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Reviews of Fairfield Inn & Suites by Marriott Rapid City

2.5 out of 5
Fairfield Inn & Suites by Marriott Rapid City
1314 Elk Vale Rd, Rapid City, SD

Reviews

8.6

Excellent

Rating 10 - Excellent. 582 out of 1005 reviews" "
Rating 8 - Good. 254 out of 1005 reviews" "
Rating 6 - Okay. 71 out of 1005 reviews" "
Rating 4 - Poor. 50 out of 1005 reviews" "
Rating 2 - Terrible. 48 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Traveled with partner
The room was really nice. Good selection for breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Jude

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, good location, very comfortable and great price
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on Apr 30, 2024
Dear Jude, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.

4/10 Poor

Allissa

Disliked: Staff & service, amenities, property conditions & facilities
Had to ask the front desk several time to address and overly loud room next to me. They still did not address it and I had to address it myself. Breakfast was sub par, eggs were slimey.
Stayed 3 nights in Apr 2024
Response from Greg Bunkowske on Apr 29, 2024
Dear Allissa, Thank you so much for staying with us. We appreciate your feedback. Providing a comfortable and relaxing environment is always our goal and I apologize you did not experience this while you stayed this us. Your comments will be shared wit the front desk to better train on how to deal with loud guests and resolve such situations. Thank you for bringing this to our attention. I hope you will consider staying with us again. Please have safe travels and a great day.

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and play ground 👌
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on Apr 17, 2024
Dear Rusian, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next Black Hills adventure and stay with us. Please have safe travels and a great day.

4/10 Poor

ZACHARY LEE

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we stayed in was unfortunately dirty we have toddlers so we always do a small run through and found trash Easter egg and everyparents worst fear A Pill. If it wasn't for us looking out babies could ate the pill and could have gotten so sick it was at eye site so I don't know if the room was vacuumed. We were very disappointed ☹️ PSA TO PARENTS ALWAYS DO A WALK THROUGH COULD SAFE UR BABIES FROM INJESTING ANY SORT OF MEDICATIONS LEFT BEHIND.
Stayed 2 nights in Apr 2024
Response from Greg Bunkowske on Apr 17, 2024
Dear Zachary Lee, Thank you for staying with us. We appreciate your feedback. Your comments will be shared with the housekeeping staff. Thank you for bringing this to our attention. I hope you will consider staying with us again. Please have safe travels and a great day.

10/10 Excellent

Jim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was specious
Stayed 2 nights in Apr 2024
Response from Greg Bunkowske on Apr 15, 2024
Dear Jim, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.

2/10 Terrible

Josie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on Apr 15, 2024
Dear Josie, Thank you for staying and letting us know about your stay. Our goal is to always go above and beyond expectations, and I apologize we fell short during your stay. Your experience has been reviewed and our staff will train on how to deal with similar situations. Thank you for bringing these issues to our attention. I hope you will consider staying with us again.Please have safe travels and a great day.

8/10 Good

Greg & Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Greg Bunkowske on Apr 12, 2024
Dear Greg and Laurie, Thank you so much for staying with us. We appreciate your feedback. Your kind comments have been shared with the staff. We will use this as further motivation for a job well done. We look forward to your next stay with us. Have a great day and safe travels.

4/10 Poor

Alicia, Blunt

Stayed 1 night in Apr 2024
Response from Greg Bunkowske on Apr 29, 2024
Dear Alicia, Thank you so much for staying with us. We appreciate your feedback. Providing a comfortable and relaxing environment is always our goal and I apologize you did not experience this while you stayed this us. Your comments will be shared wit the front desk to better train on how to deal with loud guests and resolve such situations. Thank you for bringing this to our attention. I hope you will consider staying with us again. Please have safe travels and a great day.

10/10 Excellent

Kareen Two

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on Apr 12, 2024
Dear Kareen Two, Thank you so much for staying with us. We appreciate your feedback. Your kind comments have been shared with the staff. We will use this as further motivation for a job well done. We look forward to your next stay with us. Have a great day and safe travels.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice to stay in Rapid City.
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on Apr 1, 2024
Dear Scott, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next stay with us and your next adventure to the beautiful Black Hills. Please have a great day and safe travels.

