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Reviews of Mercure Pau Palais Sports

4 out of 5
Mercure Pau Palais Sports
106 Avenue De L Europe, Pau, Pyrenees Atlantiques

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 132 reviews" "
Rating 8 - Good. 47 out of 132 reviews" "
Rating 6 - Okay. 11 out of 132 reviews" "
Rating 4 - Poor. 3 out of 132 reviews" "
Rating 2 - Terrible. 4 out of 132 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jane, Toronto

Traveled with partner
Liked: Cleanliness, staff & service
There were no glasses if you wanted some wine in your room. We were only given 1 small bottle of water between two people per day. And there was no creamer or milk for the instant coffee. The rooms were clean and adequate, staff friendly. But its the little things that help make the experience memorable.
Stayed 3 nights in Apr 2024

10/10 Excellent

alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time at this property, it was easy to find, and a pleasant modern-looking hotel. Nice welcome from the male receptionist and quickly shown to our room, which smelled fresh, looked clean and had brilliant white bedding. Comfortable bed, The hotel has an excellent restaurant and we enjoyed 3 delicious food courses. Cannot fault this hotel, for price or comfort. Excellent American hot breakfast. Highly recommended
Stayed 1 night in Oct 2023
Response from TeamMercurePau on Oct 25, 2023
Dear Alan,Thank you !We will share your comment with the whole team.Looking forward to seeing you again

10/10 Excellent

Susan

Stayed 1 night in Oct 2023
Response from TeamMercurePau on Oct 23, 2023
Thank you

2/10 Terrible

dean

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Poor staff understaffed no chef turned up as well So no breakfast absolute shambles of a hotel in a nice setting with hood facilities.
Stayed 1 night in Jul 2023
Response from MercurePau on Aug 22, 2023
« Dear customer,Thank you for taking the time to tell us about your experience at the Hotel Mercure Pau Palais des Sports.We are sorry that the restaurant service did not meet your expectations. Please accept our most sincere apologies.That day a member of staff fell ill, which left the catering service exceptionally understaffed.We are lucky to have more employees to take care of the bar and restaurant in normal times.This does not normally happen. We invite you to come and check for yourself the good service provided by our teams.Looking forward to seeing you again soon, under more usual conditions, and in the hope of regaining your confidence, I wish you a pleasant day.”

8/10 Good

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from TeamMercurePau on Jan 19, 2023
BonjourNous vous remercions de votre note attribuée suite à votre séjour dans notre hôtel Mercure Pau Palais des Sports.Dans l'attente du plaisir de vous recevoir lors d'un prochain séjour.Cordialement,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Pau Horse Trials
Great hotel and staff - chosen for the proximity of Pau Horse Trials.
Stayed 3 nights in Oct 2021

