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Reviews of Gaia Hotel And Reserve - Adults Only

4.5 out of 5
Gaia Hotel And Reserve - Adults Only
Km 2.7 Quepos to Manuel Antonio Road, Quepos, Puntarenas

Reviews

9.6

Exceptional

Rating 10 - Excellent. 302 out of 367 reviews" "
Rating 8 - Good. 40 out of 367 reviews" "
Rating 6 - Okay. 15 out of 367 reviews" "
Rating 4 - Poor. 4 out of 367 reviews" "
Rating 2 - Terrible. 6 out of 367 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Asif

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quite beautiful and so were the views. They have a sky lounge to observe the sunset. The Scarlet Macau Conservation was a great hike- saw a sloth anpart from the macaus- and is complimentary. The place is overall dated but otherwise good.
Stayed 3 nights in Apr 2024
Response from kdfleming on Apr 22, 2024
Thanks for the review! Pura Vida

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a quiet, quaint place to stay with amazing customer service, this is the place for you! We spent 4 nights at Gaia and thoroughly enjoyed our room and the staff. We booked a jungle view room and it was exactly what we expected ..clean, quiet and great AC. The next morning, Boris, the owner approached us at breakfast and informed us that he wanted to move us. He moved us to an amazing suite with a rooftop deck overlooking the ocean! Totally unexpected but appreciated! Carlos helped us get to know the place and helped us line up transportation to Tamarindo at the end of our trip and Jimmy made sure we were always fed and had our beverages whether it was morning coffee or evening cocktails. We enjoyed the vegan breakfast each morning as well as a couple of options for dinner. The view of the macaws each evening topped off the view The hotel provided us with transportation to the beach as well as set us up with a trip to the park. Overall, it was an amazing stay and we would do it again! Special thanks to the gentleman who came and saved us from our unexpected guest as well as our pool side bartender who we watched the monkeys with. Apologies for not knowing your names.
Stayed 4 nights in Apr 2024
Response from kdfleming on Apr 13, 2024
Nothing makes us happier than reviews like yours, thanks so much!Pura Vida

10/10 Excellent

Nila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Michael at front desk was very helpful and welcoming us checking in. He helped us with booking our excursions and transportation.He also went out of his way to let us stay and use property after check out and before our transport van arrived. Food at La Luna was very good. We also met the the owner Boris who was very nice and welcoming.
Stayed 2 nights in Mar 2024
Response from kdfleming on Apr 5, 2024
Thanks so much for taking the time to post your review, we really appreciate it!Pura Vida

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel set in a beautiful nature reserve with outstanding service throughout, highly recommended
Stayed 5 nights in Mar 2024
Response from kdfleming on Mar 26, 2024
Thanks so much for the review, we apprecitate you taking the time to post!Pura Vida

10/10 Excellent

Samah, san mateo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff very helpful and owner super nice.
Stayed 2 nights in Mar 2024
Response from kdfleming on Mar 21, 2024
Thanks for the review, we appreciate it!Please visit again soon!

10/10 Excellent

Bryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 3 night Thoroughly enjoyed our stay The views and wild life were incredible Macaws flying past as you enjoy your breakfast was highlight Clarence showed us around on the macaw trail - our old legs managed (just) to get up to the viewing point. Staff incredible , food incredible - The beach was also amazing Would recommend this hotel
Response from kdfleming on Mar 20, 2024
We're so happy you enjoyed your stay and want to thank you for your recommendation!Pura Vida

10/10 Excellent

pauline, Ponte Vedra

Stayed 5 nights in Mar 2024
Response from kdfleming on Apr 13, 2024
Thanks!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was small and intimate. The concierge, Alex, was professional and helpful every day. All the staff was courteous, professional, and helpful.
Stayed 4 nights in Feb 2024
Response from kdfleming on Mar 12, 2024
Thanks for posting David, we really appreciate it!Pura Vida

10/10 Excellent

Dharmesh, Ambler

Stayed 4 nights in Mar 2024
Response from kdfleming on Apr 3, 2024
Thanks for the rating, we appreciate it!

10/10 Excellent

Melinda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!!! Great food and sunset views! Everyone was very friendly and went out of their way for us!! Highly recommend!!
Stayed 4 nights in Feb 2024
Response from kdfleming on Mar 4, 2024
We're so happy you enjoyed your stay, and thanks for the review!

