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Reviews of Pension Prague City

3 out of 5
Pension Prague City
Stitneho 13, Prague

Reviews

7.0

Good

Rating 10 - Excellent. 91 out of 746 reviews" "
Rating 8 - Good. 302 out of 746 reviews" "
Rating 6 - Okay. 222 out of 746 reviews" "
Rating 4 - Poor. 85 out of 746 reviews" "
Rating 2 - Terrible. 46 out of 746 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

masih

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First night my room was in other building and very uncomfortable, broken closet and very thin short small curtain didn’t covered the windows. Very noisy from inside building and street till 3:30 am, not isolated windows or walls. No shared fridge and microwave as describe in listing. I complained and they changed my room, new room in main building had broken shower and water splashed everywhere in bathroom till the bed side. A gentleman came and fixed but just hand shower. Free Breakfast on my booking was very small portion and just 9-10 am! No buffet no choice! I couldn’t catch up the breakfast at second day since I should leave at 8 am for airport with no breakfast! Stuff in reservation wasn’t friendly except the handyman how fixed the shower and helped me with my mobile problem. Not recommended and not go back there anymore.
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Stayed 3 nights in Nov 2023

6/10 Okay

Grace

Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2023

2/10 Terrible

Manuela

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room forniture was extremely poor, old ruined. Bathroom very small and sink unpraticable
Stayed 3 nights in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay, the hotel is a 15 minute drive from the downtown square and this was a very affordable room. There was also a fan provided in the room which was very nice to have.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
So-So in Every Way
Air conditioner didn't work very well and room temperature stayed around 32C even at night which was very uncomfortable. At least there was a fan. Also, there was no elevator so plan on doing a lot of walking up and down stairs. Beds were just OK, not super comfortable, but clean. Television signal was very spotty, not many channels, too small and mounted in a very awkward place for watching. Shower was actually very nice and clean, and so was the fridge, which was a nice bonus to have. Would (maybe) stay here again but at a cooler time of year. All in all, it wasn't good or bad. I could recommend this place, albeit with some reservations. Probably best for students/young folks looking for affordable accommodation.
Stayed 4 nights in Aug 2023

6/10 Okay

Megan

Traveled with family
Liked: Staff & service
The property was set out in all the surrounding streets and it was difficult to get to with all your bags. The locks were very hard to open and had to be pulled in a certain way to open them. We were told there were no lifts but not to worry we were on the first floor. However upon arriving at the property we realised the first floor was up two flights of stairs this was very difficult for my elderly mother. However as we couldn’t open the door the receptionist did carry her bag up which was lovely. Breakfast was not a buffet but a plate of food but they didn’t ask you for any dietary requirements and everyone just got the same food. Breakfast was not worth it in my opinion.
Stayed 2 nights in Jul 2023

10/10 Excellent

Bryce

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good bargain
Beds were a little hard, but place was clean and tidy, which all that mattered
Stayed 2 nights in Jan 2023

6/10 Okay

David

Liked: Staff & service
Not recommended
The pension has no lift and I was put on 4th floor luckily The receptionist carried my suitcase up the stairs … not for the faint hearted … room for was basic kid’s wardrobe and bed plus it was not 15 minutes from wensalas Sq as is advertised maybe in a taxis not walking
Kid’s wardrobe
Kids bed
Shower room
Shower
Stayed 3 nights in Nov 2022

6/10 Okay

Avinash

Traveled with family
BUILDING IN OLD HOTEL
Stayed 1 night in Jul 2022

10/10 Excellent

Tomas

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Deividas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Recommend to everyone
Stayed 4 nights in Jun 2022

8/10 Good

Leonardo

Stayed 4 nights in Mar 2022

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
We had to pay for a later check-in, the electricity and lights went off our first night and people were really loud and drunk during the night.
Stayed 2 nights in Mar 2022

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Cleanliness, amenities
It was definitely okay for a short budget stay, as the price was lower than other places in the same area. However, cleanliness was definitely lacking in the room, the glass provided was dirty, I found a silverfish in the bathroom on the floor, the floors were very dusty, the curtains were hardly hanging by threads in front of the windows, and the room still smelled like smoke even though it was a non-smoking room.
Stayed 3 nights in Feb 2022

10/10 Excellent

sumandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant staying
We had amazing stay during our three day trip to Prague in Christmas. We were bit skeptical about the room conditions by the reviews we read before but our stay was pleasant and no complaints. It was kind of one bedroom apartment , the bedroom was quite big. We had one queen bed and one twin bed in the bed room. There was a Small nicely decorated living room as well with sitting arrangement. Bathroom was clean and spacious too. They also have late night check in (we arrived after 11 pm), the hotel is very near to the tram stop -only 500 meters walking. There’s plenty budget cafe and restaurants nearby including mexican, Mediterranean, Chinese and vietnaese cuisine. The old town is about 25 minutes walking distance. Tram service connects to airport lines.
Stayed 3 nights in Dec 2019

