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Reviews of Palms Hotel

3 out of 5
Palms Hotel
66, St Jean Road, Quatre Bornes

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 43 reviews" "
Rating 8 - Good. 19 out of 43 reviews" "
Rating 6 - Okay. 10 out of 43 reviews" "
Rating 4 - Poor. 3 out of 43 reviews" "
Rating 2 - Terrible. 3 out of 43 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Dharmavir

Business traveler
Liked: Staff & service
Disliked: Amenities
Hotel is supposed to be non smoking. Guests are requested to smoke either on ground level outside the hotel or on top floor where there is an open area. However it appears this restriction does not apply to some in Management who use room 610 for their smoking breaks. The whole 6th floor stinks like a chimney.
Stayed 16 nights in Jan 2023

6/10 Okay

Mevin

Stayed 1 night in Mar 2022

10/10 Excellent

Damilola Mercy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 8 nights at Palms and it was an amazing time despite the 3 days Cyclone challenges. The staff and management were warm and nice. A good place to stay if you want to be in the center to acess all location, both for business and leisure: Off the beach.
Stayed 8 nights in Feb 2022

8/10 Good

EFRAIM

Business traveler
Liked: Cleanliness, staff & service
ice view at the top of the building
Good location at the center of Mauritious. Nice breakfast at the top with beautiful view. The price is a little high for this three stars hotel.
Stayed 1 night in Feb 2020
Response from Palms Hotel's Management Team on Apr 20, 2020
Dear Efraim, Greetings from Palms Hotel. Thank you for taking the time to write us your experience. We are glad that you loved our location. Rest assure that we have taken good note of your remark. Have a lovely day !

8/10 Good

Louise, Seychelles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house keeping staff ,there work are outstanding !
Stayed 5 nights in Jan 2020
Response from Palms Hotel on Jan 21, 2020
Dear Louis, Thank you for the great review. We are indeed very happy that you have enjoyed our services. See you soon :)

8/10 Good

Michelle, Lusaka

Business traveler
Liked: Cleanliness, staff & service
I didn't like the showers,they need some attention and the breakfast also needs some improvement.
Stayed 15 nights in Nov 2019

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palms view
Helpful staff, great food - only negative is the wi-fi connectivity which was very unstable
Stayed 2 nights in Apr 2019
Response from Res on May 20, 2019
Dear Kirsten, Thank you for staying at Palms Hotel. Thank you for the good comment and I do apologize for the unstable internet connection. I however assure you a better wi-fi connectivity service on your next visit. Reservations Department

8/10 Good

Meghal, Madagascar

Liked: Cleanliness, staff & service
Well located and a decent price for mauritius
Thé check in was very fast and the service excellent. The mattress needs to be changed and the toilets were not cleaned proberly
Stayed 1 night in Dec 2018
Response from Karishma Ramlochun on Jan 10, 2019
Dear Guest, Thank you for your review we appreciate your feedback. I have personally shared your comment with the concerned department. Please, rest assured that we are constantly doing our best to improve our service. Regards, Hotel Manager.

2/10 Terrible

Verified traveler

Stayed 9 nights in Nov 2018
Response from Karishma Ramlochun on Jan 14, 2019
We are sorry to review that your experience at our hotel was not as satisfying. Rest assured that we are constantly improving on our services and client service.

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Good location - Terrible WIFI
Stayed 3 nights in Oct 2018
Response from Karishma Ramlochun on Nov 21, 2018
Dear Guest, Thank you for your review. Please, rest assured that we are constantly doing our best to improve our service. Regards, Karishma Ramlochun Hotel Manager

