Exterior

Reviews of Holiday Inn Express & Suites Pittsburgh West - Greentree, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1012 reviews" "
Rating 8 - Good. 285 out of 1012 reviews" "
Rating 6 - Okay. 90 out of 1012 reviews" "
Rating 4 - Poor. 34 out of 1012 reviews" "
Rating 2 - Terrible. 31 out of 1012 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Corey, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to
Stayed 1 night in May 2024
Response from Customer Service on May 10, 2024
Corey, it's great to hear that you found the Holiday Inn Express & Suites Pittsburgh West - Green Tree easily accessible. We appreciate your feedback and look forward to welcoming you back for your future travel needs.

10/10 Excellent

Kai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and the room was large. Check in at the front desk was quick and the staff was very nice.
Stayed 1 night in May 2024
Response from Customer Service on May 8, 2024
Kai, we're delighted to hear you found your room at the Holiday Inn Express & Suites Pittsburgh West - Green Tree spacious and peaceful. It's fantastic you experienced a swift check-in and felt our team members were pleasant. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close this was to downtown Pittsburgh. I liked how large the rooms were. I appreciated all the healthy options for breakfast. One thing to consider for the next remodel is having a small sink outside of the bathroom with a water filter to refill water bottles in the room.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 5, 2024
Catherine, thank you so much for your wonderful feedback! We're thrilled to hear that you appreciated Holiday Inn Express & Suites Pittsburgh West - Green Tree's proximity to downtown, spacious rooms, and health-conscious breakfast options. Your suggestion regarding an additional water source in the room is insightful and has been noted for future improvements. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

jun

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We stay here a few years ago and were pretty happy then. However, this time it is kind of disappointing. The floor, elevator, etc, need to be cleaner. In my unit, the curtain has holes. The carpet appears to be dirty, and the bottle of body was empty. The breakfast was nice though.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 1, 2024
Jun, we appreciate your feedback and are glad you enjoyed the breakfast. We're sorry to hear that your recent experience did not live up to your previous stays. We are continually making improvements to our facility's cleanliness and we regret to hear about the condition of your room. Rest assured, these concerns will be shared with our housekeeping team. We truly hope to have the chance to better serve you in the future.

10/10 Excellent

Mike

Traveled with family
Liked: Staff & service, amenities
The ftont desk staff were fantastic. The hallways and elevators need to be addressed due to lack of cleanliness.
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Mike, we appreciate your glowing review about our front desk team at the Holiday Inn Express & Suites Pittsburgh West - Green Tree! They'll surely be thrilled to hear your praise. We've noted your feedback about the cleanliness in certain areas, and rest assured, we're reviewing our housekeeping protocols. We hope you'll stay with us again soon for an even more delightful experience.

10/10 Excellent

Scott

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived after midnight staff were very accommodating.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Scott, it's wonderful to hear that you had a positive experience at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're delighted our team members were able to assist effectively, especially given your late arrival. Thank you for choosing us and we hope to welcome you back on future trips.

4/10 Poor

Saurabh

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Mattress for the king size bed and pull out bed was in extreme worst conditions. We all went home with no sleep and body pain for $185 per day room. Worst Holiday Inn experience ever.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Saurabh, it's disappointing to read about your recent experience. We sincerely regret that our bedding did not meet your expectations, causing discomfort during your stay. Our aim is to provide a comfortable and relaxing environment for all our guests, and it is apparent that you feel we missed the mark on this occasion. We have taken note of your feedback and will certainly address it with the appropriate teams. While we understand this experience has impacted your impression, we hope you might consider giving us another chance to improve your view in the future.

8/10 Good

Faith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel over all was nice and quiet and clean Air conditioner was a little annoying in the fact it kept running then cutting off then turning on etc but the temp would drastically change from hot to cold did not seem to keep a happy medium temp
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Faith, it's wonderful to hear that you appreciated the tranquility and cleanliness at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We regret any inconvenience you experienced with the temperature control; we continually aim to enhance our guest's comfort. Thank you for your feedback, and we look forward to the opportunity to serve you again.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Holiday Inn Express
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Steve, it's wonderful to hear about your affection for the Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're pleased to continue providing a stellar experience for you. Looking forward to seeing you again soon!

