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Reviews of Potsdam Inn

2.5 out of 5
Potsdam Inn
7518 US Highway 11, Potsdam, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 126 out of 316 reviews" "
Rating 8 - Good. 129 out of 316 reviews" "
Rating 6 - Okay. 40 out of 316 reviews" "
Rating 4 - Poor. 12 out of 316 reviews" "
Rating 2 - Terrible. 9 out of 316 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan, Philadelphia

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facility is set back from the road.
Stayed 1 night in May 2024

8/10 Good

Judith, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. Very clean location
Stayed 1 night in Apr 2024

10/10 Excellent

Ariel

Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer, Dansville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a convenient quiet place to stay when visiting kids at college. The room smelled pretty musty but overall was very clean. Staff was very pleasant.
Stayed 1 night in Apr 2024

2/10 Terrible

Danielle

Stayed 1 night in Jan 2024

10/10 Excellent

Sianna

Liked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated but very clean.
Stayed 1 night in Dec 2023

8/10 Good

Dana, Holtsville

Liked: Cleanliness, staff & service, property conditions & facilities
It is a motel, a very clean motel. The gentleman at the desk was very nice at check in. When we entered the room, it is a small room, there was a small area with a desk, small fridge & a microwave. To the left 2 beds, then in the back the bathroom. It is a very clean well kept motel. Don’t think you are entering a Marriot. With that. Our WiFi didn’t work well. Was able to search on my phone but couldn’t make calls or send texts. My daughter couldn’t link her laptop either. And we were there to tour the college and she needed to do her school work she was missing back home.
Stayed 1 night in Dec 2023

2/10 Terrible

Gabriele

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
There were bed bugs in the room, our associate suffered numerous bites.
Stayed 1 night in Dec 2023

8/10 Good

Kelly, Torrington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Not an expensive fancy hotel but very clean, and comfortable. Staff are helpful and professional. Will stay there again!
Stayed 3 nights in Nov 2023
Response from D Patel on Nov 12, 2023
Dear RhondaThank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Thank YouWarm regards,

8/10 Good

EMMETT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean quiet and cheap
Stayed 3 nights in Oct 2023
Response from D Patel on Nov 12, 2023
Dear EmmettThank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Thank YouWarm regards,

8/10 Good

Meredith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We checked in late (9:30) and the desk staff was still available for us, which was great. The inn room was very clean, which is the most important thing for me. Clearly an effort is made to keep things tidy, painted and in decent shape. It’s a bit outdated, so if you’re looking for top of the line, this is not the place for you. If you want clean, quiet, easy parking and short drive to the schools and Market Street this is a great choice.
Stayed 1 night in Oct 2023
Response from D Patel on Nov 12, 2023
Dear MeredithThank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Thank YouWarm regards,

10/10 Excellent

Mark

Stayed 1 night in Oct 2023

8/10 Good

Carol

Traveled with family
Liked: Staff & service, property conditions & facilities
The owner/manager was excellent, very accommodating. I would definitely stay here again. Clean rooms, great location.
Stayed 1 night in Oct 2023
Response from D Patel on Nov 12, 2023
Dear CarolThank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Thank YouWarm regards,

4/10 Poor

james

Disliked: Cleanliness, staff & service
Pillows smelled
Stayed 2 nights in Oct 2023
Response from D Patel on Nov 12, 2023
Dear JamesSorry for any inconvenienceThank you

10/10 Excellent

Bill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and out.
Stayed 2 nights in Sep 2023
Response from D Patel on Nov 12, 2023
Dear BillThank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Thank YouWarm regards,

6/10 Okay

Lucia

Liked: Cleanliness, staff & service
Close to SLU but overpriced for family weekend
Overpriced for what it is, even if high demand weekend. Paid 4 times normal rate. No rug, limited privacy. Staff nice.
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas M.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location right on route 11. Basic, but clean. Very nice host.
Stayed 2 nights in Sep 2023
Response from D Patel on Nov 12, 2023
Dear ThomasThank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Thank youWarm regards,

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner was loud and a little hard to operate because the markings were nonexistent.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Stayed 2 nights in Sep 2023
Response from D Patel on Nov 12, 2023
Dear DavidThank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Thank youWarm regards,

6/10 Okay

Patricia

Traveled with partner
Liked: Staff & service
Check in was smooth and manager was very nice. Bed was comfortable. Basic room, but meet our needs for an overnight stay.
Stayed 1 night in Sep 2023

6/10 Okay

Russell

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

NORMA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant and comfortable stay. The manager was kind and helpful.
Stayed 3 nights in Aug 2023

