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Reviews of Lifestyle Tropical Beach Resort & Spa All Inclusive

3 out of 5
Lifestyle Tropical Beach Resort & Spa All Inclusive
Cofresi Beach, Puerto Plata, Puerto Plata

Reviews

6.6
Rating 10 - Excellent. 292 out of 1009 reviews" "
Rating 8 - Good. 212 out of 1009 reviews" "
Rating 6 - Okay. 154 out of 1009 reviews" "
Rating 4 - Poor. 126 out of 1009 reviews" "
Rating 2 - Terrible. 225 out of 1009 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Gilberto, Naples

Traveled with family
Liked: Staff & service
Also needs friendlier staff, it's obvious that what they do out of interest in tips
Stayed 7 nights in May 2024

10/10 Excellent

Tyrell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 5 nights in May 2024

8/10 Good

Clifford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros:Nice size property, friendly staff, safe environment many pools and bars Cons: not many food options, the cheapest alcohol I have ever tasted. Do yourself a favor and bring your own alcohol if it rains while you are there, do not leave anything valuable near doors. My room was flooded. Everything got wet.
Stayed 2 nights in May 2024

2/10 Terrible

Iceman

Traveled with family and small children, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lets start with the pros : - the service from servers is great, they get you drinks and stuff as well as the bar servers. - bed is comfotable Thats pretty much it. Cons : - room was extremely outdated (like something off the 90s) - musty/ moldy smell in room due to bad AC - inconsistent with snack times - bathrooms dirty - staff playing music all night long making it hard to sleep - peacocks making noise all night long - room ceiling has filtration of water - balcony door doesnt lock - main door has yo be slammed shut in order to close - all the staff trying to flirt with my wife while me being next to her - inconsistent with show times - food is ok but always cold
Stayed 2 nights in May 2024

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No night club ,no coffee shop..
Stayed 3 nights in May 2024

10/10 Excellent

Ana, New York

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. The restaurants were amazing. Food wa delicious.
Stayed 7 nights in Apr 2024

10/10 Excellent

Bill, Newark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 3 nights in Apr 2024

8/10 Good

Yesen Jadriane

Traveled with group
Liked: Cleanliness, staff & service
Had a great time. Wish they had more of a night life.
Stayed 6 nights in Apr 2024

2/10 Terrible

Carolina, Stoughton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdatted & Dirty
Stayed 2 nights in Apr 2024

4/10 Poor

Joselyn

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The tropical side wasn’t the greatest and needs to be upgraded desperately. Other than that the staff was very helpful, courteous and food was very good! Will be back to experience the VIP side.
Stayed 5 nights in May 2024

10/10 Excellent

Jennyfer

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a huge resort the staff is great been going there for 12 years
Stayed 7 nights in Apr 2024

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restauranrs are amazing. Love the Mexican and Brazilian restaurants. Didn't try the others but there are several to choose from. Had problems with our room the first night but they upgraded us to a garden view room and gave us a choice of a restaurant reservation or bottle of wine. All because of our inconvenience. Love the staff there.
Stayed 3 nights in May 2024

6/10 Okay

Christina

Stayed 5 nights in Apr 2024

4/10 Poor

Jannah

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

amparo

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2024

2/10 Terrible

Grateshka

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible stay, the Acs stopped working and nothing was fixed for the 4 days I was there. Truly disappointed
Stayed 2 nights in Apr 2024

8/10 Good

Priscilla

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

8/10 Good

Ashley

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Overall for the price its okay, you get what you pay for. It was a good Experience. My only downfall is I didnt have hot water for about 2 days, I also had roaches in the room. The food was average in the Buffet, the restaurants had the good food. The VIP band is great because you can go to other pools.
Stayed 6 nights in Apr 2024
Response from Ecommerce on Apr 30, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Diodenis

Liked: Cleanliness, property conditions & facilities
We had a good time at lifestyles over a 4 day stay however the front desk staff needs to be provide more information upon check in. They didn’t give us any kind of directions or information about our stay. Where to eat, when to reserve a restaurant dining, where and how to take the shuttle or even when there would be events that week, if that information isn’t going to be provided upon check in it should be provided in a pamphlet in the check in documents. In addition the check in lady was pretty rude, she assumed we knew the resort when it was our first time and probably our last time there.
Stayed 3 nights in Apr 2024
Response from Ecommerce on Apr 30, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Matthew

Traveled with group, Traveled with partner
Liked: Staff & service, property conditions & facilities
Honestly the hotel exceeded our low expectations. Other reviews scared us, but to our pleasant surprise the hotel was more than adequate. The rooms could have been cleaner and I strongly think that WIFI and the safes in the room should be free… despite that the food was good, drinks were okay (most all inclusive have watered down drinks). If you book through Expedia you get the VIP plus package and have access to VIP bar. We wished that the hotel had a club but they had activities and shows so that was fine. It doesn’t take much to take a taxi or Uber to a club, why not venture out? The cons: The beach was not the best very rocky and a lot of seaweed. Playa grande/playa costambar is nearby and the beach is beautiful would recommend you visit Management I know that renovations are on going but perhaps speed up the process everyone should have the better rooms. Our friend was in an old room, and that was not right. Also you should consider having a shuttle that goes to nearby beaches that are actually representative of the islands beauty.
Stayed 7 nights in Apr 2024
Response from Ecommerce on Apr 30, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Migdalia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ecommerce on Apr 30, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

