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Reviews of Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 out of 5
Serenade Punta Cana Beach & Spa Resort - All Inclusive
Carretera Cabeza de Toro, Punta Cana, La Altagracia

Reviews

8.2

Very Good

Rating 10 - Excellent. 2252 out of 4630 reviews" "
Rating 8 - Good. 1126 out of 4630 reviews" "
Rating 6 - Okay. 634 out of 4630 reviews" "
Rating 4 - Poor. 321 out of 4630 reviews" "
Rating 2 - Terrible. 297 out of 4630 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Apr 2024

10/10 Excellent

Madia, north bellmore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Esther

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good stuff and food!
Stayed 7 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 30, 2024
Dear Esther, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just returned from a great stay at Serenade! This was our first time in the DR and were pleasantly surprised with this hotel. The room was very spacious and clean, the bed was comfortable and we really enjoyed the patio. We are now forever spoiled by having a ocean view room. We ended up eating at the buffet's or sports bars each meal because we didn't want to eat late but all of the buffet's were decent. I never have high hopes for a buffet anywhere and can always find something to eat. Loved the omelet station in the morning and the guacamole at lunch! The drinks were weak but good, I would recommend asking for a double. :) The grounds were well maintained and they were always out cleaning. The beach did have a lot of seaweed but, the crew was out there all day every day doing everything they could! My one recommendation is if you are going, you HAVE to get out there early in order to get a chair, especially if you want shade! We were getting out there at 6 a.m. to claim our spot, by 7-7:30, spaces are SPARSE! It's annoying that some people claim their spot and then leave it empty all day, we did not. We were out there from 9-5 daily. So enjoyable!
Stayed 5 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 30, 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, clean. I don’t like that bugs flying in the main buffet on the table, cups, food,, food not covered from them.
Stayed 7 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 30, 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Jovanna

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 30, 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Jose Emanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 30, 2024
Estimado Huésped es un placer saber que su estancia en nuestro resort ha sido completamente satisfactoria y ha pasado unos excelentes días con nosotros esperamos volver a verlos pronto por aquí. Saludos CordialesAtt: Equipo de Dirección del Hotel Serenade Punta Cana

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very nice and clean. Service was only good - no one really tries hard. Restaurants are good and the Bellum is excellent. The Cut and Olivio were average. Japanese was good and fun. Spa was excellent except for the front desk service which was disrespectful - a women standing outside the spa was not very nice. Beach service was average but the preferred area was great for being on the beach. There was a constant sewage smell in the main lobby but our room was fine.
Stayed 7 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 30, 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

8/10 Good

Wenhui

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a new property, large room. Food quality is OK. I am surprised that the fruit in buffet was not as good as I expected. It’s fresh, however, the quality was not as good as I expected. There was sewage smell at some place of the property, after we complained, it changed.
Stayed 4 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 30, 2024
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade Punta Cana

4/10 Poor

Nicole

Traveled with family
Not a 5-star experience. Everything was fair the food was bland and made us sick after day 3 of a 5 day trip. It’s impossible to get reservations, the room service menu was small, no food options between 3-6ish (terrible for a toddler use to eating around 5pm). Wouldn’t recommend to friends or family and would not return.
Stayed 4 nights in Apr 2024
Response from Anthony Adames (Social Media Mnager) on Apr 30, 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

6/10 Okay

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 30, 2024
Estimado Huésped Para nosotros es un placer comunicarnos con usted, lamentamos no haber podido llenar sus expectativas requerida para estas vacaciones en nuestra propiedad.Nos sentimos apenados de que sucedan situaciones como la que usted nos expresa, estaremos tomando en cuenta todas sus inquietudes de manera que podamos mejorar cada día más, somos un hotel comprometido con nuestros huéspedes y siempre estaremos prestos para tomar comentarios e inquietudes que nos ayuden a mejorar. Gracias por preferirnos Saludos Cordiales Att: Equipo de Dirección del Hotel Serenade Punta Cana

10/10 Excellent

Jaiema

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Which they fixed the dining options. A lot of restaurants were booked.
Stayed 4 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 28, 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

