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Reviews of Hotel Atlante Plaza

4 out of 5
Hotel Atlante Plaza
Av. Boa Viagem, 5426, Recife, PE

Reviews

8.6

Excellent

Rating 10 - Excellent. 530 out of 1001 reviews" "
Rating 8 - Good. 321 out of 1001 reviews" "
Rating 6 - Okay. 79 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

NIELSON, Larchmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 1 night in Apr 2024
Response from Hotel Atlante Plaza on Apr 17, 2024
Dear Mr. Nielson,We want to thank you for your review! We are happy to know that you loved your stay at Atlante and the location. We hope to have the honor of welcoming you again soon.Yours sincerely,Customer Experience

10/10 Excellent

Pedro Ivo Duarte

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. Beautiful, clean, well located. Great staff.
Stayed 2 nights in Mar 2024
Response from Hotel Atlante Plaza on Mar 25, 2024
Dear Mr. Pedro,We appreciate your review! We are glad to hear that you had a great time at Atlante. Receiving all these compliments is wonderful. We hope you come back soon!Sincerely,Customer Experience

6/10 Okay

John

Liked: Cleanliness, staff & service
Overcharged for Christmas dinner and having two in room. I arrived after my wife. So I was going to add. They added extra people to Christmas and extra days to our stay. Glad I checked the details! It was over $300!!
Stayed 8 nights in Dec 2023
Response from Hotel Atlante Plaza on Jan 5, 2024
Greetings Mr. John. We would love to talk more about your experience with us.Our customer experience team will soon try to contact you via email or cell phone.Kinds regards.

10/10 Excellent

Thiago

Traveled with family
Liked: Cleanliness
Great hotel
Stayed 1 night in Oct 2023
Response from Hotel Atlante Plaza on Dec 20, 2023
Dear Mr. Thiago,We want to thank you for your review, we are happy to know that you loved Hotel Atlante. We hope to be able to welcome you again soon!Yours sincerely,Customer Experience

4/10 Poor

Matt

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in desperate need of a renovation, everything was only and in disrepair. The room was given as advertised however the floors were very dirty and we had a small rug in our room that was starting to get black from the dirt. The beds are old and sink in the middle. There are many blood stains on the mattress from bedbug bites. The. Breakfast was not great. All the hot selections we ordered can out cold and with little flavour. The location is not that great, it’s a little far from everything
Stayed 2 nights in Nov 2023
Response from Hotel Atlante Plaza on Nov 27, 2023
Dear,We want to thank you for your review, your experience is very important! We hope you had a good time with us. Regarding your observations, we thank you and inform you that they were forwarded to the competent sectors for science and treatment. All feedback is essential for our continuous improvement. We think it is important to comment that we are investing in improvements, including some renovations that are already being carried out. Furthermore, we hope to be able to welcome you again soon!Yours sincerely,Customer Experience

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Atlante Plaza on Oct 25, 2023
Sr. Mark, Saudações.Obrigada pela sua avaliação. Ficamos felizes que tenha gostado de sua experiência conosco.Aguardamos seu retorno em breve!

8/10 Good

Terena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Atlante Plaza on Oct 25, 2023
Sra. Terena, Saudações.Obrigada pela sua avaliação. Ficamos felizes que tenha gostado de sua experiência conosco.Aguardamos seu retorno em breve!

10/10 Excellent

Andre

Stayed 1 night in Aug 2023
Response from Ellen Rocha on Aug 29, 2023
Prezado Sr. Andre, É um prazer receber seu feedback positivo, muito obrigada por nos avaliar!Ficamos felizes em saber que teve uma ótima experiência conosco. Esperamos poder recebê-lo novamente em breve!

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from Hotel Atlante Plaza on Jul 20, 2023
Sr. James, como vai?A equipe Atlante Plaza agradece sua avaliação, é sempre um grande prazer receber os nossos hóspedes. Ficamos felizes que tenha tido uma excelente estada conosco e que gostou dos nossos serviços.Aguardamos sua próxima visita para podermos acolhê-lo novamente!Até breve.

4/10 Poor

Denise

Stayed 1 night in Jun 2023
Response from Ellen Rocha on Jul 29, 2023
Prezada Sra. Denise,Agradecemos pela escolha do Hotel Atlante Plaza como destino e por nos avaliar. Sentimos muito por não termos alcançado suas expectativas. Em breve nossa equipe de qualidade entrará em contato para entender melhor o que aconteceu.

