Presidential Suite, 2 Bedrooms, Ocean View | View from room
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Reviews of The Westin Qingdao

4.5 out of 5
The Westin Qingdao
8 Hong Kong Middle Road, Shinan District, Qingdao, Shandong

Reviews

8.8

Excellent

Rating 10 - Excellent. 114 out of 204 reviews" "
Rating 8 - Good. 68 out of 204 reviews" "
Rating 6 - Okay. 11 out of 204 reviews" "
Rating 4 - Poor. 5 out of 204 reviews" "
Rating 2 - Terrible. 6 out of 204 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

marcos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Yunjie

Stayed 2 nights in Jul 2023
Response from Emily Tian on Aug 14, 2023
Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.

8/10 Good

Alex

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked for my parents and grandma. The front desk girl told them there’s complimentary breakfast when checking in. My parents didn’t asked and it’s totally ok if they didn’t say so. However when they went for breakfast the following day they were told that it was impossible and nobody would give them free breakfast. As I said we understand we didn’t pay for the breakfast when we booked rooms and we didn’t have to eat at hotel, but the way they treated us and responded didn’t make any sense. Hope they can do better in communicating with customers.
Response from Emily Tian on Jun 21, 2023
Thank you for taking the time to share your valuable comments with us. Your feedback has been shared with hotel team for follow up and actions for improvement. We will enhance service training in the daily work. We hope that your experience on this occasion will not deter you from staying with us again and we look forward to have the opportunity to welcoming you back.

6/10 Okay

Xiaoqing

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing experience
The hotel is one of the leading brands in the industry, unfortunately it was a disappointing experience, checked in with a room of cigarettes smell, strong odor, shocking that Westin would rent out a room in such condition for nearly $200 a night in Qingdao, China
Stayed 3 nights in Jun 2023
Response from Emily Tian on Jun 16, 2023
Thank you for taking the time to share your valuable comments with us. Your feedback has been shared with hotel team for follow up and actions for improvement. We hope that your experience on this occasion will not deter you from staying with us again and we look forward to have the opportunity to welcoming you back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020
Response from Emily Tian on Jun 9, 2020
Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.

2/10 Terrible

HANSEN

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
I was stolen USD300.00 by the staff there. It is terrible experience there.
Stayed 6 nights in Nov 2019
Response from Emily Tian on Dec 2, 2019
Thank you for taking the time to share your valuable comments with us. The case has yet to be investigated by police. The police will contact you when the investigation is clear. We look forward to have the opportunity to welcoming you back.

8/10 Good

El

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No concierge or bell boy met us upon arrival. We were finally directed to the front desk for check-in, then abandoned to find our room on our own, with no explanation of the room or facility...never had that happen in a "5 star" hotel before. Breakfast buffet was easily the worst of any western hotel I've tried in China...food cold, strange flavors, not refilled...and a very strange layout which obscured many of the offerings.
Stayed 1 night in Nov 2019
Response from Emily Tian on Nov 13, 2019
Thank you for taking the time to share your valuable comments with us. Your feedback has been shared with hotel team for follow up and actions for improvement. We will enhance service training in the daily work. We hope that your experience on this occasion will not deter you from staying with us again and we look forward to have the opportunity to welcoming you back.

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019
Response from Emily Tian on Oct 5, 2019
Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.

10/10 Excellent

Michele

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Emily Tian on Sep 23, 2019
Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.

10/10 Excellent

ANDY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend for stay in Qingdao. Near the heart of the city, outstanding breakfast offering, Starbucks is at downstairs, huge mall cross street, plus, very friend
Stayed 2 nights in Sep 2019
Response from Emily Tian on Sep 19, 2019
Thank you for taking the time to share your valuable comments with us. Thank you for your recognition of the location and service of the hotel. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the heart of new city next to May 4th Square. It is very easy to walk to many major attractions from there. It is also right next to the subway station. Half a block away, there is a shopping mall hosts many excellent restaurants. The hotel is excellent. Room is clean and comfortable. The only negative is that there are so many people during the breakfast, and it is kind of crowded. I guess the breakfast is included for every guest.
Stayed 4 nights in Jul 2019
Response from Emily Tian on Jul 17, 2019
Thank you for taking the time to share your valuable comments with us. Thank you for your recognition of the hotel's location and rooms. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.

10/10 Excellent

Les, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Only thing was fiddling of the temperature control buttons. Comfortable beds but rather squeezy for 2 ersons on a double bed. Restaurant breakfast was good with a friendly male manager. Great location
Stayed 3 nights in Jun 2019
Response from Emily Tian on Jun 24, 2019
Thank you for taking the time to share your valuable comments with us. Thank you for your recognition of the hotel service, catering and location. Your feedback has been shared with operation team for follow up and actions for improvement. We look forward to have the opportunity to welcoming you back.