6/10 Okay

Chelsea, Waterdown

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
This was our first time coming to punta Cana and our first time coming to an all inclusive resort. Pros - swim out room was nice. The pools seemed to be cleaned in the morning. Relaxing having a private space. (Especially considering main pools close early around 7pm) - Buffet had many options to choose from and the food was decent. - the beach had pockets of water with no seaweed and were lovely to swim in. The beach did leave something to be desired. - The resort was always being cleaned. - Night life was tame, focused more towards kids than adults. We stayed on the family side as we couldn’t get in to adult only side. Cons - nobody bothered to explain to us how anything worked. Where to get towels, how to make reservations, etc. much of this we had to figure out for ourselves. - Nearly all the restaurants were reserved during our stay. We were lucky enough to get the Italian place - The room left much to be desired. The shower would flood after only a minute of being on and took forever for it to drain. Apparently all rooms have see through glass showers. Weird being the family resort and having a swim out room. Neither the front door or back door truly locked. Housekeeping entered the room at one point while we were inside (we had no note on the door asking for housekeeping). This meant staff could enter the room whenever they wanted. And the back door (we had swim out) would not lock either. - Door knobs, faucets and many other things were broken and barely hangi
Stayed 4 nights in Apr 2024

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 28, 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

8/10 Good

Rick

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
food was luke warm at best and some no good
Stayed 6 nights in Apr 2024
Response from Anthony Adames (Social Media Mnager) on Apr 27, 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay no dead bolts on door so not quite secure when sleeping
Stayed 11 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 27, 2024
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade Punta Cana

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and friendly. Plenty to eat and drink, lots of options too.
Stayed 5 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 27, 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

8/10 Good

Andrew

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food great. Pool area was nice. Family friendly facility Just paper thin walls and didn’t sleep well a few nights because of it.
Stayed 6 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 27, 2024
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade Punta Cana

6/10 Okay

hafid

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i put my shoes in balcony suit somone took it and security dont do there job bad safety service . disappointed
Stayed 7 nights in Apr 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 27, 2024
Estimado Huésped es un placer saber que su estancia en nuestro resort ha sido completamente satisfactoria y ha pasado unos excelentes días con nosotros esperamos volver a verlos pronto por aquí. Saludos CordialesAtt: Equipo de Dirección del Hotel Serenade Punta Cana

8/10 Good

Naveen Kumar

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 25, 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

6/10 Okay

MAI

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Food needs more selections and it is way to dark around the resort it is dangerous
Stayed 4 nights in Apr 2024
Response from Anthony Adames (Social Media Mnager) on Apr 24, 2024
Dear Guest It is a pleasure for us to communicate with you, we regret not having been able to meet your expectations for these vacations in our property.We are sorry that situations such as the one you express to us occur, we will be taking into account all your concerns so that we can improve every day, we are a hotel committed to our guests and we will always be ready to take comments and concerns that help us to improve. Thanks for choosing us Kind regardsATT:Management Team of the Serenade Punta Cana

4/10 Poor

Maria del Carmen

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
We were a group of 16 people. Rooms spacious and in decent condition. Lobby and common areas in good condition. What we found to be a disappointment was the food. We had dinner at the olive, the cut, and surf and turf. The food was bad. Breakfast at the buffets was ok Burgers at the beach were good. Overall bad experience as 6 family members got food poison , spent last 2 days in the bathroom
Stayed 4 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 24, 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

2/10 Terrible

Gabriel, stratford

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got food poisoning in this 5 star hotel.
Stayed 3 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 24, 2024
Dear Guest It is a pleasure for us to communicate with you, we regret not having been able to meet your expectations for these vacations in our property.We are sorry that situations such as the one you express to us occur, we will be taking into account all your concerns so that we can improve every day, we are a hotel committed to our guests and we will always be ready to take comments and concerns that help us to improve. Thanks for choosing us Kind regardsATT:Management Team of the Serenade Punta Cana

2/10 Terrible

Jonatan, stratford

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We spent 4 days in Serenade Punta Cana Beach & Spa Resort - All Inclusive. First.. there are bugs everywhere you go, even in the food. Second.. we went we a group of 16 people and 9 of us got very sick, vomit and diarrhea (food poisoning). third.. food quality is very poor to be a 5 star hotel. We definitely are not coming back to this hotel. We went to complaint to the front desk and the people in front of us were complaining that they got robbed, all their belonging from the room were gone. Please do your self a favor and don’t come to this hotel.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jalila

