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Reviews of Staybridge Suites Rehoboth Beach, an IHG Hotel

2 out of 5
Staybridge Suites Rehoboth Beach, an IHG Hotel
34521 Postal Lane, Rehoboth Beach, DE

Reviews

8.0

Very Good

Rating 10 - Excellent. 403 out of 1000 reviews" "
Rating 8 - Good. 318 out of 1000 reviews" "
Rating 6 - Okay. 147 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

10/10 Excellent

David

Stayed 2 nights in Oct 2023

6/10 Okay

Ian, Newark

Traveled with partner
Liked: Staff & service
Crappy carpet. Comfy bed. Strong AC.
Stayed 1 night in Oct 2023

6/10 Okay

Connie

Liked: Staff & service
Close to grocery and friendly staff!
Stayed 2 nights in Oct 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable! Except noTV or WI FI in our rm.
Stayed 1 night in Oct 2023

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Kathy on Oct 29, 2023
Thank you for your feedback

6/10 Okay

Lisa

Traveled with partner
Liked: Staff & service
It is an old fashioned hotel which we liked. The beds are very comfortable and the water pressure in the shower was good. However, there was an over powering deodorant odor that was not pleasant-and the carpets looked original to the building. For the price, it was good. They had a nice continental breakfast in the morning. Staff are friendly and helpful. Lisa P
Stayed 1 night in Oct 2023
Response from Kathy on Oct 29, 2023
Thank you for your feedback

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe and comfortable. Stores and restaurants within walking distance. The sheets were rough.
Stayed 1 night in Oct 2023
Response from Kathy on Oct 29, 2023
Thank you for your feedback

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kathy on Oct 29, 2023
Thank you for your feedback

8/10 Good

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything Wes wonderful, and it smelled very clean,
Stayed 2 nights in Oct 2023
Response from Janet on Oct 23, 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Abigail

Good
Stayed 1 night in Oct 2023
Response from Janet on Oct 22, 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Timothy

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Janet on Oct 17, 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Rosielee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Janet on Oct 17, 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Abigail

Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice property, however carpets need replacement, and bathroom foyer tiles are beginning to pop.
Stayed 4 nights in Oct 2023
Response from Janet on Oct 14, 2023
Thank you for bringing these matters to our attention, we will be handling these immediately! We apologize for any inconvenience this may have caused you! We appreciate your feedback!

4/10 Poor

riquelma

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mold and humidity with old carpeting and dated furniture. Staff was kind and nice but they now where they are working regarding room conditions. The odor hits right when you walk in.
Stayed 2 nights in Oct 2023
Response from Janet on Oct 9, 2023
Thank you for staying with us, we appreciate your feedback!

6/10 Okay

Mary

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Kathy on Oct 10, 2023
Thank you for your review

8/10 Good

Cathy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice but a little updating needed
The hotel is quiet and clean, however, it lacks a level of maintenance that would encourage you to return. The furniture is in poor repair with the edges worn and exposed, in common areas there are mounting clips from previous artwork still in walls, painted over, and the lobby pegboard unit is too utilitarian for a nice foyer. Otherwise, the beds were comfortable, but it would be nice to have an ice machine on each floor, and recycling bins in each room. The waffles were delicious as was the orange juice, so our staff was pleasant overall.
Stayed 2 nights in Sep 2023
Response from Janet on Oct 9, 2023
Dear Cathy,Thank you for taking the time to write us a review, we appreciate your feedback!

10/10 Excellent

Dennis

Stayed 1 night in Oct 2023
Response from Kathy on Oct 7, 2023
Thank you for your review. we enjoyed having you with us.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach trip
Harry was wonderful. He was so friendly. We loved meeting him. Other staff was great too.
Stayed 3 nights in Sep 2023
Response from Janet on Oct 2, 2023
Dear Cindy,Thank you for taking the time in writing us a review, we appreciate your feedback! We would love to see you again, should your travels bring you back to our area!

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Hotel works for one night stay Close to outlets and resturants. Really needs to be vaccuumed in hallways. Breakfast nothing to speak of. Basic coffee and bagels, waffles and boiled egg.
Stayed 1 night in Sep 2023
Response from Janet on Sep 28, 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Charlene

Stayed 1 night in Sep 2023
Response from Janet on Oct 15, 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our trip had an unexpected turn, we had a Tropical storm roll through while we were there. No problems, the staff were so very friendly and helpful. They gave us suggestions on places to go to eat and always told us to drive safe and have fun. Would stay there again.
Stayed 2 nights in Sep 2023
Response from Janet on Sep 24, 2023
Dear Jackie,Thank you for taking the time in writing this review, we appreciate your feedback! We would love to see you again, should your travels bring you back to our area!