6/10 Okay

Alex, Canadian

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was very cold and the single electrical heat generator was not sufficient to provide adequate heating throughout the night. Overnight low was only -2 degrees Celsius!
Stayed 3 nights in Jan 2020
Response from Jiri Rohlik, reception on Jan 6, 2020
Hello, sorry for that, we could provide you with another one in this case. Best regards,

10/10 Excellent

Jindrich

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

ASUDE

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were located in another block of building, ~25m from the reception building. Room was clean with good wifi. Reception staff was helpful and friendly. The location was quiet and safe to walk at night. Few pubs and restaurants within ~10 mins on foot. Both Praha Hlavní Nádraží and Praha Florenc bus terminal can be reach on foot within ~30 mins, National Monument on Vítkov not far from the hotel offers very good city view, ~30 mins walk. Most historic places of interest Old Town Hall, St. Vitus Cathedral, Saint Peter and Paul Basilica were 45~90 mins on foot.
Stayed 2 nights in Sep 2019

2/10 Terrible

Tom

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
EXTREMELY OVERPRICED, AND DISAPPOINTED
Basically a hostel, charging Hotel prices. Just a bed and a table,extremely basic and disappointing. Tv didn't work,and when I queried this,was told I was last room to be updated, so they KNOWINGLY put me in a room with a TV that didn't work. WOULDN'T RECOMMEND.
Stayed 7 nights in Nov 2019
Response from manager on Nov 27, 2019
All these complaints are merely an attempt to get some additional discount. Price 20€/night for a single room for one person is a "hostel price" rather than a "hotel price". Citytax is collected at the property. It is clearly posted on the website but you need to read it carefully. You complain again things which are not posted in amenities on the website or fake things (kicking to your doors which was invisible on the security cameras or missing minibars or fridge in the room) as wrote in personal email. TV worked with more than 100 channels before your arrival. At last another room was offered to you anyway even if all these complaints were fake and focused to discount obtain but you did not come to pick up the keys and move in.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good overall
It won't wow you, but it does the basics right with minimal fuss. Considering the price you can't go wrong.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Top floor room was a little warm but they had a small air conditioning unit.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
When we arrived on our first day the receptionist who received us was unfriendly. He was more focused on the computer rather than giving us information about our stay.However, on our second day the receptionist on duty was so friendly.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and uptodate. Accomodates your needs. 24 hours desk servkce
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cant fault the place for the price we paid. Location is close to the main areas and is also close to the trainstation which also has the airport shuttle bus. Two great little places close by which is a cocktail bar and a pub accross the street. Both is filled with locals and tourists. Zizkov area really treated me well !
Stayed 3 nights in Aug 2019

2/10 Terrible

Gregory

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Definitely don’t stay here
Most unhelpful and unfriendly receptionist of all time. So rude. Don’t stay if you have luggage or elderly as we stayed on the 5th floor and there is no lift. No soap anywhere in the bathroom. No kettle. Walls are thin. Very noisy. Louis of drunk people yelling all night.
Stayed 3 nights in Jul 2019

6/10 Okay

louise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
loud nights
We know this area, its very nice and close to down town, so we came back to it, its walking distance to downtown as well. Kind and English speaking staff, room was clean and looked ok, but room was fairly small compared to standard big hotel rooms in Prague. The hotel is divided into 3 buildings, which is ok, but our part was in a building where some kind of machine / washing machine / vacuum was being loud all night (both nights we stayed). With windows closed it was too hot to sleep, with windows open it was too loud to sleep. Wont recommend if you like your sleep, however this might not be the case in the 2 other locations, who knows
Stayed 2 nights in Jul 2019

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here mis advertised
Not as advertised. Very disappointed.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible
worst customer service ever. do not stay here!!
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found it easily. The staff was really helpful. They also gave us a fan just in case we're hot. It's in a great and quiet vicinity with cheap and nice places to eat, normal or fast food. About 20 minutes far on foot to the old town center. Everything was clean. We recommend it for sure!
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel rooms amd unfriendly staff
The room was not good with twin neds far from each other. We booked a double bed room and the staff didn't want to change us into a double bed room. Furthermore, they don't change the towels and bedsheets for short stay (less than 3 nights) as per the policy. The area of the hotel is in a hill after the train station and it doesn't look safe.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The beds have very thin mattresses, like what you would find in a dorm room. Also, because it's near a couple of bars, it is very loud at night. I was OK because I could put in earplugs but my Mum, who can not do that, didn't sleep well the entire time we were there. I think this would be a good place for students or backpackers but had I known that from the start, I would have booked elsewhere.
Stayed 8 nights in May 2019