Liked: Property conditions & facilities
We truly enjoyed our stay! Freindly service. No issues. The food could be better.
Stayed 4 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 23, 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenade is an amazing resort and we loved everything about it! The place has a very luxurious feeling to it and is kept very clean. Staff was constantly washing the hallway floors and our bedroom got cleaned every day. Hedges and trees were also very nicely trimmed. The Buffet is huge and has sooo many options, breakfast and dinner are definitely the best! I’m not a very picky eater and loved the food, my husband had to get used to it first. If you prefer American food the sports bar and the classic burger from the food truck are probably your best bet. There’s also 7 other restaurants that have most of the food free of cost you’ll just need a reservation for those. The entertainment is amazing! We loved all the night shows, the first pool also has games going on a big part of the day. We travelled without kids but the resort is very kid friendly, has a big kid pool with a play structure and also had another play structure under a roof. The Beach has beautiful sand with crystal clear water on most days. There is a little bit of seaweed but it gets cleaned every day. All in all, amazing staff, beautiful place, would definitely recommend.
Stayed 6 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 23, 2024
Dear Henry it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

8/10 Good

Katy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Access to beaches, pools, and other sites on the property were outstanding! The buffet for breakfast and lunch was also amazing, with lots of favorites and local fare available. The staff was not super-helpful or friendly in every context (e.g., the person who was supposed to help us plan dinner reservations and events…when we first walked in…was not very friendly and looked irritated she had to do her job), but it was sufficient. Overall, we would give this a really solid “GOOD” rating.
Stayed 5 nights in Mar 2024
Response from Anthony Adames (Social Media Manager) on Apr 22, 2024
Dear Guest it is a pleasure for us to communicate with you, thank you for choosing us as your vacation destination and for taking the time to leave us a comment and value our services.We thank you for those positive mentions that you have issued of our property and as for what you did not like about our property, we are sorry that you had a bad time and we inform you that we always take all the suggestions of our guests to implement plans to improve every day more.Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Vuk

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend vacations with the family.
Stayed 6 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 22, 2024
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade Punta Cana

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Anthony Adames (Social Media Mnager) on Apr 22, 2024
Estimado Huésped es un placer saber que su estancia en nuestro resort ha sido completamente satisfactoria y ha pasado unos excelentes días con nosotros esperamos volver a verlos pronto por aquí. Saludos CordialesAtt: Equipo de Dirección del Hotel Serenade Punta Cana

10/10 Excellent

Karen Kehoe Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely resort! On the smaller side for sure, so it's very walkable. It's quality of a la cartes and pools was excellent. The shows were awesome each night. The service was hit or miss, sometimes it was excellent and sometimes it was not good at all. The maid service was excellent. A lovely resort for people who want a quiet vacation, with good food.
Stayed 8 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 22, 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Dariusz Andrzej

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is amazing resort , service, cleanest , room etc etc 10/10 highly recommend
Stayed 6 nights in Apr 2024
Response from Anthony Adames (Social Media Mnager) on Apr 22, 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

8/10 Good

Hollie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved our stay!
Stayed 7 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 22, 2024
Dear Guest We are very happy to know that we have met your expectations and that you have spent a wonderful vacation with us. We hope to see you again soon in our property. Kind Regards.Management Team of the Serenade Punta Cana

8/10 Good

Jasmine

Liked: Staff & service, amenities, property conditions & facilities
The food was okay but the property itself was beautiful. The locals and staff were very nice and helpful. The perfect resort for a solo trip or a family vacation
Stayed 3 nights in Apr 2024
Response from Anthony Adames (Social Media Mnager) on Apr 22, 2024
Dear Guest We are very happy to know that we have met your expectations and that you have spent a wonderful vacation with us. We hope to see you again soon in our property. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort for families and close to the airport. The buffet and restaurants were really good.
Stayed 3 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 22, 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Pricilla

Liked: Cleanliness, staff & service, property conditions & facilities
All the resorts need to clean up the road on the way to the hotel the rods are horrible and dirty
Stayed 3 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 22, 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Nadgi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Anthony Adames (Social Media Mnager) on Apr 22, 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

