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Reviews of Kings Croft Hotel

3 out of 5
Kings Croft Hotel
Wakefield Road, Kings Croft Hotel, Pontefract, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 54 out of 116 reviews" "
Rating 8 - Good. 37 out of 116 reviews" "
Rating 6 - Okay. 15 out of 116 reviews" "
Rating 4 - Poor. 6 out of 116 reviews" "
Rating 2 - Terrible. 4 out of 116 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Position
Stayed 1 night in May 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fabulous and very reasonably priced. All the staff were very friendly. Breakfast was delicious. Easy 15min walk into the town centre. Would definitely stay again and would highly recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

william

Stayed 1 night in Apr 2024

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Relaxed atmosphere. Beautiful surroundings
Stayed 1 night in Apr 2024

8/10 Good

Emma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at kings croft hotel, the staff were lovely and really helpful. Only downfalls i would have to say would be: - The rooms need to be more clear or more signposting etc would be better as we were tucked away around the side and it was easily missed where the door was to the room. - some lamps or smaller light's in the room would have been good as there was only the main light which i could not keep on as it was over the bed. When my child was sleeping it was really bright so either had to sit in darkness or wait for her to wake up before i could turn the light on. - The carpet in the room needed a really good hoover, dont know if this was because the carpet was black but showed loads of bits all over it and dust around the blinds. Other than these, the rooms were lovely and the facilities were brilliant and handy!
Stayed 2 nights in Apr 2024

8/10 Good

Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated that the staff realised I had a mobility issue and immediately offered me a ground floor room with the added bonus of a private outdoor area. It was very quiet and I felt very safe there as a solo female traveller. The only issue I came across was the water didn’t drain too well in the bathroom sink, but it wasn’t enough of a problem to affect my stay. Overall a lovely stay considering I was there for a funeral and I hope to return in the future for leisure and explore the area further.
Stayed 1 night in Apr 2024

6/10 Okay

Peter

Stayed 1 night in Mar 2024

4/10 Poor

Heather

Disliked: Staff & service
Disappointed in this visit. Room was smallest hotel room we have ever stayed in. (Travel frequently, at least every second month have to stay in hotels across country) shower was hot but shower rose cracked so hard to wash hair. Food onsite pleasant but expensive. Altercation on checkout with receptionist insisting that we had not paid for dinner and very embarrassing . Took a long time for her to verify my payment on their system- completely unnecessary - made us late for timeline of our journey( travelled for this purpose) - I had explained that we were in a hurry. No apology for their error.
Stayed 1 night in Mar 2024

8/10 Good

MICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Janette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds & hotel, good breakfast served quickly. Polite staff. Convenient location. Function rooms looked fabulous. Didn't like the walk from the bungalow we stayed in to the main building, it was raining.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t happy with the room offered, but we received an upgrade and that was fine. The food in the restaurant was very good quality and the staff were friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Tyron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than the photos
Lovely location, photos on website dont do it justice & lovely breakfast
Stayed 1 night in Feb 2024

4/10 Poor

Mark

Business traveler
Disliked: Cleanliness, room comfort
Really poor room
Described as small double but expected a little bigger. Outside door to room sticks so doesn't shut leaving this annex open to anyone. Bathroom looks good but shower did not drain and took 30mins after shower to do so. Basin tap would not turn off. No shelf or storage in bathroom. Window has internal blind only leaving the light from the one outside the annex flooding into room. On plus side breakfast is good. Mentioned everything to receptionist on checkout stating couldn't sleep due to light and running tap to be asked is that everything? I was going to book into the national chain up the road but chose an independent. Next time I will choose the Purple Chain!
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Convenient stop
Stayed 1 night in Jan 2024

6/10 Okay

Keith

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
This hotel is really geared up for events. There were two large events on both days and another scheduled for the day we left. This meant you had to access the dining room by going around the outside in the cold (and possibly rain). The rooms were OK but again were really only an adjunct to attending an event being functional but plain. Our room suffered from noise as they were moving furniture after one event to be ready for the next until 1.15 am and started again at 5.45am. No choice at breakfast - full english or... full english. No good if you're veggie. In all nice staff but not a weekend away venue.
Stayed 2 nights in Jan 2024