8/10 Good

YAO WEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Hotel Atlante Plaza on May 15, 2023
Dear Yao Wen, We are happy to recieve your postive feedback.We look forward to your next visit so we can welcome you again.

10/10 Excellent

Christopher Jacob

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right across from the beach. Close to the airport. Many restaurant options in the area. We really enjoyed the complimentary breakfast at Cafe Mirage. Ana from Cafe Mirage was excellent, she greeted us every day and remembered our names. Taciana also from Cafe Mirage always had our expresso orders ready to go. She was extremely courteous. Paulo, the bartender from the lobby bar (down stairs) was exceptional, always friendly, and made us the most delicious drinks. He also suggested different drinks, which we tried and they were all excellent. All of the staff in the front desk were excellent, helpful and always welcoming. Lucienne our housekeeper always kept our room clean and tidy. She was also very friendly and kind. Highly recommend Spa Tantien! We scheduled a massage and felt rejuvenated after. We will definitely be back next year, we truly enjoyed our stay at Hotel Atlante Plaza.
Stayed 12 nights in Mar 2023
Response from Hotel Atlante Plaza on Apr 18, 2023
Mr. Jacob, how are you? Thank you for choosing Hotel Atlante Plaza as a destination and for evaluating us. It is very gratifying to receive your positive feedback and to know that we managed to meet your expectations. It's experiences like yours that motivate us and inspire other guests to visit us. I hope we will always be your choice, because your trust is our motivation! Sincerely,

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel.
Stayed 1 night in Apr 2023
Response from Hotel Atlante Plaza on Apr 13, 2023
Hello Mrs. Katia, how are you?Thank you for choosing Hotel Atlante Plaza as a destination and for evaluating us. It is very gratifying to receive your positive feedback and to know that we managed to meet your expectations. It's experiences like yours that motivate us and inspire other guests to visit us.I hope we will always be your choice, because your trust is our motivation!Sincerely,Rita Feliciano

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!
Stayed 2 nights in Apr 2023
Response from Hotel Atlante Plaza on Apr 12, 2023
Sra. Monika, tudo bem?A equipe Atlante Plaza agradece sua avaliação, é sempre um grande prazer receber os nossos hóspedes.Ficamos encantados em saber que sua experiência foi incrível.Aguardamos sua próxima visita para podermos acolhê-la novamente!Cordialmente,Rita Feliciano

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities
All very nice - I’d love to come back for more than one night!
Stayed 1 night in Apr 2023
Response from Ellen Rocha on Apr 2, 2023
Mr. Sean, greetings.It is a pleasure to receive your positive feedback, thank you very much for rating us! We are delighted to hear that your experience was amazing.We look forward to your next visit so we can welcome you again soon!

8/10 Good

Deborah, Astoria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very good, location, staff, and breakfast were amazing.
Stayed 1 night in Mar 2023
Response from Hotel Atlante Plaza on Mar 29, 2023
Dear Ms. Deborah, greetings!Thank you for sharing your experience at Atlante Plaza Hotel.We are happy to know that you liked our hotel.We hope you come back soon.

2/10 Terrible

Wayne, Ft. Lauderdale

Stayed 1 night in Mar 2023
Response from Hotel Atlante Plaza on Apr 17, 2023
Boa noite Sr. Wayne.Nossa equipe observou que o Sr. Não se hospedou conosco.Esperamos que venha se hospedar conosco em breve.

10/10 Excellent

Claudia

Stayed 1 night in Mar 2023
Response from Hotel Atlante Plaza on Apr 12, 2023
Sra. Claudia, como vai?A equipe Atlante Plaza agradece sua avaliação, é sempre um grande prazer receber os nossos hóspedes.Ficamos felizes que tenha tido uma excelente estada conosco.Aguardamos sua próxima visita para podermos acolhê-la novamente!Cordialmente,Rita Feliciano

