is on a small side street/court yard. Tuktuk drivers other than the hotel squad had a difficult time finding it.
Stayed 5 nights in Dec 2019
Response from Vichet on Jan 20, 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

4/10 Poor

Latha, Singapore

Firstly, though I had paid for and reserved the room at Okay Boutique Hotel, when I landed at the hotel, I was told that they have run out of rooms. And all the while I was waiting at the reception, they were continuing to check-in people who came in after me. Of course, the difference was that they were all white which led me to believe that I was second priority to them (being an Indian and not European or American). When I asked how they were checking them in, he said oh you are single and you can go to the other hotel. When I argued, the check-in person and later the hotel owner I spoke to was quite rude and said they will refund the money if I have a problem. I had no choice since it was already late in the evening and running around with my luggage trying to find a hotel was not on my list. The question here is not the refund but to give me the services for which I had paid for. The hotel was ok, breakfast was bad, the service at breakfast was terrible. Being a single traveller and a woman, the idea of booking through Expedia is that I do not land up in a new country with no place to stay. I think Expedia also owes me an explanation as to why such properties are on their portal and they have to let clients know very clearly that the rooms are not guaranteed and they should not accept the booking with full payment and leave us in the hands of such unprofessional people. Hence for any people trying to look at the hotel, if you are white-ok, but others-beware!!
Stayed 2 nights in Dec 2019
Response from Vichet on Jan 20, 2020
Dear Sir / Madam, Thank you for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback. it is very helpful and we apologize for any inconvenience during your stayed. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast ever. It was an incredible surprise ~ lovely facilities and great staff.
Stayed 3 nights in Nov 2019
Response from Vichet on Dec 6, 2019
Dear Value customer, Thank you for choosing our hotel for your accommodation. We are very pleased about your satisfaction in our hotel. We wish you good luck and happiness. Best wishes, Vichet-GM

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Vichet on Nov 24, 2019
Dear Value customer, Thank you for choosing our hotel as accommodation. Your rating is highly appreciated. We wish you good luck and success. Many thanks

8/10 Good

Verified traveler

Stayed 2 nights in Nov 2019
Response from Vichet on Nov 24, 2019
Dear Value customer, Thank you for choosing our hotel as accommodation. Your rating is highly appreciated. We wish you good luck and success. Many thanks

8/10 Good

Maria Lolita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was very good, breakfast was very good & located on top of the hotel with an excellent view. Location of the hotel was perfect, you can go by foot to the Royal Palace, history museum & many more...there’s also this excellent restaurant FAT nearby. We really recommend this place, went 2 times & my husband is a chef so this really means a lot....
Stayed 3 nights in Oct 2019
Response from Reservation team. on Nov 3, 2019
Dear Valued Guests, Greeting from Okay Boutique Hotel! We are really appreciated to heard that, we will share all the information to our team .We hope you will recommended to your friend and your family with this Hotel.We hope to see you again ,thank you. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not expect this hotel to be nearly as nice as it was- especially for the money. It is located in a small alley, away from all the craziness of the Phnom Penh streets. Both the exterior and interior of the hotel are covered in elaborate luxury wood carvings. The same goes for the room- The decor is just beautiful. They upgraded us to a huge room overlooking the city! Rooftop pool was nice as was the included breakfast. Attentive service as well
Stayed 1 night in Oct 2019
Response from Management team on Nov 3, 2019
Dear Valued Guests, Greeting from Okay Boutique Hotel! We appreciate to heard that you love our decoration with our hotel and our service ,we hope you will recommend to everyone and we will share all the information to our team ,thank you. Best regards,

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I liked the entrance and pool. I thought the breakfast venue has a great view of the city. I liked the location. The staff were also helpful and polite. My main issue with this hotel was being assigned an inferior room when I checked in as the aircon was not working and the electronic safe was broken. The room is located on the 12th floor next to the pump room and is noisy. The main door to the room uses a key unlike the electronic cards for other rooms. This room is next to the massage parlour too and is inappropriate for guests. Avoid room 1204 if offered. We were moved eventually, but after a long flight, this was not a good impression.
Stayed 3 nights in Oct 2019
Response from Management team. on Oct 29, 2019
Dear Valued Guests, Greeting from Okay Boutique Hotel! We appreciate to heard that, but felling sorry that the problem that you met when you stay with our hotel. We are maintenance this case and share to our team to improve and change .Thank you for your information and we hope you will come back again,have a grate stay next time . Best regards,

