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Reviews of Jewel Palm Beach

4 out of 5
Jewel Palm Beach
Cabeza De Toro, Punta Cana, La Altagracia

Reviews

8.6

Excellent

Rating 10 - Excellent. 642 out of 1082 reviews" "
Rating 8 - Good. 241 out of 1082 reviews" "
Rating 6 - Okay. 112 out of 1082 reviews" "
Rating 4 - Poor. 50 out of 1082 reviews" "
Rating 2 - Terrible. 37 out of 1082 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ralph

Liked: Staff & service, property conditions & facilities
This is a great property. 6 restaurants and easy to get around. 4 pools and plenty of ocean front with a beachshaxk restaurant with great burgers and fried chicken My wife and I will definitely be back
Stayed 8 nights in Apr 2024

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and kind. Great service!
Stayed 7 nights in Apr 2024

10/10 Excellent

Madelyn Vander

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was insanely beautiful! Perfect size property, well kept and easy to get around. The people were so kind, the food was fabulous, the daily and nightly entertainment and activities were a blast, the beach was a dream. I honestly just kept thinking this place is the happiest place on Earth. The only opportunity for improvement would be a couple minor needed repairs in the hotel room. I will come back here as often as I can manage!
Stayed 8 nights in Apr 2024

6/10 Okay

Tony

Traveled with family
Liked: Staff & service
Food same menu every day Room needs update
Stayed 5 nights in Apr 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

joan carrol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Telaxing, lots to do, staff very helpful and friendly.
Stayed 7 nights in Apr 2024

10/10 Excellent

Umer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is worth considering. Best value for your money.
Stayed 4 nights in Apr 2024

6/10 Okay

Filomena

Traveled with family
Liked: Cleanliness, staff & service
Overall me and my family had a very nice time but there were a few things i did not like. When we arrived the reservation agent talked us into upgrading to a "family suite" which was not a family suite since it only had one bed. They had to put 2 twin beds in the living room. There was no dresser to put our clothes in. The tv's didn't work correctly. In the bathroom the shower door didn't close properly and they tried to patch the side walls of the shower and did a terrible job. They charged me $800 more for the suite and it definitely was not worth it. The food was average - the Italian restaurant was terrible. When my food arrived it was definitely not Italian food and it was cold. We just walked out. The buffet was ok but nothing spectacular. I stood at many other hotels in Punta Cana and the food was much better. The staff at the resort was absolutely wonderful. Daniela and Christian at the Buffet were lovely people and made my family feel special. They keep the resort spotless. Always cleaning and our maid for the room was a lovely woman. I'm sorry I didn't get her name. When I go to the same island a number of times I try different hotels, but I would not recommend this one. I should have just stayed in the room i originally chose because the $800 I spent extra was a waste of my money.
Stayed 7 nights in Apr 2024

10/10 Excellent

Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful , great hospitality
Stayed 6 nights in Apr 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I thoroughly enjoyed our stay at Jewel Palm Beach! Firstly, the dining options were exceptional, with a variety of options to choose from. Despite the restaurants not accepting reservations, the longest wait we encountered was about 10 minutes. The beach area was nice, and the staff made every effort to clear seaweed along the beach daily. Plus, if you walk 5-10 minutes down the beach, you’ll find beautiful white sandy beaches. We also appreciated the resort's close proximity to Punta Cana airport (about 20-minutes). We booked a private transfer to the resort as there didn’t seem to be a shuttle to the resort from the airport. Given the resort’s small size, everything—pools, restaurants, and beach—was conveniently within walking distance. While we didn't explore the casino or disco, the daytime poolside activities were fun! We recommend upgrading to the club level; the club restaurant surpassed our expectations, and there is an exclusive pool and beach areas for club members. If there's an area for improvement, it would be the room accommodations. Although it appeared that renovations were underway during our visit, we stayed in a club tropical deluxe (king) room that, while nice, could benefit from a bathroom upgrade. While some rooms in our hallway experienced leaks during a rainstorm, fortunately, ours was not affected. Overall, we really enjoyed our stay and would definitely return!
Stayed 7 nights in Apr 2024

8/10 Good

Tommy

Traveled with family
Liked: Staff & service, amenities
Been here 2 times now. I love the food and service. I would come a 3rd time.
Stayed 1 night in Apr 2024