6/10 Okay

Sergio

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are not sound proof, too much noisy from the corridor. Hotel needs renovation, elevator too slow. Breakfast and room are correct.
Stayed 2 nights in Feb 2023
Response from Hotel Atlante Plaza on Mar 8, 2023
Hello, Mr. Sergio, how are you?The Atlante Plaza team thanks you for your evaluation, it is always a great pleasure to receive our guests.We strive to meet all of our guests' expectations and welcome your feedback. We know that, even with all the sincere efforts of our employees, sometimes we cannot achieve the excellence of the services that we so obstinately seek.We hope to welcome you again on other occasions!Sincerely,Rita Feliciano

10/10 Excellent

claudia m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Great staff
Stayed 1 night in Jan 2023
Response from Hotel Atlante Plaza on Jan 24, 2023
Mrs. Claudia, Greetings.Thanks so much for your review. We are glad that you liked our hotel. We are awaiting your return.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property: very clean and an amazing bathroom
Response from Hotel Atlante Plaza on Jan 11, 2023
Mr. Daniel, Greetings.Thank you so much for your review.We are happy to know that you enjoyed your experience with us.We hope you come back soon.Kind regards.

10/10 Excellent

Cezair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best! I will be coming again.
Response from Hotel Atlante Plaza on Dec 23, 2022
Mr. Cezair, Greetings. Thank you for your comment. We are glad that you enjoyed our hotel and our service. We hope you come back soon.

10/10 Excellent

Edmond, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facilities. The staff was extremely helpful and friendly. We're planning on going back next year
Response from Hotel Atlante Plaza on Dec 23, 2022
Mr. Edmond, Greetings. Thank you for your comment. We are glad that you enjoyed our hotel and our service. We hope you come back soon.

2/10 Terrible

IZIDRO, Syosset

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This hotel has a very bad management. The swim pool is not safe for swim. The hotel personal is not training and the food is not good. The breakfast is not fresh. Zero hotel organization.
Response from Hotel Atlante Plaza on Nov 30, 2022
Mr. Izidro, greetings. Thank you very much for your comment, your opinion is important to us. We will try to contact you on your cell phone to learn more about your experience with us.Kind regards.

8/10 Good

Michael R

Liked: Cleanliness, property conditions & facilities
Over all a good stay unlike the Mar Hotel Convention where I paid for two nights and stayed one .... switching to the Atlante
Stayed 1 night in Sep 2022
Response from Hotel Atlante Plaza on Sep 26, 2022
Mr. Michael, thanks for your comment. We are happy to know that you liked our hotel. We are awaiting your return.

8/10 Good

Edmundo, SAO PAULO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time I stayed at this hotel in Recife - PE. The staff is helpful, the location is good, the breakfast is very good but my room left something to be desired.
Stayed 2 nights in Aug 2022
Response from Hotel Atlante Plaza on Aug 19, 2022
Mr. Edmundo, greetings.Thank you for your comment. Your opinion is very important.We seek intensely to meet all the expectations of our guests and we know that, even with all the sincere effort of our employees, sometimes we are not able to achieve the excellence of the services that we so obstinately seek.We hope you come back soon. It will be a pleasure to serve you again.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service
Enjoyed my stay
Stayed 3 nights in Aug 2022
Response from Hotel Atlante Plaza on Aug 19, 2022
Sr. Gustavo, saudações.Obrigada pelo seu comentário. Sua opinião é muito importante.Esperamos que voltem em breve. Será um prazer servi-los novamente.

4/10 Poor

François

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
This was our second stay at Atlante Plaza over a three year period. Things have improved since our first time there but not nearly enough to be deserving of its somehow enviable reputation. The rooms are still dated. The elevators randomly inefficient and often have a mind of their own. The magnetic keycards for some of the rooms rarely work more than a couple of times before you have to stop by the front desk to have them re-magnetized. That said, the service has improved. The staff is - although still sometimes unbearably inefficient - more friendly and responsive than before.
Stayed 5 nights in Aug 2022
Response from Hotel Atlante Plaza on Aug 17, 2022
Mr. Francois, greetings. Thank you for your comment. Your opinion is very important. We are happy to know that you noticed our efforts to improve the service and structure of the hotel. You are right that we still have a lot to improve, but in this year of 2022 we have many projects in progress. Both the restaurant and the apartments are undergoing a renovation. We hope you come back soon. It will be a pleasure to serve you again.