10/10 Excellent

leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on Mar 29, 2024
Dear leanne, Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with the staff as a way of celebrating a job well done. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Carolina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure stay at this hotel, clean andneat, a good breakfast included
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on Mar 29, 2024
Dear Carolina,Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with the staff as a way of celebrating a job well done. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Adri Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. 2 large tvs! Great place to stay.
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on Mar 27, 2024
Dear Adri Ann, Thank you so much for staying with us. Your positive feedback will be shared with the staff and used as motivation for a job well done. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Melissia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Fun activities for Children.
Stayed 3 nights in Mar 2024
Response from Greg Bunkowske on Mar 26, 2024
Dear Melissia, Thank you so much for staying with us. We appreciate your feedback. Your kind comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next visit and stay with us. Please have safe travels and a great day.

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Greg Bunkowske on Mar 26, 2024
Dear Berenice, Thank you so much for staying with us. We appreciate your feedback. Your kind comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next visit and stay with us. Please have safe travels and a great day.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 2 nights in Mar 2024
Response from Greg Bunkowske on Mar 25, 2024
Dear Andrew,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay with us and to the beautiful Black Hills. Please have safe travels and a great day.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here in Rapids city SD
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on Mar 25, 2024
Dear Sharon,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay with us and to the beautiful Black Hills. Please have safe travels and a great day.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional value
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on Mar 12, 2024
Dear Joe, Thank you for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So very convenient for families. The indoor water park, restaurants nearby any shopping.
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on Mar 12, 2024
Dear Emily, Thank you for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Was cool
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on Mar 12, 2024
Dear Donald, Thank you for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying there
Stayed 5 nights in Feb 2024
Response from Greg Bunk on Feb 28, 2024
Dear Jessica, Thank you so much for staying with us. We appreciate your feedback as it will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

2/10 Terrible

josh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had to wait around for hours for our room to be ready. Was told 3 pm then 4 pm. Also was told I would get a call when my room was ready and I never did. Traveling with 3 kids this was not ideal for us being from 9 hours away.
Stayed 1 night in Feb 2024
Response from Greg Bunk on Feb 26, 2024
Dear Josh, Thank you for staying with us. We appreciate your feedback. We will pass this along to our leadership team to ensure this does not happen again. I understand your frustrations and thank you for bringing this to our attention. We look forward to your next stay with us. Please have safe travels and a great day.

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that its clean and nice rooms, close to the waterpark
Stayed 1 night in Feb 2024
Response from Greg Bunk on Feb 26, 2024
Dear Terry, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on Feb 26, 2024
Dear Beth, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.

8/10 Good

Lori

Traveled with partner
Liked: Amenities
It was okay
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on Feb 26, 2024
Dear Lori, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.

10/10 Excellent

Janette

Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on Mar 22, 2024
Dear Janette, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and quite
Stayed 1 night in Feb 2024
Response from Greg Bunk on Feb 15, 2024
Dear Diana, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here! The room was very clean and quiet. The breakfast had a good amount of choices as well. The bathroom was nicely remodeled and had a nice supply of shampoo, conditioner & body wash. The bed was very comfortable and the hotel was pretty quiet. We did have some rowdy kids running sprints above us for 3 hours but after a phone call to the front desk, all was resolved. We would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Greg Bunk on Feb 15, 2024
Dear Melissa, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.

8/10 Good

Marshall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall was happy with the stay.
Stayed 2 nights in Feb 2024
Response from Greg Bunk on Feb 15, 2024
Dear Marshall, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.

8/10 Good

Lynne

Stayed 1 night in Feb 2024
Response from Greg Bunkowske on Mar 22, 2024
Dear Lynne, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

8/10 Good

Morgan

Traveled with family and small children, Traveled with group, Traveled with family
Rooms and common areas were very clean. Showers were super nice. Breakfast had a large variety of options, including gluten free, oat milk etc… which I thought was nice. Staff were sub par, and right outside the front doors always reeked of cigarette smoke. overall a good experience,
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on Feb 15, 2024
Dear Morgan, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.