10/10 Excellent

Katty

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Great for families !
Stayed 4 nights in Apr 2024

4/10 Poor

Corinne

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself is ok, small and a bit outdated. They don’t offer transportation to pick you up from airport. The rooms were basic but no door to separate the shower area from the rest of the room, there was a door to separate the toilet. The house keeping was poor and they would not always replace towels and bath gels etc. a few times we needed to request towel and stop them in the hall for supplies. They basically just made the beds, the room smelt of cigarette smoke when the AC ran. There are no elevator, which meant terrible seeing the buildings are only three levels. The drinks are about as cheap as the get when it comes to alcohol content, no wrist bands so be prepared to so ID. The gym had extremely old equipment, broken, rickety, and rusted!! The food was pretty bad the specialty restaurants were absolutely terrible with the exception of hibachi!! The buffet was not great, offered the same food pretty much everyday and no Dominican dishes. There used to be no night life entertainment. Mediocre nightly show or karaoke. The beach they allow vendors on property and they harass you all day long!!!! Good amount of seaweed!!! The beach chairs were basically all broken!!! some of the workers are rude and laughed in our faces!! At the buffet I seen many ladies walking around with cover ups but I was told I couldn’t go in with one also t was told I need to put a shirt over my half shirt/sport bra like top but another person with me went in at the same time wearing a strap
Stayed 6 nights in Apr 2024

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was wonderful; kept clean. All restaurants fabulous. Pools were thoughtfully designed. Water, soda and beer left in room refrigerators daily. When it rained hard the hallways flooded; we thought the floors should be mopped sooner. Warm water was hit and miss. Would have liked hair conditioner and makeup remover pads in rooms. Despite these few things will definitely be back.
Stayed 5 nights in Apr 2024

10/10 Excellent

Devin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time travelling with our 1 year old, and we loved our stay. Big shout out to Luis the man at the front desk for exceptional customer service.
Stayed 4 nights in Apr 2024

10/10 Excellent

ROMMY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, beautiful clean and unbelievable staff!!! Great service at all times. Excellent dining areas, several choices from buffet style to French, Italian, Mexican and Asian. Beach area beautiful and clean same as the pool. Only two things. Need Little update inside the rooms like closets and dresser. Handrail from the stairs too. The next one, is outside the property, walking in the beach, there is an area next to the resorts (because next to Jewel is another one) it was several bags of garbage that really was very sad to see because, the resort area was so beautiful and clean but just a few steps away from it, it was another story. I know this is not responsibility to the resorts but will be amazing to know, the resorts care about their surroundings.
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, restaurants could use some different menu items, except we enjoyed 2 palms grill had a good ribeye.
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 24, 2024
It's fantastic that the staff made your stay memorable! As for the restaurants, it's good to hear you found a favorite in the 2 Palms Grill and enjoyed their ribeye. Your feedback about the menu variety is valuable; perhaps suggesting some new menu items could enhance the dining experience for future guests. Overall, it sounds like you had a delightful time!

2/10 Terrible

Virginia

Traveled with partner
Disliked: Cleanliness, staff & service
The bell staff left our bags sitting outside for over five hours. We had to carry bags of things we didn’t want stolen on the beach. Went to beach for five hour before we could check in. Bugs in the sink both dead and alive bugs in the sink and bathroom, toilet did not flush right, lights in the room very dim, the next morning the main light did not work at all. Bed hard, sheets felt sandy, pillows are probably from the 70’s. Only here for one day because flight changed not sure about amenities. Waiter on the beach was friendly, person cooking food on beach was also nice, the bellman that took our bags to the room was nice. People at the front desk were rude!
Stayed 1 night in Apr 2024
Response from Angel Castro Social Media Manager on Apr 24, 2024
I'm truly sorry to hear about the challenges you faced during your stay. It sounds like there were multiple issues that significantly impacted your experience, from the delayed handling of your bags to the cleanliness and maintenance problems in the room. Your feedback about the bugs, toilet, lighting, bedding, and pillows is concerning and definitely not up to the standard one would expect from a hotel.It's reassuring to hear that you encountered some friendly and helpful staff members, such as the beach waiter, the person cooking food, and the bellman. However, encountering rudeness at the front desk can really sour the overall impression of a hotel stay.If you haven't already, I would strongly encourage you to share your detailed feedback with the hotel management. They should be made aware of these issues so they can take appropriate actions to address them and prevent similar situations from happening to future guests. Additionally, they may be able to offer some form of compensation or make arrangements to ensure your next stay is much more pleasant, especially considering the inconvenience caused by the flight change.

