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Reviews of Best Western Plus Pratt

2.5 out of 5
Best Western Plus Pratt
112 NE State Route 61, Pratt, KS

Reviews

9.4

Exceptional

Rating 10 - Excellent. 295 out of 420 reviews" "
Rating 8 - Good. 101 out of 420 reviews" "
Rating 6 - Okay. 15 out of 420 reviews" "
Rating 4 - Poor. 7 out of 420 reviews" "
Rating 2 - Terrible. 2 out of 420 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Amenities
Been staying here going and coming from Arizona the last 5 years. Never a problem here and they have a nice breakfast. Rooms clean and staff friendly!Exactly why we keep coming back.
Stayed 1 night in May 2024

4/10 Poor

Lisa, APO AP

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They have a contract with the railroad and these people were coming in and out at all hours. Not restful.
Stayed 1 night in Mar 2024

8/10 Good

Sharon

Stayed 1 night in Mar 2024

10/10 Excellent

wade

Traveled with partner
Liked: Staff & service, property conditions & facilities
Clean and surprisingly new
Stayed 1 night in Feb 2024
Response from Shelley on Apr 3, 2024
Dear Wade,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 620-508-6466.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Shelley ShawGeneral ManagerBest Western Plus Pratt

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shelley on Apr 3, 2024
Dear Joseph,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 620-508-6466.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Shelley ShawGeneral ManagerBest Western Plus Pratt

10/10 Excellent

Cary

Stayed 1 night in Jan 2024
Response from Shelley Shaw on Apr 3, 2024
Dear Cary,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 620-508-6466.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Shelley ShawGeneral ManagerBest Western Plus Pratt

10/10 Excellent

Desiree

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer services.
Stayed 1 night in Jan 2024
Response from Shelley on Jan 20, 2024
Thank you, hope to see you again.

8/10 Good

Adrian

Stayed 1 night in Jan 2024
Response from Shelley on Jan 20, 2024
Sorry to hear you was not happy with your stay, hope to see you again.

6/10 Okay

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shelley on Jan 20, 2024
Sorry to hear you was not happy with your stay, hope to see you again.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shelley on Jan 20, 2024
Thank you, hope to see you again.

4/10 Poor

Ray

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Furnace was not working, they fixed it. Bed squeaks terrible every move and wakes you up, phone making noise and didn’t work just took off hook, room is dirty. Other guest hair on floor, wall by trash can filthy, went to make coffee and still had other guest pod in maker. Went to wipe up water drip on floor and paper towel was very dirty from floor….. just disappointing for spending $150.00 for a room that is dirty and not comfortable.
Stayed 1 night in Dec 2023
Response from Shelley Shaw on Jan 1, 2024
I am really sorry you had this experience. I wish I would have been aware of this at the time. With only a first name and no room number and no stay of date, it is hard for me to figure out which housekeeper cleaned this room. We are always praised for our cleanliness; I would like more info to figure out which housekeeper if possible. Again, my apologize. Thank you Shelley Shaw

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shelley on Jan 20, 2024
Thank you, hope to see you again.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from Shelley on Jan 20, 2024
Thank you, hope to see you again.

6/10 Okay

Jack

Traveled with partner
Liked: Amenities, property conditions & facilities
None of the local restaurants would deliver food to the hotel. It was always out of their coverage zone—even those within five blocks of the Hotel. Other delivery services were not offered by those restaurants either.
Stayed 1 night in Nov 2023

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sandy

Traveled with family and small children, Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the employees were very friendly. Great breakfast
Stayed 2 nights in Oct 2023

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

TIM

Liked: Cleanliness, staff & service, property conditions & facilities
WAS A NICE STAY-- NO COMPLAINTS
Stayed 1 night in Oct 2023

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, quiet and well lit parking
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the price.
Stayed 1 night in Sep 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Deanna

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Aug 2023

10/10 Excellent

ROGER

Stayed 1 night in Aug 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, friendly staff & clean & quiet horel
Stayed 1 night in Aug 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kaitlyn

Traveled with family
Liked: Cleanliness
Pratt has limited options, but this is likely the best of them.

10/10 Excellent

Shellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandparent and Grandkids overnight stay
Motel was well updated and staff was friendly. Nice breakfast selection. Hot coffee a travel necessity for my group. Only somewhat negative comment was the cleaners used had a somewhat strong smell to me.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Cindy

Liked: Cleanliness, property conditions & facilities
Alyssa did a great job greeting us warmly, answering our questions, and helping out as needed.
Stayed 1 night in May 2023

10/10 Excellent

Darrow

Stayed 3 nights in May 2023

4/10 Poor

Mark, WATERLOO

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We know the night evening check in man stoled our credit card number's and tryed to make 5 purchases some 3 times via his computer, therefore we had to cancel that card . Try to let this motel know this is totally unacceptable
Stayed 1 night in May 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at the Best Western in Pratt, KS
A good place to stay with small indoor pool and breakfast promised in the morning.
Stayed 1 night in Apr 2023

8/10 Good

Scott

Liked: Cleanliness
Stayed 1 night in Apr 2023

8/10 Good

Shane

Stayed 1 night in Mar 2023

8/10 Good

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable hotel, but our hotel room door did not close properly without having to slam it shut. Good hot breakfast options.
Stayed 1 night in Mar 2023

8/10 Good

Bernhard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly easy to get to
Stayed 1 night in Mar 2023

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cold breakfast stuff was fine, but the hot breakfast was substandard; the bacon was overdone and the eggs, or I should say, the egg thing, was awful. The coffee choices were better than average for the area.
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Stayed 1 night in Mar 2023

6/10 Okay

Joseph

Disliked: Property conditions & facilities
It was fine, not great. Rather poorly furnished. The front desk person was very unfriendly but the other help were very nice.
Stayed 1 night in Feb 2023

10/10 Excellent

William

Stayed 1 night in Jan 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

michelle

Stayed 1 night in Oct 2022

10/10 Excellent

Derek, Bel Aire

2/10 Terrible

Jody

Traveled with family
Disliked: Cleanliness, staff & service
2 hours after checkin our room keys were deactivated and keys were given to 2 men upon their checkin. They walked in on my daughter alone in the room. Major security breach that was unacceptable. Housekeeping was MIA during our 5 day stay. I would have preferred access to trash receptacle to get rid of daily trash instead of leaving outside the door, which would sit overnight.
Stayed 5 nights in Nov 2022
Response from Shelley on Nov 28, 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I know I apologized several times that evening. I know it did not rectify the situation. I do still feel terrible for that for what happened. There was definitely reprimands for that. As far as the housekeeping I did go back through their records, from those it did show there was a do not disturb sign on the door for 2 days of your stay, it shows they did the room on Tuesday a DND on Wed. & Thurs. then they did the room on Friday. If this is not correct please let me know. Also I do apologize for the situation again. Thank you for staying with us and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Ted

Liked: Staff & service
Disliked: Property conditions & facilities
The room was worn out and the price was high.
Stayed 1 night in Nov 2022
Response from Shelley Shaw on Nov 28, 2022
On behalf of my entire staff I would like to apologize!