8/10 Good

Paul

Stayed 3 nights in Aug 2021

2/10 Terrible

David

Disliked: Cleanliness, staff & service
Unclean in COVID pandemic, we left the hotel.
Our short stay at the hotel was disastrous. The hotel lobby/restaurant area is fine & stylish, but we encountered real problems in the rooms. The first room we were shown to had hairs all over the shower walls, left by the previous guest. It looked like it had been wiped down with a dirty cloth. We stayed during the heart of France’s second COVID wave - you expect places to be spotless as a result & standards for be increased. We asked for a new room & were given the room next door. There was the same issue in room 2 - numerous old hairs on the shower walls & streaky looking marks. There were also sticky ring marks from where mugs/cups had been left on the bedside tables. We complained again & asked for another room. Room 3 had pubes on the toilet seat & by this point we were fed up & didn’t feel confident in the cleanliness standards at the hotel. It was a consistent problem. The housekeeping manager then barged into the room unannounced while my partner was getting changed & proceed to inspect the bathroom in room 3. Picked up the pube with her hand & proceeded to shrug, as if to say - “look it’s clean now”. We were offered free breakfast, but declined & asked for a refund. We ended up having to leave the hotel & find new accommodation. This is the only really terrible experience we’ve had in a hotel. I’ve certainly never had to leave a hotel I’ve booked. The refund was gained ok, but overall the cleanliness & response was shambolic.
Stayed 1 night in Oct 2020
Response from Directeur Général on Oct 23, 2020
Dear guest. We would like to thank you for taking the time to leave a review. We are however surprised to hear your remarks. As at the Hotel Mercure Pau Palais Des Sports, the wellbeing and safety of our guests is our highest priority. In response to the global COVID-19 situation, we have implemented full health and safety training. So that all hygiene and safety measures are in accordance with the governmental guidelines, and we are audited by Bureau Veritas. I would like to point out something regarding your experience at the hotel : • Usually, the guest who wants to change the room do not make photos as you have done and after they take a shower and call de reception to change the room. • Concerning my housekeeping manager, I want to add that she doesn’t speak English and she has checked the rooms before and she did not found anything. • It is not usually neither ,the guest threaten us to posting the photos ( like you have done in Trip Advisor, Hotels.de , Expedia ) , if we not accept to offer a discounted the room. • And to end , your husband told me about the possibility to offer you the room for your next visit to the Basque Cost for the inconvenience, normally if you want to leave the hotel we do not said that to the GM. • I would like to point as well, that you have not paid the drink that you take in our lobby. I was at your entire disposal and I offered you a free upgrade, the breakfast, but as we can see that was not enough for you. Best regards Carlos Galbán Juega

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice atmosphere but not outstanding
Nice rooms but not too spacious. Very noisy as close to main road and there is heavy traffic all night. Fire alarm went off every morning around 7am. Nice outside area with a small pool. Slightly overpriced for what it is.
Stayed 3 nights in Sep 2020
Response from TeamMercurePau on Sep 29, 2020
Dear guest Thanks for your feedback about your stay in our hotel. We are pleased to note that you liked the new decoration. We apologize for the incovenience of the fire alarm.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel but lacking charm
typical of the Mercure chain. Straight forward, nice staff but a bit of a queue at check in. Location is fine if you must stay in the area but there are nicer hotels around.
Stayed 2 nights in Feb 2020
Response from Team Mercure Pau on Feb 25, 2020
We thank you for taking time to note your stay in our hotel. We hope to see you again soon

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Team Mercure PAU on Feb 6, 2020
Chère madame, Nous vous remercions pour la note laissée suite à votre séjour dans notre hôtel MERCURE. Au plaisir de vous recevoir pour un prochain séjour.

10/10 Excellent

Ian bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great stay, nice and close to the airport. Friendly staff and good atmosphere.
Stayed 1 night in Dec 2019
Response from Team Mercure Pau on Feb 4, 2020
Thank you for taking the time to comment about your stay. Our fully renovated hotel is conveniently located next to the Zenith, Palais des Sports, the new casino and the Calicéo Balneo Centre. 15 minutes from the airport and 10 minutes from the city centre. Hope to see you again

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Business Trip
Comfortable and enjoyable stay at a very friendly hotel. Best I have stayed at in Pau.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Didn’t really have the opportunity to explore the property
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and ample space for the two of us. Breakfasts were good and dinner was excellent.
Stayed 2 nights in Sep 2019

6/10 Okay

Raymond

Liked: Cleanliness
Disliked: Staff & service
For people on the move
Small rooms, but newly decorated and comfortable bed. Dinner service slow and staff a bit frantic Location not good for city visiting. Mainly a business hotel for people on the move
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Musique trop forte et inadaptée dans les espaces communs. Pas de bureau en chambre ou surface de travail. Hall bruyant avec aspirateur récurent alors que autre zone de nettoyage plus critique.
Stayed 3 nights in May 2019

10/10 Excellent

Pamela, Doncaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 5 star stay at the Mercure in Pau
This should be rated 4.5 stars. We stayed in a deluxe room and it was excellent it was better than we anticipated. We had a lot of space and luxury.
Stayed 1 night in Apr 2019

