Outdoor pool, open 9:00 AM to 11:00 PM, pool umbrellas, sun loungers
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Reviews of Solace by the Sea

3 out of 5
Solace by the Sea
Highway 2 at km 220.1, Ponce

Reviews

6.4
Rating 10 - Excellent. 206 out of 812 reviews" "
Rating 8 - Good. 172 out of 812 reviews" "
Rating 6 - Okay. 162 out of 812 reviews" "
Rating 4 - Poor. 114 out of 812 reviews" "
Rating 2 - Terrible. 158 out of 812 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

irene

Traveled with family and small children
I never got to stay here lookedike a good place when i booked but i'm totallyi dissapointed i was never informed there was no water for a few days before Arrival Remind u it was 315 am when i found out in person @Solace ofcourse i could not stay and then had to go to a neighbor hotel where they sent me.
Stayed 2 nights in Apr 2024

8/10 Good

Zulmary

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Marilyn

Solace cancelled my stay the day before, and transferred us to another hotel, it was very upsetting for me and my family, my sister came from New Jersey, I had paid for a 3 bed, bedroom and was transferred to a 2 bedroom, so we were uncomfortable with everything… I will never try to stay at Solace again!
Stayed 2 nights in Apr 2024

2/10 Terrible

yanela

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property is unkempt, dirty linens, broken pipes, water leakage, dirty toilets, no wifi, TV and remote do not work, no TV channels that work. start dogs all over the property that get into the room if you leave the door open.
Stayed 5 nights in Mar 2024

6/10 Okay

Diana J Vázquez

Traveled with family
Liked: Staff & service, amenities
Good for the price, but the rooms smells humidity, the beds need better mattress. Don't have Wi-Fi. The staff was nice
Stayed 1 night in Mar 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
I couldn’t stay
Stayed 1 night in Mar 2024

2/10 Terrible

Giancarlo

Disliked: Cleanliness, property conditions & facilities
Numerous large wild dogs were found at the parking lot and inside the hotel facility. Rooms were humid, in poor conditions. Mattress was old and hard. Reserved a queen bed. Got a full. Had to check out and leave due to the unhealthy and unsafe conditions of the hotel.
Stayed 1 night in Feb 2024

8/10 Good

Carmen, Homestead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more updates, and take out the Dogs , lot of Dogs around .
Stayed 1 night in Feb 2024

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Aracelis

Traveled with family
Liked: Room comfort
Not an updated hotel. Dogs at the premises. Tv with local channels. Not cable tv. No wifi.
Too old
Too small
Enter door with key not card
Stayed 1 night in Feb 2024

4/10 Poor

Melvin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A
Stayed 2 nights in Jan 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were dogs
Stayed 1 night in Jan 2024

10/10 Excellent

Suleika, Philadelphia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Jan 2024

2/10 Terrible

Candida

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had no internet, room dirty and sheets had stain , had bugs, outlets not working, has mold on ceiling.outside facilities are in horrible conditions, no room service , over priced,room had no phone to call front desk.
Stayed 1 night in Jan 2024

2/10 Terrible

Laura

Disliked: Amenities, property conditions & facilities
First, the entrance is going beyond a weird tunnel that looks very sketchy and with lack of light. The place looks more like a very old motel 6, and the property you are greeted by dogs. I didn't mind the dogs afterwards as they were friendly, however, it does take away even more from the property. When we checked in, the guy made the comment that they stay for four days is around $200 and through expedia, we paid almost $700, i felt ripped off, specially because the place was not even worth that. The photos show similar, however, when you walk in and you are able to see the details with your eyes, is even more depressing. An airplane’s bathroom is bigger than the space for the toilet in this hotel. The hotel was previously another one, and they didnt even update the name of the emergency evacuation plan. This place looks and feels very depressing, and I wish I would have booked only one day before booking my whole stay for the four days. I suggest that if you are looking for a place to stay, and nothing else available, don’t do more than 1 night, and if I were you, I would get to the hotel instead of booking through Expedia, it is rip off for this below 1 star hotel
Stayed 4 nights in Dec 2023