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite of being and old building, most of the areas specially the outside areas are beautifully maintained. The lobby is nice and elegant, the gardens are awesome, the pools are immaculate, the rooms although old are extremely clean, the furniture needs some updating.
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 24, 2024
It's great to hear that despite being an older building, the hotel still maintains its charm and beauty in many areas. A well-maintained exterior, elegant lobby, beautiful gardens, and immaculate pools can definitely enhance the overall atmosphere and appeal of a hotel.It's also reassuring to know that despite the age of the rooms, they are kept exceptionally clean. However, your point about the furniture needing updating is understandable; refreshing the furnishings could further enhance the comfort and appeal of the rooms.Overall, it sounds like the hotel has a lot of positive qualities, and with some updates to the furniture, it could offer an even more enjoyable experience for guests. Thank you for sharing your thoughts!

4/10 Poor

Sydney

Traveled with family
Liked: Cleanliness
This property has nothing to visit on the outside surrounding area of the property. The food menu was very limited. there was an expensive extra cost if you had a taste for lobster etc. Any extra services were very expensive, massages or day overpriced) ( Buffet was low key. You would think as a Caribbean Island you would get some fruit blended drinks=nope. The bars didn't even have basic bananas to blend. Drinks were limited and water down. If you have any walking disabilities, you wouldn't be able to get to 2nd FL restaurants. The positive to this property: the grounds were clean and well kept.
Stayed 3 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 24, 2024
It's great to hear that despite being an older building, the hotel still maintains its charm and beauty in many areas. A well-maintained exterior, elegant lobby, beautiful gardens, and immaculate pools can definitely enhance the overall atmosphere and appeal of a hotel.It's also reassuring to know that despite the age of the rooms, they are kept exceptionally clean. However, your point about the furniture needing updating is understandable; refreshing the furnishings could further enhance the comfort and appeal of the rooms.Overall, it sounds like the hotel has a lot of positive qualities, and with some updates to the furniture, it could offer an even more enjoyable experience for guests. Thank you for sharing your thoughts!

4/10 Poor

LINDA

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We upgraded to the honeymoon suite. The view of the beach and the ocean was stunning. The room lost its charm when we could not get away from the loud music from loudspeakers at the pools right in the Center of all the rooms. The music started up every morning at 10 am and it didn’t stop until after dark. There was no peace and relaxing even with the windows closed. There were guest in their older years as well as children that I’m sure did not appreciate the non stop music that we couldn’t get away from. We would go to swim or sun on the beach and we were bombarded with people selling excursions and massages, cigars and hair braiding. It was to a point that one was trying to sell us some thing and two more were waiting to try right behind them. Every day they would try. It’s a nice location but there wasn’t much relaxing. One other issue I had was that there was no real juice. All powdered sugar mix for the cocktails and breakfast had the same orange powder water. I thought it was a renovated resort but it is in need of renovations to stop water leaking from the ceiling in the rooms and the hallway. The pools were very nice. Looks like they were in good condition.
Response from Angel Castro Social Media Manager on Apr 24, 2024
It's great to hear that despite being an older building, the hotel still maintains its charm and beauty in many areas. A well-maintained exterior, elegant lobby, beautiful gardens, and immaculate pools can definitely enhance the overall atmosphere and appeal of a hotel.It's also reassuring to know that despite the age of the rooms, they are kept exceptionally clean. However, your point about the furniture needing updating is understandable; refreshing the furnishings could further enhance the comfort and appeal of the rooms.Overall, it sounds like the hotel has a lot of positive qualities, and with some updates to the furniture, it could offer an even more enjoyable experience for guests. Thank you for sharing your thoughts!