10/10 Excellent

dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from TeamMercurePau on Jan 9, 2024
Cher Dominique Nous vous remercions de la note maximale attribuée suite à votre séjour dans notre hôtel Mercure de Pau.Au plaisir de vous recevoir lors d'un prochain séjour,

10/10 Excellent

CORINE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from TeamMercurePau on Dec 19, 2023
Bonjour,Nous sommes heureux de voir que votre séjour s'est bien déroulé et partagerons votre très belle note avec toute l'équipe du Mercure de PauAu plaisir de vous recevoir lors d'un prochain séjour.Cordialement,

10/10 Excellent

Martine

Stayed 1 night in Sep 2023
Response from TeamMercurePau on Sep 16, 2023
Chère MartineNous vous remercions pour la note maximale attribuée suite à votre séjour dans notre hôtel Mercure de Pau.Au plaisir de vous recevoir lors d'un prochain séjour,Cordialement,

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from TeamMercurePau on Aug 22, 2023
BonjourNous vous remercions pour la note attribuée suite à votre séjour dans notre hôtel Mercure de Pau, et espérons vous revoir prochainement.Cordialement

8/10 Good

PAYET

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Aug 2023
Response from TeamMercurePau on Aug 22, 2023
BonjourNous vous remercions pour la note attribuée suite à votre séjour dans notre hôtel Mercure de Pau, et espérons vous revoir prochainement.Cordialement

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from TeamMercurePau on Jul 30, 2023
BonjourNous sommes heureux de voir que vous avez passez un excellet séjour dans notre hôtel Mercure de Pau, et vous remercions pour la très belle note attribuée.Cordialement

10/10 Excellent

Frank

Stayed 1 night in Jul 2023
Response from TeamMercurePau on Jul 30, 2023
Cher clientNous vous remercions pour la note attribuée à notre hôtel Mercure de PAU.Au plaisir de vous recevoir lors d'un prochain séjour,Cordialement

10/10 Excellent

Kim

Stayed 1 night in Jul 2023
Response from TeamMercurePau on Jul 26, 2023
Cher clientNous vous remercions pour cette excellente note attribuée à notre hôtel Mercure de Pau.Au plaisir de vous recevoir lors d'un prochain séjour,Bien cordialement

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from TeamMercurePau on Apr 18, 2023
Merci pour cette magnifique note attribuée suite à votre séjour dans notre hôtel Mercure de Pau.Au plaisir de vous revoir

10/10 Excellent

Jerome

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from TeamMercurePau on Mar 9, 2023
Cher Jérôme,Nous vous remercions de la note attribuée suite à votre séjour dans notre hôtel Mercure de Pau.Au plaisir de vous recevoir lors d'un prochain séjour.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from TeamMercurePau on Jan 31, 2023
Toute l'équipe du Mercure de Pau vous remercie pour la note maximum attribuée suite à votre séjour dans notre hôtel.Au plaisir de vous recevoir lors d'un prochain séjour,

10/10 Excellent

Thierry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from TeamMercurePau on Dec 20, 2022
Cher ThierryNous vous remercions pour la note attribuée suite à votre séjour dans notre hôtel, et vous souhaitons de joyeuses fêtesCordialement

8/10 Good

jacky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bel hotel agréable
Très bon accueil. check-in rapide. hotel bien situé avec parking fermé et surveillé la nuit. chambre cosy. très bonne literie. Dommage que les femmes de ménage fassent du bruit le matin en claquant les portes des chambres.
Stayed 1 night in Nov 2022
Response from TeamMercurePau on Dec 2, 2022
Cher client,Nous vous remercions pour votre commentaire, et vous prions de nous excuser pour le bruit occasionné.Nous avons remonté votre remarque à la gouvernante pour qu'elle puisse le partager avec son équipe.Merci