Yana A

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach. That being said- our building had no hot water, and we were refused a room change. The rooms were outdated and falling apart. The rooms were dirty, as was the pool area.
Stayed 5 nights in Apr 2024
Response from Ecommerce on Apr 30, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Renee E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Ecommerce on Apr 30, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Angela

Disliked: Staff & service, property conditions & facilities
No hot water
Stayed 4 nights in Apr 2024
Response from Ecommerce on Apr 30, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Rossy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude.
Stayed 2 nights in Mar 2024
Response from Ecommerce on Apr 26, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Graciella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need some TLC! However overall great experience, staff was absolutely amazing!
Stayed 6 nights in Apr 2024
Response from Ecommerce on Apr 26, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Duane

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Ecommerce on Apr 26, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn't like was the change of resort but besides that everything went smoothly and all the resorts are connected in a way
Stayed 2 nights in Apr 2024
Response from Ecommerce on Apr 26, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Delvy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn't like anything about this hotel as soon as I walked in the first thing I noticed there were like 20 to 30 people on the counter just standing there we had to wait for like an hour to check in after we checked in we had to wait another hour to get a room and we arrive like around 3:30 and they gave us a room around 4:45 because they said the room wasn't ready after we went to a room we had a list that we have to go through to check and make sure that everything is there otherwise they will charger you if you didn't check the list and something is missing the safe box you have to pay $3 a day to use the safe box another thing there is no internet in the room you have to pay $7 for 1 hour or pay $45 for a week around from 11:00 to 12:00 there is nothing to eat anywhere the food was always the same thing even though they said it was from a different culture. I can go on and on with a lot of things
Stayed 5 nights in Apr 2024
Response from Ecommerce on Apr 26, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is my 4th visiting this resort. We love the people and the atmosphere. This trip we did not have warm water in our room the entire week. Our first room was very moldy smelling and the sliding glass door to the balcony did not lock. We were moved to another room after several requests to get the door fixed without any response.
Stayed 8 nights in Apr 2024
Response from Ecommerce on Apr 23, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Roselyn

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ecommerce on Apr 23, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Honestly one of the best resorts I’ve ever stayed at I would of gave them 4 stars but we had some room conflicts during check in but overall the place was great food was excellent my husband was so happy with the food and all the staff were very accommodating I loved them Dominican Republic is by far my favorite place to visit can’t wait to come back definitely a hidden gem!!!! 💕💕
Stayed 5 nights in Apr 2024
Response from Ecommerce on Apr 23, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

Rebeccah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The beach is beautiful and the cabanas are fun! The service was always friendly despite the language barrier. There are some issues though. The power went off at least a dozen times during our week stay. We had to change rooms because of the musty smell and the AC didn’t work. Our friends also had to change room’s because they didn’t have any hot water. I heard that from many guests also. Two of the 4 people that we were traveling with got very sick. They didn’t drink the water, we assume it was from the food/drinks.
Stayed 8 nights in Apr 2024
Response from Ecommerce on Apr 23, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Dayana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place needs major renovation.
Stayed 6 nights in Apr 2024
Response from Ecommerce on Apr 23, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

4/10 Poor

Patricia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
First, I reserved the superior room with VIP inclusion, I called the hotel directly and asked to please orient me on what the package consisted of and what exactly VIP inclusion was. They said you have VIP access to beaches, bars and restaurants and just need to be a citizen - ok sounds good! day of arrival check in was suppose to be 3pm room received after 5pm in the meantime getting an attitude from the staff and sending me to the bar. What a frustration! So I was super tired, sticky and wanted my room. Finally get to the room, asked for pool view and got gazebo view in the yard. I tried to take a shower watered leaked out the shower due to the broken shower head that sprinkled and not enough for a full shower, put towels to soak floor, expected to sleep cool, the ac is controlled by them, meter in room you change the temperature to cool no difference. I put the fan on off in the meter still going. Set meter to the lowest temperature room was still muggy and humid. Asked neighbor and said the same! Tried to reserve a VIP restaurants and the staff says it’s booked return in the morning. Next morning booked too only the Thai was available and they pick the time Ridiculous! If not too eat at the buffet. Everything is for VIP members all others treated like trash. Drinks were bad and food was ok not great. Blamed it on Expedia and that they do false advertisement. Do not recommend and will never return! I’ve been to similar resorts even cheaper and not like this experience!
Response from Ecommerce on Apr 23, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

