10/10 Excellent
Verified traveler
Jun 22, 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Service and Value
This was our first stay, at the Java Heritage, over a 10 day period during the holiday season. We were surprised at how highly proficient the staff were from the moment we entered the hotel. Dwianti was the first to greet us with a warm smile. She later delivered our luggage to our room after a less then 5 minute speedy check in by another warm and helpful staff member Dhati.
The room was noticeably large, pool view, 2nd floor with a balcony. The bathroom was clean with very hot water. Everything functioned properly; fridge, tea maker, lighting and the air-con was very cold and easy to adjust. Bed, sheets and pillows were clean and comfortable.
The pool was large and never overcrowded during our usage.
The breakfast was a huge plus, fresh coffee and many choices for locals as well as westerners. A trainee, Gie, was helpful as he filled several of our requests.
The location was an added bonus, as everything we needed was in walking distance and public transportation as well as hotel drivers were ready at call.
All of the pleasant surprises and a superb, kind staff were a result of the tremendous leadership of the General Manager Hilman. We saw him several times during our stay and he always reached out with a high level of professionalism and was thoughtful, kind and at times humorous. Thank you Java Heritage.
Verified traveler
Stayed 5 nights in Jun 2018