10/10 Excellent

Christy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is beautiful and the check- in agent was friendly and knowledgeable. We decided to extend our stay for an extra night and she gave us a slightly better rate and made sure we stayed in the same room.
Stayed 1 night in Feb 2024
Response from Greg Bunkowske on Feb 7, 2024
Dear Christy,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for future guests. We look forward to your next visit to the beautiful Black Hills. Thank you again for staying with us. Have a great day and safe travels.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Feb 2024
Response from Greg Bunk on Feb 7, 2024
Dear Maureen, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for future guests. We look forward to your next visit to the beautiful Black Hills. Thank you again for staying with us. Have a great day and safe travels.

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor bed otherwise good
Cleanliness was great! Even smelled like it had been disinfected. The bed not so good--it had seen its better day. It was way to low for us old people with bad knees and back and way too soft. Replace it! Breakfast was good--good juice and coffee. Selection of food was good.
Stayed 2 nights in Jan 2024
Response from Greg Bunk on Feb 5, 2024
Dear Nancy, Thank you for staying with us and letting us know about your stay. Your comments have been forwarded to our engineering team who can access the condition of the bed and we will take necessary actions to ensure this is corrected. Thank you for bringing this to our attention. We appreciate your positive comments as they are shared with our cleaning staff who take great pride at ensuring our property is spotless. Thank you for your motivation. We look forward to serving you again in the future. Please have safe travels and a great day.

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Greg Bunk on Feb 5, 2024
Dear Terrance, Thank you for contacting us and informing us about your stay. We appreciate your feedback as your comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a wonderful day.

10/10 Excellent

Brenda

Stayed 1 night in Jan 2024
Response from Greg Bunkowske on Mar 22, 2024
Dear Brenda, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Levi

Stayed 1 night in Jan 2024
Response from Greg Bunkowske on Mar 22, 2024
Dear Levi, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

BELINDA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean room.
Stayed 1 night in Jan 2024

10/10 Excellent

Garrett

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Greg Bunk on Jan 30, 2024
Dear Garrett, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

6/10 Okay

Kayla

Traveled with family and small children
Disliked: Staff & service
Hotel lobby and room were good compared to the L hotel next to it the staff at front desk upon check in were awesome on 1/19 on 1/20 i went upto front desk to purchase waterpark passes and a redbull front desk given a seperate card by me in person for this in perdon transaction upon looking at my statement she charged my card on file associated with my room and swiped my card i gave at the time of transcation 24 hours later call to ask about my charge to my original payment method associated with my room and whoever is at the front desk tonight 1/23 does not understand i have 2 seperate charges for the same thing under 2 seperate cards because he can only see the 1 charge on his end the one thats associated with my name on the room we stayed what im going to rate the experience of customer service on because no matter how many times i explain the situation its not clicking. 2 charges 2 seperate d/c cards for the same thing 1 card has my name on it 1 card has my husbands name on it it is for the day 1/20 for 3 waterpark passes my room under my name with my associated card has the charge for the same date 1/20 his card with his name associated on it has the charge for 3 passes and a redbull so a 7 dollar difference in charge amount for the same day, his card is not associated with the room or booking or anything on file that could of been established with my name or card info due to it being a physical in person transaction i just want a refund for the 1 transaction
Stayed 2 nights in Jan 2024
Response from Greg Bunkowske on Jan 30, 2024
Dear Kayla, Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with our staff to take of these issues going forward. Thank you for bringing them to our attention. Please have safe travels and a great day.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greg Bunkowske on Jan 30, 2024
Dear Lloyd, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

8/10 Good

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Greg Bunkowske on Jan 30, 2024
Dear Nicole, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

2/10 Terrible

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greg Bunkowske on Jan 30, 2024
Dear Abel, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

6/10 Okay

Lynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Greg Bunkowske on Jan 30, 2024
Dear Lynn, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Greg Bunkowske on Jan 30, 2024
Dear Justin, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

8/10 Good

D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Greg Bunkowske on Jan 30, 2024
Dear D, Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with our staff to take of these issues going forward. Thank you for bringing them to our attention. Please have safe travels and a great day.

8/10 Good

Rilla

Stayed 3 nights in Dec 2023
Response from Greg B on Jan 30, 2024
Dear Rilla, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

8/10 Good

Denise Kills

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Liked the swimming area for my grandson to enjoy and the breakfast but that could of been more stocked and had hot breakfast of different variety. Other than that we enjoyed our stay and will come back soon.
Stayed 2 nights in Dec 2023
Response from Greg Bunk on Jan 30, 2024
Dear Ms. Kills, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.