2/10 Terrible
Kerrieanne
Jan 28, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
MUST READ! Please do your research prior to booking this hotel, extremely unfortunate as the location is prime. We arrived at the hotel an hour prior to check in, flew in from Canada and were a bit jet legged. We were dropped off from airport at Porter House , went to get our bearings and potentially leave our bags prior to a beach walk till check in time. We noticed open liquor on the counter, we were approached by a male staff member who initially engaged in conversation. However the tone and behaviour of the man changed alarmingly from passive aggressive, to insulting before becoming intimidating and threatening. As medical and law professionals who deal with confrontation daily, we were immediately threatened by this hostile behaviour. He then stated to each of us individually that he “doesn’t like us” and “to leave and never come back”. We exited the facility as per directed by the staff member as did not want to trespass on the property, we also began fearing for our safety. He stated we would be refunded in full. We immediately left and reported this to Expedia who played the non bias mediator until provided further details. More research has shown this is a chronic ongoing issue with this staff member , and we are currently in contact with multiple agencies who have assured action will be taken and it has been escalated to higher levels then normal reporting lines/reviews ongoing investigations. Not a safe place to stay. Raja or Roger, commits the offence of fraud.
Kerrieanne
Stayed 3 nights in Jan 2024