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Really great welcome, even though we didn’t get there until nearly midnight. Comfortable clean rooms, only real let down was the coffee at breakfast, not the greatest and tasted too bitter, otherwise lovely hotel, location and would recommend.
The hotel was central to the Barbican area which was within easy walking distance. The room was comfortable and the shower hot. Parking was available close to the hotel.
Jennifer
Stayed 2 nights in Apr 2024
Response from AL on Apr 21, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Good selection of food and drink, and also affordable room service, over all stay was lovely, staff very polite and helpful would definitely stay again.
Oliver
Stayed 3 nights in Mar 2024
Response from AL on Apr 7, 2024
Hi. Thank you for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
Andrew, Enfield
Business traveler
Apr 3, 2024
Liked: Cleanliness, staff & service, amenities
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Andrew
Stayed 2 nights in Mar 2024
Response from AL on Apr 7, 2024
Hi. Thank you for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
Derek
Mar 31, 2024
Derek
Stayed 2 nights in Mar 2024
Response from AL on Apr 21, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Great location for a stay with most locations to visit within a fifteen minute walk. The hotel lobby smells lovely. The rooms are clean and comfortable with good facilities including a decent hairdryer and towels changed daily. The staff on reception are firmest and helpful. The breakfast is lovely with a good variety of choice. Would definitely stay here again.
Judith
Stayed 2 nights in Mar 2024
Response from AL on Mar 26, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
Ajay, Aylesbury
Business traveler
Mar 25, 2024
Liked: Cleanliness, staff & service, amenities
Stayed at this hotel many times previously.
Despite being a GOLD VIP member, I never get any room upgrade or any recognition at all....despite of my asking requesting very politely!
The room on this occasion was terrible!
So cramped and small for a double room.
Space between the bed and the window and curtains was about 1 ft only!
I had to walk in sideways ...otherwise I would have hurt my feet each time!
Needs having a look at.
Ajay
Stayed 1 night in Mar 2024
Response from AL on Mar 26, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma so pleased you enjoyed most aspects of your stay with us here in Plymouth. I shall ensure your feedback regarding your upgrade is communicated to the front office manager directly. Many Thanks
8/10 Good
Jenny
Mar 24, 2024
Jenny
Stayed 1 night in Mar 2024
Response from AL on Apr 14, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Codie the lady at reception who greeted us was lovely, she saw we was staying for a birthday celebration and upgraded our room and gave use a free bottle of bubbles which was really lovely of her to do… staff we engaged with on our stay were friendly . We had an amazing staff and we would stay again in the future
Amy
Stayed 2 nights in Mar 2024
Response from AL on Mar 26, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased you enjoyed your stay with us here in Plymouth. I shall ensure your feedback regarding Codie is passed on to her and her line manager directly and her hard work recognised. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to hear that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future, Many Thanks
8/10 Good
Joe
Traveled with family
Mar 19, 2024
Liked: Cleanliness, staff & service, amenities
Staff were spot on.
Rooms where tidy
Bathroom needs some paint and some new tiles but apart from that
No complaints at all
Enjoyed my stay
Joe
Stayed 2 nights in Mar 2024
Response from AL on Mar 19, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
10/10 Excellent
Lee
Traveled with group, Traveled with partner, Traveled with family
a brilliant hotel right in the town centre of plymouth
very clean and tidy .very nice staff
Lee
Stayed 2 nights in Mar 2024
Response from AL on Mar 19, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
The car park is revolting. The lighting wasn't eorkingznd was covered in oigeon dtopingz.
Wayne
Stayed 1 night in Feb 2024
Response from AL on Mar 14, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We don't have a car park. I assume you are referring to the public car park attached to the hotel. I will ensure your feedback is communicated to the company who oversee that space. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Excellent central hotel, modern, with very comfortable beds. A nice bar with decent food and drink, and a surprisingly good included breakfast. Shops, restaurants, Main Street and marina literally across the road. Only negative was that it was not made clear that the parking is not included in the fee - £10 for 24 hrs.