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet was dirty. Color of Bath towel was grey. Amenitity was dismal.
Stayed 3 nights in May 2019
Response from Emily Tian on May 20, 2019
Thank you for taking the time to share your valuable comments with us. Your feedback has been shared with FO team for follow up and actions for improvement. We will enhance service training in the daily work. We hope that your experience on this occasion will not deter you from staying with us again and we look forward to have the opportunity to welcoming you back.

10/10 Excellent

Verified traveler

Stayed 5 nights in Apr 2019
Response from Emily Tian on Apr 30, 2019
Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well appointed property with good service. Room a very good size
Stayed 3 nights in Apr 2019
Response from Emily Tian on Apr 24, 2019
Thank you for taking the time to share your valuable comments with us. Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Emily Tian on Apr 21, 2019
Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Emily Tian on Jun 13, 2019
Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.

10/10 Excellent

Jarle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel in centre Qingdao
Nice hotel in great location in centre Qingdao. Service minded and helpful staff. The room could use an upgrade, but I loved the bathtub :)
Stayed 3 nights in Jan 2019
Response from Kristen on Feb 6, 2019
Dear Jarle, Thank you for taking the time to share your valuable comments with us. We are glad that hotel location, service and bathtub made you satisfied. We look forward to have the opportunity to welcoming you back. Yours sincerely, Xavier Zhou General Manager

10/10 Excellent

Sum Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Kristen on Jan 31, 2019
Dear valued guest, Thank you for staying in The Westin Qingdao. We look forward to have the opportunity to welcoming you back. Yours sincerely, Xavier Zhou General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
For being the number one hotel in the city, you can expect more. The beds in the room were too small for family with kids. The bathroom door didn’t close well and the internet wasn’t the best even for China. On the other hand, the staff is amazing amd the breakfast is the best I have ever seen.
Stayed 2 nights in Jan 2019
Response from Kristen on Feb 6, 2019
Dear valued guest, Thank you for taking the time to share your valuable comments with us. Firstly we are glad to hear you are satisfied with hotel service and breakfast. For bed size, hotel equipped with standard King Size bed and we recommended suites room for family with kids. Your feedback about bathroom door and internet have been shared with hotel operation team for follow up and actions for improvement. We hope that your experience on this occasion will not deter you from staying with us again and we look forward to have the opportunity to welcoming you back. Yours sincerely, Xavier Zhou
 General Manager

8/10 Good

cyr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Kristen on Nov 17, 2018
Dear guest, Thank you for staying The Westin Qingdao.We hope that you enjoy your time and look forward to have the opportunity to welcoming you back. Best regards, Xavier Zhou General Manager

10/10 Excellent

LingNi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Kristen on Nov 7, 2018
Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back. Yours sincerely, Xavier Zhou General Manager

8/10 Good

Tianyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Kristen on Dec 5, 2018
Dear Guest， Thank you for staying in The Westin Qingdao. We look forward to have the opportunity to welcoming you back. Yours sincerely, Xavier Zhou General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want better room clearness~ Kindness of hotel staff is very good
Stayed 3 nights in Sep 2018
Response from Kristen on Nov 17, 2018
Dear Guest, Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back. Yours sincerely, Xavier Zhou General Manager

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist improvement
Apart from the receptionist failed to contact us when the rooms ready for us. We had to line up again for another 20 mins to get the access card despite we checked in earlier in the day. Everything else is excellent as you would expect from Westin.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wont stay again
I seldom write about hotel experience because the grade of the hotel determines everything which should be predictable. This time I have no choice but to write about how bad it was to stay here in Qingdao Westin. I checked in at 5pm and when I got into my room, I found that the paint inside the bath room in the ceiling was peeling while there was a rusty stain in the bathtub. Half of the curtain inside the bedroom couldnt be closed due to mechanical problem and some parts of the wardrobe's paint peeled. I called to ask them to change a room for me and they came to do so. The new room was stuffed with smell as I guess it was not always occupied. Anyway, I took it. Then I went to the club lounge for a drink as they told us that there's a free of charge cocktail time. Inside the lounge it was occupied by many chinese families and children running. The food is chinese dinner food and it was not cocktail happy hour time. I went back to my room but then I discovered that both the TV remote control couldnt be used. Again I waited for 30mins before they came to change the battery. The other morning I went to have breakfast again in the lounge. No choice of tea and there were not even enough utensils and tables for breakfast. The coffee machine was with milk and coffee spilt all over. Also about the pool, it allows people from outside to come for swimming and it was crowded with children and tutors teaching/ learning swimming. It was the worst experience i ever had with a 5-star hotel
Stayed 2 nights in Jun 2018