8/10 Good

Naya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and safe. Buffet had lot of variety. Stuff very friendly and polite and hospitable. Also restaurants were by reservation only. Overall, hotel is recommended
Stayed 3 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 22, 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Susan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all inclusive resort is family-friendly and affordable. The staff members are friendly and welcoming. They make for a very pleasant atmosphere!
Stayed 5 nights in Apr 2024
Response from Anthony Adames (Social Media Mnager) on Apr 22, 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

2/10 Terrible

Tiago

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It's a five-star hotel and it doesn't deserve them. We like the cleaning of the room and the buffet but the workers are very rude and do not thank a tip. The elevator is always damaged. For those who come with children, I do not recommend it. Not to mention that we came with everything included and when we arrived here we had to pay spa, we had to pay lobster, among many things.
Stayed 7 nights in Apr 2024
Response from Anthony Adames (Social Media Mnager) on Apr 22, 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Serenade Resort is excellent the staff is very friendly The resort amenities were all very good. Already planning our next visit there very soon.
Stayed 5 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 19, 2024
Dear Evelyn, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Gulsen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 19, 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

8/10 Good

Ismail Eminov

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 19, 2024
Estimado Huésped Nos alegra enormemente saber que hemos llenado sus expectativas y que han pasado unas bellas vacaciones con nosotros esperamos volver a verlos pronto en nuestra propiedad. Saludos Cordiales Att: Equipo de Dirección del Hotel Serenade Punta Cana

10/10 Excellent

Madelene Yesenia, NYC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is just beautiful, serene and lively… My go to resort, great deals, staff & ambiance…
Stayed 8 nights in Mar 2024
Response from Anthony Adames (Social Media Manager) on Apr 18, 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Jeidi, Des Plaines

Traveled with partner
Liked: Cleanliness, property conditions & facilities
One of the best resorts I’ve ever stayed in it has music and at night variations of restaurants and a club the club is more on the quiet side than on the party crazy type vibes which personally I like everything was great
Stayed 6 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 17, 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Chad Warner, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 17, 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Natasha I

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was overall beautiful and was always something to do ! And the staff were amazing especially Eddion diaz
Stayed 4 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 16, 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Aramiss, Jamaica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 17, 2024
Estimado Huésped es un placer saber que su estancia en nuestro resort ha sido completamente satisfactoria y ha pasado unos excelentes días con nosotros esperamos volver a verlos pronto por aquí. Saludos CordialesAtt: Equipo de Dirección del Hotel Serenade Punta Cana

2/10 Terrible

Dymond, Troy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give ZERO stars I would! Food zero out of ten, staff zero out of ten, room zero out of ten. Just all around ZERO.
Stayed 4 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on Apr 16, 2024
Dear Guest It is a pleasure for us to communicate with you, we regret not having been able to meet your expectations for these vacations in our property.We are sorry that situations such as the one you express to us occur, we will be taking into account all your concerns so that we can improve every day, we are a hotel committed to our guests and we will always be ready to take comments and concerns that help us to improve. Thanks for choosing us Kind regardsATT:Management Team of the Serenade Punta Cana

6/10 Okay

Sandra, Danville

Traveled with family
Disliked: Amenities
The description of the property was misleading g on their website, they failed to explain that the regular rooms come with terrible service or no service. There’s a huge difference between the food, amenities and service in the adults section (Seranade All Suites) and the family section (Seranade resort and spa), by the way there’s no spa at all, you have to pay even to use the sauna and it’s way over priced. Food was ok’ish, you should take Imodium with you. Entertainment was all for little kids and staff cared to do anything only if you tip them. We tipped all the time when we’re there but it became irritating to feel forced to tip or you don’t get anyone’s attention. This resort stay is expensive if you’re someone who values privacy and decide to stay 2 people only on the room as most rooms are occupied by 4-6 people which results in way less amenities than the number of people on the resort. There isn’t enough beach chairs or pool chairs at any time of the day or any time of the year. The restaurants are super crowded all the time and food doesn’t get replaced when it’s consumed. Cocktails are super sugary and have cheap alcohol in them (if you can get the attention of the bar tender). It was a stressful trip because we always felt that we are competing with other guests over pool and beach chairs, food, drinks …. everything. This was not a good value for the high price we paid and we will not go there again
Stayed 8 nights in Apr 2024
Response from Anthony Adames (Social Media Mnager) on Apr 17, 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana