Hi Sergio,Thanks for your feedback!Regards Social Media Team

Dear JamesThank you for choosing to stay with us and for taking the time to share your feedback! We are delighted to hear that you had an enjoyable 7-day vacation at our property and that you found our facilities, food, and service to your satisfaction.It's wonderful to hear that Johan, our concierge, played a significant role in enhancing your experience. We take pride in providing personalized and attentive service to our guests, and we will be sure to pass along your compliments to Johan. He will be thrilled to know that his efforts made you feel at home during your stay.We're also pleased to hear that you had a fantastic snorkeling trip with Sea Pro. Alfredo, JJ, and John are indeed assets to their team, and we appreciate your recognition of their excellent service and the fun experience they provided. We will be sure to share your compliments with them as well.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back for another memorable vacation in the future. Regards,Edwin MonteroeConcierge

Dear Rodoflo,Thanks for your feedback. RegardsAngel DavidSocial Media Manager

Dear Thomas, Thanks for staying at Dreams Flora Resort & Spa,Thanks for your feedback. RegardsAngel David Social Media Manager

Dear Marvin,Thanks for choosing Dreams Flora and provide us your feedback.Regards Angel David

Dear Jarrod, Thanks for choosing Dreams Flora Resort & Spa.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Angel David

Dear Tristan, Thank you for choosing us for your stay, and we look forward to welcoming you back soon for another unforgettable experience!Regards,Angel DavidSocial Media Manager

Dear Theodore Thanks for staying at Dreams Flora Resort & Spa,We're thrilled to hear you enjoyed the beauty of our resort, the fun at the water park, and our friendly staff. However, we apologize for any inconvenience caused by our sales approach. Your feedback regarding the beach party music and evening show attire is noted for improvement. Regarding the French restaurant, we regret any disappointment and will explore options to make it more inclusive for families. Your insights are invaluable as we strive to enhance the guest experience.We hope to welcome you back soon for an even better stay.Regards,Angel David Social Media Manager

Hola Nestor, Gracias por elegir Dreams Flora para sus vacaciones,Nos alegra saber que hemos cumplido con sus expectativas. Gracias por su sugerencia para el área del teatro. Saludos. Angel DavidSocial Media Manager

Dear Matt,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your honesty and apologize for any disappointment you experienced during your time with us.We regret to hear that our service did not meet your expectations and that you found it lacking compared to what you would expect from a 5-star hotel. Please rest assured that we take all guest feedback seriously and will use your comments to improve our service standards and ensure that our team provides assistance promptly and willingly to all guests.We apologize if the food offerings did not meet your expectations. Your comments regarding the variety and quality of our cuisine have been noted, and we will review our menu options to ensure that we provide a more satisfying dining experience for our guests.We are pleased to hear that you found our grounds well-kept and that your butler made an effort to assist you during your stay. We will share your compliments with our team, and we appreciate your recognition of their efforts.We understand your concerns regarding the value for money and apologize if you felt that our pricing did not reflect the overall experience provided. Once again, we apologize for any shortcomings during your stay and appreciate your feedback, as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and satisfying experience.Warm regards,Edwin MonteroeConcierge

Dear Tiffany,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration you experienced during the check-out process. Your satisfaction and peace of mind are of utmost importance to us, and we deeply regret any misunderstanding or inconvenience caused.Please rest assured that we take your feedback seriously and will investigate the matter thoroughly to prevent similar incidents from occurring in the future. We understand the importance of trust and transparency in our interactions with guests, and we apologize if our staff member's actions fell short of this standard.We appreciate your understanding and patience in this matter, and we hope that despite this inconvenience, you will consider giving us another opportunity to exceed your expectations during a future stay. If there is anything else we can do to address your concerns or improve your experience, please do not hesitate to let us know.Warm regards,Edwin MonteroeConcierge

Dear Darin, Thanks for your feedback,We hope to see you soon!Regards

Dear Jonathan,Thank you for your kind words and for choosing to stay with us at our resort. We're delighted to hear that you enjoyed your time here, particularly the friendly staff, clean pools, well-maintained property, and excellent food options. We appreciate your feedback regarding booking, and we will take this into consideration for future improvements. We hope to welcome you back for another wonderful stay soon.Warm regards,Edwin MonteroeConcierge

