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Reviews of Hotel Stubel Suites and Cafe

4 out of 5
Hotel Stubel Suites and Cafe
Pasaje Stubel Nro. 1 y León Larrea, Quito, Pichincha

Reviews

8.6

Excellent

Rating 10 - Excellent. 191 out of 389 reviews" "
Rating 8 - Good. 145 out of 389 reviews" "
Rating 6 - Okay. 25 out of 389 reviews" "
Rating 4 - Poor. 14 out of 389 reviews" "
Rating 2 - Terrible. 14 out of 389 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Thomas

Liked: Room comfort
Nice stay
Well worth the money, very large suites. A bit dated and tired. Bring ear plugs (dogs barking much of the night, and sleep masks and clips to keep the curtains shut. Slow service in the restaurant, but very good food. Front desk staff were very friendly and happy to help with anything. If you're looking for a very decent hotel at a very fair price, this hits the mark. If you want luxury, you'll need to pay twice as much, or more. Safe location and UBER friendly.
Stayed 3 nights in Jun 2023

10/10 Excellent

Ofer

Stayed 3 nights in May 2023

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel Ilike the view 👌
Stayed 3 nights in May 2023
Response from Hotel Stubel on May 17, 2023
Gracias por visitarnos, es un gusto recibirlo¡¡

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in May 2023
Response from Hotel Stubel on May 24, 2023
Gracias por su visita

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous view of the valley from most rooms. Our room had no view. Ask before you book.
Stayed 2 nights in Mar 2023
Response from Hotel Stubel on Apr 25, 2023
Gracias por su visitas, los esperamos pronto

10/10 Excellent

MYRIAM

Liked: Cleanliness, staff & service, property conditions & facilities
A nice boutique hotel, with an incredible view. Very friendly helpful staff. I only go to this hotel when I’m in Quito.
Stayed 2 nights in Feb 2023
Response from Hotel Stubel on Apr 25, 2023
Gracias por su visita, los esperamos pronto

10/10 Excellent

Damian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with an incredible view, cozy rooms and friendly staff.
Stayed 2 nights in Feb 2023

10/10 Excellent

Brynlee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel overlooking the valley! Very reasonable price for the quality of hotel and amazing views. Ate at the restaurant for supper several times and excellent food. Free breakfast excellent! Many good nearby restaurants and pubs. Bit far from old town, we were able to walk, but cabs/Uber only cost a few dollars to get there.

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant
Stayed 1 night in Jan 2023

6/10 Okay

Roberto

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Olga

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

2/10 Terrible

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They never gave me room
Stayed 1 night in Nov 2022

10/10 Excellent

HUMBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
un hotel muy acogedor, excelente paisajes,servicio al cliente
Stayed 6 nights in Nov 2022

8/10 Good

Giancarlo, Cumming

Traveled with partner
Liked: Staff & service
A park next to the hotel has become a youth hang out and tend to stay to early morning hours partying. the hotel upgraded me to a suite away from the park at no extra charge. which my wife are very grateful.
Stayed 1 night in Sep 2022

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and friendly staff
Stayed 2 nights in Aug 2022

8/10 Good

Giancarlo, Cumming

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location for my purposes.
Stayed 1 night in Aug 2022

10/10 Excellent

Christian

Stayed 3 nights in Aug 2022

4/10 Poor

MYRIAM

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I got a room that faces an area where young people gather at night, drinking, and being loud. I wasn’t able to sleep the entire night. The room smell like cigarettes smoke, I complained about it. I was told it is a nonsmoking room, and it may be someone on the next room smoking. My problem wasn’t resolved.
Stayed 1 night in Apr 2022

4/10 Poor

Ashraf

Business traveler
Disliked: Property conditions & facilities
Great view hotel
The hotel view is spectacular, unfortunately is outdated in term of room amenities. The Internet is rarely working, if so its very slow. Main entrance doors are always locked and only the receptionist can unlock it which I find it inconvenient although there is a security person on site I don't see a need for that.
Stayed 2 nights in Mar 2022

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area and staff very friendly
Stayed 3 nights in Mar 2022

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 3 nights in Feb 2022

10/10 Excellent

Marianly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar mágico y hermoso lo repetiría mil veces, el desayuno riquísimo, la vista asombrosa, todo su personal súper educado y amable, muchas gracias
Stayed 3 nights in Feb 2022

10/10 Excellent

olga

Liked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good hotel
Staff at front desk could have been a little more friendly/helpful. Breakfast is included but they serve the same food everyday. Pillows are not the best. Other than that this is a nice place for the price.
Stayed 4 nights in Jan 2022

8/10 Good

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great but the rooms seems to be a bit close together and you can hear a bit of noise. Other than that, everything went well.
Stayed 1 night in Jan 2022