4/10 Poor

Osvaldo, houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At 4 pm the room was not ready
Stayed 1 night in Aug 2022
Response from Hotel Atlante Plaza on Aug 13, 2022
Dear Mr. Oswald, greetings! Thank you for sharing your experience at Hotel Atlante Plaza. We strive to meet all the expectations of our guests and we thank you for your opinion. We know that, even with all the sincere efforts of our employees, sometimes we are not able to achieve the excellence of the services that we so obstinately seek. Your comments were worthy of our attention and measures to ensure the quality, comfort and satisfaction of our services. Kind regards,

10/10 Excellent

Matthew

Stayed 6 nights in Jul 2022

8/10 Good

ANA P

Stayed 2 nights in Jul 2022
Response from Hotel Atlante Plaza on Jul 26, 2022
Sra. Ana, Saudações! Muito obrigada pela sua avaliação. Ficamos felizes que tenha gostado do nosso hotel. Esperamos que volte em breve, será um prazer servi-la novamente.

8/10 Good

Israeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is good and clean, the only thing I don’t recommend is the food and drinks is to expensive for Brazil, I paid 700 reais for my dinner Is my second time on this hotel I will not come back, I travel all the world and never had a dinner so expensive , and the food was not the good , very upset to pay that’s much for a dinner for 4 people,
Stayed 1 night in Jun 2022
Response from Hotel Atlante Plaza on Jul 4, 2022
Greetings Ms. Israeline. We strive to meet all the expectations of our guests and we thank you for your opinion. We know that, even with all the sincere efforts of our employees, sometimes we are not able to achieve the excellence of the services that we so obstinately seek. We hope that you will stay with us again so that we can provide you with a new experience.

4/10 Poor

Leonardo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Giovanna Monello

Stayed 2 nights in Jun 2022

8/10 Good

Nelson

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Old hotel…lack luster…valet bad
Valet service for cars very bad. Takes them 20 minutes to get a car on a non busy day time
Stayed 5 nights in May 2022
Response from Hotel Atlante Plaza on Jul 4, 2022
Hello Mr. Nelson. We strive to meet all the expectations of our guests and we thank you for your opinion. We know that, even with all the sincere efforts of our employees, sometimes we are not able to achieve the excellence of the services that we so obstinately seek. We hope you come back soon so that we can provide you with a new experience.

4/10 Poor

Helcio D.

Disliked: Property conditions & facilities
Old facility.
Stayed 1 night in Mar 2022
Response from Hotel Atlante Plaza on Mar 23, 2022
Hello Mr. Helcio, Greetings! Thank you for taking the time to rate us. We are pleased to inform you that we have several renovation projects for our hotel. We Hope you come back to visit us and experience all our news, it will be a pleasure to serve you again. We wish you a great week and see you soon!

10/10 Excellent

Risel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night. Excellent hotel, very courteous staff, restaurant on site. Excellent cleanliness. Very comfortable bed, good Wi-Fi.
Stayed 1 night in Mar 2022
Response from Hotel Atlante Plaza on Mar 14, 2022
Greetings! Thank you for taking the time to rate us. We are glad to know that you liked our hotel and that we were able to meet your expectations. We hope you come back to visit us again. It will be a pleasure to serve you again. We wish you a great week and see you soon.

8/10 Good

Pedro M

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Feb 2022

8/10 Good

Felipe

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Isabella Miranda on Feb 28, 2022
Olá Sr. Felipe, Saudações! Agradecemos que dedicou um tempo para nos avaliar. Estamos contentes em saber que gostou do nosso Hotel e que conseguimos atingir suas expectativas. Espero que volte mais vezes para nos visitar, será um prazer servi-lo novamente. Desejamos uma ótima semana e até breve! Atenciosamente, Isabella Miranda Guest Relations.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Recife.
Stayed 2 nights in Jan 2022
Response from Sávio Menezes on Feb 9, 2022
Olá Sr. Marcio, Saudações! Agradecemos que dedicou um tempo para nos avaliar. Estamos contentes em saber que gostou do nosso Hotel e que conseguimos atingir suas expectativas. Espero que volte mais vezes para nos visitar, será um prazer servi-lo novamente. Desejamos uma ótima semana e até breve! Atenciosamente, Isabella Miranda Guest Relations.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precisa de mais atenção nos cuidados de ar condicionado , tv os controles estavam sem baterias carregadas, o chuveiro vó água quente sem sair água , precisamos chamar 3 vezes a manutenção para corrigir, o telefone para a recepção não funcionava . Enfim , tivemos alguns problemas , mas sobrevivemos. Muito bom hotel. Problemas acontecem . Recomendo a todos
Stayed 5 nights in Jan 2022
Response from Sávio Menezes on Jan 22, 2022
Olá Sra. Maria, Saudações! Agradecemos que dedicou um tempo para nos avaliar. Procuramos intensamente corresponder a todas as expectativas dos nossos hóspedes e sabemos que, mesmo com todo o esforço sincero dos nossos colaboradores, por vezes não conseguimos alcançar a excelência dos serviços que tanto almejamos. Suas notas foram cuidadosamente consideradas para nossos processos de melhoria. Espero que volte mais vezes para nos visitar, será um prazer servi-la novamente. Desejamos uma ótima semana e até breve! Atenciosamente, Isabéla Marques Guest Relations.