8/10 Good

Manickaraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018
Response from Karishma Ramlochun on Nov 21, 2018
Dear Guest, Thank you for your review. Hope to see you again soon! Regards, Karishma Ramlochun Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was OK, but the Restaurants wasn't good at all. The restaurants are not part of hotel, so every time you need to pay. Hotel only caters for French speaking people as all T.V channels are in French.
Stayed 5 nights in Oct 2018
Response from Karishma Ramlochun on Nov 21, 2018
Dear Guest, Thank you for your review we appreciate your feedback. I have personally shared your comments with the restaurant and the service concerned regarding the TV channels. Please, rest assured that we are constantly doing our best to improve our service. Regards, Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Nice hotel. Location of the Hotel is good and nearby to bus stop/ taxi stand, market, bank and post office. facilities and cleanliness was good. Food is not very good. Staff of the hotel is okay. Recommended for families also.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money!
Great value for money! It was a little out of the way of the restaurants etc, but as taxis are so cheap and plentiful it wasn't an issue. Great views at the sky restaurant for breakfast, drinks etc too
Stayed 4 nights in Jun 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not recommend, service is bad
The hotel service and facilities are bad, they do not have room service, breakfast options are very less and bad, do not have basic amenities like dental kit, shampoo, lotion etc. Overall it is not worth paying so much and you are not getting good service. NO VALUE FOR MONEY
Stayed 3 nights in May 2018

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Over rated and ‘over pictured’!
A goof $70 hotel. Not worth $115.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveler

Disliked: Staff & service
Highly Overrated... Taking advantage of the market
This place is amazingly over-rated... From the experience of dealing with young male staff who have no idea (or have never been told) what a regular shower means (i.e. they stink); to the poor frustrated cleaner, who when asked, admitted that for two consecutive days there was no shampoo and/or shower gel to put in the rooms (that is why she was leaving miniature bath foam bottles in the shower)... When told about this, the Manager simply shrugged her shoulders... One suspects, only the shortage of accommodation in the area ensures that the place gets booked!
Stayed 5 nights in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
some problems...
The window wouldn't seal shut, allowing in all kinds of street noise. The safe wouldn't work initially until I called staff to install batteries. The area is kind of a dump, and there is no convenient small grocery store or mart within 5 min walking distance, so you feel a bit captive inside the hotel.
Stayed 3 nights in Aug 2017

10/10 Excellent

Yining

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient (centrally located)
Very good value for money. Friendly staff and excellent service.

8/10 Good

Nivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business hotel
Nice hotel but no gym

8/10 Good

Linah Adelina, RSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and very helpful staff. Clean, comfortable rooms.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Wifi worked in room and public area but was not super fast so VoIP was not great. Easy access off the M2 with underground parking and a nice roof top patio

6/10 Okay

Praj, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some teething problems
Hotel was new as they said they started business in 2016 - we were there in October. Plus points- centrally located, convenient if you want to travel in any radial direction. New establishment and clean. Bar on 12th floor is nice. Minuses- the restaurant in hotel is Chinese. If you like other type of foods you have to go out. We did not go to hotel restaurant at all. Staff are good but need more experience. We had cleaning rags left in the room and bathroom couple of times by the maids. Coffee/tea filling was not consistent, we got filling every second day. If the management is trying to save money that is the most ridiculous way of saving. Leaves bad impression on customer. I wanted to check in online and wanted front desk staff to help. They did not know how or what that meant. They instead called air Mauritius and wanted me to talk to them. I had to go to a friend and check in myself.

6/10 Okay

Nejat Hamid

Disliked: Cleanliness, amenities, property conditions & facilities
Umgebung schmutzig, sanierungsbedürftig laut. Fenster schließen nicht > Straßenlärm, warm. Klimaanlage defekt. Täglich einmal Stromausfall. Kakerlaken im Zimmer. Keine Klobürste. Nur eine Zudecke. WLAN funktionierte nicht immer. Möbel veraltet durchgesessen. Personal freundlich und bemüht. Kein europäischer Standard.

10/10 Excellent

gerald

Liked: Cleanliness, staff & service

8/10 Good

Jean François, LA PLAINE DES CAFRES

Stayed 7 nights in Oct 2022

10/10 Excellent

Leopold Dominique

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
très bonne emplacement les chambres sur arrière calme, côté négatifs les repas servie trop épicée mauricien même le petit déjeuner coté salé trop épicées mauricien impossible de manger pour nous réunionné on et obliger de diner et prendre le petit déjeuner à l'extérieur
Stayed 5 nights in Oct 2022