4/10 Poor

Deeboy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was unlivable. The stench in the carpet in the hallway especially on the 6th floor was so toxic that we had to wear a mask. Totally unacceptable. The breakfast was not good at all, taste wise, but the staff was very professional
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Deeboy, we regret to hear about the issues you've encountered during your stay, particularly the unpleasant odors and the less than satisfactory breakfast experience. We appreciate your kind words about our team members and will ensure to address your concerns to improve the quality of our services. We hope for another opportunity to provide you with a more enjoyable stay in the future.

8/10 Good

JORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good servic
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Thank you for the 4-star rating, Jorge!We are delighted to see that you had a wonderful time at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk was very helpful
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Larry, it's great to hear your positive remarks concerning our team member at the front desk at Holiday Inn Express & Suites Pittsburgh West - Green Tree. Your satisfaction is a source of pride for us and we're delighted this individual could assist you during your stay. We can't wait to welcome you back in the future.

10/10 Excellent

Ezzat

Stayed 4 nights in Apr 2024
Response from Customer Service on May 9, 2024
Thanks for the outstanding rating, Ezzat!We're delighted your time at Holiday Inn Express & Suites Pittsburgh West - Green Tree was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Okay

Natosha

The bathroom has all types of hair in the shower and in the bathroom floor. They need to thoroughly clean those bathrooms from the toilets around the base and under the sink. That's exactly why I bring my own cleaning products. Do better with cleaning those rooms!
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Natosha, we're sorry to learn about your experience with room cleanliness. We understand the importance of maintaining high hygiene standards. Please be assured that your feedback has been taken seriously and we will strive to improve our services. Your observations are much appreciated, as they assist us in providing a better experience in the future. Thank you for taking the time to share your thoughts.

8/10 Good

Michael, Upper Marlboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They front desk staff on arrival was minimally communicative. He offered little to no information on the hotel amenities. He failed point out that there would be $100 extra incidentals charge held on the room which surprised me when my cc company request approval of the charge. This should be pointed out on check-in to guests. The breakfast staff were exceptional. They were constantly attending to an exceptionally busy breakfast area each morning. The first room we were provided had noticeable trash remaining in the the room on the desk and table. The room otherwise, appeared to be clean, but the bed appeared to have been sat on. Upon informing the front desk, we were given a new room quickly which was very clean and in condition we would typically find with other hotels.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Michael, we appreciate your comments and are glad that our breakfast team members provided exceptional service. We apologize for any confusion with the incidentals charge and for the initial issues you faced regarding room cleanliness. We're pleased to hear that the issue was handled quickly and that your new room met your expectations. At Holiday Inn Express & Suites Pittsburgh West - Green Tree, we always strive to provide quick resolutions and welcoming experiences. We hope you'll consider returning during your next visit to Pittsburgh.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The eating area could be expanded. The hot water should be plumbed.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Linda, it's delightful to hear you enjoyed your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We appreciate your feedback regarding the dining area and understand your observations about the hot water system. Be assured we continually strive to improve our guest's experiences, as your satisfaction is our top priority. We hope to see you again soon for an enhanced visit.

10/10 Excellent

Kensei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hairdryer is my room #303 gave off a burning smell when I used it. Also, the shower curtain is to short to keep our water. Water did come out.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Kensei, thank you for the candid feedback. Apologies for any inconvenience you experienced with the bathroom utilities - we appreciate your patience. Be assured that your comments have been noted and will be passed to the relevant team for further scrutiny. Despite these issues, we hope to welcome you back again in the future.