8/10 Good

Stuart Glen

Liked: Cleanliness, staff & service, property conditions & facilities
I think we were supposed to have a room facing the beach, but didn’t. Overall it was nice but it was difficult enjoying the beach with ppl constantly trying to sell stuff. An ATM that dispenses US currency would be helpful since that is preferred there. The room was clean and the staff were nice.
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

8/10 Good

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the service was good. A great place to stay and relax.
Stayed 3 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort had all the amenities and staff was very friendly. Beach had lots of seaweed but staff cleaned very well.
Stayed 7 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

10/10 Excellent

catia

Liked: Cleanliness, staff & service, property conditions & facilities
I had the best experience ever, met some incredible people at the hotel the staff were amazing the hotel was beautiful with great view
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 24, 2024
That sounds absolutely wonderful! It's great to hear that you had such an amazing experience at the hotel. Meeting incredible people and being surrounded by a beautiful environment with great views can truly enhance a trip. It must have been a memorable stay!

4/10 Poor

Halyna

Disliked: Staff & service, amenities
unsafely
Stayed 6 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

8/10 Good

Melanie Co

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Change food selections from day to day even if fewer dishes.
Stayed 7 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

6/10 Okay

Yunsoo, RAMSEY

Traveled with family
Liked: Amenities
The beach sand is great quality. The food is good except Japan restaurant. Coral restaurant's staff are kind and gentle. But the Sales people of beach are scary. They threatened me to buy activities. Why are they angry at me?. I just walk on the beach. The staff of towel counter always yelled me to buy parashute activity. I just need to enjoy relax. Some staff requested money for a tip. Of course I gave money to him. I hope hospitality business need smile in heart. some good , some bad.
Stayed 3 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

10/10 Excellent

TRACY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has the most friendly and helpful staff. Plan on coming back again and again. I loved the nightly outdoor entertainment.
Stayed 4 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

8/10 Good

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was fantastic! The coffee is excellent. The upgrade to a honeymoon suite was very appreciated. Had an issue with the A/C. It was obnoxiously loud. Despite several calls to maintenance, the issue was never resolved. Overall the property is a bit dated and needs an nice overhaul:
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

8/10 Good

pejman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buildings and rooms need attention, there are broken things around. Buildings do not have elevators so upper level staying means you need to use the stairs. Not very stroller friendly. Rest is good.
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

10/10 Excellent

andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really good time🙂
Stayed 4 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

10/10 Excellent

DULCE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The greeting was unique!!
Stayed 1 night in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

10/10 Excellent

Corey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights and loved the resort. Very friendly staff. Beautiful pools and food was good.
Stayed 7 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

8/10 Good

Abigail

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 22, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations. We look forward to welcoming you back to our home to continue creating memorable experiences together.

10/10 Excellent

Manuela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hector is the best waitress
Stayed 4 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 17, 2024
Thank you for reaching out to us. We look forward to welcoming you back to our home to create more memorable experiences together.

10/10 Excellent

Manraj

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and well kept. The food is very good and the staff is friendly. The beaches are well kept.
Stayed 6 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 17, 2024
Thank you for reaching out to us. We look forward to welcoming you back to our home to create more memorable experiences together.

8/10 Good

Nestor H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 17, 2024
Thank you for reaching out to us. We look forward to welcoming you back to our home to create more memorable experiences together.

10/10 Excellent

Iryna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, delicious food, very friendly and helpful people. We loved our vacation here!
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 15, 2024
We sincerely appreciate you reaching out to Jewel Palm Beach. It brings us great joy to learn that we have exceeded your expectations during your time with us. Your feedback is highly valued, and we continuously strive to provide exceptional experiences for all our guests. We eagerly anticipate the opportunity to welcome you back to our home and to continue delivering unforgettable moments and top-notch services.

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to have designated areas for smoking
Stayed 7 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 15, 2024
We sincerely appreciate you reaching out to Jewel Palm Beach. It brings us great joy to learn that we have exceeded your expectations during your time with us. Your feedback is highly valued, and we continuously strive to provide exceptional experiences for all our guests. We eagerly anticipate the opportunity to welcome you back to our home and to continue delivering unforgettable moments and top-notch services.

10/10 Excellent

Derrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place excellent staff
Stayed 3 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 17, 2024
Thank you for reaching out to us. We look forward to welcoming you back to our home to create more memorable experiences together.

4/10 Poor

Aaron Michael

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The grounds were beautiful. The service was amazing. The food and drinks were great. The rooms are very outdated and some of the furniture was filthy. The air conditioning is awful. Wont go under 74 degrees.
Stayed 6 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 15, 2024
We sincerely appreciate you reaching out to Jewel Palm Beach. It brings us great joy to learn that we have exceeded your expectations during your time with us. Your feedback is highly valued, and we continuously strive to provide exceptional experiences for all our guests. We eagerly anticipate the opportunity to welcome you back to our home and to continue delivering unforgettable moments and top-notch services.