6/10 Okay

Xavier

Business traveler
Liked: Cleanliness, room comfort
Salle de restauration glaciale. Manque de personnel au restaurant... comme dorenavant quasiment toujours dans les hotels Mercure.
Stayed 1 night in Nov 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Bien dans l'ensemble. La vue n'était pas super. Joint de douche à changer et mitigeur cassé
Stayed 1 night in Aug 2022

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Alles prima.
Stayed 1 night in Aug 2022
Response from TeamMercurePau on Aug 29, 2022
Merci :)

10/10 Excellent

Bertrand

Stayed 1 night in Jun 2022
Response from TeamMercurePau on Jun 6, 2022
Merci

10/10 Excellent

Philippe

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from TeamMercurePau on Jun 4, 2022
Merci

10/10 Excellent

JEROME DUPIOL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from TeamMercurePau on Jun 1, 2022
Merci

8/10 Good

Claude

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from TeamMercurePau on May 18, 2022
Cher Claude Nous vous remercions d'avoir pris le temps de nous laisser une jolie note suite à votre séjour dans notre hôtel Mercure de Pau

8/10 Good

Gaelle

Stayed 1 night in May 2022
Response from TeamMercurePau on May 4, 2022
Chère cliente, Merci d'avoir pris le temps de noter votre séjour dans notre hôtel Mercure. Au plaisir de vous recevoir une prochaine fois

10/10 Excellent

Matteo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OTTIMO DOPO LA RISTRUTTURAZIONE
RISTRUTTURATO DI RECENTE (NE AVEVA BISOGNO) RISULTATO OTTIMO! CONSIGLIATO
Stayed 1 night in Apr 2022
Response from TeamMercurePau on Apr 12, 2022
Grazie :)

4/10 Poor

Safwan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022

8/10 Good

Aurore

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from TeamMercurePau on Mar 24, 2022
Bonjour Nous vous remercions pour la jolie note attribuée suite à votre séjour dans notre hôtel Mercure de Pau Au plaisir de vous revoir

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from TeamMercurePau on Mar 24, 2022
Bonjour Nous vous remercions pour votre très belle note attribuée suite à votre séjour dans notre hôtel Mercure de Pau Au plaisir de vous revoir

10/10 Excellent

TRAVAILLOT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from TeamMercurePau on Mar 24, 2022
Bonjour Nous vous remercions pour votre très belle note attribuée suite à votre séjour dans notre hôtel Mercure de Pau Au plaisir de vous revoir

10/10 Excellent

Anne-Laure

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

PIERRE

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

jean pierre

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rénové durant covid il est tres acceuillant
Stayed 2 nights in Oct 2021
Response from TeamMercurePau on Oct 15, 2021
Cher client, Nous vous remercions pour votre commentaire et sommes ravis que votre séjour se soit bien déroulé. Au plaisir de vous revoir au Mercure de PAU Cordialement

10/10 Excellent

yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon établissement.
Sejour agréable comme d'habitude hotel confortable et agréable. Tres bien situé et au calme.... Personnels sympathique.
Stayed 1 night in Oct 2021
Response from TeamMercurePau on Oct 15, 2021
Cher client, Nous vous remercions pour cette jolie note attribuée à notre établissement. Au plaisir de vous revoir au Mercure de PAU Cordialement

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tb
tres bien rien a dire c est ua standard de cet hotel
Stayed 3 nights in Sep 2021
Response from TeamMercurePau on Oct 15, 2021
Cher client, Nous sommes ravis que votre séjour ai répondu à vos attentes. Nous vous remercions pour cette jolie note attribuée à notre établissement. Au plaisir de vous revoir au Mercure de PAU Cordialement

8/10 Good

Guy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien.
Stayed 1 night in Aug 2021
Response from TeamMercurePau on Aug 27, 2021
Nous vous remercions pour la belle note attribuée suite à votre séjour dans notre hôtel Mercure de PAU. Au plaisir de vous revoir Cordialement