Dear Elsa,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be visually appealing and that you enjoyed the comfort of our rooms, particularly the cozy beds. Providing a clean and comfortable environment for our guests is a top priority, and we're glad that our housekeeping team met your expectations.We're also pleased to hear that you found our staff to be friendly and accommodating. Ensuring that our guests feel welcome and well taken care of is something we take great pride in.However, we are disappointed to learn that the food did not meet your expectations. We understand the importance of providing high-quality dining experiences for our guests, and we apologize for falling short in this regard. Your feedback is valuable to us, and we will share it with our culinary team to make improvements to the overall dining experience.Despite this issue, we're glad to hear that you and your family had an overall good time, and that the kids enjoyed their stay. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.Warm regards,

Dear Elsa,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 4/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,

Dear Hetem,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Dreams Flora Resort & Spa

Dear Mike, Thanks for your feedback,We hope to see you soon!Regards

Dear Natalia,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations and provide you with a five-star experience. We look forward to welcoming you back again in the future for another fantastic stay!Best regards,Edwin MonteroeConcierge

Dear Tanya,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConcierge

Dear Cynthia,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Dreams Flora Resort & Spaeconcierge.drfpc@dreamsresorts.com

Dear John,Thanks for your feedback.Regards

Dear Nishat,Thank you for taking the time to rate your experience with us. We value your feedback, and we're committed to continuous improvement to ensure every guest has an exceptional stay.If there are specific areas where we can enhance your experience, please feel free to share your thoughts with us. Your input is invaluable, and we appreciate the opportunity to address any concerns you may have.We hope to have the pleasure of welcoming you back and providing you with an even better stay in the future.Best regards,

Dear Jenny,Thanks for your feedback.regards

Dear Dudana,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards, Angel DavidDreams Flora Resort & Spa

Dear Raul,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations and provide you with a five-star experience. We look forward to welcoming you back again in the future for another fantastic stay!Best regards,Edwin MonteroeConcierge

Dear Hun Jae Thank you for taking the time to share your recent experience with us. We're glad to hear that overall your stay was satisfactory, though we regret to learn about the inconveniences you encountered. Your concerns regarding the size of the property and the issue with reserving lounge chairs have been duly noted. We understand the importance of ensuring a fair and enjoyable experience for all our guests.We sincerely apologize for the inconvenience caused during your check-in process. Our aim is to provide a seamless and efficient service, and it's disappointing to hear that we fell short of your expectations. Rest assured, we will investigate this matter further and take appropriate measures to prevent similar occurrences in the future.The feedback about the sales pitch and haggling during check-in is concerning, and we apologize for any discomfort this may have caused. We appreciate your honesty, and your comments will be shared with our team to ensure that we enhance our customer service approach.Additionally, we regret any confusion surrounding the information about coupons for extra services. We will review our communication processes to ensure that guests receive clear and accurate information upon check-in.We value your input, and your feedback is crucial in helping us improve.Once again, we appreciate your choosing our property for your stay and apologize for any inconvenience you experienced. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced and more enjoyable experience.Thank you for your understanding.Best regards,

Dear Shahine,We extend our heartfelt gratitude to you for selecting Dreams Flora as your accommodation choice and for taking the time to share your feedback.Your generous rating of 4/5 is truly appreciated, and we are delighted to learn that your experience with us as your expectations, providing you with a great stay at our esteemed hotel.We hope that on your next visit we will be able to achieve a score of 5/5. We have taken note of your comments.We sincerely value your positive recommendation of Dreams Flora Resort & Spa, and we eagerly anticipate the pleasure of welcoming you back for another memorable stay in the near future.Best Regards,Angel DavidDreams Flora Resort & Spa

Dear Przemyslaw, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your overall stay with us and appreciated the efforts of our staff, especially Gabriel and Juan. Their dedication to providing excellent service is truly commendable.We sincerely apologize for the inconvenience you experienced regarding the housekeeping service during your 17-day stay. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We understand the importance of a clean and comfortable environment, and we regret that we fell short of your expectations in this aspect. Rest assured, we will address this matter with our housekeeping team to ensure such lapses are rectified in the future.Regarding your comments on the food variety, we appreciate your honest assessment. We continuously strive to enhance the dining experience for our guests, and your input will be considered as we work towards improving our offerings.While we regret that the overall experience did not fully meet your expectations, we hope that you might reconsider and give us another opportunity to exceed your expectations in the future. Regards, Angel

Dear Awner, Thanks for your feedback,Regards

Dear Eduard,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards, Angel DavidDreams Flora Resort & Spa

Dear Gertrudis,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards, Angel DavidDreams Flora Resort & Spa