10/10 Excellent

Genesis

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Manali

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a great property. When we reached here the reception room was closed and it took around 15-20mins for us to reach the receptionist to get the keys. The room seemed clean but as soon as we increased the room temperature we could see couple bugs creeping out. This place is not according to the postured posted.
Stayed 1 night in Dec 2023

4/10 Poor

Jeylianne

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Roberto

Stayed 1 night in Jan 2024

6/10 Okay

Benjamin

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Sergio

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Frances

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Sandra

Traveled with family
Stayed 1 night in Dec 2023

4/10 Poor

angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Las camas pequeñas habia unos animalitos en el piso parecian piojillos
Stayed 2 nights in Dec 2023

6/10 Okay

yoliset

Traveled with family
Stayed 2 nights in Dec 2023

4/10 Poor

angela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Tishabalid

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

norma

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Karla Rivera

Traveled with partner
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Salvador

Liked: Cleanliness, staff & service, room comfort
No hot water, no cable tv, wi-fi? Employees were great! Room is good.
Stayed 1 night in Dec 2023

2/10 Terrible

Margarita

Stayed 4 nights in Nov 2023

6/10 Okay

Wilfredo

Stayed 1 night in Nov 2023

2/10 Terrible

Efrain

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse, dirty, horrible, stinky hotel stay in my life.

8/10 Good

Carmen R

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
En la oficina de servicio al cliente nos trataron muy bien, fueron muy amables. Saquen los perros realengos. Pongan música en la entrada o en el área de la piscina, sobretodo ahora que es época navideña. El hotel está bien sólo para pasar la noche. Luce desolado.
Stayed 2 nights in Nov 2023

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are alright, but our A/C didn't work and the location of the hotel has absolutely nothing nearby.
Stayed 2 nights in Nov 2023

2/10 Terrible

Jose

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Deceiving in photos old
Stayed 1 night in Nov 2023

2/10 Terrible

Eddie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Tamara

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was the worst experience. Horrible structure Not hot water during my stay. Loud music at pool. Dirty pool. Worst property in Puerto Rico
Stayed 1 night in Nov 2023

4/10 Poor

Ricardo

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Not what I expected!
The pictures of the place should be updated! Too expensive for the conditions of the area!
Stayed 1 night in Nov 2023

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucio
Sabanas sucias, piso sucio, mucho ruido, muchos perros en el eatacionamiento. Falta rotucion e iluminacion en la entrada. No limpian los cuartos. Muebles y matress necesitan ser renovados. No es lo que demuestra las fotos.
Stayed 2 nights in Nov 2023

4/10 Poor

Gabriel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deception
The photos presented in the Hotel promotion are a hoax. The cleaning is terrible, the facilities are lacking maintenance. There is practically no service. I paid for the stay through Hotel.com and the Hotel did not have the information for the app. I prefer to sleep in the car than in that Hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Alison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Oct 2023

4/10 Poor

Jose

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The beach is close but the bathroom was dirty they had no fridge or microwave in the room
Stayed 2 nights in Sep 2023

6/10 Okay

Ashley

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was nothing like in the pictures. There were so many stray dogs everywhere and they follow you around, they sleep on the chairs by the pool. The room was average but clean. The Wi-Fi was not available during our stay and the service at the pool bar was poor. They took forever to make drinks and food which I guess I understand if they’re under staff. It was not the greatest place to stay overall.
Stayed 3 nights in Aug 2023

2/10 Terrible

Xiomara

Traveled with family and small children
Room rugs smell awful
Stayed 2 nights in Sep 2023

10/10 Excellent

Leishka

Stayed 3 nights in Sep 2023

2/10 Terrible

Catherine

Stayed 2 nights in Sep 2023

4/10 Poor

eddie i

Stayed 1 night in Sep 2023