8/10 Good

Joseph

Stayed 2 nights in Oct 2021

8/10 Good

Hans W.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches, zuvorkommendes Personal. Geräumiges Zimmer. 2 Parkplätze direkt vor dem Eingang versperren diesen leider des öfteren.
Stayed 4 nights in Oct 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lit confortable Absence de ma réservation à mon arrivé Obligé d’envoyer le mail expédia moi même pour leur montrer ma bonne foi Douche sale de détritus quand nous sommes allez les voir ils n’ont rien Je ne mets plus mes pieds la bas
Stayed 2 nights in Feb 2020

10/10 Excellent

gerald, ion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
très bien situé agréable on peu que y retourné un petit bémol le petit déjeuné trop simple
Stayed 1 night in Jan 2020

8/10 Good

Chaewoon

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
추천합니다.
주변에 식당도 있고, 시장도 있습니다. 하지만 밤에는 돌아다니기 좀 무섭습니다.
Stayed 3 nights in Jan 2020

8/10 Good

Chaewoon

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
추천합니다.
위치가 좋습니다. 주변에 피자헛, KFC 등 식당도 있구요. 귀찮으시면 12층 식당도 저렴하고 좋습니다.
Stayed 3 nights in Jan 2020

2/10 Terrible

Karine et Gilbert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Palms Hotel on Jan 21, 2020
Thanks for your review Karine. Kindly note that we are constantly working to improve our services so that we can better serve our guests.

6/10 Okay

andrew

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel is not well suited to a businees stay. No desk in room. A/c difficult to set. Tv reception terrible on most stations
Stayed 3 nights in Oct 2019

8/10 Good

mahdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tre bien
bien passer , acceuil tres sympas
Stayed 3 nights in Mar 2019
Response from Team Palms on May 3, 2019
Merci au plaisir de vous revoir tres bientot.

6/10 Okay

Corinne

Confort basique ( Bar au dernier étage tres sympa
Chambre basique avec salle de bains basique. Pas de room service. J'ai demandé qu'une robe soit repassée, on a monté une planche et un fer dans ma chambre. Je me suis réveillée un matin piquée de partout par je l'espère un moustique quand j'ai demandé que la chambre soit traitée cela a paru surprendre. En revanche, il semblerait qu'elle est était en effet traitée car plus de moustique..
Stayed 11 nights in Oct 2018
Response from Karishma Ramlochun on Nov 23, 2018
Chère Corinne, Nous vous remercions d'avoir partagé votre avis sur votre séjour au Palms Hotel. J'ai personnellement partagé celui-ci avec les membres de notre équipe afin d'assurer une qualité de service irréprochable. Bien à vous, Karishma Ramlochun Manager du Palms Hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel an einer „Hauptstraße
Hotel liegt direkt an einer Hauptstraße mit vielen kleinen Bars und einigen Restaurants. Das Hotel selbst hat wohl ein „chinesisches“ Restaurant welches gerade so Ok ist. Viele Speisen der an sich übersichtlichen Karte gibt es wohl nur auf der Karte. Der Hoteleingang ist meistens mit PKW zugeparkt so dass ein Durchkommmen nicht unbedingt einfach ist.
Stayed 4 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Bof
Très bonne établissement dans l'ensemble cependant l'espace beauté est à revoir car le soin du visage à endommagée le visage de ma maman tandis que le "brushing" que j'étais censée faire c'est terminé par ma maman qui me fait un brushing dans le salon que nous avons quand même payer car la demoiselle présente ne savait pas comment utiliser leur lisseur "Steampoads"
Stayed 4 nights in Jan 2018

10/10 Excellent

EFRAIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון חדש עם שרות טוב
מלון ברמה טובה עם שרוח טוב

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
hôtel pour séjour pro
Idéalement situé pour se rendre à la ciyber city Ebene

8/10 Good

JEAN-MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel bien placé et trés propre
nous avons passés un agréable séjour,mais au moment de régler la note surprise! il fallait réglé en roupis on a payé 70 euros en plus parce que le taux de l hotel est beaucoup plus bas .Il devrait mentionner au moment de la réservation.

10/10 Excellent

Cedric, Albion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel proche du marché de Quatre Bornes
Hôtel très accueillant avec du personnel à l'écoute. Les chambres sont confortables, propres, et bien équipées ! Décoration moderne et chic.