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The included nature reserve for macaws, and the area in general that the resort is situated in with all of its biodiversity was a paradise indeed! The staff was super friendly and helpful, and it was clear that we were welcomed and appreciated. Many of the staff quickly learned Our names and addressed us as such. From the welcome fruit drinks when we got there to A, considerate, packed lunch to go, we got many extras. The food was great as the views from the restaurant and the rooftop. Drinks were also very good. We had our own individual concierge who we texted to arrange , a variety of tours which were universally. Awesome! Also, didn’t hurt that the weather was virtually perfect while we were there.
Stayed 5 nights in Feb 2024
Response from kdfleming on Mar 3, 2024
What a great review, thanks so much!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful, food was excellent and the property was beautiful
Stayed 3 nights in Feb 2024
Response from kdfleming on Feb 25, 2024
Thanks for the review, we appreciate it!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great service.
Stayed 4 nights in Feb 2024
Response from kdfleming on Feb 22, 2024
Thanks so much!

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience at gaia hotel. Lots of activities to do in the area and the staff is great here. Also, the food is amazing at the restaurant in the hotel. Recommend staying here while in Costa Rica.
Stayed 5 nights in Feb 2024
Response from kdfleming on Feb 6, 2024
Thanks for the great review! We appreciate it!Pura Vida

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Gaia was fantastic! As stated by others, the staff is amazing. Our concierge Casey was incredibly helpful, even guiding us with recommendations in other regions after we departed. Johnny was also so wonderful and made one of the best margaritas I’ve ever had. We can’t wait to come back.
Stayed 2 nights in Jan 2024
Response from kdfleming on Feb 2, 2024
We'll hold you to that return visit, we strive hard for reviews like yours and really appreciate them!

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. The views are excellent. The food is delicious. And the staff is second to none. We were having trouble finding distilled water in town. I reached out, asking if they knew where to get some. The next day they had distilled water for us.
Stayed 4 nights in Jan 2024
Response from kdfleming on Feb 2, 2024
We appreciate your review, thanks for taking the time to post! Pura Vida

10/10 Excellent

sunwoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from kdfleming on Feb 1, 2024
Thanks so much for the rating, we appreciate it!

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should get 10 stars! The staff was beyond helpful and I have stayed in many countries and I have to say the pool and grounds were above and beyond my expectations. Staff was so quick. Everything was set up both in the room and outside hotel by staff. Food and drinks also amazing!! I would stay here again!
Stayed 3 nights in Jan 2024
Response from kdfleming on Jan 24, 2024
Our entire staff sends a big THANK YOU for your review, we truly appreciate it!

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in all my years of traveling i have never stayed at a hotel that had such good service. it really felt that all the employees only wanted to please the guests in ever way possible
Stayed 5 nights in Jan 2024
Response from kdfleming on Jan 10, 2024
We appreciate your comments Barry and thank you for posting!

10/10 Excellent

RAYMOND

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from kdfleming on Jan 9, 2024
Thanks for the rating, we appreciate it!

10/10 Excellent

Gregory

Stayed 2 nights in Dec 2023
Response from kdfleming on Jan 8, 2024
Thanks for the rating, we appreciate it!!Pura Vida

8/10 Good

MARTSELLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from kdfleming on Dec 25, 2023
Thanks for the rating

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Gaia for one night during our trip through Costa Rica. The resort was absolutely stunning. The views of the sunset were some of the best we’ve ever seen. All of the staff were very friendly and accommodating. Our only regret was that we didn’t get to spend more nights there.
Stayed 1 night in Dec 2023
Response from kdfleming on Dec 10, 2023
We'll be here when you want to come back! Thanks for the review, we appreciate it!

8/10 Good

Brooke

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Positives: Overall we enjoyed our stay. Cannot say enough nice things about the staff - they were wonderful. The room was also very nice and comfortable. Firm bed. Awesome shower. Golf cart available for transfer up and down the hill. Wonderful hot stone massage. Negatives: we are vegetarian and although breakfast was amazing (and included), the other meals lacked sufficient options. Pool facilities were older. Limited room on the sun deck.
Stayed 3 nights in Dec 2023
Response from kdfleming on Dec 9, 2023
Thanks for the positive comments

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encanto vamos a volver
Fue excelente el staff fue súper amable desde el inicio y la comida deliciosa Las instalaciones excelentes
Stayed 2 nights in Dec 2023
Response from kdfleming on Dec 10, 2023
Thanks so much!

10/10 Excellent

Laurel Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful resort I have ever seen. You want a taste of Costa Rica? Stay here. Friendly, helpful and professional people work here and make your stay as comfortable and relaxing as you can imagine. Book your various outings through your own personal concierge and enjoy!
Stayed 6 nights in Nov 2023
Response from kdfleming on Dec 4, 2023
Our entire staff sends a big THANKS for your wonderful review! We're so happy you enjoyed your stay!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was incredible
Stayed 2 nights in Nov 2023
Response from kdfleming on Dec 1, 2023
Thanks, we appreciate your review!