10/10 Excellent

Ife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a delightful hotel. I stayed for seven nights. All the staff were incredibly friendly and very helpful especially when it came to sorting out Covid tests to return home. It was also great value for money. I had a few meals at the restaurant which were nice. It was also popular with diners who weren't guests at the hotel. On arrival, esp if arriving at night, the hotel might look like it's secluded. This is not the case. The hotel is 10-15 min walk from some of amazing restaurants. Great hotel at reasonable price. Book it.
Stayed 6 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands-down, one of the best value hotels I've ever stayed at in the world. Excellent and helpful staff (Betty, Ricardo, Eduardo, Angel, etc.). The breakfast was incredible!
Stayed 28 nights in Oct 2021

4/10 Poor

Bernardo

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2021
Response from Hotel Stubel Suites & Cafe on Oct 20, 2021
Estimado Sr. Bernardo, Gracias por tomarse el tiempo de calificarnos, esperamos nos considere como su opción de alojamiento cuando regrese a Quito.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Hotel Stubel Suites & Cafe on Oct 20, 2021
Estimado Joel, Compartiremos su calificación con el personal, ya que a ellos les motiva mucho saber que su esfuerzo es recompensado. Saludos,

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities
beautiful view excellent service very friendly and accommodating staff
Stayed 2 nights in Sep 2021
Response from Hotel Stubel Suites & Cafe on Oct 20, 2021
Hi Mr. Sergio, It was our pleasure to have you as our guest, please know our staff strives to provide the best quality service possible and we hope to have the opportunity to serve you in the near future. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The view is wonderful!!!
Stayed 1 night in Aug 2021

8/10 Good

George

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great view. We got an upgrade and stayed in a suite with balcony. The food was wonderful, too. Definitely a nice place to stay in Quito.
Stayed 1 night in May 2021
Response from GM on Jun 18, 2021
Dear Guest, Wow! Your comment has made our day, thank you so much for giving us this motivation boost. Have an awesome day! Claudia Cappelletti General Manager

8/10 Good

Verified traveler

Stayed 1 night in May 2021
Response from GM on Jun 18, 2021
Dear Guest, Thank you so much for your review! We are very happy that you enjoyed your stay in the Hotel Stubel Suites & Cafe. We hope to have you back in the near future. Claudia Cappelletti General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021
Response from General Manager on Apr 26, 2021
Dear guest, Love your review! Best wishes in your future, you made our day! Kind regards, Claudia Cappelletti General Manager

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The.panorama..the.best.i.ll.loved.the.y.lo.volberia.a.quedarme.alli.q.bellesa
Stayed 2 nights in Apr 2021
Response from Claudia Cappelletti on Apr 12, 2021
Dear Guest, Thank you so much for choosing the Hotel Stubel Suites & Café as your Hotel in Quito. It will be our pleasure to have you as our guest in the near future. Kind Regards, Claudia Cappelletti General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very comfortable rooms
Stayed 1 night in Mar 2021
Response from Guest Services - Hotel Stubel Suites & Cafe on Apr 6, 2021
Thank you for staying with us, we hope to have the pleasure to serve you in the near future!

10/10 Excellent

Conrad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Great place fantastic view from dinning area
Stayed 3 nights in Mar 2021
Response from Guest Services - Hotel Stubel Suites & Cafe on Apr 6, 2021
Dear Mr. Conrad, It was a pleasure having you as our guest. We hope you enjoyed your stay in Quito - Ecuador.

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LEAN ANTES DE RESERVAR POR FAVOR
Espantoso, no había agua por 24 horas. El personal poco profesional. La gerente nunca dio la cara. No me recompensaron de ninguna manera. Un fracaso completo por favor eviten este lugar. No se dejen llevar por la vista.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience with his staff. Unprofessional, weren’t there when needed. Dirty bathroom.
Stayed 1 night in Mar 2020

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful vistas, comfortable space
The location offers stunning views of the surrounding mountainscape from rooms and the cafe/bar terrace.
Stayed 1 night in Feb 2020

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good but the grill is bad. Eat elsewhere.
Stayed 3 nights in Jan 2020

6/10 Okay

Raman

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We loved the location and picked it because of the view which was absolutely breathtaking. The only drawback was that it was located next to a park that had barking dogs early in the morning and was a gathering place for young people to talk and laugh at 2 am!
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, the food was excellent and the shower had hot water. Overall I was very please aside from one incident. I had booked MONTHS in advance and had asked for a suite with a king sized bed and balcony. Somehow there was a mixup and they gave my room away.... Instead of refunding the difference they gave me a free dinner, which I accepted. However the dinner only cost $14, which was much less than the difference in price, so that was a bit disappointing. Either way the property itself is great and everyone was very kind to me during my stay. I would stay again despite the mix up.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Great view and location. Rooms witt with plenty of room.
Stayed 1 night in Oct 2019

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
No air
The only down side is that the rooms do not have air conditioning at her than that the hotel was pleasant and in a good area
Stayed 2 nights in Aug 2019