Dear Kim, I am so sorry to hear that your stay did not go well. If I could please get some feedback on what did not go well, that would be greatly appreciated. We strive to do our best and when we fail to do so, it is not taken lightly. Thank you

First and foremost, please accept my sincere apologies for the short comings you described in your recent guest survey. Please rest assured I have reviewed all of these concerns with the staff so we can be of better serve in the future. This is certainly not how we intend to conduct our business. I hope this will not deter you from returning to our property in the future. Thank you for choosing Hyatt Hotels

Thank you for taking the time to write and communicate your concerns regarding your stay at the Hyatt Regency Reston. Your feedback is greatly appreciated and certainly a valuable aid in monitoring our performance.Please accept my sincere apologies for any inconvenience and aggravation that was caused during your stay, was there anything in particular that you would like to share with us so that we can take appropriate action to prevent similar situations from recurring. We are dedicated to providing a high level of service and a quality product and when we fail to meet these standards. Thank you and looking forward to hearing back from you.