8/10 Good

Michael F

Stayed 5 nights in Oct 2023
Response from kdfleming on Nov 25, 2023
Thanks!!!

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex was amazing, housekeeping did a fantastic job. The people at the main entrence were always helpful. Our server for breakfast was always smiling and always willing to go the extra mile to help us. Everything about this place was great. Hopefully you get Alex as your concierge
Stayed 1 night in Oct 2023
Response from kdfleming on Oct 8, 2023
Our entire staff thanks you for the great review! We hope to host you again soon! Pura Vida!

10/10 Excellent

Ilan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff, the hotel, the spa, the room, the manual Antonio park!!!
Stayed 2 nights in Sep 2023
Response from kdfleming on Nov 25, 2023
Thanks so much, please visit again soon!

2/10 Terrible

Jenice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't recommend this property. The management is kind until you provide constructive criticism. The hotel reception is shabby and outdated. The jungle rooms get little natural light. The property owner accuses anyone who doesn't highly rate his property with five stars of having “outbursts” on another review website. Every single traveler with a critique of his property isn't mentally unbalanced. The hotel arranged transport with a driver who was supposed to be bilingual but didn't speak any English. She showed up late. When I critiqued this, the owner sarcastically said "being met at the plane is a service for diplomats." I'm not ridiculous. I know that my transport cannot meet me at the plane. But it should be on time. At this price point, there are nicer hotels in the Manuel Antonio area.
Response from kdfleming on Sep 20, 2023
Unfortunately, this guest has decided to slam us on every review site possible.For the record, our driver was on time and waiting for the guest and speaks very good English.But when you start yelling and acting erractically, the driver decided it just wasn't worth trying to communicate with you and get you to your destination and out of the car.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from kdfleming on Sep 20, 2023
Thanks for the rating, we really appreciate it!

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal hotel service, views from the pool and main dining Hotel rooms are very well decorated and great bed and linen
Stayed 1 night in Aug 2023
Response from kdfleming on Sep 1, 2023
We're so happy you enjoyed your stay with us! And thanks for the review, pura vida!

10/10 Excellent

Carmela Barnes

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had such a nice gesture of a refreshing fruit smoothie upon check in and a welcoming and friendly staff the entire stay. The resort was very thoughtful when we went for excursions and helped us with everything. I am definitely staying here again if I go back to Costa Rica.
Stayed 3 nights in Aug 2023
Response from kdfleming on Aug 14, 2023
And we'll be waiting on your return visit with open arms!Pura Vida

10/10 Excellent

Jonathan Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Gaia. The property is just beautiful with lush green colors, blooms, and the sound of Macaws flying though the trees. It is set in a very private uphill area, with views of the ocean and mountains. The pool overlooks a similar landscape and you will feel so relaxed and in awe of the beauty. The staff was so polite and friendly. Michael, Nelson, Manefred, Marcos , Gustavo, Abraham, and Clarence made our stay there extra special. Pedro, our taxi driver was also wonderful. Be sure to find a sloth. This was an amazingly relaxing and absolutely enjoyable experience. Thank you to everyone at Gaia for making our visit to Manuel Antonio unforgettable. Pura Vida!
Stayed 8 nights in Jul 2023

10/10 Excellent

Jeremy, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a personal touch that came with our stay. Not only did the owner dine in the restaurant every night but, they talked to us like we were friends and not "customers" every time they came into contact with us. Inwould give this place 6 stars if I could!
Stayed 5 nights in Aug 2023
Response from kdfleming on Aug 10, 2023
We appreciate the great review, thanks!

10/10 Excellent

Liz

Stayed 2 nights in Aug 2023
Response from kdfleming on Sep 1, 2023
Thanks!!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Skip this place
I booked to stay at Gaia as it was an adults only hotel! Expecting great customer service based on reviews, the concierge was the worst (head concierge). He was more concerned with my checkout time than actual noticing that I had to switch rooms and had several days left at Gaia. He wanted me to check out, wait several hours and then check back into a new room. Skip this place if you want customer service! The food was good, the place is beautiful, but the service is terrible coming from tulemar and arenas!
Stayed 2 nights in May 2023
Response from kdfleming on Aug 4, 2023
It's pretty obvious from previous reviews that this one is way off base!Readers beware, these are very suspicious comments.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from kdfleming on Jul 17, 2023
Sonya, thanks for the great rating!

