Playa Mal País Tours

Beautiful property. Breakfast was included, they had many options available including vegan and gluten free foods. Restaurant food was really good too, drinks at the pool bar were also really good. Staff was super helpful

Firstly, the staff are what makes this place shine. Oscar, David and Andy made our stay very enjoyable. They demonstrated excellent service and were accommodating. The food was excellent but the choices were limited and the menu didn’t change during the 8 days we were there. I would have liked to have more options. We did have a mini bar and in-room snacks but there is no price list so be careful in what you consume or you can get hit with an extra bill. Fortunately we had a car and were able to have numerous dining options in Santa Teresa. The grounds are lush and beautiful. We stayed in the casita called Ultra. The casita was large with an attached infinity pool. The view was spectacular. The interior was nice but areas show wear and tear. Particularly the pool where tiles are missing and the pool was not cleaned while we were there. The main pool by the restaurant seemed to be ok but we didn’t use it. Overall, the room was tidy but far from pristine. There is minimal lighting in the bathroom and no natural sunlight so it was dark. Lighting in general in the casita was poor. The biggest problem for us were the 131 stairs we had to negotiate to get to/from our room. I was not warned ahead of time and because my husband has had a stroke and doesn’t walk well, it was very difficult. Additionally, there is not enough lighting along the stair path and is not safe because there are nothing to hold onto. This is not a place for anyone with orthopedic issues.

Luxurious five star property that checked all the boxes. Amazing and highly attentive staff, exceptionally well maintained property, with countless pools and natural hot springs, and its own activity center on the Arenal River that runs through the property. Our room was spacious, with a large bathroom with spa tub, and large balcony with ideal view of the volcano. The property was tucked into a forrest 15 minutes from town. Being on site is an experience in itself. The only downside was the pull of being on site can limit interest in taking more advantage of the surrounding area. The dining options were good, not great, but the bar bites by the pool and river were all satisfying. All in all, one of the finest properties we have ever stayed at. Looking forward to a return visit.