10/10 Excellent

Jung, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Room upgrade Friendly service Clean room condition
Stayed 3 nights in May 2018

10/10 Excellent

HYUNGSIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST OF BEST
WONDERFUL, MEMORABLE NEW YEAR STAYING WITH FREE UPGRADE SUIT ROOM, THANKS

10/10 Excellent

HYUNGSIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST OF BEST
Wonderful new year staying at free upgrade suit room !!! Best of best

4/10 Poor

rita

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
First disappointing westin.
Service and comprehension of English poor
Stayed 1 night in Dec 2017

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Westin
The Westin Qingdao is a fantastic quality hotel. Great location, with easy access to the business district, shopping centre (MixC) and the Olympic Sailing Centre.
Stayed 1 night in Dec 2017

10/10 Excellent

james , singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Very good service. The metro is right in front of the hotel. Metro is cheap, fast and convenient. There is a shopping mall just across the road and an underground food court just 15 mins walk away.
Stayed 5 nights in Nov 2017
Response from Issy on Dec 9, 2017
Thank you for taking the time to share your valuable comments with us.

10/10 Excellent

Xiaoyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Kuntjoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay And The Staff is friendly And quality of Service price is reasonable
Stayed 5 nights in Nov 2017

2/10 Terrible

Sun , New York

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible experience and do not stay this hotel
The hotel service may the worst ever experienced. No staffs greeted for three night staying. Worst breakfast service especially noodle bar as we had to wait for thirty minutes for a bowl of noodle. Didn’t see any staffs with smile and worst check out experience as they allowed jump in queue for Chinese. This hotel staffs need to learn service from Haidilao hotpot restaurant.....shame on management. Overall, please do not choose this hotel.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2017

8/10 Good

Jiasong

Liked: Cleanliness, property conditions & facilities, room comfort
Qingdao Westin
I asked if they can add my Starwood membership number to my reservation and they refused to do so because I booked it through hotels.com, which doesn't make sense as I just did that at the Shanghai Westin last month. My room wasn't ready at 14:30 and when I came back to the hotel at 18:30, they told me it still wasn't ready and I'd have to wait another hour. I told them that was unacceptable and they reluctantly upgraded me to a suite. The attitude of the front desk staff needs some readjustment/training.
Stayed 1 night in Oct 2017

8/10 Good

Hwee Keng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall
Room service kept making mistakes on our orders. Concierge service was however great, was extremely helpful. Room condition was ok, could see signs of age (but bearing in mind, much better than other hotels in this price range).
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel, great place to stay. Staff and location are excellent, but little more training for parking lot staff will be more perfect
Stayed 3 nights in Jun 2017

10/10 Excellent

Saira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and conveniently located for business
This was one of my favorite hotel stays - great room, good service, conveniently located by the mall for food and shopping. Hope to be back!
Stayed 6 nights in May 2017
Dear Saira, Thank you for taking the time to share your valuable comments with us. We hope you enjoy your experience in The Westin Qingdao and look forward to have the opportunity to welcoming you back later. Yours sincerely, Xavier Zhou General Manager

8/10 Good

Jonathan, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, modern, amazing bathroom, Mediocre Food
This is a beautiful hotel, probably the nicest in Qingdao. The room and bed are great, gym nice, but the buffet and main restaurant is mediocre. Food quality not the best, service a little confused, should be much better for the price.
Response from issywu on Jun 19, 2017
Dear Jonathan, Thank you for taking the time to share your valuable comments with us. We hope you enjoy your experience in The Westin Qingdao and look forward to have the opportunity to welcoming you back later. Yours sincerely, Xavier Zhou General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review
Breakfast buffet had great selection but food quality could have been better
Response from Bella Diao on May 10, 2017
Dear Anonymous, Thank you for taking the time to share your valuable comments with us. Your feedback has been shared with F&B team for follow up and actions for improvement. We will enhance service training in the daily work. We hope that your experience on this occasion will not deter you from staying with us again and we look forward to have the opportunity to welcoming you back. Yours sincerely, Xavier Zhou General Manager

10/10 Excellent

yuk chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above Expectation Stay at Westin
It was our last day of China trip and we chose Westin. Westin offered us free upgrade to Executive President Suites. The room is very clean and the view of Qingdao is beautiful.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Qingdao hotel!
An amazing quality hotel. Wonderful service, beautiful decor and high quality amenities.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In for one night for meetings, flew in late from Beijing with no morning lag as the comfort of the room allowed very restful sleep.

8/10 Good

De'Mya, Qingdao, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing comfortable hotel.. I loved the executive lounge on the 54th floor