6/10 Okay

Aleta

Traveled with family
Liked: Cleanliness, staff & service
It was a decent hotel for a one-night stay. A bit dated, and the bathroom lighting was very dim. Nothing to really complain about, just an average room.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Aleta, thank you for sharing your observations. We acknowledge that aspects of your stay, such as the room's ambiance and lighting, may not have met your expectations. We continuously strive to upkeep and enhance our accommodations to provide a comfortable experience for our guests and your feedback helps us in this endeavor. We value your input and hope to have another opportunity to elevate your experience with us in the future.

10/10 Excellent

Ann

Traveled with group
Liked: Cleanliness, amenities
Great reception ..clean rooms, spacious and comfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Ann, it's splendid to know you enjoyed your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're thrilled you found our rooms to be clean, plentiful in space, and cozy. We appreciate your compliment about our welcoming reception and hope to see you again soon.

8/10 Good

Brian

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Brian, thank you for choosing Holiday Inn Express & Suites Pittsburgh West - Green Tree for your recent stay. We appreciate the high rating you've given us on Expedia and look forward to welcoming you again for another great experience.

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
William, we appreciate your review. We're delighted to know the convenient location of Holiday Inn Express & Suites Pittsburgh West - Green Tree made your stay worthwhile. We can't wait to welcome you back for another pleasant experience.

2/10 Terrible

Gina

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
We appreciate the feedback, Gina.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

6/10 Okay

James

Traveled with partner
The hotel itself was your standard holiday inn. It was not kept in very clean condition. Common areas had items on the floor for the whole duration indicating no cleaning was being done. Staff did not prepare for the number of guests staying on the weekend and there were major shortages of food for breakfast. When asked about certain items like coffee or ketchup breakfast staff were snippy and annoyed. Front desk staff were always friendly and accommodating. Overall it is fine for the price.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
James, it's disappointing to hear you found some aspects of your stay less than satisfactory. Our team strives to maintain cleanliness in all areas of our facility for guest enjoyment. Feedback like yours is crucial in identifying areas for improvement. We're also aware of your experience during breakfast and want to assure you that it's not reflective of the usual response from our team members. Your kind words regarding our front desk team are appreciated and will be passed on. We hope to provide a more seamless experience should you decide to stay with us again.

8/10 Good

Gang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entry hall has decent size.Room is spacious and clean. It is in a quiet neighborhood.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Gang, thank you for taking the time to share your experience at the Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're delighted to hear you appreciated the ample space of both our entry hall and your room. It's great to know that our cleanly surroundings and peaceful location added positively to your visit. We look forward to welcoming you back in the future.

2/10 Terrible

Destiny

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 22, 2024
Thank you for sharing your feedback, Destiny.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 Terrible

Abbigail

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was incredibly noisy - there were children screaming and families coming and going all throughout the entire night. I hardly got any sleep in my three nights there. The area of town is incredibly lackluster and there was little to do or see in the area. There was also no shops or groceries convenient for any basics. Staff was nice but accommodations were lacking.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Abbigail, we're genuinely sorry to hear about the disturbances you experienced during your stay, and regret any inconvenience due to the neighborhood location. It's heartening to know that our team members made a positive impression on you, albeit amidst other concerns. We aim to offer an enjoyable and restful stay experience to all our guests and your feedback will aid us in serving our guests better. We hope that we'll have the opportunity to provide an improved experience in the future.

6/10 Okay

Epiphany

Traveled with family and small children
Liked: Cleanliness
Property shared a parking lot with a bar, hertz and a business park. Everything was clean and the suite was really great. I did find a sock in the pull out couch but the room was clean other than that. Quiet time 10-7am. Breakfast was 630-930. They were not prepared for the amount of people staying there and breakfast was chaos, lots of things were empty and ran out of coffee….staff is friendly.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Epiphany, we're appreciative of your feedback and we're glad to hear you found our suite pleasant and clean, and our team members accommodating. We regret that you experienced some inconveniences with our breakfast service and the misplaced sock found in the pull-out couch. Please know that our goal is to provide comfortable and seamless experiences for all our guests. We are addressing these concerns to ensure a better visit for you and all our guests in the future.