8/10 Good

sarah

Liked: Staff & service
Close to the airport. Smaller quiet resort. Not much seating near pool. Mainly geared for older population. Staff very friendly
Stayed 4 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 15, 2024
We sincerely appreciate you reaching out to Jewel Palm Beach. It brings us great joy to learn that we have exceeded your expectations during your time with us. Your feedback is highly valued, and we continuously strive to provide exceptional experiences for all our guests. We eagerly anticipate the opportunity to welcome you back to our home and to continue delivering unforgettable moments and top-notch services.

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Some staff are very nice, but majority very rude
Stayed 4 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 15, 2024
We sincerely appreciate you reaching out to Jewel Palm Beach. It brings us great joy to learn that we have exceeded your expectations during your time with us. Your feedback is highly valued, and we continuously strive to provide exceptional experiences for all our guests. We eagerly anticipate the opportunity to welcome you back to our home and to continue delivering unforgettable moments and top-notch services.

4/10 Poor

Lisa, Chicago

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I initially booked 1 adult/1 child with trip insurance. M 2nd child decided to come with later on before the free cancelation expired. I wasnt able to add an add'l child to the Expedia booking without canceling it or Id lose the trip insurance. I reached out to the hotel and they confirmed I could add one more for 150. I conformed it would be an add'l total of 150. and they said yes. We arrived and upon check in didn't honor VIP status or upgrades but said not to worry about the 3rd child and keep 2 ppl listed on reservation. 2 days later Oscar Santana, the mgr confronted me and was rude/curt stating there were 2 ppl on the res but we had 3, as if I was trying to scam the resort. He said it would be 900. extra. I said I was told it would be 150. I showed him the email exchange that I was quoted 150. I asked if we could work something out. He refused and said if I did not pay 900. by that night we would be kicked off the property. I am a mom w 2 girls. He was so inappropriate and trying to strong-arm me. I reached out to the resort via email with the existing email chain ad they said its 150.day. They bait and switch. In addition I had to file a dispute w my cc company bc they charged me more than the 900. claiming it was cc transaction fees and they were not. Also got scammed in gift shop charging me more than what was quoted. Food terrible, barely could get a spot at the beach, not relaxing a loud everywhere. If you want a peaceful vacation this isn't it. Never going back
Stayed 6 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 15, 2024
We sincerely appreciate you reaching out to Jewel Palm Beach. It brings us great joy to learn that we have exceeded your expectations during your time with us. Your feedback is highly valued, and we continuously strive to provide exceptional experiences for all our guests. We eagerly anticipate the opportunity to welcome you back to our home and to continue delivering unforgettable moments and top-notch services.

10/10 Excellent

Daniel Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and there was a really welcoming and positive vibe throughout our stay. Would highly recommend.
Stayed 7 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 15, 2024
We sincerely appreciate you reaching out to Jewel Palm Beach. It brings us great joy to learn that we have exceeded your expectations during your time with us. Your feedback is highly valued, and we continuously strive to provide exceptional experiences for all our guests. We eagerly anticipate the opportunity to welcome you back to our home and to continue delivering unforgettable moments and top-notch services.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property food and staff were all perfect
Stayed 6 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 15, 2024
We sincerely appreciate you reaching out to Jewel Palm Beach. It brings us great joy to learn that we have exceeded your expectations during your time with us. Your feedback is highly valued, and we continuously strive to provide exceptional experiences for all our guests. We eagerly anticipate the opportunity to welcome you back to our home and to continue delivering unforgettable moments and top-notch services.

10/10 Excellent

Alexander Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort, great staff.
Stayed 4 nights in Apr 2024
Response from Angel Castro Social Media Manager on Apr 15, 2024
We sincerely appreciate you reaching out to Jewel Palm Beach. It brings us great joy to learn that we have exceeded your expectations during your time with us. Your feedback is highly valued, and we continuously strive to provide exceptional experiences for all our guests. We eagerly anticipate the opportunity to welcome you back to our home and to continue delivering unforgettable moments and top-notch services.