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Reviews of Baymont by Wyndham Pueblo

2.5 out of 5
Baymont by Wyndham Pueblo
3626 N Freeway Road, Pueblo, CO

Reviews

7.4

Good

Rating 10 - Excellent. 374 out of 1058 reviews" "
Rating 8 - Good. 283 out of 1058 reviews" "
Rating 6 - Okay. 157 out of 1058 reviews" "
Rating 4 - Poor. 92 out of 1058 reviews" "
Rating 2 - Terrible. 152 out of 1058 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Chenalle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The mid shift check in lady was rude i booked a walk in handicapped shower got a tub handicapped shower my husband had to use with his bad back very hard to get out then the sunday morning staff lady was also very rude when i asked for clean towels told me i had to wait till 10 am when i was leaving at 7 am all day long then the same mid day staff lady asked for change to use the washer i was told i had to go to 711 for change not nice to guest its not a warm welcoming when staff are rude then this morning i ended up falling out of shower due tobthe long shower curtain not a very pleasant stay i discussed issue withbthe nice caring lady at check our
Stayed 2 nights in Apr 2024
Response from Bailey on May 3, 2024
Thank you for staying with us, we will use your feedback to make our inn a better place, and I hope you will come back and give us another chance.

8/10 Good

larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
couldnt use pool!
Stayed 1 night in Apr 2024
Response from Bailey on May 3, 2024
Thank you for staying with us, we appreciate your input

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bailey on Apr 17, 2024
Thank you for staying with us, we appreciate the awesome score!!

8/10 Good

Sarah

Stayed 1 night in Apr 2024
Response from Bailey on Apr 13, 2024
Thank you for staying with us! We appreciate your feedback

10/10 Excellent

Andrew

Stayed 1 night in Apr 2024
Response from Bailey on May 3, 2024
Thank you for staying with us, we appreciate the awesome score

8/10 Good

Emiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet was down the first night and front desk was not any help but after that it worked great. The staff was wonderful and polite. The rooms were clean. One caution, if you have a room toward the outside perimeter, the train does run by the hotel, it's not bad just a rumble.
Stayed 3 nights in Apr 2024
Response from Bailey on Apr 8, 2024
Thank you for staying with us. I am sincerely sorry the wifi went down for a short time, there wasn't much the front desk could do to help other then call the company; which they did.

6/10 Okay

Carroll

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff insisted on $100 cash deposit after I had already stayed for 2 weeks. Also, staff would not complete my checkout until my room was inspected. There were no reports of incident or damage incurred prior to final checkout.
Stayed 7 nights in Mar 2024
Response from Bailey on Apr 7, 2024
Thank you for staying with us; we appreciate your feedback. Every time a guest checks in even as a stayover they must pay the deposit. That is why strongly encourage all of our extended stay guest's to pay cash for the deposit so that each they redo their reservation we already have a deposit on file so we don't blow up their credit card. It is also standard procedure to check the room before returning the deposit. Safe travels and see you next time!

10/10 Excellent

Janann

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean, the room was pretty and everything was updated. The only thing I didn't care for was the traffic noise but when you're near a highway there's no way around it so I knew it would be noisy today took the room. It was a good experience all around
Stayed 1 night in Apr 2024
Response from Bailey on Apr 7, 2024
Thank you very much for staying with us. Your kind words made our day! Safe travels and see you next time

10/10 Excellent

Myrna, Brandon

Traveled with partner
Liked: Cleanliness, staff & service
We are sound sleepers. Surprised to see earplugs in our room. Later realized trains at full speed pass through within 20 yards of the back fence. We are normal sleepers and not a big problem. No whistles. Breakfast was sparse and manager had removed the toaster "because it kept setting off alarms". No hot items except if you made a waffle. Room was clean. Price reflected what we got. Not unhappy. One time stay.
Stayed 1 night in Apr 2024
Response from Bailey on Apr 7, 2024
Thanks so much for staying with us we appreciate your feedback

6/10 Okay

Gabriel

Stayed 1 night in Mar 2024
Response from Bailey on Apr 20, 2024
Thank you for staying with us

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around property isnoot pretty
Stayed 1 night in Mar 2024
Response from Bailey on Mar 28, 2024
We are walking distance to the Pueblo Mall, restaurants.Most people enjoy the area.Thank you for your input.