10/10 Excellent

Xidong

Liked: Property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Xidong, it's wonderful to hear that you had a good experience at the Holiday Inn Express & Suites Pittsburgh West - Green Tree. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Marc, Weedville

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Marc, it's wonderful to hear that you enjoyed your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're thrilled that you chose us for your visit and we hope to welcome you back in the future.

10/10 Excellent

PAULA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Paula, thank you for leaving such a high rating for your stay. We're thrilled to learn that you had a wonderful stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We certainly hope to see you again in the future. Safe travels!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
The property was as described, the staff was friendly and helpful the breakfast was excellent and the pool was clean.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Mike, it's fantastic to hear your stay at the Holiday Inn Express & Suites Pittsburgh West - Green Tree was enjoyable. We're delighted you found our team members friendly and useful, appreciated our top-notch breakfast, and had a chance to experience our pristine pool. We're looking forward to welcoming you back for another memorable stay.

10/10 Excellent

Mallory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay while visiting a local university. Clean. Safe. And friendly staff! Will be back!
Response from Customer Service on Mar 23, 2024
Mallory, it's wonderful to hear that your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree was enjoyable. We're thrilled that you appreciated the cleanliness, security, and warm nature of our team members. We eagerly await your return in the future!

8/10 Good

Matthew

Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Matthew, we're pleased to hear you had a positive experience at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We appreciate your support and trust in us. We look forward to your return visit.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of bacon for breakfast. Vegan options limited, but there was some fresh fruit.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Anne, it's wonderful to hear your feedback about the ample breakfast options at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We appreciate you pointing out our abundant bacon selection. We also recognize the importance of varied dietary needs and thank you for noting the fresh fruit among our vegan offerings. We look forward to providing an even more enhanced dining experience on your next visit.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant next door was great, with a full bar. Room was clean and quiet for the most part. My son enjoyed the pool and the breakfast was awesome.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Stephen, it's delightful to hear that Holiday Inn Express & Suites Pittsburgh West - Green Tree met your expectations. We're glad you appreciated the neighboring restaurant, and that you and your son were able to take full advantage of the peaceful guest room, enjoying amenities like the swimming pool and our tasty breakfast. Thank you for sharing your experience, and we look forward to hosting you again soon.

10/10 Excellent

MaKayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded expectations. Could not be more pleased.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
MaKayla, we're thrilled to know that Holiday Inn Express & Suites Pittsburgh West - Green Tree surpassed your expectations. Your contentment is our top priority, and we're pleased to hear you left with an exceptional experience. Looking forward to welcoming you back in the future.

6/10 Okay

Thamia

Traveled with family
Liked: Staff & service, amenities
The hotel is quite outdated. While staff worked to keep the existing space clean, the larger issue was for instance a creaky bed that needs to be replaced, a stain in the tub, which is not an issue with housekeeping, but rather the note should likely replace the tub and shower head. Lighting in the washroom is limited. The entire hotel has an interesting smell. Since it is a older hotel, there’s likely a lot of updating needed.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Thamia, thank you for sharing your impressions about our property. We appreciate you acknowledging the efforts of our team members to maintain cleanliness. We understand your concerns about certain aspects of the accommodations and are continually evaluating our facilities to ensure a comfortable and enjoyable environment for our guests. We're taking note of your feedback about the bed, tub condition, restroom lighting, and unique aroma. Our apologies for any inconvenience these may have caused. Rest assured, we're committed to improvement and sincerely hope we can show you the enhancements during your next visit.