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service
Woman who checked us in was rude. She was also rude the next time we saw her. Room smelled musty but improved over time. Nice balcony but it is next to a loud road. Very quiet room. Room was nicely decorated and comfortable. We ran out of towels and it took over 24 hours to obtain new ones. Then we had to go downstairs to pick up the towels and that rude woman supplied us with clean ones: We received one hand towel and three wash cloths. Pool did not look clean. Despite these issues, we did enjoy the hotel. Other personnel were nice and helpful.
Stayed 4 nights in Sep 2023
Response from Janet on Sep 21, 2023
Dear Susan,thank you for bringing this to my attention, I apologize for any inconvenience this may have caused you! We appreciate your business.

4/10 Poor

June

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front desk was friendly and cordial. The hotel is in serious need of updating. The carpeting needed replacing. The pool has mold and the umbrellas by the pool were in broken but not discarded. At breakfast, my Husband used one of the creamers and it was way past the date of expiration. We would not stay there again.
Stayed 3 nights in Sep 2023
Response from Janet on Sep 21, 2023
Thank you for bringing these matters to our attention, we will be handling this immediately. We apologize for the inconvenience.

8/10 Good

Kelly, Leesburg

Traveled with partner
Liked: Staff & service
This inn could be a 5 🌟 easily! Spacious rooms, comfy beds, helpful staff, convenient location… but it needs help with carpets, which I think contribute largely to the odor. Our room was on the ground floor and it smelled musty and was very damp. There were mosquitoes in our room when we arrived.
Stayed 1 night in Sep 2023
Response from Janet on Sep 21, 2023
Thank you for staying with us, we appreciate your feedback!

4/10 Poor

Brenda

Disliked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Janet on Sep 21, 2023
Thank you for staying with us, we appreciate your feedback!

2/10 Terrible

Julian

Disliked: Staff & service, room comfort
barking dog at midnight
Stayed 1 night in Sep 2023
Response from Janet on Sep 19, 2023
Dear Julian,Thank you for bringing these matters to our attention, we will be handling this matter immediately! We apologize for the inconvenience this may have caused you!

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Janet on Sep 19, 2023
Thank you for staying with us, we appreciate your feedback!

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was expensive for 1 night. $250
Stayed 1 night in Sep 2023
Response from Janet on Sep 19, 2023
Thank you for staying with us, we appreciate your feedback!

6/10 Okay

Melanie

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
I really felt the bathroom needed updated. The shelf beside the toilet is really in the way. I bumped it almost every time I used the toilet. Tub is not wide enough to have a shower curtain and a grab bar unless you are very skinny.
Stayed 1 night in Sep 2023
Response from Janet on Sep 19, 2023
Thank you for bringing this to my attention, we apologize for the inconvenience, we appreciate your feedback!

4/10 Poor

paul

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property with great pictures not reflecting true condition. Old carpet, furniture, tile, beds, pillows,water pressure, tub, etc. Good location on highway. Stay if you need cheap.
Stayed 1 night in Sep 2023
Response from Kathy on Sep 16, 2023
Thank you for your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The common areas needed a good vacuuming. Location wasa great for your needs.
Stayed 1 night in Sep 2023
Response from Janet on Sep 14, 2023
Thank you for staying with us, we appreciate your feedback!

8/10 Good

Verified traveler

Good enough for a night
The hotel was fine - the rooms were essentially clean, the beds were comfortable, and the value for the price of a room was good. The breakfast area is nice and there was a good selection. The only thing we did not care for was the lack of hospitality when we checked in.
Stayed 1 night in Sep 2023
Response from Kathy on Sep 12, 2023
Thank you for your feedback. We will address this immediately

8/10 Good

Gregory

Liked: Staff & service
It wasnt bad, it was clean and the staff was very nice & helpful
Stayed 3 nights in Sep 2023
Response from Kathy on Sep 12, 2023
Thank you for your review. Your opinion matters to us. We hope to see you again.