8/10 Good

Marcelo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Sávio Menezes on Jan 13, 2022
Olá Sr. Marcelo, Saudações! Agradecemos que dedicou um tempo para nos avaliar. Estamos contentes em saber que gostou de nosso Hotel e que conseguimos atingir suas expectativas. Espero que volte mais vezes para nos visitar, será um prazer servi-lo novamente. Atenciosamente, Sávio Menezes Guest Relations.

10/10 Excellent

JOSE LINO, Celebration

Traveled with family
Liked: Cleanliness, staff & service
I liked
Stayed 1 night in Jan 2022
Response from Sávio Menezes on Jan 13, 2022
Olá Sr. José, bom dia! Agradecemos pela escolha do Hotel Atlante Plaza como destino e por nos avaliar. Que bom que gostou de nosso Hotel e que conseguimos atingir suas expectativas. Espero que sejamos sempre a sua escolha, pois sua confiança é nossa motivação. Desejamos uma ótima semana e um até breve! Atenciosamente, Sávio Menezes Guest Relations.

10/10 Excellent

laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

andre

Stayed 4 nights in Nov 2021

10/10 Excellent

Isabella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful! Beautifully decorated, extremely well-kept, clean, and the staff and the food were wonderful! Worth every penny!
Stayed 1 night in Nov 2021
Response from Sávio Menezes on Dec 5, 2021
Hello Mrs Isabellla, good afternoon! We appreciate that she took the time to evaluate us. We are happy to hear that she liked our Hotel and that we managed to meet her expectations. I hope you come back more often to visit us, it will be a pleasure to serve you again. We wish you a great weekend and see you soon! Yours sincerely, Savio Menezes Guest Relations.

8/10 Good

Silvia

Business traveler
Liked: Staff & service
The hotel is well located, near the airport. The bathroom had drain problems both in the shower and in the sink. I had to ask twice for it to be fixed. The tiles in the shower were musty in certain sections. No iron available in the room. Breakfast was regular.
Stayed 4 nights in Nov 2021
Response from Sávio Menezes on Nov 24, 2021
Hello Mrs. Silvia, good afternoon! Thank you for choosing the Hotel Atlante Plaza as your destination and for evaluating us. We always seek to meet the expectations of our guests and we know that, despite all our sincere efforts, we cannot meet the expectations we seek. Your comments were worthy of our attention and we will take the necessary steps to improve them. We hope to see you again soon for a new experience, see you soon! Yours sincerely, Savio Menezes Guest Relations.

8/10 Good

Jorgeman M de

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a good location on the beach
Stayed 1 night in Oct 2021
Response from Sávio Menezes on Oct 29, 2021
Dear guest, Greetings! We appreciate that you took the time to evaluate us. We are happy to hear that you liked our Hotel and that we were able to meet your expectations. I hope you come back more often to visit us, it will be a pleasure to serve you again. See you later! Yours sincerely, Savio Menezes Guest Relations.

10/10 Excellent

Sergio

Stayed 4 nights in Sep 2021
Response from Gleyce Oliveira - Atendimento Hotel Atlante Plaza. on Sep 30, 2021
Olá Sr. Sérgio, saudações! Agradecemos por nos escolher e nos avaliar tão positivamente. Esperamos recebê-lo novamente em breve, foi um prazer servi-lo. Cordialmente,

10/10 Excellent

NIELSON, Larchmont

Stayed 1 night in Aug 2021