4/10 Poor

Verified traveler

Liked: Amenities
I was disappointed with this property. The lobby is pleasant and the pool and rooftop bar are very good. The location is excellent. The staff are polite and friendly and jolly but not the most efficient However, the hotel is overpriced. The rooftop restaurant is pleasant but overcrowded during breakfast. The breakfast is adequate but nothing special. I was particularly disappointed that there was no bacon.Due to the price I would not stay there again
Stayed 2 nights in Oct 2019
Response from Management team on Oct 29, 2019
Dear Valued Guests, Greeting from Okay Boutique Hotel! We appreciate to heard that our decoration and staff but felling sorry that the problem that you met when you stay with our hotel. We are maintenance this case and share to our team to improve and change .Thank you for your information and we hope you will come back again,have a grate stay next time . Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful looking hotel, very authentic. Very good breakfast. Amazing pool area
Stayed 2 nights in Oct 2019
Response from Management Team on Oct 27, 2019
Dear Value client, We would appreciated for your action and review us. we hope to warm welcome you next time We look forward to hear and see you. Regards Regards,

8/10 Good

Andy, Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent pool. Good location. Friendly staff. Breakfast was not great considering the price of hotel
Stayed 7 nights in Oct 2019
Response from Management Team on Oct 27, 2019
Dear Value client, We would appreciated for your action and review us. we try to improve our breakfast according we hope to hear and see you next time. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, across from the national museum and royal palace. Breakfast is very good too, big variety of choice. In the bathroom, shower facility is kind of old fashion, can be upgraded in the future.
Stayed 3 nights in Oct 2019
Response from management Team on Oct 27, 2019
Dear Value client, We would appreciated for your action and review us. your review is very important to us to share and spread this comment to team in order to keeping up and to bee professional. We hope to hear and see you next time. Regards Regards,

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Great hotel, with helpful staff both before our during our stay. Traditional Asian breakfast, with an egg station, fruit and pancakes was delicious. Pool was great. We only used the restaurant once, this was delicious and at a very reasonable cost. We went on the okay boat trip, which was a dollar for transport and you only payed for food and drink consumed on the boat, which was only the same price as the local eateries, so in real terms, it was free. My only gripe would be the tuk tuk drivers wanting to charge you double the amount of what it should cost and then give you grief for using “Grab”, if there prices were reasonable without all the bartering hassle, we would have used them every time. But all in all, a great hotel.
Stayed 4 nights in Sep 2019
Response from management Team on Oct 27, 2019
Dear Valued client, We would appreciated and delighted to share this review to team in order to make more an improve and keep our service better and better, high quality, reasonable price. we are only one Okay light boat and hotel if you book here and get more benefits during you stay. please recommend and share this to your friends and family in Cambodia as much as possible. hope to hear and see you next vacation. We look forward to hearing and seeing you soon. Regards

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Close to main attractions so easy to get around and priced ok for what it is
Stayed 1 night in Sep 2019
Response from Management on Oct 27, 2019
Dear Value client, We would appreciated for your action and review us. we hope to hear and see you next time. Regards,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s better than Okay
Lovely decor, lovely staff.
Stayed 6 nights in Sep 2019
Response from management on Oct 27, 2019
Dear Value client, We would appreciated for your action and review us. we hope to hear and see you next time. Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all key tourist spots that you would like to visit royal palace , river front etc
Stayed 2 nights in Sep 2019
Response from Management on Oct 27, 2019
Dear Value client, We would appreciated for your action and review us. we hope to hear and see you next time. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is awesome!
I was quizzical about the name, the 'Okay Hotel', but its fantastic: they should rename it! Like living in a museum, all authentic Cambodian style. Never seen anything like it, but loved it! Service was great, they helped me out a couple of times and upgraded the room. Food was really good, happy hour round the pool was a little odd, but the view from the pool is awesome! I'd definitely stay here again and recommend it to anyone. It is very popular and very busy, perhaps no surprise. In fact I liked it so much I extended my stay!
Stayed 3 nights in Sep 2019
Response from Management team on Oct 27, 2019
Dear valued customer, Greeting from Okay Boutique Hotel! We are very appreciate to herd that, we will share this review to our head department team in older to improve to be better we will rename all nice place near by to the customer need,we hope you will recommend to everyone ,friend or family to stay with us .Thank you Best Regard

10/10 Excellent

Alasdair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Highly recommend!
Really great hotel. The room was very spacious and the shower was great and plenty of hot water. We have been in other hotels in Vietnam and Cambodia and this has been the best one we stayed in. There were also prices in the hotel room for Tuk Tuks which were very reasonable. Perfect location walking distance to everywhere in the city centre.
Stayed 3 nights in Sep 2019
Response from Management team on Oct 27, 2019
Dear Value Customer, Greeting from Okay Boutique! We are very appropriate to heard that, we hope to see you next time and recommend to everyone, friend or family when they are coming to stay in Cambodia and worm welcome from our hotel.Thank you Best regard,