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Reviews of Best Western PLUS Executive Hotel

2.5 out of 5
Best Western PLUS Executive Hotel
7007 W Broad St, Richmond, VA

Reviews

7.8

Good

Rating 10 - Excellent. 395 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 81 out of 1001 reviews" "
Rating 2 - Terrible. 79 out of 1001 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Muhammad Zeeshan

Liked: Cleanliness, staff & service, property conditions & facilities
good place
Stayed 1 night in May 2024

6/10 Okay

Laurie

Traveled with family
Liked: Staff & service, amenities
The staff was very friendly and helpful. The breakfast was average and there was a variety of food. The breakfast staff was on top of stocking and cleaning and they had a daily menu so you knew what you'd get. I don't mind a dated facility as long as everything works and it is mandatory that it's clean! The sheets and towels were stained. They only have flooring in the rooms and it was so dirty it made the bottom of my feet brown. I had to wipe down most of the flat surfaces because they were either sticky, crusted with something or dusty. We had already moved rooms once because of a broken fridge so I didn't want to move again. I'm sure the staff would have helped but I was tired after a long day and didn't want to wait. I cleaned the surfaces and bought flip flops to walk around the room. :( The gym had 4 cardio machines, a weight lifting area, water, towels and a TV. I appreciated that! The pool was not open. The staff was friendly and helpful.
Stayed 4 nights in May 2024

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying here. Great price, comfortable, and clean.
Stayed 3 nights in May 2024

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and helpful. There is a TGI Fridays right across the parking lot so no need to get back in the car for dinner after a long drive. Newly renovated, so very appealing rooms.
Stayed 3 nights in Apr 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I come to this property often and are always treated well. I have no complaints about the property.
Stayed 2 nights in Apr 2024

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room looked like it needed updated, The floor was uneven. Overall, it met our requirements.
Stayed 1 night in Apr 2024

10/10 Excellent

DONALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythin g, everyone. Miss kelly
Stayed 5 nights in Apr 2024

8/10 Good

Timothy

Stayed 3 nights in Mar 2024

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is wonderful, easy to access anywhere you want to go. Staff is awesome!!
Stayed 1 night in Apr 2024

8/10 Good

Tanya

Liked: Amenities
Ok
Stayed 1 night in Apr 2024

8/10 Good

Winie, MALVERN

Stayed 1 night in Apr 2024

8/10 Good

colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First room reeked of smoke despite being non-smoking, front desk was good about giving us another room. Bathroom very small, shower and toilet in 1 room, small sink on the other side. Smallest shampoo bottles I've ever seen, not enough for 1 person and we had 3 in the room. Beds comfortable, but AC/heating unit blows air directly onto the person sleeping next to the window if you have a double room. Breakfast very blah, go to the waffle house down the road. Overall it was fine, but there are so many properties in the area I'd look for something else.
Stayed 2 nights in Apr 2024

8/10 Good

Johnnell

Mo
Stayed 1 night in Apr 2024

10/10 Excellent

Dzmitry

Stayed 5 nights in Feb 2024

10/10 Excellent

JULIO

Liked: Amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Juanita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and kind
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently close to the interstate. Quiet and very clean place. Check-in was quick and easy and Pete at the counter was friendly. Lots of restaurants close by too.
Stayed 1 night in Mar 2024

6/10 Okay

German

Disliked: Cleanliness, staff & service
A bit dirty bathtub was unpleasant but the bed was comfortable however the pillows were awful. Gave no shampoo should’ve given more. Towels were not cleaned by the house cleaning
Stayed 2 nights in Mar 2024

2/10 Terrible

BORAMAE

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

William

Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Deanna

Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had exceptional & friendly customer service from the manager and staff during my entire stay. My room was also very comfortable, neat and clean. I felt I got excellent value for my money and enjoyed my stay greatly. I will stay there again on any future trip I may make to Richmond.
Stayed 3 nights in Feb 2024

4/10 Poor

Sandra E

Stayed 1 night in Feb 2024

6/10 Okay

David

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Toilet ran constantly unless you lifted lit and pushed down flapper. Flooring in room was uneven and not safe
Stayed 2 nights in Feb 2024

2/10 Terrible

Tanya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is nice. The only problem I had was my hot water not working in my room and no one ever called me back.
Stayed 1 night in Jan 2024

4/10 Poor

Gilbert, Richmond

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Size of bathroom and the bedroom as well
Stayed 6 nights in Feb 2024

6/10 Okay

David

Liked: Staff & service
The bathroom is ridiculously small, the pillows are very uncomfortable. Everything else is ok
Stayed 1 night in Feb 2024

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needed a place to get a good night's sleep and to fuel up in the morning. This property provided both.
Stayed 1 night in Feb 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jana

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ashley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price, good hotel
It was very good
Stayed 1 night in Feb 2024

8/10 Good

alice

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room design was both spacious and comfortable. The staff and overall atmosphere was very friendly and helpful. Even though there was no restaurant in the hotel, there were several close by. The breakfast had variety but i wish they had included whole grain bread or rolls.
Stayed 3 nights in Jan 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean place.
Stayed 1 night in Jan 2024

2/10 Terrible

Sophorn

Disliked: Staff & service, property conditions & facilities, room comfort
The TV doesn’t work
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again.
Stayed 3 nights in Jan 2024

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Pablo

Stayed 2 nights in Jan 2024

8/10 Good

Olga

Stayed 2 nights in Jan 2024

10/10 Excellent

Tabatha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Stayed 1 night in Jan 2024

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Understaffed at reception
Nobody was at the reception when we arrived. We had to wait about 5 minutes
Stayed 1 night in Jan 2024

2/10 Terrible

Erika

Stayed 1 night in Jan 2024

10/10 Excellent

Colleen

Stayed 1 night in Jan 2024

10/10 Excellent

Shannon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024