8/10 Good

Rosemarie, New Milford

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The Heritage Inn is a comfortable, affordable, place to stay in the middle of Rehoboth Beach. It is close to the outlets, shopping, many restaurants and the beaches. The only reason I rated it 4 stars is because of the musty odor in the rooms. The room was clean, but could use some updating.
Stayed 2 nights in Sep 2023
Response from Kathy on Sep 12, 2023
Thank you for your review. Your opinion matters to us. We enjoyed having you with us

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kathy on Sep 12, 2023
Thank you for your review

10/10 Excellent

Dan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfortable but pillows could be better. The bath towels were soft. Rooms were clean, staff is very friendly & helpful. The pool is a good size, clean & water was so refreshing. Breakfast choices could be better, need some hot items, but still good. Just an excellent stay overall.
Stayed 3 nights in Sep 2023
Response from Kathy on Sep 12, 2023
Thank you for taking the time to review your stay. We enjoyed having you stay with us. We look forward to seeing you again

2/10 Terrible

Lee

Stayed 1 night in Sep 2023
Response from Kathy on Oct 1, 2023
Thank you for your feedback

10/10 Excellent

Manuel

Stayed 2 nights in Sep 2023
Response from Kathy on Sep 12, 2023
Thank you for your review

6/10 Okay

nick

Traveled with family
Staff was good and a nice pool but the hotel itself is in desperate need of a remodel. Also the luggage carts were rusty and falling apart
Stayed 1 night in Sep 2023
Response from Janet on Sep 8, 2023
Thank you for staying with us, we appreciate your feedback!

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Overpriced
It is a nice place with outside pool. Room is spacious but old furniture. We paid $440/night plus tax for Sat night, 9/2-3, free contiinental breakfast only.
Stayed 1 night in Sep 2023
Response from Janet on Sep 9, 2023
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Verified traveler

Disliked: Staff & service
They need to step it up
I was called 4 times before arriving and asked what time I will arrive. None of their business. I was on a road trip, driving, ignoring my phone and trying to enjoy myself and the hotel was already paid for. Then when I arrived at 8:30pm which is not very late, I felt like a teenager who was being attacked by the person at the front desk. She reiterated sarcastically that she “knew who I was because she called me already”. My body language showed that I was annoyed and tired while she was explaining the rules of the facility and I started to walk away when she said, I’m not done yet! Then I nodded and half listened to the spiel about not having housekeeping unless we request it and to leave linens and towels outside the room if we need them washed. I know this is common at most hotels since covid, but if so they should take that lack of service off the price. The breakfast was first come first served and nothing to write home about. Coffee was bad. Other than that, close to some shops and restaurants and short drive to the beach made up for it.
Stayed 2 nights in Sep 2023
Response from Kathy on Sep 6, 2023
Thank you for your feedback. I will address this immediately

2/10 Terrible

BENJAMIN

Disliked: Cleanliness, staff & service, property conditions & facilities
To begin with, the pictures online is very deceptive. Elevator is poorly maintained. The breakfast should not be included in the fees, because you cannot serve boiled eggs, bagels, cream cheese, cereal and waffles as breakfast. Who does that. I will make sure that no one that I know visit this hotel. My room was not cleaned. The gym has only a treadmill and dumbbells with no bench which was a surprise to me. I really sympathies with the workers listening to all the complains from the guest which I witnessed. This hotel is a one star. I really would not visit this hotel any more, my wife and kids were so upset.
Stayed 2 nights in Sep 2023
Response from Kathy on Sep 6, 2023
thank you for your feedback

2/10 Terrible

Nataliya

Disliked: Property conditions & facilities
Very dated, uncomfortable beds, terribly smell in the room.
Stayed 2 nights in Sep 2023
Response from Kathy on Sep 5, 2023
Thank you for your feedback

10/10 Excellent

decobi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property..the staff was nice...the area was clean..and I would recommend this property to anyone who is staying in the area
Stayed 1 night in Sep 2023
Response from Kathy on Sep 5, 2023
Thank you for your review. We appreciate your opinion. We enjoyed having you with us.

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Uncomfortable beds, tv didn't work, we left earliest
Stayed 2 nights in Sep 2023
Response from Kathy on Sep 5, 2023
Thank you for your feedback

8/10 Good

Holly

Traveled with group
Nice place to stay.
Stayed 2 nights in Aug 2023
Response from Kathy on Sep 2, 2023
Thank you for taking the time to review your stay. We enjoyed having you with us. We look forward to seeing you again

10/10 Excellent

Richard

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Kathy on Aug 29, 2023
Thank you for reviewing your stay. We appreciate your opinion. We hope to see you again