8/10 Good

kevin

Traveled with family
Liked: Cleanliness, staff & service
Staff was very friendly and helpful. Pretty simple set-up, but just what we needed.
Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and quiet
The place is nice and quiet. Room was very clean. I had a little problem getting help at the desk after my 1st night...going into the office 4 times for towels, but the gentleman at the desk was super nice. The stay went well. The only problem I had was no in room coffee maker. Highly recommend.
Stayed 2 nights in Aug 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Ring the doorbell for service…
Quick stay to visit family. No frills motel, could use an update, but it served its purpose. It was clean. Bed was just ok. Counter person was nice and efficient.
Stayed 1 night in Jul 2023

8/10 Good

Claude

Traveled with partner
Liked: Cleanliness, staff & service
The accommodation are ok, clean a tad small but if you have business or things to see in the area. It serves its purpose.
Stayed 1 night in Aug 2023

8/10 Good

Arthur

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice at a fair price
Stayed 2 nights in Jul 2023
Response from D Patel on Jul 9, 2023
Dear MarkThank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property . Thank you again, and we look forward to seeing you on your next trip Best Regards,Thank You

10/10 Excellent

Gary

Stayed 1 night in Jun 2023
Response from D Patel on Jul 9, 2023
Dear GaryThank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property . Thank you again, and we look forward to seeing you on your next trip Best Regards,Thank You

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and away from the highway. A young fawn and doe greeted quests behind the motel in the morning.
Stayed 1 night in Jun 2023
Response from D Patel on Jul 9, 2023
Dear RogerThank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property . Thank you again, and we look forward to seeing you on your next trip Best Regards,Thank You

8/10 Good

Eva

Stayed 1 night in Jun 2023
Response from D Patel on Jul 9, 2023
Dear EvaThank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property . Thank you again, and we look forward to seeing you on your next trip Best Regards,Thank You

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A Great hotel to stay at!!! Clean and comfy!!!! Will stay there again!!!!
Stayed 5 nights in Jun 2023
Response from D Patel on Jul 9, 2023
Dear SteThank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property . Thank you again, and we look forward to seeing you on your next trip Best Regards,Thank You

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from D Patel on Jul 9, 2023
Dear RobertThank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property . Thank you again, and we look forward to seeing you on your next trip Best Regards,Thank You

2/10 Terrible

Elizabeth

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Mold in the bathtub, shower curtain was to small, room smelled musty, dirty ashtray outside, a/c kept turning off, after being told we could have a late check out and I could pay for it at checkout staff told us that if we didn’t leave at the 10 am checkout he was going to call the cops.
Stayed 2 nights in May 2023
Response from D Patel on Jul 9, 2023
Dear ElizabthFirst of we called 10:45 to your room and we didnot said we call copsThank you

10/10 Excellent

Calvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2023
Response from D Patel on Jul 9, 2023
Dear CalvinThank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property . Thank you again, and we look forward to seeing you on your next trip Best Regards,Thank You

10/10 Excellent

Kirk

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from D Patel on Jul 9, 2023
Dear KirkThank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property . Thank you again, and we look forward to seeing you on your next trip Best Regards,Thank You

10/10 Excellent

Marie Paule

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Motel. Clean and friendly
We had a wonderful stay at the Potsdam Inn it’s a basic in necessities but great owners willing to go beyond the norm to make your stay comfortable!
Stayed 3 nights in May 2023
Response from D Patel on May 13, 2023
Dear Marie Paulewe appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!Thank You

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from D Patel on Jul 9, 2023
Dear ThomasThank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property . Thank you again, and we look forward to seeing you on your next trip Best Regards,Thank You

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from D Patel on May 13, 2023
Dear Wendywe appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!Thank You

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean motel.
Staff were very friendly. Rooms were very clean. Had 2 double beds. I did not sleep that well, but my daughter on the other double had no complaints.
Stayed 1 night in Apr 2023
Response from D Patel on May 13, 2023
Dear DavidSorry for any inconvenienceThank you

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from D Patel on May 13, 2023
Dear Scottwe appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!Thank You

6/10 Okay

Patrick

Liked: Staff & service
Stayed 2 nights in Apr 2023

8/10 Good

Don

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that it was quiet.
Stayed 1 night in Apr 2023
Response from D Patel on May 13, 2023
Dear Donwe appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!Thank You

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service
We were looking for someplace reasonably clean to sleep for the night and move on. It was fine for that purpose, but the wireless tried to install spyware on my laptop when I tried to log in, and the "continental breakfast" was a blueberry muffin. The location is just off the highway next to the Walmart. It was fine, but nothing special.
Stayed 1 night in Mar 2023
Response from D Patel on May 13, 2023
Dear JohnSorry for any inconvenienceThank you

6/10 Okay

Wayne

Liked: Cleanliness, staff & service
It’s clean got everything you need with minimum acceptable condition. The old style electric heater is silent much better than the ac unit these days. No problem with water and drainage. What I don’t like is 10am check out that’s too early considering the check in time is still 3pm.
Stayed 1 night in Feb 2023

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was fine
Stayed 1 night in Feb 2023