Dear Valerie, Thanks for your feedback, Regards,

Dear Maxwell William,On behalf of the management of Hotel Dreams Flora, we would like to express our sincere gratitude for your collaboration in this review in which you shared your valuable opinion about your recent stay at our facilities. We greatly value your time and feedback as it is a critical part of our commitment to constantly improve and provide exceptional experiences to our guests.We are very pleased to know that your experience at our hotel was satisfactory, and your praise and kind words fill us with joy. We will pass your kind words on to our entire dedicated team, who work tirelessly to ensure that every guest feels welcome and cared for in the best way possible.If in the future you require any assistance or have any special requests, please do not hesitate to contact me directly. We are here to ensure that your next visit is equally memorable and enjoyable.Once again, we thank you for your trust and look forward to the opportunity to welcome you again in the near future.Sincerely,Angel DavidSocial Media Manager

Dear Gloria Marie,Thank you for taking the time to leave us your opinion about your stay at our hotel.We are delighted to hear that you enjoyed your stay overall, but we are sorry to hear about the presence of mosquitoes in your room. We take your feedback seriously and will work to improve this to ensure a more pleasant experience for our guests in the future.We hope you consider visiting us again in the future, and we will be happy to host you again.Sincerely,Angel DavidSocial Media Manager

Dear Shpresa,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConcierge

Dear Kenny,Thank you for choosing Dreams FLora and providing us with your review.We're thrilled to hear that Henry, Franklin, Julio, and Vanessa provided you with exceptional service during your stay. We take great pride in maintaining a clean and fabulous environment for our guests. Your 5-star opinion means the world to us, and we hope to welcome you back to on our hotel.

Dear Ulises, Thank you for staying with us. We apologize for not meeting your expectations during your recent stay with us. We take all feedback seriously as it helps us to continually improve our offerings and provide a better experience for our guests. It's regrettable to hear you found the food quality to be low and the service slow. We are committed to providing the best possible experience for all of our guests, and we apologize for any shortcomings you experienced. Your feedback is invaluable, and we will review your comments with our team to identify areas for improvement in order to enhance the overall guest experience. Thank you for sharing your concerns, and we hope you will consider giving us another opportunity in the future to demonstrate the high level of service and quality that we aspire to provide. Sincerely, Edwin Montero eConcierge

Dear Sevda,Thanks for your feedbackRegards.

Dear cecilia,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConcierge

Dear Oleg,Thanks for choosing Dreams Flora and your feedback.Regards

Dear Yvone,We are very sorry to hear that his experience at our resort did not live up to his expectations. We appreciate your feedback and sincerely apologize for the inconveniences you experienced during your stay.Regarding the variety of foods, we will take your comments into consideration to improve our gastronomic offer. Likewise, we are sorry for the lack of attention from the butler service and the lack of follow-up regarding the wifi and television problems in your room. These issues do not reflect our service standards, and we will take steps to ensure that similar situations do not occur again in the future.We hope to have the opportunity to serve you better on your next visit.Sincerely,Social Media Team

Dear Aldo, Thanks for your feedback.Regards

Dear Leila,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConcierge

Dear Smiley,Thanks for your feedback.Regards

Dear Riky,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConcierge

Dear Roberto,Thanks for choosing Dreams Flora and provide us your feedback.We are pleased to hear that you enjoyed the food, the politeness of our staff, and the excellent service from our cleaning staff. However, we acknowledge that there is room for improvement to reach the high-quality standards that Hyatt is known for.We sincerely apologize for the issues you encountered during your stay, and we appreciate your honest feedback as it helps us improve our services.We regret to hear that you found the work done on the property to be sloppy and not consistent with a newly remodeled hotel. We understand your disappointment with the room allocation, especially after confirming your request for two beds prior to your arrival. This was certainly not the experience we intended to provide.We also apologize for the inconvenience you faced with the preferred status and your assigned butler. The delay in room readiness and the failure to fulfill promises, especially on your grandson's birthday, are not reflective of our usual standards of service. We will address these issues with Preferred team to ensure this doesn't happen again.We will take your feedback seriously and use it to enhance our services and training for our team members. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable and seamless experience.Sincerely,Angel DavidSocial Media Manager

Dear Keysha M Maldonado,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 4/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConcierge

Dear Katia,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 4/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConcierge

Dear Rocio,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 10/10. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConciergeDreams Flora Resort & Spaeconcierge.drfpc@dreamsresorts.com