4/10 Poor

Tae, Astoria

Liked: Staff & service
Disliked: Property conditions & facilities
The grounds are expansive, the staff are very helpful and kind, but that’s about the limit of good things I can note. If not for staff I would give 1 star. There was never hot water in the room, the WiFi in room never worked, the rooms are not superb and need updating. The bed was terribly uncomfortable. A nice guy came at 2am and added about 3 duvet covers and that helped. Like I said staff are great. I moved to an adjacent but connected resort, which is supposed to be lower quality, but was better in every way. Do your research. You will always have fun in DR even if your hotel choice falls flat!
Stayed 2 nights in Apr 2024
Response from Ecommerce on Apr 23, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Jenny

Stayed 2 nights in Apr 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
What I like about the Tropical is a Good resort, clean and quiet. What I did not like about it, it has limited entertainment and everything a little bit far apart.
Stayed 4 nights in Apr 2024
Response from Ecommerce on Apr 23, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Christian

Traveled with family
Liked: Staff & service, amenities
Excellent staff & customer service. They make you feel welcome at all times. Although i witnessed the property being well maintained on the exterior, the rooms could use a little TLC. Overall, me and the family had a great time. I would recommend this vacation spot.
Stayed 4 nights in Apr 2024
Response from Ecommerce on Apr 23, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Silverio

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Feb 2024
Response from Ecommerce on Apr 23, 2024
Estimado huésped,Gracias por compartir sus comentarios con nosotros y tomarse el tiempo de hacernos llegar sus observaciones. Le aseguramos que las opiniones de nuestros clientes son tomadas en alta estima y estaremos revisando con los Departamentos involucrados para ver cómo es posible mejorar nuestra operación.Esperamos tener la oportunidad de recibirle nuevamente y cambiar su percepción.Respetuosamente,

6/10 Okay

James

Property was okay parking. If you have your own vehicle, just be warned is about a quarter mile away downhill very inconvenient. Now what I didn't like is the bed. It appeared to me that the box spring was there but there was no mattress. I kid you, not that bed was hard on my body and after a week I am sore. The staff in the restaurant are very nice and very quick. To bring you your drinks and anything else you would need. If you have problems with your knees and walking, I do not recommend this resort. Everything's on a slope I only made it down Almost to the beach one time. Pools looked nice People seem to have a good time. I could never find the theater with the entertainment in the evening. Mostly because the place is so big and I was told only owners get golf carts.
Stayed 8 nights in Apr 2024
Response from Ecommerce on Apr 16, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Chad Edward

Traveled with partner
Liked: Staff & service
First off for the money it is great. What they do not put in the description is that depending on what color wrist bands you have verys the access to certain amenities and places allowed on the resort. You can also not upgrade. They will also try to sell and pressure you into a time share. With that said the property could use updating (which looks like it is slowly starting). Staff is friendly food is good. If you want to eat anything other than buffet you will need to make reservations. Make them when you get there because they fill up fast. The beach is not great. There are a lot of activities to do around Puerto plata. Rooms were ok.
Stayed 5 nights in Apr 2024
Response from Ecommerce on Apr 16, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Ines

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been going there for years. Rooms at tropical needs to get updated but everything was perfect
Stayed 4 nights in Apr 2024
Response from Ecommerce on Apr 16, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Alyssa

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Ecommerce on Apr 16, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Milquialis D

Disliked: Cleanliness, staff & service, property conditions & facilities
GO SOMEWHERE ELSE, DON'T WASTE YOUR MONEY HERE....Worst resort EVER. For starters, you have to pay $$ for WiFi, which is the worst. We were there for 7 days, and we could only eat at the buffet because you had to make reservations for ALL of the restaurants and we were not able to reserve at any of them because they were booked every time we went. The only thing we liked was the VIP Beach. The pool water looked dirty. Showers were dirty (moldy). The staff is not the best, but some of them were nice. I could keep going but I don't have the time to do so.
Stayed 7 nights in Mar 2024
Response from Ecommerce on Apr 13, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Starling

Stayed 3 nights in Apr 2024
Response from Ecommerce on Apr 30, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying and have to say the only thing that i did not like was that there was no hot water
Stayed 5 nights in Mar 2024
Response from Ecommerce on Apr 13, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Denisse

Stayed 2 nights in Apr 2024
Response from Ecommerce on Apr 30, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

Nadeesha

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We stayed at this hotel for 4 days and in the room it had so much roaches !!!!! I kept killing me when we turn off the light at night an turn it back come it’s a bunch of them scarring I went to the bathroom and seen one on the toilet and running on the sink area !! I was just over it didn’t make sense changing the room because it seem like all the rooms are the same
Stayed 4 nights in Apr 2024
Response from Ecommerce on Apr 13, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

4/10 Poor

Federico, Nanuet

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
What I purchase was not what I was given. They have several hotel with different category. I purchase one hotel with a king bed and the provided 2 full beds. When I requested the room change they gave me a room with a broken toilet and no hot water. After they could not fix the hot water they gave us another room. I went for a limited amount of day and wasting several hours in all the changes was very inconvenient. Afterwards getting things sorted, we had a great time.
Stayed 4 nights in Apr 2024
Response from Ecommerce on Apr 8, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,