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasantly surprised.
Stayed 1 night in Mar 2024
Response from Bailey on Mar 25, 2024
Thank you for giving us a chance, we are so thrilled you enjoyed your stay. See you next Time

2/10 Terrible

Xzavier

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible there was cocaroaches in my bed . And little bugs i had run out there days early from ma original departure date
Stayed 4 nights in Mar 2024
Response from Bailey on Mar 20, 2024
I think you may have the wrong Inn writing your review.!I see you stayed with us FOUR nights. We have our Inn sprayed often to make sure we don't have issues like that!Thank you for staying with us.

6/10 Okay

Paul

Disliked: Staff & service
The front desk staff at this hotel is horrible. They are not customer service oriented, barely know how to check you in and then want to charge you twice because the night clerk didn't do his job correctly. Asked for help and a manager and they claimed they called the Police who never showed up. You have been warned! Do not stay at this hotel!
Stayed 1 night in Mar 2024
Response from Bailey on Mar 20, 2024
Our apologies on staff service. We will look into that.I'm completely confused on the comment of the police. The only reason the police would be called would be due to a disturbance / an un-ruly person.

10/10 Excellent

Cristi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice...the staff was friendly...the only thing I didn't like was the train lol
Stayed 1 night in Mar 2024
Response from Bailey on Mar 20, 2024
Thank you for your review! We wish we had control of the train!!!

2/10 Terrible

Chanel

Disliked: Staff & service
Couldn't even check in
Stayed 1 night in Feb 2024
Response from Bailey on Mar 20, 2024
Our apologies!

6/10 Okay

Courtney

Elevator didn't work. Gentleman at front was extremely patient and nice with my son and did a great job with breakfast
Stayed 1 night in Mar 2024
Response from Bailey on Mar 11, 2024
Our apologies the elevator was out of order during your stay. We ae trying to get it repaired.Thank you for your comment on our front desk person.

10/10 Excellent

Carla

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly! Bedding smelled clean. Love the showers. Beds were comfy!
Stayed 2 nights in Mar 2024
Response from Bailey on Mar 20, 2024
Thank you for the great review! We appreciate it!!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a wonderful stay as usual.
Stayed 1 night in Mar 2024
Response from Bailey on Mar 10, 2024
Thank you for always staying with us, we always look forward to seeing you. Safe travels and we will see you next time!!

10/10 Excellent

Maxine

Stayed 1 night in Mar 2024
Response from Bailey on Mar 28, 2024
Our staff thanks you for your great review!!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Bailey on Mar 7, 2024
Wonderful! Thanks for staying with us

6/10 Okay

Rita-Marie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
We couldn’t use the exterior door closest to our room for some reason , so we had to walk our dog & all our stuff down a long hall & through the lobby. No automatic lobby doors either. Breakfast was so-so: good waffles, but the only other hot food was microwave sandwiches. Kinda icky. Staff were all friendly. Room was clean but pretty dark & dingy.
Stayed 1 night in Feb 2024
Response from Bailey on Feb 28, 2024
Thanks for your input.

10/10 Excellent

Adison

Stayed 5 nights in Feb 2024
Response from Bailey on Mar 20, 2024
Thank you for the great review.

2/10 Terrible

Sarah

Stayed 1 night in Feb 2024
Response from Bailey on Mar 22, 2024
Thank you for staying with us I am sincerely sorry your stay wasn't up to par.

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue is that my partner had trouble sleeping due to the trains that pass by the hotel. The location does leave a lot to be desired.
Stayed 1 night in Feb 2024
Response from Bailey on Feb 17, 2024
Thank you for staying with us. I am sorry the train bothered your partner

10/10 Excellent

Earl, Willis

Stayed 1 night in Feb 2024
Response from Bailey on Feb 13, 2024
Thank you for a wonderful review!

4/10 Poor

Isaiah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not bad. Rules are kinda ridiculous
Stayed 1 night in Feb 2024
Response from Bailey on Feb 11, 2024
Thank you for staying with us, I am sorry you do not like our rules, they were placed for everyone's safety in mind.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean felt very comfortable
Response from Bailey on Feb 9, 2024
Thank you for a great review!

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
My family was not allow to stay
Stayed 2 nights in Feb 2024
Response from Bailey on Feb 6, 2024
Unfortunately the Inn does not rent to locals.

10/10 Excellent

Lisa

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased on what I paid a night, the convenience & the water pressure was amazing!! No complaints Here!!
Stayed 3 nights in Jan 2024
Response from Bailey on Feb 6, 2024
Thank you for your wonderful review! We appreciate you!