Bryony
Stayed 1 night in Mar 2024
Response from AL on Mar 14, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
David
Traveled with family
Mar 4, 2024
Liked: Cleanliness, staff & service
Staff friendly, polite and helpful. Room clean and comfortable, but hotel is on a busy road which shouldn’t be a problem if the double glazing worked. It doesn’t and every sound from outside can be clearly heard (even passers-by conversations). Walls are bit thin also, so take ear plugs if you want/need a good sleep. Shower strength is a bit weak which is frustrating. Good selection at breakfast at a reasonable price. Overall, a pleasant and comfortable stay but needs improving if I’m going to stay there again.
David
Stayed 3 nights in Mar 2024
Response from AL on Mar 14, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
10/10 Excellent
Harry
Mar 3, 2024
Harry
Stayed 1 night in Mar 2024
Response from AL on Mar 14, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Excellent location for shopping with Barbican a short walk away for evening dining and pub options.
Derek
Stayed 1 night in Feb 2024
Response from AL on Mar 2, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Best area near to coach station near to shops near to the university of Plymouth. Will stay here again. Thank you.
Naghmeh
Stayed 2 nights in Feb 2024
Response from AL on Mar 2, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
Samantha
Feb 24, 2024
Liked: Staff & service
Samantha
Stayed 2 nights in Feb 2024
Response from AL on Mar 2, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
Mel
Feb 21, 2024
Mel
Stayed 2 nights in Feb 2024
Response from AL on Mar 21, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Great value, very friendly staff. The location was perfect with easy parking underneath. The food was tasty with plenty of choice. Will definitely use this hotel again.
lisa
Stayed 2 nights in Feb 2024
Response from AL on Mar 2, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
raymond
Traveled with partner
Feb 16, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Very cheap and narrow toilet rolls and no toilet brush.Tables in breakfast room had seen better days.Complementary still water in room would have been nice only have sparkling behind bar
raymond
Stayed 3 nights in Feb 2024
Response from Ella on Feb 18, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
Darren
Feb 15, 2024
Liked: Cleanliness, staff & service
Darren
Stayed 1 night in Feb 2024
Response from Ella on Feb 18, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many Thanks
Very courteous and helpful staff. Clean and spacious room. Good choices at breakfast buffet.
Stephen
Response from AL on Feb 13, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am absolutely delighted to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again very soon!Many Thanks
10/10 Excellent
Tessa
Feb 7, 2024
Staff welcomed us. Nothing was a problem. Nice area to sit down to have a drink and chill out.
Tessa
Stayed 1 night in Feb 2024
Response from AL on Feb 13, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am absolutely delighted to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again very soon!Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
10/10 Excellent
Attila
Jan 25, 2024
Attila
Stayed 1 night in Jan 2024
Response from AL on Jan 31, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Quite convenient. Charming lobby to get away from the cold. Nice color palette in the bedroom. Then staff was able to bring me a portable heater to warm my room little more. Perfect.
Jameela
Stayed 4 nights in Jan 2024
Response from AL on Jan 31, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Very friendly staff, great room, the bath is however very shallow, must be some sort of shallow flation.
Verified traveler
Stayed 2 nights in Jan 2024
Response from AL on Jan 31, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
6/10 Okay
Lesley
Business traveler
Jan 24, 2024
Not much communication
Room was rather basic. The receptionist on check in didnt communicate much. I prompted him as a Gold Member of Hotels.com I should get a free drink and room upgrade where available. This was not offered up front. I read from the email. He wrote out a voucher for the drink but never explained whether my room was an upgrade or not. I was given a wheelchair accessible room so not sure whether he considered that to be an upgrade or what.
Lesley
Stayed 1 night in Jan 2024
Response from AL on Jan 31, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. I shall ensure your comments regarding the upgrade are communicated to the reception manager directly. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many Thanks
10/10 Excellent
Helen
Jan 21, 2024
Helen
Stayed 1 night in Jan 2024
Response from AL on Feb 13, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am absolutely delighted to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again very soon!Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many Thanks
10/10 Excellent
Mark
Jan 18, 2024
Mark
Stayed 1 night in Jan 2024
Response from AL on Jan 23, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many Thanks
6/10 Okay
Andrew
Jan 14, 2024
Andrew
Stayed 1 night in Jan 2024
Response from AL on Jan 14, 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am absolutely delighted to read that you enjoyed most aspects of your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am absolutely delighted to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many thanks