Twinpalms Phuket

Staff were extremely accommodating and well manners. Tended to our every need :)

very beautiful hotel , service ,staff, grounds, the pool everything you could ask for. would go back for sure

We stayed here for 10 nights in late May 2013. Upon arrival we were upgraded to a de-lux palm room on the first floor, great start! It was quiet, comfortable and large, with all the amenities one could possibly want. We had a good size balcony overlooking the pool area. The staff were all simply wonderful, genuinely interested in you and nothing was too much trouble, from the cleaning staff to the reception people and the beach waiters and bar tenders. Near the end of our stay the hotel was running at full capacity, but the service we received was still first class. We would definitely stay here again if we visited Phuket.

Very kind, very nice. Advise: Check out the Catch Beachclub.

Check in to check out was excellent. Personally guided by reception staff to the room and finer details explained about happy hours and the catch club, etc.The pool was the largest hotel pool i have seen and the water quality was excellent. Clientele was a mixture of european and aussies, 30's and upwards who were not first time travellers. We chose after a few days to have dinner at the hotel either at the restaurant or room service ,it was very good and not much dearer than at the beach.

The pool is open 24 hours and this makes it nice in ths hot environment. Its also very quiet and pleasing stay. We loved it very much and want to come back.

The perfect place to just relax and never have to leave the pool.

This was one of the best hotels that we have stayed in. The staff are amazing and the small attention to detail by the hotel make this hotel stand out as world class. We stayed for 5 nights in a Deluxe lagoon pool room #47. The room was perfect and the setting allowing access directly to the pool is perfect. I know a few people complained about the lagoon rooms not having privacy but we really did not have a problem as #47 is right at the back. The style of the hotel makes the pool integral with the rooms and it is what makes the hotel so awesome so the small sacrifice is that all the rooms around the pool lack seclusion but it is worth it. I would recommend the lagoon rooms as it was great to come home each night and just jump straight into the pool in front of your room or to sit with a glass of wine on your balcony with legs in the pool. The staff were amazingly friendly and courteous the entire time and always responded immediately as well to emails I sent with questions about taxi fares etc in Thailand. The staff really go the extra mile.

It was a great hotel with fantastic service overall. We had a host who picked us up from the airport, joined us on our cruise and pretty much arranged the whole stay for us. She was fantastic and probably the reason why I would return to this hotel (I'd also easily follow her to her next hotel though). The only downside is that it doesn't have direct beach access and a bar that you can access direct while swimming in the pool. Also they seriously need to revisit their buffet breakfast range as it doesn't live up to expectations of a 5 star hotel. And after staying for 11 nights in their second best rooms, we were not given a late check out and when asked to borrow a standard room for a few hours to put our son to sleep they were going to charge us 5000Baht. I wasn't at all impressed with that! But the location was fantastic and plenty of good restaurants and beaches around.

Was a very nice hotel however we opted for a private pool which was very cold so we did not use it much at all. Also villa host could have checked in on us more