Dear John, We apologize for the cleanliness issues you encountered during your stay. Your experience does not reflect our standards, and we deeply regret any inconvenience caused. We will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to regain your trust and provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Arthur, Thank you for selecting us. Our primary motto is to keep all our guests happy and satisfied during their time with us. However, we are disappointed to know about your breakfast experience and will check with the team concerned to find out what went wrong. Please consider this an isolated incident and return, as we would welcome the opportunity to provide you with the seamless stay you deserve at Extended Stay America.Sincerely,Hotel Management

Dear Ethiraju, Thank you for sharing your feedback. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast and any disturbances due to the noise. We will address these concerns promptly with our team to ensure improvements and consider a better experience for your future visits. We appreciate your understanding and hope to welcome you back for a better stay. Thank you for sharing your concerns with us.Sincerely,Hotel Management

Dear Jessica, Thank you for sharing your experience with us. We're glad you found your stay quiet and suitable for a few nights. However, we are sorry the amenities did not meet your expectations. We will consider your feedback for future enhancement. Thank you for choosing to stay with us, and we hope to welcome you back for another comfortable stay in the future!Sincerely,Hotel Management

Dear Rae-Elle, We're genuinely thrilled to read that you found our hotel to offer exceptional quality for the price! Providing exceptional value to our guests is our top priority at Extended Stay America. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another outstanding experience.Sincerely,Hotel Management

Dear Gary, Thank you for your kind feedback of your stay at Extended Stay America! We're thrilled to hear that Denise and our staff were able to make your stay wonderful. Providing exceptional service and ensuring our guests have a pleasant experience is our top priority. Denise and the rest of our team work hard to create a welcoming and comfortable atmosphere for all our guests, and we're delighted that they were able to exceed your expectations. We'll be sure to pass along your appreciation to Denise and the team. We look forward to welcoming you back again soon!Sincerely, Hotel Management

Dear Julie, Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We can do better, and we hope you will allow us to prove that to you. Sincerely,Hotel Management

Dear James, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

Dear david, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Bonface, We're thrilled to hear that you had an awesome experience at Extended Stay America! Your satisfaction is our priority, and we're delighted that you plan to return. Thank you for choosing us for your stay, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

Dear Cara, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Geoff, Thank you for taking the time to review our hotel. We apologize for the inconvenience you experienced when the fire alarm went off. Thankfully, it was a false alarm, but we understand your frustration. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear william, Thank you for sharing your feedback regarding your recent stay with us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely,Hotel Management

Dear Ghanshyam, Thank you for taking the time to give us feedback about your recent stay. We are glad that you liked most aspects of our hotel. We pride ourselves on delivering a pleasant hotel experience; therefore, we apologize for the noise issues you experienced. Your concerns have been shared with our team, and we will ensure this does not happen again. We look forward to welcoming you back the next time you are in the area.Sincerely,Hotel Management

Dear Loyal, We appreciate you being our guest and providing your thoughtful feedback. We regret our accommodations were not ideal for the purpose of your visit, and we apologize for any inconvenience you encountered during your stay. We are committed to enhancing our guest satisfaction and will use your remarks to improve our services moving forward. Your comments are essential to us, and we hope you will reconsider staying with us in the future, allowing us to show you the enjoyable stay we want for every guest.Sincerely,Hotel Management

Dear Erika, We are delighted you chose to stay with us at Extended Stay America. We are happy you found everything perfect about your time with us. However, we are incredibly sorry for the situation you described regarding noise from other guests. Our goal is to provide excellent service and a comfortable suite so you can get a good night's rest. Therefore, we are very disappointed that your sleep was disrupted, and we completely understand how frustrating this was for you.We hope you will allow us another opportunity to provide you with the relaxing, outstanding experience you deserve.Sincerely,Hotel Management

Dear Laura, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Also, we sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

Dear Juan, Thank you for sharing your experience with us. We are sorry for the housekeeping oversight in your room, and we understand that you didn't get a good night's rest. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. For future visits, please know our front desk is available around the clock to help make your stay as comfortable as possible. Thank you for choosing us; we look forward to serving you better in the future. Sincerely,Hotel Management

Dear Timothy, Thank you for sharing your genuine feedback. It is disappointing to learn about the difficulties you encountered upon arrival. We will investigate this issue with our front office team to ensure we handle such situations better going forward. We hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Beau, Thank you for choosing us. We're sorry for any inconvenience caused by missing some issues in your room's preparation. We have discussed this with our housekeeping team, and steps are being taken to ensure this is not repeated. On the other hand, we are happy to know you loved our staff and appreciated their efforts. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Nicole, Thank you for your recent review of your stay at our hotel. It is lovely to know that your interactions with our staff have been so exceptional. We will certainly share your words of appreciation with them. However, We are sorry about the issue in your room during your stay. We do not take these concerns lightly, especially with the pest control and cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping and pest control team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management

Dear Robert, Thank you for sharing your feedback with us regarding the noise concerns you had during your stay. We apologize for any inconvenience caused and understand the importance of providing a peaceful environment for our guests. We take all guest feedback seriously and will review our pet policies and procedures to ensure that we do everything possible to minimize any disturbances. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We appreciate your honesty and hope that you will consider staying with us again in the future so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Stephen, Thank you for staying with us. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management