10/10 Excellent

Daniela

Stayed 1 night in Jul 2023
Response from kdfleming on Jul 14, 2023
Thanks!

10/10 Excellent

Neeraj

Stayed 1 night in May 2023
Response from kdfleming on Jul 14, 2023
Thanks!

10/10 Excellent

Kassadi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was stunning! Great views, accommodation, and accessibility.
Stayed 5 nights in May 2023
Response from kdfleming on Jun 2, 2023
Thanks, we appreciate the review. Pura Vida!

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is in a very beautiful location. Interesting layout of the room, very high quality and good plumbing The mattress on the bed was very soft (for me it is uncomfortable)
Stayed 4 nights in Apr 2023
Response from kdfleming on Apr 19, 2023
Thanks Alexander!

8/10 Good

stefania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, although we had a couple of hiccups during the stay, mainly related to miscommunication from the front office.
Response from kdfleming on Apr 14, 2023
We will look into this, and thanks for the positive comment.

10/10 Excellent

Yehuda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner’s (Boris) responsibility and kindness was above and beyond
Stayed 4 nights in Mar 2023
Response from kdfleming on Apr 14, 2023
Pura Vida!

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Location is somewhat remote, need a car ride everywhere you go. The Macau tour from the Hotel with Juan was excellent.. breakfast serving time is kind of long. You need to take a shuttle from the gate to your room. Spa closed at 5pm, which we feel is too early after activities. Wish it could open later for guests to unwind.
Stayed 2 nights in Apr 2023
Response from kdfleming on Apr 9, 2023
Thanks for the great review, we appreciate it!And we will certainly take your constructive comments into consideration.

6/10 Okay

Francisco

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
El area de la piscina es demasiado pequeña e incómoda. No hay espacio para broncearse o disfrutar de la piscina. Además que necesitan mantenimiento. Sin embargo, la comida y el servicio del personal bueno. Los horarios del spa nos pareció muy reducido.
Stayed 2 nights in Mar 2023
Response from kdfleming on Apr 4, 2023
Thanks for your positive comments.Regarding the pool area, we only have 22 rooms, which leaves plenty of space for everyone in our 3 pools.

10/10 Excellent

Heather, Cedar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW is an understatement. From the minute my teenage girls and I arrived literally everyone treated us like princesses! The staff is WELL trained and waited on us hand and foot, so friendly and accommodating. They all went above and beyond to make us feel comfortable and to have all our desires met. There is a security gate at the entrance with 24 hour surveillance video footage and staffed. The drive up to the resort is steep and they have a golf cart driver always there to take you up and down. They point out wild life along the way. We stayed 6 nights and just on the golf cart transfer up and down the guys helped us spot 2 sloths, monkeys and Scarlet Macaws. We were escorted to the beautiful check in room where we met our personal concierge, Alejandro. They gave us cool wash clothes and fresh juice to refresh. They asked if we had any dietary restrictions and went over a few things about the resort and proceeded with a tour of the pool area (where a friendly swim up bartender gave us a yummy fruit kabob) then we proceeded to our room. Alejandro texted us the activity list and other menus for us to review. This guy was AMAZING! I have stayed at hundreds of resorts in my life and have never experienced such personal service. He was always quick to respond, booking us reservations at various tours, lined up taxi rides to and from the beach or any other restaurant we wanted to visit. We forgot sunscreen he brought it to us. They food and drinks were delicious! Stay here!!
Stayed 6 nights in Mar 2023
Response from kdfleming on Apr 1, 2023
Reviews like yours not only are appreciated, but make our entire staff puff up with pride to know what a great job they are doing. Thanks so much and please let us pamper you again in the near future! Pura Vida!

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay at Gaia. The grounds are beautiful and the staff goes out of its way to be helpful and friendly. Our concierge Alejandro made everything easy for us and was always available. The food was fantastic at La Luna and the happy hour views from the sky lounge were amazing.
Stayed 7 nights in Mar 2023
Response from kdfleming on Mar 14, 2023
We really appreciate your review, thanks so much for posting! Pura Vida!

10/10 Excellent

cassandra, wheatley hts

Traveled with family
Liked: Cleanliness, staff & service
Beautiful hotel with friendly staff. Delicious food at the on-site restaurant. Free shuttle to the national park and beach. Clean room with comfortable bed .
Stayed 2 nights in Feb 2023
Response from kdfleming on Mar 8, 2023
We really appreciate you taking the time out of your busy schedule to post your wonderful review!! Pura Vida!