8/10 Good

David

Nice and quiet venue. Excellent service and reasonably priced
Stayed 1 night in Jan 2024
Response from Bailey on Feb 6, 2024
Thanks for your nice review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bailey on Feb 1, 2024
Wonderful! We are super happy you enjoyed your stay. See you next time

4/10 Poor

Corey

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
When I got to my booked room, it smelled of smoke. I sat on the bed and something broke and 2 pieces of brown plastic. I pulled back the covers to reveal a stained sheet. The night manager was very helpful and moved me to a new room. Unfortunately, someone on the floor was smoking in their room and I could smell it in my new room. After many stays, the only bad experience, however, was not a pleasant stay this time.
Stayed 2 nights in Jan 2024
Response from Bailey on Feb 1, 2024
Thank you for taking the time to tell us about your stay, I am sorry it wasn't up to par. We appreciate you letting us know so we could make things better. I hope you will come back and give us another chance.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay with Baymont and the nightly rate was great. The staff was very kind and hotel was clean and comfortable.
Stayed 1 night in Jan 2024
Response from Bailey on Feb 1, 2024
Thank you very very much for staying with us. We are thrilled you enjoyed your stay. See you next time

10/10 Excellent

Dena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Just got here. Clean, comfortable, can hear kids playing in the pool, but it doesn’t bother me. Two restaurants next door so easy to get dinner. The gentleman who checked me in was kind, expedient, and professional. I would stay here again.
Stayed 1 night in Jan 2024
Response from Bailey on Feb 1, 2024
Thank you for staying with us! We are so happy you enjoyed your stay

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular customer
The people are always friendly. We stay at this motel often so we have got to know the people there. Always very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Bailey on Jan 26, 2024
Thank you for always staying with us, we enjoy seeing you.

6/10 Okay

Suranjoy

Stayed 5 nights in Jan 2024
Response from Bailey on Jan 18, 2024
Thank you for always staying with us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Quiet and comfortable room,
Stayed 2 nights in Jan 2024
Response from Bailey on Jan 26, 2024
Thank you for staying with us, we appreciate the awesome feed back

8/10 Good

erik

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Bailey on Jan 18, 2024
Thank you for staying with us; we appreciate your feed back

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
No complaints. It was a quiet, comfortable, relaxing weekend getaway for us. The 2 restaurants, walking distance, right in their parking lot was super convenient.
Stayed 2 nights in Jan 2024
Response from Bailey on Jan 18, 2024
Thank you for staying with us, we are thrilled you enjoyed your stay

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
We been coming here for years. But the customer service is getting pretty bad. The lady we talked to when we first arrived has been her most of our visits. She is getting pretty hard to deal with. I think it’s time we find a new motel for our next visit. The rooms could use some deep deep cleaning. They are getting pretty run down.
Stayed 1 night in Jan 2024
Response from Bailey on Jan 10, 2024
Thank you for your input. We will look into your concerns.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy our stay everytime.
Stayed 1 night in Jan 2024
Response from Bailey on Jan 10, 2024
Thank you for the wonderful review. We look forward to seeing you!

8/10 Good

Brittany

Stayed 2 nights in Dec 2023
Response from Bailey on Jan 18, 2024
Thank you for staying with us, we appreciate your feed back.

2/10 Terrible

Sheryl

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The locarion was convenient. The room was very worn looking and not that clean. The are was sketchy, seemed not that safe.
Stayed 1 night in Oct 2023
Response from Bailey on Jan 5, 2024
Thank you for staying with us. We appreciate your feed back and I am sincerely sorry your stay wasn't up to par. I wish you would have told the front desk so we could have made things better

8/10 Good

Richard

Stayed 2 nights in Dec 2023
Response from Bailey on Jan 5, 2024
Thank you very much for staying with us, we appreciate your feed back

10/10 Excellent

Jenna

Stayed 1 night in Dec 2023
Response from Bailey on Jan 26, 2024
Thank you for staying with us, we are thrilled you enjoyed your stay.

2/10 Terrible

Johnny

Stayed 2 nights in Dec 2023
Response from Bailey on Feb 1, 2024
Thank you for staying with us, I am sorry your stay wasn't up to par, I wish you would have let the front desk know so we could have made things better.

10/10 Excellent

Song You, Villa Vatteone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bailey on Dec 30, 2023
Wonderful! Thank you for staying with us, we are so happy you enjoyed your stay. Have a safe and happy new year!!

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bailey on Dec 22, 2023
Thank you for staying with us; we appreciate your feedback

8/10 Good

Greg, Box Elder

Stayed 1 night in Dec 2023
Response from Bailey on Jan 10, 2024
Thanks for the review!