10/10 Excellent

Karunathanappan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Thanks for the perfect rating, Karunathanappan!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn Express & Suites Pittsburgh West - Green Tree.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and free parking. We had connecting rooms that were both clean, quiet and comfortable. Breakfast was an added bonus with good food and lots of choices.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Margaret, it's lovely to hear that your stay at the Holiday Inn Express & Suites Pittsburgh West - Green Tree was enjoyable thanks to our convenient location and complimentary parking. We're thrilled that our well-kept, peaceful rooms added an extra touch of comfort and that our breakfast selection enhanced your experience. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Kage

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property Room also great
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Kage, thank you for taking time to review your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're delighted that our hotel property and room left a positive impression on you. We look forward to having you with us again.

8/10 Good

Cassandra

Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Cassandra, thank you for your rating of Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're delighted you had a satisfactory stay and would appreciate any additional feedback to enhance your next visit. We're looking forward to welcoming you back in the near future.

10/10 Excellent

Jasmine

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Jasmine, we're thrilled to have earned your top rating! Holiday Inn Express & Suites Pittsburgh West - Green Tree couldn't be more pleased to know that your stay exceeded your expectations. We can't wait to have the pleasure of welcoming you back soon.

10/10 Excellent

eunhee

Liked: Cleanliness, staff & service, property conditions & facilities
nice staff
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Eunhee, it's great to hear that you recognized our team members as being pleasant during your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We strive to ensure our guests feel welcome and comfortable. We look forward to hosting you again in the future.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness
Good stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Theresa, we're delighted your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree was enjoyable. We appreciate your review and hope to be your first choice again when your travels bring you back.

8/10 Good

Elizabeth, Weirton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe, rooms were very clean. Beds could be updated as they were kind of dated.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Elizabeth, it's delightful to know you appreciated the safety and cleanliness at the Holiday Inn Express & Suites Pittsburgh West - Green Tree. We value your feedback about our beds and we're always exploring ways to enhance the comfort of our guests. Thanks for choosing our hotel for your stay.

8/10 Good

William

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area space for birthday party
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
William, it's great to learn that Holiday Inn Express & Suites Pittsburgh West - Green Tree served as an excellent venue for your birthday party. We always strive to deliver memorable experiences and appreciate knowing when we've succeeded. Thank you for choosing us for your special celebrations!

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and relaxing, plus a great location. Easy access to downtown
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Jennifer, it's fantastic to hear that your stay at the Holiday Inn Express & Suites Pittsburgh West - Green Tree was both comfortable and relaxing. We're delighted that our hotel's location provided easy access to downtown, enhancing your experience. Looking forward to welcoming you back in the future.

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, amenities
Room was very large, no food around hotel, staff member at front desk was sitting in lounge area and seemed a little bothered to get up and check us in
Response from Customer Service on Feb 5, 2024
Sara, we appreciate your feedback about your recent stay at the Holiday Inn Express & Suites Pittsburgh West - Green Tree. It's fantastic to know you enjoyed the spaciousness of the room. Your notes about the proximity to dining options and the interaction at check-in have been taken into account. We always strive to improve our guest services and your feedback is important in achieving that. We hope to have the opportunity to create a more seamless experience on your next visit.

4/10 Poor

Aaron

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great
An aging hotel with a broken pool, broken elevator, weird sticking doors. Bath products in the room (in installed wall-mounted pumps) were the same product, even though they were labeled “lotion” “conditioner” “body wash” etc. Staff was rude and ignored us standing there to check in and check out. They continued to have their non-work conversation about a game while we stood there. The entry way was untidy and needed swept.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 4, 2024
Aaron, it's unfortunate to hear about your experience. We take your concerns about the hotel condition and functionality seriously, and we are committed to addressing these issues for a better stay for our guests. We also are consistent in encouraging our team members to ensure guest prioritization, and we're sorry if you felt otherwise. Lastly, your observations about cleanliness are not something we take lightly and we will address it urgently. We appreciate your feedback and hope to provide you with a more satisfactory experience should you choose to visit us again.

10/10 Excellent

Dave

Nice place
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Dave, thank you for sharing your input. We're thrilled to hear that Holiday Inn Express & Suites Pittsburgh West - Green Tree was a pleasant stop for you. We hope to have the opportunity to welcome you back in the future.