6/10 Okay

Agi, West Bromwich

Traveled with partner
Liked: Cleanliness, staff & service
Nearly in the centre close to public transport. Room was clean but rubbish wasn't taken for three days. The room didn't look like those rooms on the pictures. The room was in another building "U Hejtmana" (part of the Pension Prague City), luckily just round the corner of main reception building. That should have been mentioned in description.In the description there was information on city tax 15 CZK per person per night. When we arrived there was double price to pay and now I can see the price is shown correctly on the Expedia. On Saturday night very loud noise from around people partying and enjoying their selves loudly..
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable stay for a singlw person. I was recovering from surgery here and it was nice and quiet
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I liked the price, I did not like the fact that it was on a steep hill and that there was several flights of stairs to climb to get to the room.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

Louise

Disliked: Room comfort
Really basic accommodation for the price was quite disappointed thought hotel would be better as it had 3 stars but worth 2 stars, hotel was clean enough to stay with our child. Beds were very uncomfortable and pillows was horrible to sleep on. Over all we really enjoyed Prague but would not stay there again. I think it is more suitable for younger travellers on a budget.
Stayed 3 nights in Jan 2019

6/10 Okay

TIM, READING

Liked: Staff & service
THE HOTEL WAS A FAIR PRICE FOR THE MONEY. THE STAFF WERE FRIENDLY.THE HOTEL WAS ONLY 20 MINUTES AWAY FROM THE CENTRE,WHICH WAS PRETTY GOOD. BREAKFAST WAS GOOD VALUE. MY ONLY CRITICISM WAS THEIR WAS A LOT OF NOISY GUESTS IN THE HOTEL AND THE MAIN ROAD WAS NOISY WITH LOUD PEOPLE TOO. I NEVER HAD A GOOD SLEEP THE WHOLE TIME I WAS THERE
Stayed 6 nights in Nov 2018

6/10 Okay

Yu, Glasgow

Liked: Cleanliness, property conditions & facilities
Good location for the price (budget). I was given a room on the fifth floor, which was nice and relatively quiet but there was one problem - no lifts! If you are unfit or have a lot of luggage it may be worth contacting the hotel beforehand to make sure you get a room on the lower floors. Also when I arrived late at the reception, the receptionist was snogging her boyfirend on the couch - they both jumped out of the couch as I entered recption, which I though was rather an unprofessional thing to do.
Stayed 4 nights in Oct 2018

8/10 Good

kerryann

Liked: Staff & service
Excellent breakfast
Excellent breakfast. Small but adequate room. Fairly close to the station.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

marco

Liked: Cleanliness
Okay place, as described; good value for money
Room was okay, as described; beds were a bit tough and not very comfortable so I wish they could be improved. But overall good value for money considering the competition
Stayed 4 nights in Sep 2018

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good, cheap and cool area
We really enjoyed our stay in this hotel, it's in a cool area, surrounded by cheap cafes, bars and restaurants.
Stayed 5 nights in Sep 2018

2/10 Terrible

Jackson

Donot pay in advance for booking Hotel
Not able to stay as BMW car are not allow to be drive in, do not pay first as they will not refund even you give them advance acknowledge wherereas Agoda give refund if you cannot make it.
Stayed 1 night in Sep 2018

8/10 Good

Ching Yee

Liked: Staff & service, room comfort
This is what you can get at this low price. If you are going with kids, do try to request for a lower-floor room, as the hotel can go up to 5 levels without elevator. Wifi is not working very well. It is possible that you are staying in a block which is different from the check-in desk, thought it's not so far away from it. There are different types of restaurants around the area, Chinese, Korean, Cafe, Pizza and many bars. Beware!! !! When you are staying there during the weekend, you will risk hearing the people on the street talking and laughing all night until 4a.m. !! !! When there is vehicle passing through the street, its sound is extremely loud.
Stayed 2 nights in Aug 2018

6/10 Okay

Dmitry, Jerusalem

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A nice place in general, but we got a room in the attic which was not equipped for the hot Prague weather. Air conditioning did not work and the staff failed to fix it. A second fan was a bit of a help, but hardly enough on hot days.
Stayed 4 nights in Aug 2018

2/10 Terrible

Karen

Disliked: Staff & service, room comfort
Stayed 2 nights in Aug 2018