8/10 Good

ron

Liked: Cleanliness, staff & service, room comfort
was ok
nice enough hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Franco

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Kings Croft
Comfortable, basic room. Nice hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Raymond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Kevin

Stayed 1 night in Dec 2023

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Location suited my visit to Pontefract. Large hotel with nice grounds
Stayed 1 night in Dec 2023

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Arrived at lunchtime and stayed for evening function and overnight. Stayed in one of the bungalows. For 85 pound it was excellent value with breakfast included. Ample parking. Recommended
Stayed 1 night in Dec 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a business trip
The room and bathroom was large and spacious. The pub was nice and cozy and the dinner menu was good. Breakfast is a little basic with a very simple buffet. Hot breakfasts are a choice of a version of Full English or a sandwich. It was not clear how flexible the breakfast menu is. A menu on each table would be far handier.
Stayed 1 night in Nov 2023

4/10 Poor

John

Liked: Cleanliness
Disliked: Property conditions & facilities
Very small bedroom and ensuite. Noisy. Had to walk outside from room to get for meals. Breakfast was poor - burnt bacon and sausage.
Stayed 3 nights in Nov 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

4/10 Poor

Phil

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Disappointing!
Some of the staff in the restaurant were poor service. The noise in reception at 06:20 in the morning was totally unacceptable from both a customer and receptionist. Would I stay there again no. The hotel has the potential to be very good.
Stayed 2 nights in Nov 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break at a competitive price.
Small compact room. Very good food in the restaurant . Would stay again. All you need if using venue for a nice rest up to break a long journey. Price very competitive. Free parking a bonus.
Stayed 1 night in Nov 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, room comfort
The food, service and friendliness of the staff was great. The room (18) was comfortable but we were aware of pump/boiler sounds all the time, especially at night. I would recommend you to others.
Stayed 2 nights in Nov 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the crematorium
Stayed 1 night in Nov 2023

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
Great stay, friendly staff who went out of their way to vd helpful. Executive bungalow was spacious and clean. Bed comfy as hell!!!
Stayed 1 night in Oct 2023

8/10 Good

M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Mikolaj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Fresh food at the restaurant. Beautiful views
Stayed 1 night in Oct 2023

8/10 Good

Damien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Steven

Stayed 4 nights in Oct 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely
very nice place, stayed in a bungalow which was lovely
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

anthony

Business traveler
Disliked: Cleanliness, staff & service
Bad bad
The worst hotel experience I have had & I stay in 30-40 hotels a year for work. On arrival I found minor traces of excreta on a towel, on day 2 I couldn’t get any food served in the hotel & after waiting 30 mins to even be given a table having been told 15 with no apparent progress & no staff interest I had to order an Uber Eats meal, & finally when I left they tried to overcharge me!
Stayed 2 nights in Oct 2023

10/10 Excellent

PETER

Stayed 1 night in Oct 2023

6/10 Okay

Owen

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Ok when I eventually managed to get some sleep!
I have stayed here before with no issues, however have usually been in one of the annex rooms. This time I was in the main building, in a room just off the landing at the top of the stairs leading from the bar - this was the problem! Check-in was fine, and the room was ok (once I had killed the various insects that must have been let in when the room was aired). But the noise from the bar travels - on this occasion there were a number of rowdy guests that stayed up drinking until after midnight and though it would be a good idea to shout at the top of their voice! Spoke to reception, who assured me that the guests would be spoken to but nothing happened so it was gone 1am before I managed to get any sleep. I do appreciate that it's difficult to control drunken guests, but why not shut the bar or refuse to serve if they get too rowdy rather than expect the rest of the guests to put up with it!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fair comment
EXtremely pleased with stay. Staff very pleasant. Cleanliness at a high standard
Stayed 2 nights in Sep 2023

6/10 Okay

Janice

Stayed 1 night in Sep 2023

10/10 Excellent

Gerard

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

T

Stayed 1 night in Sep 2023

2/10 Terrible

Victoria

Stayed 1 night in Sep 2023

4/10 Poor

Jessie

Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Donald

Stayed 1 night in Sep 2023